Bad service and support

I have heard that BT are just as bad. I think we will just have to accept that all broadband suppliers are very very bad at support.

I joined Sky a year ago when they took over O2 broadband. I had read so many bad things but decided to transfer as the offer was good and included Sky TV at the same price I was paying O2. Everything went well until my 12 month contract was up and I decided to cancel my sky tv. The process could only be done over the phone and the guy (as I had been warned in other forums) did everything to stop me, including saying his PC was playing up, he was new and never cancelled before, needed to talk to supivisor etc etc etc. But I insisted and after about 30 minutes finally was able to cancel. Today my Sky TV was cancelled. BUT so was my telephone and broadband! A call to sky and I was first told I had casnceled, then I was told I must have contacted a third party and they had canceled my contract prior to moving my broadband to them. They said that there was nothing I could do but start my contract again and that this could take up to 18 days before my phone was reconnected. I am moving to BT.

Similar Messages

Vendor evaluation - General Service and support

Hi
What are the subcriteria that can be under General Service and support?
How the scores are calculated for this?\
If manual where can we enter the scores for these?
Regards
Soumen

Hi,
Following are the answers for your questions.
What are the subcriteria that can be under General Service and support?
Ans: - Subcriteria can be defined by us as per our requirement but SAP has provided following 2 Subcriteria;
- Quality of service
- Service timeliness
How the scores are calculated for this?
Ans: - For above 2 subcriteria, you can assign a scoring method as following;
C Determination from quality rating of service
D Determination from timeliness rating of service
Config Path: - SPRO > MM > Puchasing > Vendor Evaluation > Define Criteria > Here maintain subcriteria for Service criteria and assign the scoring method
At the time of processing Service Entry Sheet, under "Vendor evaln" Tab, you will have option to enter scores for the following subcriteria
- Quality of service
- Service timeliness
Once you enter scores here, it will get calculated in ME61, if automatic evaluation is configured for above 2 subcriteras
Config Path: - SPRO > MM > Puchasing > Vendor Evaluation > Define Purchasing Organization Data for Vendor Evaluation > Here for Service criteria and it's subcriteria do not activate manual maintenance indicator
If manual where can we enter the scores for these?
Ans: - And if you want to maintain values manually for Service criteria and subcriteria then activate the manual maintenance indicator in above config path and then maintain it duirng ME61 (Vendor Evaluation)

This version of AirPort Utility requires this AirPort Extreme use firmware version 7.3.1 or later. Go to AirPort Service and Support for more information.

I am trying to update my Airport Extreme. I go into the Airport Utility and this is the message attached I get when clicking on it.
"This version of AirPort Utility requires this AirPort Extreme use firmware version 7.3.1 or later. Go to AirPort Service and Support for more information." That;s it.
I guess I can hard reset it, but this seems weird. Any advice would be nice.
Thank you.

Dear Bob, I have same problem:
"This version of AirPort Utility requires this AirPort Extreme use firmware version 7.3.1 or later. Go to AirPort Service and Support for more information."
My MBAir is running OSX 10.9.3 and the AIrPort Extreme I'm trying to use is A1143.
Thanks

Serial number not working in service and support coverage!?

I am entering my hardware serial number into the service and support coverage box and it says that they have nothing on there records.
Registered 4 months ago. anyone else have this problem?

If you are having problems on Apple's registration website, call Apple Customer Relations - 1-800-767-2275. You can check our coverage and/or register over the phone w/them.

I am trying to hook up my Airport Express to my current network and AirPort Extreme but keep getting the same error message: "This version of AirPort Utility doesn't support this base station. Go to AirPort Service and Support for more information."

I am trying to hook up my Airport Express to my current network and AirPort Extreme but keep getting the same error message: "This version of AirPort Utility doesn’t support this base station. Go to AirPort Service and Support for more information." Any thoughts?

This sounds as if you have an older AirPort Express that is no longer supported by the newer Mavericks operating system.
To check and see if that might be the case, locate the model number on the side of the AirPort Express. It will start with an "A" followed by four numbers. Hard to see in the faint print.....so you may need reading glasses or a magnifying class to see the model number clearly.
Model numbers A1084 and A1088 of the AirPort Express are no longer supported by AirPort Utility in Mavericks.
You will need to use a Mac running Leopard, Snow Leopard, or a PC to be able to administer the older AirPort Express.

HT1998 How can I administer a Gen 1 Airport Express from Airport Utility 6.3.2 (OS 10.9). I can see the base station but get the message: "This version of AirPort Utility doesn't support this base station. Go to AirPort Service and Support for more inform

How can I administer a Gen1 Airport Express from, my MacPro (OS 10.9, Airport Utility 6.3.2). I can see the Express in the WiFi window but from the Airport Utility I get the following message: " This version of AirPort Utility doesn’t support this base station. Go to AirPort Service and Support for more information." Of course there's nothing of value on the support page. Any clues anyone?

Apple has dropped support in Mavericks (10.9) of the AirPort Express and AirPort Extreme models that were discontinued more than six years ago.
You can still administer the older AirPort models if you have a Mac running Leopard, Snow Leopard, or a PC.

Error creating communication to SAP Service and Support.

Hi guru,
I hava an error while configuring in SAP solution manager 7.0 SP12 in SPRO transaction the "initial configuration part I " : the wizard configuration give me the error "Error creating communication to SAP Service and Support"
Error creating communication to SAP Service and Support
Message no. IMG_FASTCONF004
Diagnosis
Error creating communication to SAP Service and Support.
If i create the two RFC connection manually ( SAP-OSS and SAP-OSS-LIST-O01 ) then when I returned to SPRO to make the "initial configuration part II " this tell me that there is an error in basis configuration.
How can I solve this problem ?

markus , this is the first step i made after the installation of Sol Manager : this step have created the RFC SAPOSS ( and is working ).
Ok - good.
I am speaking about solution manager , that in basic configuration try to create the other RFC.
yes - I´m aware of that.
I would update to the latest service pack first (SP17 or SP18) before you start with the confiugration. The new SPs have much better wizards. SP12 is pretty old already.
Markus

My serial number is C38JL043DTWD but lose from last 3 week and 28 October expire for service and support coverage how can I claim?

My serial number is C38JL043DTWD but lose from last 3 week and 28 October expire for service and support coverage how can I claim?

Sorry, but I don't understand your question. If you are questioning the stated expiration date of your warranty, when did you buy the iPhone and from what dealer? You may wish to post in your native language if you are uncomfortable posting in English.
Regards.

HT4262 This version of AirPort Utility doesn't support this base station. Use AirPort Utility 5.6 to configure or manage this base station. AirPort Utility 5.6 is available at AirPort Service and Support.

In my Airport Utility a read the following message:
This version of AirPort Utility doesn't support this base station. Use AirPort Utility 5.6 to configure or manage this base station. AirPort Utility 5.6 is available at AirPort Service and Support." What do I have to do ?? I can use my airport.

I assume that your MacBook Pro is running OS X Mountain Lion ... correct? If so, version 5.6 can run just fine on this version of OS X; it just can't be installed in the traditional way.
Here are the basic steps to install version 5.6 under Mountain Lion using CharlesSoft's Pacifist:
If you haven't already download the AirPort Utility disk image file directly from Apple Support Download
Place the resultant AirPortUtility56.dmg file onto your Mac's Desktop.
Run Pacifist.
Click on the Open Package option. Find the disk image file that you just placed on your desktop, and then, click on Open.
The utility is located as follows: Contents of AirPortUtility56.dmg > Contents of AirPortUtility56.pkg > Contents of AirPortUtility56Lion.pkg > Applications > Utilities > AirPort Utility 5.6.app
Drag AirPort Utility 5.6.app to your Mac's /Applications/Utilities folder.
You can now run the AirPort Utility from the Utilities folder.

HT1349 Do I only have a certain window of time to register my Apple Service and Support protection plan before it expires? I certainly hope not I paid for it and could never get the serial numbers for product & protection to sync together!

Do I only have a certain window of time to register my Apple Service and Support protection plan before it expires? I certainly hope not I paid for it and could never get the serial numbers for product & protection to sync together!

Normally must register an AppleCare plan before the original warranty on the Mac expires. If you have problems registering the AppleCare plan for your MacBook, call Apple tech support and ask to be connected to AppleCare Plan Adminstration.
For future posts, please make sure you're in the most appropriate forum for the product or service you're asking about. You'll be most likely to get quick and accurate help that way.
Regards.

When I check for service and support coverage its show that my phone was replaced but i just bought it, is that means its used phone and sold as new one again?

when I check for service ans support coverage its show that my phone was replaced, but I just bought my iphone, is that means its used phone and sold as new one?

http://discussions.apple.com/message/21753467#21753467

Bad Service and No Customer Loyalty

Worst customer service ever. Went to the Verison store today because my power button on the top of my IPhone 5 was not working. I did a little research before and found this is a common problem with IPhone 5's. Wanted to inquire about getting a replacement to find out my 1 year warranty expired 2 weeks ago. The only thing the associates at the Katy, TX store would tell me was I should have bought the extended warranty. I have been a loyal customer for almost 10 years and they would not make a consideration. They just wanted to push their warranty. So much for customer service and loyalty. When asked why do you not stand behind your product the manager said we stand behind the serivce not the product, you can talk to Apple about that. Just horrible customer service. I wlll be looking at taking my $200 a month bill to another carrier that shows some interest in keeping loyal cusotmers. I will also be spreading my story to as many people I can. It would be nice to hear from someone from Verison. Has anyone else run into situations like this?

i disagree and maybe I am just old school. But if i purchased something I expect it to last more then 1 years, especially when the contract I signed for service is 2 years. And yes I understand manufacturers warranties, but good customer service and showing loyalty would have at least brought more empathy from the consultant as opposed to "you should have bought our warranty". I had a situation a few years ago with a washer from Best Buy. About 3 months out of "warranty" it broke. I have been a loyal BB customer for years and they recognized that, they sent a tech to look at it, deemed it was defective and replaced the unit at no charge to me. That is what loyalty and service is all about.

Service and Support

Several months ago, we received three consecutive emails showing porn movie charges which were posted minutes apart from each other. We immediately called customer service and were told that they would put a note and our account and for us to call when we received the bill and they would be credited to our account. The bill came and we called and were told they were being deducted so we deducted them from our payment. We received an email saying our account was overdue while we were out of the country. When we got back we called and were told that they have a record of our talking to two customer service representatives but there was no record of their telling us they would credit the charges. We were told that they will not credit the charges. We asked for the full detail of the charges showing what was watched and the duration of the viewing so that we could match it up with our initial notification of charge emails. The representative said he would send us the information. He sent us nothing. I AM DISGUSTED WITH BEING LIED TO BY YOUR CUSTOMER SERVICE REPRESENTATIVES. WE HAD TWO REPRESENTATIVES TELL US THEY WERE CREDITING OUR ACCOUNT OBVIOUSLY ONLY TO GET RID OF THE CALL. WE DO SCROLL THE CHANNELS BUT NEVER USE PAY PER VIEW. THE FACT THAT THESE ARE THREE CHARGES MADE IN A MATTER OF MINUTES SHOULD SHOW THAT IT IS A MISTAKE. IT SHOULD WORK THE SAME AS WHEN YOU GO TO HBO AND HAVE NOT SUBSCRIBED; IT SHOULD REQUIRE FURTHER ACTION TO INCUR CHARGES. WE HAVE NOW REMOVED ALL PAY PER VIEW PURCHASE CAPABILITY FROM OUR SYSTEM. THE WAY IT WAS YOUR TODDLER COULD HIT THE REMOTE AND INCUR CHARGES.

I'm sorry you are having difficulty. An agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information or to help you resolve your issue.

Disappointed in service and support received

I am grossly disappointed in the support and service I have received from att. I asked if services were available in an area I'm moving, just asking a question resulted in my services being cancelled and new services added to a home address that is still under construction. I was without services for three days. I have been assured that he supervisors that I had spoken to would make contact with me. It's been a month and no one, neither supervisor took the time to contact me. I have been a loyal customer with att for many many years. If they are not concerned with the services they are providing then I feel as though I have no choice but to discontinue my services. My account is noted with the unfair treatment i received and it's only important to me. I will NOT recommend att to anyone else.

Might have gotten better service here:
http://www.att.com/shop/movers/u-verse.html
Different phone # and people.
Chris
Please NO SD stretch-o-vision or 480 SD HD Channels
Need Help? PM ATT Uverse Care (all service problems)
ATT Customer Care(all other problems)
Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more

Worst internet service and support I've ever had

every single day for the last THREE weeks almost I've called and complained about my awful service. I'm so frustrated at this point that I'm ready to go into a random comcast call center near by and start screaming at people who can't even help me. I've called at least 10 times, I've done your awful internet chat support at least 10 times and all I keep getting is the same read scripts from people who have no idea what they're talking about. POWER CYCLING DOES NOT WORK, THE TECHNICIAN WHO WAS OUT HERE AT NOON THREE DAYS AGO DID NOT WORK BECAUSE MY PROBLEM IS AFTER 6:30PST EVERY SINGLE DAY. I'm paying almost $360 a month for all my services with comcast and I still can't get any decent support? this is ridiculous. I have friends who live literally 30 minutes in TWO directions from me who aren't getting any issues and have the cheapest service you guys offer while I have the most expensive. unreal how awful this has been. I'm hoping someone from comcast actually reads these forums because I'm already spreading the word about how ridiculous this has been. I've never been so disappointed by something I pay so much money for. it doesn't matter if it's 100% on a comcast backbone or a different backbone once it hops, my internet is awful, but I have no other options for internet in my area.. maybe somebody on these forums can find a way for me to get comcast to listen. C:\Users\LighTsouT>tracert esea.net Tracing route to esea.net [104.16.93.39]over a maximum of 30 hops: 1 3 ms 4 ms 4 ms 10.0.0.1 2 12 ms 14 ms 14 ms 50.174.98.1 3 17 ms 18 ms 17 ms te-0-7-0-11-sur03.pinole.ca.sfba.comcast.net [68.87.196.9] 4 21 ms 19 ms 18 ms be-224-rar01.pinole.ca.sfba.comcast.net [162.151.78.185] 5 22 ms 17 ms 19 ms be-101-ar01.santaclara.ca.sfba.comcast.net [68.85.154.105] 6 * * * Request timed out. 7 90 ms 84 ms 69 ms he-0-15-0-1-pe03.11greatoaks.ca.ibone.comcast.net [68.86.86.222] 8 103 ms 119 ms 134 ms ae-13.r02.snjsca04.us.bb.gin.ntt.net [129.250.66.33] 9 122 ms 114 ms 115 ms xe-0-1-0-14.r02.snjsca04.us.ce.gin.ntt.net [129.250.207.46] 10 108 ms 119 ms 124 ms 104.16.93.39 Trace complete. C:\Users\LighTsouT>tracert 198.144.179.98 Tracing route to 198-144-179-98-host.colocrossing.com [198.144.179.98]over a maximum of 30 hops: 1 2 ms 4 ms 4 ms 10.0.0.1 2 32 ms 19 ms 23 ms 50.174.98.1 3 19 ms 14 ms 13 ms te-0-7-0-11-sur03.pinole.ca.sfba.comcast.net [68.87.196.9] 4 22 ms 23 ms 25 ms be-224-rar01.pinole.ca.sfba.comcast.net [162.151.78.185] 5 19 ms 29 ms 19 ms be-101-ar01.santaclara.ca.sfba.comcast.net [68.85.154.105] 6 * * * Request timed out. 7 29 ms 29 ms 34 ms he-0-14-0-0-pe03.11greatoaks.ca.ibone.comcast.net [68.86.83.158] 8 67 ms 64 ms 59 ms ae12.sjc12.ip4.gtt.net [173.205.58.169] 9 152 ms 140 ms 139 ms et-5-1-0.chi11.ip4.gtt.net [141.136.110.18] 10 148 ms 149 ms 139 ms servercentral-gw.ip4.gtt.net [173.205.55.142] 11 * * * Request timed out. 12 164 ms 164 ms 149 ms 198-144-179-98-host.colocrossing.com [198.144.179.98] Trace complete. C:\Users\LighTsouT>tracert comcast.net Tracing route to comcast.net [69.252.80.75]over a maximum of 30 hops: 1 2 ms 4 ms 4 ms 10.0.0.1 2 12 ms 19 ms 19 ms 50.174.98.1 3 22 ms 15 ms 19 ms te-0-7-0-11-sur03.pinole.ca.sfba.comcast.net [68.87.196.9] 4 27 ms 19 ms 19 ms be-224-rar01.pinole.ca.sfba.comcast.net [162.151.78.185] 5 17 ms 24 ms 19 ms be-101-ar01.santaclara.ca.sfba.comcast.net [68.85.154.105] 6 * * * Request timed out. 7 144 ms 154 ms 139 ms be-10919-cr01.1601milehigh.co.ibone.comcast.net[68.86.85.154] 8 118 ms 123 ms 119 ms he-0-13-0-0-ar01.area4.il.chicago.comcast.net [68.86.94.126] 9 42 ms 44 ms 44 ms te-3-1-ur03-d.cmc.co.ndcwest.comcast.net [68.86.132.46] 10 107 ms 114 ms 119 ms urlrw01.cable.comcast.com [69.252.80.75] Trace complete. C:\Users\LighTsouT>tracert twitch.tv Tracing route to twitch.tv [192.16.71.176]over a maximum of 30 hops: 1 5 ms 4 ms 4 ms 10.0.0.1 2 18 ms 19 ms 24 ms 50.174.98.1 3 19 ms 14 ms 20 ms te-0-7-0-11-sur03.pinole.ca.sfba.comcast.net [68.87.196.9] 4 19 ms 19 ms 19 ms be-224-rar01.pinole.ca.sfba.comcast.net [162.151.78.185] 5 16 ms 21 ms 19 ms be-101-ar01.santaclara.ca.sfba.comcast.net [68.85.154.105] 6 * * * Request timed out. 7 94 ms 79 ms 84 ms he-0-11-0-1-pe03.11greatoaks.ca.ibone.comcast.net [68.86.85.242] 8 * * * Request timed out. 9 * * * Request timed out. 10 * * * Request timed out. 11 * * * Request timed out. 12 * * * Request timed out. 13 * * * Request timed out. 14 * * * Request timed out. 15 * * * Request timed out. 16 * * * Request timed out. 17 * * * Request timed out. 18 * * * Request timed out. 19 * * * Request timed out. 20 * * * Request timed out. 21 * * * Request timed out. 22 * * * Request timed out. 23 * * * Request timed out. 24 * * * Request timed out. 25 * * * Request timed out. 26 * * * Request timed out. 27 * * * Request timed out. 28 * * * Request timed out. 29 * * * Request timed out. 30 * * * Request timed out. Trace complete. C:\Users\LighTsouT>tracert 72.5.102.179 Tracing route to c-72-5-102-179.managed-vds.internap-denver.nfoservers.com [72.5.102.179]over a maximum of 30 hops: 1 6 ms 4 ms 4 ms 10.0.0.1 2 18 ms 19 ms 14 ms 50.174.98.1 3 18 ms 14 ms 14 ms te-0-7-0-11-sur03.pinole.ca.sfba.comcast.net [68.87.196.9] 4 27 ms 29 ms 34 ms be-224-rar01.pinole.ca.sfba.comcast.net [162.151.78.185] 5 17 ms 24 ms 19 ms be-101-ar01.santaclara.ca.sfba.comcast.net [68.85.154.105] 6 * * * Request timed out. 7 95 ms 104 ms 113 ms he-0-10-0-0-pe02.529bryant.ca.ibone.comcast.net[68.86.86.26] 8 75 ms 66 ms 58 ms 50.248.118.238 9 56 ms 49 ms 44 ms be2015.ccr21.sfo01.atlas.cogentco.com [154.54.7.173] 10 103 ms 99 ms 106 ms be2086.ccr21.slc01.atlas.cogentco.com [154.54.3.186] 11 140 ms 129 ms 144 ms be2126.ccr21.den01.atlas.cogentco.com [154.54.25.65] 12 103 ms 92 ms 99 ms te0-0-2-0.rcr12.b006467-1.den01.atlas.cogentco.com [154.54.45.182] 13 148 ms 114 ms 119 ms 38.122.114.46 14 48 ms 49 ms 49 ms mpr2.po1-bbnet1.den.pnap.net [216.52.40.7] 15 113 ms 109 ms 104 ms c-72-5-102-179.managed-vds.internap-denver.nfoservers.com [72.5.102.179] Trace complete. THIS IS A 100% COMCAST BACKBONE HERE. I'M TIRED OF HEARING THE "it's not on our end, this is happening after the 4th jump so it's not comcast's fault anymore" excuse. IT'S COMCAST'S FAULT, I JUST WANT IT FIXED. Tracing route to comcast.net [69.252.80.75]
over a maximum of 30 hops:
1 2 ms 4 ms 3 ms 10.0.0.1
2 12 ms 31 ms 17 ms 50.174.98.1
3 16 ms 14 ms 21 ms te-0-7-0-11-sur03.pinole.ca.sfba.comcast.net [68
.87.196.9]
4 23 ms 16 ms 19 ms be-224-rar01.pinole.ca.sfba.comcast.net [162.151
.78.185]
5 18 ms 19 ms 19 ms be-101-ar01.santaclara.ca.sfba.comcast.net [68.8
5.154.105]
6 * * * Request timed out.
7 176 ms 176 ms 169 ms be-10919-cr01.1601milehigh.co.ibone.comcast.net
[68.86.85.154]
8 181 ms 185 ms * he-0-13-0-0-ar01.area4.il.chicago.comcast.net [6
8.86.94.126]
9 44 ms 49 ms 54 ms te-3-1-ur03-d.cmc.co.ndcwest.comcast.net [68.86.
132.46]
10 158 ms 159 ms 169 ms urlrw01.cable.comcast.com [69.252.80.75]
Trace complete.

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.
Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions.
To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".
Please keep all correspondence regarding your issue in the private support portal.

Bad service and support

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