Bad download link, extra crap on computer that I can't delete?
Hi,
My coworker was having trouble viewing some photos with Internet Explorer. I could view them fine on my computer so my solution was to download Firefox on hers.
I hastily went on Google and searched for "Firefox" and quickly chose a link on the first page (unfortunately I didn't notice it wasn't Mozilla.org). I clicked "download" and about 5 different programs were installed on my computer:
"24/7 Help"
"How To Make Awesome Presentations!"
Among another couple of trash .exe's that look like viruses.
I tried going into Program Files and deleting the extra garbage, but it turns out they were still running so I couldn't delete them.
I guess this isn't as much of a Firefox question as it is a general computer question: how do I go about deleting all the extra junk?
Any help would be appreciated.
hello, try removing them from the windows control panel, programs section (where you can also sort the programs by install date, so you should be able to spot the recent addition of junk easily). i'd also uninstall any shady copy of firefox and then reinstall it from the official servers at getfirefox.com.
if those adware programs don't play by the rule you might also need security tools like the [http://www.malwarebytes.org/products/malwarebytes_free free version of malwarebytes] & [http://www.bleepingcomputer.com/download/adwcleaner/ adwcleaner] to clean up the mess.
[[Troubleshoot Firefox issues caused by malware]]
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