AX loses connection after being plugged into new modem

Our Internet connection had become real slow. (HN9000 Modem through HUGHES net satellite service).  Our provider did some diagnostics and determined we needed a new modem and our satelitte was out of alignment.  Hooked up the new modem. All was fine for about 2 days. Internet connection lost and yellow light appeared on the AX.  I have to unplug the modem and or the AX and then re establish the network connection and the AX connection. This has now been going on for about 3 weeks. I have made numerous calls to my provider and they claim it's the AX.  (version 802.11N).   The AX is only about 2 feet from my MAC.  I have a brand new ethernet cord. ALL connections are tight!   HELP??  (If I connect the modem directly to the MAC, No issues) Thank you

- Try cleaning out/blowing out the headphone jack. Try inserting/removing the plug a dozen times or so.
Try the following to rule out a software problem
- Check also Settings > General > Accessibility > Hearing. Make sure that the sound balance is not set all the way to "R".
- Reset the iPod. Nothing will be lost
Reset iPod touch: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Reset all settings
Go to Settings > General > Reset and tap Reset All Settings.
All your preferences and settings are reset. Information (such as contacts and calendars) and media (such as songs and videos) aren’t affected.
- Restore from backup
- Restore to factory settings/new iPod.
- Make an appointment at the Genius Bar of an Apple store. Seems you have a bad headphone jack.

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