Battery problems - with no usable Apple support nearby

Hi all,
Over the past few weeks, my MBP (2.2 SR MBP) has been turning itself off completely whenever the battery power drops to about 45-50% of capacity. There are still three (or sometimes four) lights showing on the bottom of the battery in these cases, but there just doesn't seem to be enough power left to restart the machine. Only if I plug in the AC adaptor I can restart normally, whereupon the on-screen battery meter still shows around a half of full charge. However, if I unplug the power adaptor, the computer will shut down completely again within a couple of minutes. My cycle count is currently at 54 and my battery health usually shows at around 96-100%
I am currently running Leopard 10.5.5 and 10.5.6 (just updated) with all the latest updates. Another problem is that Apple's local services provider in my area is not very nice, they usually turn your beautiful machines into a mess -.- (i had experiences). Is there any other way around ?
Thanks a lot,
Message was edited by: Linh Nguyen

This is indeed very strange, Nguyen. Your battery seems to be in excellent health according to the figures you cite, though it is a little strange that it indicates that the battery is not fully charged when it certainly appears to be. Usually when problems of the kind you mention occur the numbers indicate that the battery has a heavily reduced full charge capacity.
It may be a good idea to try resetting the SMC - see http://support.apple.com/kb/HT1411 and http://support.apple.com/kb/HT1894
It would also be interesting to see what the relevant "System profiler" results are when the battery is partially discharged, close to the point where you find it shuts down unexpectedly. If the "full charge capacity" especially varies significantly it may indicate an internal battery problem.
Finally you might try checking the actual battery connection terminals. Remove the battery and make sure that both the contacts on the battery and the computer are clean and undamaged. You could clean them with a little isopropyl alcohol if necessary.
If none of these suggestions help at all, then it may be that your MacBook Pro has an internal problem causing excessive current demand - perhaps an internal short circuit of some kind?
You may end up having no alternative other than seeking hardware repair from an authorised Apple dealer, I'm afraid. Is the computer covered by warranty or an AppleCare agreement?
Good luck
Rod

Similar Messages

  • I have tried to restore from iCloud back on 4 different dates and each time  I get the message can't retore problem with data. Apple support said they can't help ... Anyone got an idea what I can do . Very disappointed !

    How disappointing I can't not restore my phone from any iCloud backups.  Each time it advises that there is a problem with my data.  Spoke direct with apple support and said there is nothing I can do !
    Any help / insight

    How disappointing I can't not restore my phone from any iCloud backups.  Each time it advises that there is a problem with my data.  Spoke direct with apple support and said there is nothing I can do !
    Any help / insight

  • Battery Problems with MacBook

    I've been following the various threads about battery problems with MacBooks.
    I too have experienced a problem with my battery on a 2 month old MacBook.
    It suddenly refused to charge. It showed a battery icon with a black X through it.
    I followed various suggestions that I found through various posts and support pages - eg. resetting PMU etc., even downloading the deep sleep widget which I found difficult to get to work - but nothing solved the problem.
    Yesterday I went in to the Apple Store in Birmingham and waited until I could talk with one of the tec experts (incidentally, they were very helpful even though very busy and I didn't have an appointment). The tec guy said he though that the battery was faulty. It didn't work in another MacBook they had. But another battery would work in my MacBook. So, I was given a new battery, which seems to work fine now.
    However, I have read in various posts that people have had the same new battery solution which works, but then the problem reappears with the new battery over time. I will wait and see. If that is the case, then I think it will point to the problem not being with the battery, but rather with the system, PMU, OS X, motherboard or whatever. So, I think it makes sense for us to post any difficulties we have so that Apple can see that there might be a problem with the batteries in MacBooks and start working on a solution. Otherwise, it will probably cost them a lost of money providing replacement batteries !
    Intel iMac 24 inch (size matters...!) & Intel MacBook   Mac OS X (10.4.8)  
    Intel iMac 24 inch (size matters...!) & Intel MacBook   Mac OS X (10.4.8)  
    Intel iMac 24 inch (size matters...!) & Intel MacBook   Mac OS X (10.4.8)  

    Hey Christopher...
    I posted the same in another thread. I'm not a big fan of duplicate posts... but it seemed appropriate in this case. Take a look at the last paragraph regarding discharging lithium ion batteries. I'm not sure if it would be the electronics in the battery that tell the MacBook it's time to charge, or the MacBook's power management unit...
    "Talk about a jinx! I've had my MacBook since shortly after they came out (week 9). Never had any problems. I've calibrated my battery about once a month or so. It seems after my last calibration, I got the dreaded "X" in the battery indicator. My MagSafe indicator was green. System Profiler showed that there was no battery. I reset the PMU and the SMC firmware... also tried reseating the battery (one of those things you're sure won't work... but ya just have that little bit of hope anyway). Alas, nothing would bring my battery back. Took a trip to my local Apple store. I had made an appointment online, but still had to wait over an hour (they really need to enlarge their Genius area now that they have so many more machines out there). Told the Genius what the problem was... he swapped out the battery... but the one he tried was fully charged because he took it from a machine that was plugged in. So the tension was mounting... would it charge or not (I was hoping it was just the battery and not something else). He had me use my MacBook for a bit to drain the battery. I ran Parallels and did a Windows virus scan (that should drain the battery pretty fast)... After I got the battery down to about 90%, the Genius plugged it back in. To my delight, the MagSafe indicator went orange and started to charge the battery. With that, the Genius went in the back and got me a new battery. He had me stay there for a little bit just to make sure everything was okay. I'm sort of afraid to calibrate my battery now... at least properly as in letting it completely drain. I had done a few calibrations in the past without a problem, but it seems this problem tends to occur after someone does a calibration. I'm just happy it was just the battery.
    I came across this little tidbit from the Battery University webiste:
    Some lithium-ion batteries fail due to excessive low discharge. If discharged below 2.5 volts per cell, the internal safety circuit opens and the battery appears dead. A charge with the original charger is no longer possible. Some battery analyzers (Cadex) feature a boost function that reactivates the protection circuit of a failed battery and enables a recharge. However, if the cell voltage has fallen below 1.5V/cell and has remained in that state for a few months, a recharge should be avoided because of safety concerns. To prevent failure, never store the battery fully discharged. Apply some charge before storage, and then charge fully before use.
    I wonder if there is a fault with some of the batteries that is allowing them to discharge below this minimal level, making them impossible to recover."

  • I am having problems with creating my apple id. On the phone it is advising me that the ID is not created and then when i do it online it says that it has been created. Can you advise me on what to do please?

    I am having problems with creating my apple id. On the phone it is advising me that the ID is not created and then when i do it online it says that it has been created. Can you advise me on what to do please?

    Apple ID FAQ   http://support.apple.com/kb/HE37

  • Reception / Battery problems with iPhone 3GS after upgrading to iOS 4.2.1

    There are major reception and battery problems with iPhone 3GS after upgrading to iOS 4.2.1.
    I can not believe that Apple did not test this for major bugs like this one is.
    I am a business user and can not effort to have bad reception. Apple wants to gain in the business clients... I never had this with my former BlackBerrys!
    I need a reliable phone not a play thing like this is right now, it just needs it to work propely. And if a major bug like this comes along, fix it immediately. After the iPhone4 story, now this...incredible! Going back to my reliable BlackBerry! It just ain't reliable and takes forever to fix a problem.

    I have the same issue after iOS 4.2.1 update. I am using iPhone 3GS officially unlocked by Apple. I tried using different SIM cards and both carriers show same problem when using phone in 3G mode. Phone falls back to EDGE mode showing 'E' from '3G' at start. I have reset the phone and rebooted several times and moved to different cell areas in the city just to verify the problem.
    I had no such issues earlier. I also have Nokia E71 which shows full signal and has no such issues.
    I have posted the bug on apple iphone feedback page. I hope they Apple will fix the problem and test the release properly on all models before releasing to public.

  • I have a lot of disconnection problems with my bluetooth apple keyboard

    can you recommand a bluetooth dongle?
    I have disconnection problems with my bluetooth apple keyboard & trackpad. I use windows 7. my pc is ~ 5 meters frpm my keyboard.
    BTW - my microsoft mouse works great!
    thanks,
    gil

    Here is an apple article about redeeming digital copies: http://support.apple.com/kb/ht1539

  • I have a little bit problem with verify my apple ID, I don't get any message for verification aplle ID from Apple. Why? Anyone can help me

    Dear all,
    I have a little bit problem with verify my apple ID, I don't get any message for verification aplle ID from Apple. Why? Anyone can help me

    Hi Tep Virak,
    Thanks for visiting Apple Support Communities.
    You may want to log into your Apple ID first to double-check that it's the right email address and re-send the verification email using these steps:
    Sign in to My Apple ID to manage your account information.
    Click Resend under Primary Email Address.
    From:
    Apple ID: Associating and verifying email addresses with your Apple ID
    http://support.apple.com/kb/he68
    All the best,
    Jeremy

  • Battery problems with iphone 5

    battery problem with iphone 5

    sholton wrote:
    Actually, battery size has a definite impact on battery life, and larger batteries tend to weigh more.
    I had made the point that the Handset size (not the "battery size") does not affect battery life.
    Furthermore, I wen't on to explain that the batteries are comparable in size regardless.
    On this point Sholton, if you want a physically larger battery (which yes, I agree, naturally will yield better battery life) then perhaps the Samsung Galaxy SIII or Galaxy Note would be a better solution for you.
    But then, because of a poorly optimised operating system on those systems, your battery will be working inefficiently anyway.
    sholton wrote:
    can't replace the battery once that limit has been reached -  at that point you either buy a new phone and discard the "old" (not very green of you...), or ship the old one off to the factory for an expensive replacement, and no phone for the duration of the shipping and replacement).
    Apple offers a battery replacement program where they will either replace a consumed battery or replace the handset if need be for a reasonable price of around $89.
    The aforementioned service can be carried out at your nearest Apple Retail Store or Apple Authorised Service Provider in a matter of 10 minutes - rendering your point about being without a phone moot.
    Once again, I appreciate your frustration, but perhaps the iPhone just isnt for you.

  • Hi, I have a problem with getting my apple Id working for me. It's been 2 months since it happened and Apple failed to act. I can tell my story proerly, but am not sure, you guys can help, so I just copy my message to them today, I am trying to get it acr

    Hi, I have a problem with getting my apple Id working for me. It's been 2 months since it happened and Apple failed to act. I can tell my story proerly, but am not sure, you guys can help, so I just copy my message to them today, I am trying to get it across all the places around to pay their attention. This is a desperate move, so if you are not the right people to help me to get my message accross, may be you can advise where can I go.
    Thank you, and sorry for the language.
    Vitas Dijokas
    I am sorry to say that, but your security makes my life miserable – it’s been 2 months since my Apple ID account got stuck, and since then I cannot update 37 applications (to date), i.e. most of my applications. Half of them I bought. I also paid for iCloud, and it is not working. I paid money and I am stuck with old applications and no iCloud. Your security *****. Your service ***** too. It took your service 1 month to finally understand why this happened to me, and it took me tens of emails to you and 3 hours of telephone conversation to find out the reason for my problem. And the problem is still not fixed. NOT FIXED. You just leave your customer – the one who paid you money and spent so much time with you trying to help you help me – and nothing. You tell me:  “Vitas, Stick your stinky iphone in your *** and enjoy life, we do not care!” *************.
    It is ******* outrageous, and you should know that,  guys. Get into the ******* database and correct the bug. Get someone in the partners-telephone carriers company (it is Orange as carreer and Cellcom as seller of the phone)  authorized to Identify me in personal encounter in one of the branches in Israel (where I live) and make sure it is really me, and get the ******* system accept my password and let me use my phone.
    Otherwise **** off. None of my friends will get my advise to buy an iphone or any of apple products. And I think you should be very attentive to cases like this, guys. Do your work for the money we pay, or disappear. There are many others eager to take your place, and if the problem is not fixed I will eventually go to the others. My patience is lost, and as soon as I can afford another phone I will change it. AND I WILL TRY TO GIVE BAAAAAD PUBLICITY TO APPLE – I am threatening here, so ACT NOW.
    Vitas Dijokas

    Well, it seems waiting is not my strong suit..! I renamed a javascript file called recovery to sessionstore. This file was in the folder sessionstore-backups I had copied from mozilla 3 days ago, when my tabs were still in place. I replaced the sessionstore in mozilla's default folder with the renamed file and then started mozilla. And the tabs reappeared as they were 3 days ago!
    So there goes the tab problem. But again when I started mozilla the window saying "a script has stopped responding" appeared, this time the script being: chrome//browser/contenttabbrowser.xml2542
    If someone knows how to fix this and make firefox launch normally, please reply! Thank you

  • Battery problems with Windows 8.1?

    I read on this forum that some have had battery problems with windows 8.1. Is that the issue for all or just some people? Need to know before updating from 8 to 8.1.

    Hi FBSK,
    Welcome to Lenovo Community!
    I’m glad to inform you that the issue will not occur if exact upgrading procedure is followed, Below are the links with steps and information to upgrade the OS (Operating System):
    Windows 8.1 - Update consideration & Resources
    Update to Windows 8.1 from Windows 8
    Do post us back for further queries.
    Best Regards
    Shiva Kumar
    Did someone help you today? Press the star on the left to thank them with a Kudo!
    If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.
    Follow @LenovoForums on Twitter!

  • I have a problem with my new Apple Air. It usually takes few seconds for the laptop to be untouched in order to be locked. So sometimes when the screen starts to get dim in order to lock, I immediately touch the keypad to avoid locking the laptop

    I have a problem with my new Apple Air. It usually takes few seconds for the laptop to be untouched in order to be locked. So, sometimes when the screen starts to get dim in order to lock, I immediately touch the keypad to avoid locking the laptop, the result is a black screen appears with no responding to anything from pressing the keyboard to pressing the touchpad. It takes few minutes for the laptop to open again and then a message appears saying that there was a problem with the lock security.
    What is happening exactly?

    It sounds like your sleep timers are set to too low of a value.  Go to System Preferences -> Energy Saver and set both timers to longer times.  The computer sleep timer should be a longer time than the display sleep timer.

  • Overnight my contact list went from 1492 contacts to 52.. With help from Apple support I retrieved all of my contacts.  Here is the problem, I lost the groups.  None of my contacts are sorted into groups as they used to be which is very important for me.

    Overnight my contact list went from 1492 to 52.  With help from Apple I retrieved the missing contacts using Time Machine.  The problems is that the contacts are not in groups as they used to be.  Any suggestions?  I really need them grouped for business reasons.
    Also, there are no longer pictures associated with each contact.
    thanks for any help anyone can give me getting contacts back into the groups that I had established.  By the way, the group names are still there, but they are all empty.
    thanks,
    Sparky

    What Mac do you have, with what version of OS X?

  • Battery Problems with my iPod mini

    I am having problems with my battery. My friends who have the same iPod as me can listen to theirs for 8 or more hours but mine barely lasts 4. I would like to know if anyone has any suggestions or help! Thanks a bunch!

    See these battery links for more info. All the best info you could want. The first two articles are quite informative:
    The iPod Battery Unplugged..
    How to Prolong Lithium-Based Batteries
    iPod Service & Support: Charging Your iPod
    iPod Battery FAQ
    Apple – iPod Battery
    iPod Battery Frequently Asked Questions (FAQ)
    Caring for iPod's Battery
    Charging iPod's Internal Battery
    Tips and Tricks to get the Most out of Your iPod's Battery
    Using the iPod Hold Switch to Prolong Battery Life
    iPod's Battery Doesn't Charge
    The Truth About the iPod Battery and Charging
    Apple: Lithium-ion Batteries
    iPod's Battery Indicator is Approximate / Battery Test

  • TS2570 I have the gray screen problem with the white apple and spinning wheel

    I have the gray screen problem when it boots to the white apple and spinning wheel, but when I tried safe booting and doing the fsck thing I think I only made it worse, because it now starts, the safe mode progress bar comes on, (no matter if I press any keys or not) and after a minute shuts down again by itself. I also tried the command option, p, r thing and that did not work either, only brought me to the gray screen with the white apple, spinning wheel, and bar, and it promptly shut down. I am thinking more and more that I need the disk, but im not sure I have it. is it possible to order a new one online or is there another thing I can try? there is not an apple store nearby, and ereasing my data is not an option.
    Also Im not sure what my exact opporating system is, but I did buy and download mountainlion in August so It is pretty new

    Welcome to the Apple Support Communities
    The hard disk is damaged. Take the Mac to an Apple Store

  • Problem with most recent apple combo software update

    So about a month ago I posted here about a problem I'd been having for a while that others seemed to have as well, with safari crashing and for me dashboard as well. Looking at my crash report, I was advised that most likely this was a javascript error and I did an archive install of Leopard and this did fix the problem.
    However, of course the Leopard from my install disk was a little old, so today when I did all the updates again, lo and behold, my problem is back. Looking at the date that the last combo update pack came out (mid June) I'm pretty sure this is when my problem started, and now its back again because I know that's one of the updates that I just did on my computer.
    So my question is, has anyone else experienced problems with this recent update, and secondly, what can I do? Should I re- archive/install and not do the update, and then just wait until the next combo update? I did the updates in order to get my itunes back in order, but I don't know if it would be detrimental to my other programs to not do this last combo update... And is there anyway I can go into my system and fix this while keeping up the update? Its just strange to me that no one else I know is having this problem, even though they keep up-to-date on all the software updates.
    Any help appreciated!

    I get the error when I try…downloading it from the Support pages
    That's very strange. Can you download anything from http://www.apple.com/support/downloads/ ?
    Launch Keychain Access, select Keychain First Aid from its left-hand menu, enter your password, select verify, and click on start. If that shows any problems, then select repair. If not, select X509Anchors, click on the top item, and then click the down arrow key until you find a bad/invalid certificate.

Maybe you are looking for

  • Notification Center after read email on iPad, on iPhone still is displayed as unread

    Hi, Sice some time I've got issue with newest iOS (7.1.2). I use iPhone and iPad , both are configured with iCloud email. When I receive a new email, it appear on both devices in notification center - that is very good. But when I read this email on

  • Some URL not working in XI 3.1

    Hi, URL below which is working in XI R2 http://serverName/businessobjects/enterprise115/desktoplaunch/opendoc/documentXML.jsp?cmdP1=reportname01wid*&token=servername%40715252JKRqBkrcZktGziHM715251JzcHaz61ShIdevCP&cmd=askPromptView&cmdBlock=all&cmdP2=

  • How do I make new tabs open to home page?

    How do I make all new tabs open to my home page??

  • Load Patches into SW Library on OEM 12c

    I have tried to upload serveral patches into OEM Cloud Control 12c software library.  Every patch I attempt to upload results in the same error:  Invalid Data - Fail to parse the patch metadata file of patch (patch #) uploaded.  Check if it is correc

  • Confirmed delivery, credit card charged, then backordere​d

    I placed an order for a TV, received a confirmed delivery date, and then a few days later, the delivery was rescheduled for nearly 3 weeks later.  I took an entire day off of work on the expected delivery date of tomorrow. My credit card was fully ch