Battery doesn't charge on my newly purchased t500

when i discover my new t500 is completely out of battery the first time, i immediately plugged it in to charge. i notice it doesn't charge, if i doble click power management it recognizes the battery but it doens't chaqrge no matter what i do with the setting. (it was at )%
what i did was take out the battery and then put it back in, and it works. i thought maybe it's new, so it's in the break in period. it happened again today, it wouldn't charge. i had to pull the battery and put it back in in order to get get it to charge. is this a hardware problem? i would like to exchange it since i am still under the initial 30 days period. please advise, and thank you.

it sound like a hardware problem, which shouldn't be occuring. 
Regards,
Jin Li
May this year, be the year of 'DO'!
I am a volunteer, and not a paid staff of Lenovo or Microsoft

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