Bad bluetooth connection with philips

After bluetooth pairing with my Philips Fidelio E5 (CSS7235Y/12) you can't hear music. The sound is so bad, you can't understood anything. You hear only scratching and static noises. It's the same with my xperia tab 2(lollipop 5.0.2) but not with the xperia z(kitkat 4.4.4) from my son and phones from other manufactures...

Hi luca-ben, welcome to the community!
Try clearing the data for SmartConnect on your device, just go into Settings > Apps > All > scroll down to SmartConnect and tap it > tap Clear data. You can also un-pair & re-pair the devices again to see if that helps, otherwise try contacting Philips to see whether they have any troubleshooting ideas. Keep us updated
 - Official Sony Xperia Support Staff
If you're new to our forums make sure that you have read our Discussion guidelines.
If you want to get in touch with the local support team for your country please visit our contact page.

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