Bad scans on an HP Color LaserJet Pro MFP M476dn

we have been using this All-in-One with no issues for a few months and then this morning, we get these black scans that have colored lines.  doesnt matter what we scan or what type of scan we perform.  i have been in the IT field for nearly 20 years and have never seen anything like this.  any ideas?

Hello there,
To get your issue more exposure, I would suggest posting it in the commercial forums since your product is a commercial product. You can do this at Commercial Forums.
Enjoy your day!
R a i n b o w 7000I work on behalf of HP
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Similar Messages

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    This question was solved.
    View Solution.

    Step by step -
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  • HP Color LaserJet Pro MFP M177fw How to Scan

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  • HP Color LaserJet Pro MFP M177fw Scanning

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  • HP Color LaserJet Pro MFP M177fw cannot scan or copy

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    Hi @Ern88 , I can help you with not being able to scan or copy. The printer is showing that it is stuck calibrating.
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    Thank You.
    Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
    Gemini02
    I work on behalf of HP

  • How to scan on Mac OS10.10.2 by HP Color LaserJet Pro MFP M177fw?

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    Shlomi
    Say thanks by clicking the Kudos thumb up in the post.
    If my post resolve your problem please mark it as an Accepted Solution

  • Un able to install Scan to Email app on Color LaserJet Pro MFP M177fw

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    "Although I work for HP, I'm speaking for myself and not on behalf of HP"--Please mark the post that solves your problem as "Accepted Solution"
    "Say "Thanks" by clicking the Kudos Star in the post that helped you.

  • New color laserjet pro mfp m177 will not scan or copy

    Product is new. The problem is that this unit will not scan or copy.  I downloaded the latest drivers, but they would not install completely.  I also ran thru some trouble shooting guides on the HP website, but still it doesn't work.  It tries to make a copy, but it acts like it starts and then stops without completing the function.  It's almost like the scanner mechanism is stuck.  Anyone ever have this problem with a brand new printer?

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  • Color LaserJet Pro MFP M176n installed but not printing

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    Hello @ Averus89, 
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    Aardvark1
    I work on behalf of HP
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  • Hp color laserjet pro mfp m177fw (Cant open SCANNER on computer)

    Hi there,
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    Hello @Simonjayh,
    Welcome to the HP Support Forums!
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    X-23
    I work on behalf of HP
    Please click "Accept as Solution" if you feel my post solved your issue, it will help others find the solution.
    Click the "Kudos, Thumbs Up" on the right to say "Thanks" for helping!

  • HP Color Laserjet PRO MFP M177FW Cannot connect to web services

    I bought a HP Color Laserjet PRO MFP M177FW  today and I set up it. It can print and scan over wireless network. However, It cannot connect to web services correctly. I set the DNS numbers with google DNS addresses. I changed its IP address with manually. The IP address is unique. Normally It doesn't enable/remove webservices. But when I restart it, it can do for few minutes. It can take an e-mail address but It doesn't print any information sheet. When I try to print a sheet It says "Connection Problem" at first few minutes and later it says "Connecting"and it waits, there is no error message. What am I suppossed to do? Please help me. 
    This question was solved.
    View Solution.

    Hello rasitbolukcu,
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    Regards,
    Happytohelp01
    Please click on the Thumbs Up on the right to say “Thanks” for helping!
    Please click “Accept as Solution ” on the post that solves your issue to help others find the solution.
    I work on behalf of HP

  • Can't install Color Laserjet Pro MFP M177fw

    I'm having trouble installing the drivers for my new Color Laserjet Pro MFP M177fw AIO printer.  I'm using a Sony Vaio VPCX118LG running Windows 7. I initially successfully installed the software from the disk provided some weeks ago, and had the printer running satisfactorily.  About 3 weeks ago, I attempted unsuccessfully to install Office 2013 on the 32 system, and finally gave up trying and went back to Office 2010.  Since about that time, I've been unable to use either of my M177s (I have two printers in my two offices in different cities; the one in Sydnay is working fine with my HP Pavilion desktop up there, but now won't work with my laptop, as won't the other identical printer in Canberra). I've tried uninstalling the software (using the Uninstall utility on the disk provided with the printer) and reinstalling.  The install process seems to be proceeding normally but at about 99% complete stops with a message about a "Fatal Error".  When monitoring the process using the Windows dialogue, the failure appears to coincide withthe installation of the last driver (after the Scan, Fax, USB Printer, etc...the one called, "HP Color Laserjet Pro MFP m177fw"). I've tried downloading the installation files and drivers from the HP website and installing from the disk provided, but neither method works. Can someone there offer any help, please? Claude

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  • Mac cannot detect scanner option on HP Color LaserJet Pro MFP M177fw after trying every method

    Hello,
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    Please let me know the outcome.
    Have a fantastic day!
    Thank You.
    Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
    Gemini02
    I work on behalf of HP

  • HP Color LaserJet Pro MFP M277dw digital sending feature

    Does the HP Color LaserJet Pro MFP M277dw support the scan to file over network feature? 
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    John_Getzke, Thanks for your suggestion. However, I was using administrator accounts. I tried to create a new administrator account to do it again, but got the same result. lateblue

  • Color LaserJet Pro MFP M177fw

    I am unable to scan from a Color Laser Jet Pro M177fw to a Mac OSX 10.10.2. Any ideas or possible steps greatly appreciated.

    Hi,
    Please follow this document on how to scan in MAC
    http://support.hp.com/us-en/product/HP-Color-LaserJet-Pro-MFP-M177-series/5303438/model/5303443/docu...
    hope this helps
    Although I am an HP employee, I am speaking for myself and not for HP.
    *Say thanks by clicking the "Kudos! Star" which is on the left*
    Make it easier for other people to find solutions, by marking my answer with "Accept as Solution" if it solves your issue.

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