BB Bold Device Software v5.0.0.822

I just upgraded the device software last night. When I tried to reset my message alerts, I was unable to set a ringtone. Now, all I can do is set "vibrate with ring tone" off so that the unit vibrates and flashes the LED. If I turn vibrate off, only the LED flashes. Does anyone know how to turn the ringer on with or without vibrate on? Thanks,

Hello Tracknet and welcome to the BlackBerry Support Community Forums.
Do you have the default ring tones installed? If you go to Media then Ring Tones, do you see the defaults listed under All Ring Tones?
If yes, are you able to play any?
If no, you may need to reload the operating system as shown in KB11320
Be sure to back up your data before the reload as it will be deleted.
It sounds like you may need to reload your device software.
Be sure to back up your device prior to the reload as all data will be wiped clean.
-HMthePirate
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Similar Messages

Uninstalling DEVICE software

This may be a n00b question....so apologies in advance.
What's the best way to uninstall/remove the multiple versions of DEVICES
software from my computer?
I am currently running the DESKTOP software v5.0.1.
These all have been for my VZW BB Tour 9630. I am expecting my new Bold 9650 today.
I currently have the following DEVICES software installed:
v4.7.1
v5.0.0.231
v5.0.0.419
v5.0.0.230
v5.0.0.591 platform 4.2.0.272
v5.0.0.591 platform 4.2.0.284
FIFO (First In First Out) - Start with v4.7.1 first?
or
LIFO (Last In First Out) - Start with v5.0.0.591 platform 4.2.0.284?
Thanks!

Hello,
The order of uninstall should not matter. But, if it were me, I'd go in the reverse order that I installed them (LIFO). Given the amount of things you've got going on, I'd probably advise getting a registry cleansing tool and running that after you finish uninstalling and before you install anything new.
Cheers!
Occam's Razor nearly always applies when troubleshooting technology issues!
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HT1925 When I try to uninstall my itunes I go to my control panel to remove the Apple "Application, Mobile Device, software support" then i get a pop up saying that "the feature you are trying to use is on a network resource that is unavailable" I cant fi

When I try to uninstall my itunes I go to my control panel to remove the Apple "Application, Mobile Device, software support" then i get a pop up saying that "the feature you are trying to use is on a network resource that is unavailable" I cant find it. Its preventing me from re installing the new itunes.

(1) Download the Windows Installer CleanUp utility installer file (msicuu2.exe) from the following Major Geeks page (use one of the links under the "DOWNLOAD LOCATIONS" thingy on the Major Geeks page):
http://majorgeeks.com/download.php?det=4459
(2) Doubleclick the msicuu2.exe file and follow the prompts to install the Windows Installer CleanUp utility. (If you're on a Windows Vista or Windows 7 system and you get a Code 800A0046 error message when doubleclicking the msicuu2.exe file, try instead right-clicking on the msicuu2.exe file and selecting "Run as administrator".)
(3) In your Start menu click All Programs and then click Windows Install Clean Up. The Windows Installer CleanUp utility window appears, listing software that is currently installed on your computer.
(4) In the list of programs that appears in CleanUp, select any Apple Software Update entries and click "Remove", as per the following screenshot:
(5) Quit out of CleanUp, restart the PC and try another iTunes install using an iTunesSetup.exe (or iTunes64Setup.exe) downloaded from the Apple Website:
http://www.apple.com/itunes/download/
Does it go through properly this time?

Is there a way of updating the device software to a more current version

I have a blackberry pearl, an 8110 pearl and an 8310 curve.   want to put the max memory in them , can the device software be updated to higher versions than they currently have in order to support the larger memory cards?

Check with you carrier on availability of updates device OS. Get the update installed in your PC.
Check below steps for OS upgrade -
Step #1
Before starting make sure that BlackBerry Desktop Software is installed on the computer.
Step#2
Make sure that you have installed updated device software installed in your PC. Check this link to get update device software from carrier OS download site.
Step#3
Users can perform a full or selective backup of the data using the Backup and Restore tool in BlackBerry Desktop Manager by completing the following steps:
Connect the BlackBerry device to the computer running BlackBerry Desktop Manager.
Open BlackBerry Desktop Manager.
Double-click Backup and Restore.
Select Backup to perform a full backup or select Advanced to perform a backup of specific databases.
Choose a location to save the backup file, then click Save.
Step#4
To perform a clean install of the BlackBerry Device Software, perform the following steps:
Connect the BlackBerry smartphone to the computer and open BlackBerry Desktop Manager.
Double-click the Application Loader icon.
Click Next to start the installation process.
Type your BlackBerry smartphone password, if prompted, and click OK.
Click the check boxes next to the names of the applications you want to load, and then click Next.
Click Advanced, and then click the check box beside Erase all currently installed applications.
Click Next.
Click the check box next to Do not automatically backup the application data during the loading process.
Clear the box next to Backup and restore applications installed wirelessly.
Click Next > Finish.
When the process has completed, the message The loading operation was successful will appear. Click Close to return to BlackBerry Desktop Manager.
Follwoing info on max media capacity by device OS versions -
    BlackBerry Device Software                             Media Card Size Limit
BlackBerry Device Software 4.2.0                                 Up to 2 GB
BlackBerry Device Software 4.2.1                                 Up to 4 GB
BlackBerry Device Software 4.2.2                                 Up to 4 GB
BlackBerry Device Software 4.3.0                                 Up to 8 GB
BlackBerry Device Software 4.5.0                                 Up to 8 GB
BlackBerry Device Software 4.5.0.81 and above              Up to 16 GB
BlackBerry Device Software 4.6.0                                 Up to 16 GB
tanzim
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Error with Loading Device Software on 8700 AT&T phone.

Hi. I would like some help with my 8700 AT&T refurb blackberry phone. When I tried to download the device software (v4.5) to my already downloaded DTM (v4.6), it gave me an error message I did not know what to do with.
I want to synch my organizer data (calendar, contacts) from older desktop (Outlook 2002) to my new laptop (Outlook 2007, Windows 7). I am having trouble downloading the supporting device software. I keep getting an error message that reads "Error with the Application Loader. Cannot update software using this system as device is currently activated on a blackberry Enterprise Server or professional software. Contact administrator or check with service provider." I do not use Enterprise. I don't have an internet service plan for my phone as I use it only for calendar and contacts. AT&T gives the software option for AT&T 8700 in English device software as v4.1.0.175 as the only option that is supported by my current platform (2.0.0.90). Is this right?
All I really want to update my phone with the latest software that supports Outlook 2007 on my new laptop. What do I need to make that happen?
Thanks in advance.

Hi there!
Refurbs can be problematic. If a BB was ever activated on BES, then it has an IT Policy. IT Policies are not removed by the standard WIPE actions. Rather, they take additional steps to clean off the Policy.
Just to check, please go to this screen:
Homescreen > Options > Security Options > (Information) or (General Settings) or (something similar)
On that screen will be some selection boxes plus other sections (divided by horizontal lines). If, on that screen, there is any discussion about IT Policy (even if it says "Default"), then you indeed have an IT Policy on your BB. (The screen may also have a section for "Services").
If you don't have an IT Policy, then something else is going on...in which case, stop here and report back exactly what you found on that screen.
If you do have an IT Policy, then, in my view, you have two choices.
1) Since this refurb was provided to you by ATT, they did not deliver to you a "clean" device. You could take it back to them and have them clean the IT Policy off.
2) You can remove the Policy yourself. The process is 100% destructive to the data on the BB, so you'll want to be sure you've already taken a good full backup. Then use Method 3 in this KB.
As for what device OS to install, you have more choices than you indicated. See this page:
https://www.blackberry.com/Downloads/browseSoftware.do;jsessionid=0A15EC28AEC181D3F3F9C5235D9F166A.n...
Select, from the drop-down, your model (8700). The resulting screen shows that ATT is currently supporting 4.5.0.182 (MultiLanguage) for your BB model. The MultiLanguage pack will include English, so you don't have to fall all the way back to the English only version. So, you have choices. The best advice is to use the most recent version -- bug fixes, enhancements, and all of that.
What I advise, since you want to use Outlook 2007, is to use that 4.5.0.182 package for your BB and the most recent RIM desktop package (5.0.1.28). That way, you will have full compatibility for what you are looking for.
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

App error 200 while updating my device software

Could anyone please give me some advice?
I was updating my Blackberry device software and after the update had finished was prompted to restart my system and the phone but my phone has since refused to come on. it keeps showing 'App Error 200' reset
The issue is that my blackberry is loading when the battery is removed and inserted again, but won't log in. After a while a white screen is displayed with the following message: App Error 200 and Reset just below it.
When I select the reset option, the above mentioned process just repeats itself.
My Blackberry desktop application does not even recognise up my phone once it is plugged in again.
please i would appreciate any help to correct this error and regain the use of my phone

i tried this one & it worked
http://btsc.webapps.blackberry.com/btsc/viewdocument.do?externalId=KB10144&sliceId=2&cmd=displayKC&d...
or
http://btsc.webapps.blackberry.com/btsc/viewdocument.do?noCount=true&externalId=KB03901&sliceId=2&cm...

Error while updating device software

I was trying to update device software using latest ovi suite and suddenly my device stop working.
nowitsnot able to switch on...and while i tried to installing software..i also got 12017 error..
please help me ..my cell is dead now

Sorry to know about your problem.. In absense of the knowledge about which Phone do you have, not sure how much this resource will be helpful. If nothing works ( The resets will not work on S40 phone) the ONLY place to get it working again is Nokia Care...

Fatal Error while trying to update device software

I have recently purchased my first blackberry (the storm). I have added the desktop manager to my computer and when I connect my device, it automatically checks for updates. It shows that I have have software updates to download, it gives me a summary of applications to update. Then it asks to click finish. When I do that, it goes to an Error message: Fatal error has occured while updating your devices software. Please try again. I have tried many times, and I even removed the desktop manager and reloaded it, with the same results. Any ideas?

What version of the desktop manager are you using? Do you have enough free memory? and what version are you using now, options/status
If someone helped you give them kudos. Research all info!

IPod isn't recognised by PC or iTunes due to "Driver Device Software"

I was installing the latest software update last night and half way through the update my PC tells me that it cannot find the correct Driver Device Software for the USB from the iPod. My iPod now just shows the picture of the USB and iTunes (the picture it shows when it is updating).
I have tried holding Home and the power buttons to reset the iPos but this hasn't worked, it still shows the usb and iTunes pictures, and when i connect it to the PC, the PC says that it cannot find the correct "Driver Device Software"
Do you know anyway i can solve this?
Thanks

make sure *Apple Mobile Device Service* is installed and started: _*http://support.apple.com/kb/TS1567*_ .
JGG

Unable to upgrade to device software 5.0

i currently have a curve 8900 with O2 in the UK and i have software 4.6. i would like to upgrade to the new software 5.0. can someone please help me as its not letting me upgrade and i do not know why.

I would check your carrier's software site to see if your device can support 5.0. This KB article should help you find that site. Then, if you run into issues trying to install or want detailed instructions for installing the new device software please refer to this KB.

Blackberry 10 the data isn't compatible with the version of the device software that you are currently running

Hi,
my update to 10.3.1.1565 messed the handwriting input up on my phone. so I tried to downgrade to 10.2.1, upon doing so all my files were wiped, however I thought I was being smart by doing a complete backup this morning while running 10.3.1.1565 prior to attempting the os downgrade to 10.2.1 using BlackBerry Link,
Anyway I had to restore my device back to 10.3.1.1565 and now when I attempt to do a restore using the .bbb ( backup ) which I created earlier on today i.e getting the following error message:
blackberry 10 the data isn't compatible with the version of the device software that you are currently running
the software versions on my phone now and the software version when I did my backup are exactly the same 10.3.1.1565. I'm able to restore my user files and apps ect, as it offers to do a partial restore,., but my contacts, and remember files are now gone. I NEED THESE. how do I get these back..
please help..
Thanks,
GeoYeo - Free Local classifieds - Built for Blackberry 10, if you like it please Rate It and Share it!
Solved!
Go to Solution.

Hi,
I figured it out. so I figured I would post. Apparently BlackBerry pulled the 10.3.1.1565 update. anway not sure what happened butI ended up usng Shenshi and grabbing an update from a different carrier, upon doing so I am now able to do a complete restore using my old BBB file,
GeoYeo - Free Local classifieds - Built for Blackberry 10, if you like it please Rate It and Share it!

Blackberry desktop software / Device Software

Blackberry desktop software shows wrong or old "device software" (8350i).. how do i change it to support 9900?

did you try remove old software from your compute?
best regard
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Trying to update my device software

I'm trying to update my device software.
There is new software that's available for my BB 8900
but my wireless provider has the older version v4.6.1.250
I've tried to download from the BB website but fails to do so.
Has anybody updated their curve 8900????

This is what need to do -
1. Check the available software is specifically designed for your device or not
2. If it's for your device, then check is it released for your carrier or not
3. If it's for your carrier, then download and install in your PC and use Desktop Manager to load the new device OS in your 8900
4. If it's not released for your carrier, after installation look for vendor.xml file from c:\program files\common files\research in motion\apploader
5. Connect your device and install the new OS via desktop manager.
tanzim
If your query is resolved then please click on “Accept as Solution”
Click on the LIKE on the bottom right if the post deserves credit

Desktop Manager asks for "insert BB device software updater disk"

When open DM (v 5.0) a message "insert BB device software updater disk" for a file named "ApploaderWebSL-Upgrade[1].msi". I cant find it....help needed....
Solved!
Go to Solution.

OK. Can you uninstall 5.0 first. Next download and save the DM 5.0 exe file somewhere on your computer. Instead of double-clicking the file to install it, first extract the contents of the file to a folder on your computer. You can use any zipping program (i.e.. Winzip, Winrar, 7-zip) to right click the EXE file and choose Extract To. On my computer I created a folder called "Desktop Manager" and extracted all of the contents into that. Now you can go into the folder that contains the extracted contents and run the "BlackBerrySetup.exe" file to install the software.
If you just double click on the EXE file then the software extracts all required files to a temporary folder on your computer. After the installation is complete then the temporary files get deleted. So the main benefit to doing it above is that all of the installation files will always be located in a folder on your computer. So if you ever have to reinstall, repair, or find an MSI file that the program needs you don't have to download the software again.
Let me know if that works out.
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Rington problems after upgrading device software

I just upgraded my 8230 with device software 4.6.1.284. When it came back on it did not show ringtones that I had downloaded in the list. They were still there but did not show up in the list. They had bee saved on a memory card. Now when I download a new one I have to do a battery pull to get it to show up in the list. Any ideas?

read your memory card using the following link.
use Windows Explorer, and display hidden & system files.
on the memory card, delete all the files named BBThumbs.dat . There should be one in every non-empty folder. then open the media application and let the indexation work.
http://supportforums.blackberry.com/rim/board/message?board.id=BlackBerryDesktopSoftware&thread.id=3...
HOWTO : use your blackberry as a USB device
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BB Bold Device Software v5.0.0.822

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