BB Curve 9320 messages deleted

For the past few days  email messages disappear from my inbox. They are on my computer but no longer on my BB inbox. Any idea?

Hi embastide
If you already set it keep it for 90 days and also only a few of your messages are deleted , then try this :
On your Homescreen of the BlackBerry , click Messages > Menu key > Options > Email Reconciliation
From the Message Services drop down, select the affected email account
Unmark or Uncheck next to Wireless Reconcile
Click Menu key > Save > Ok
Keep this setting and see if your message get deleted
Click " Like " if you want to Thank someone.
If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.

Similar Messages

  • Can Anyone Help Me With My Curve 9320 problem?

    I need help with my phone, I got the Curve 9320, its registered with the wireless network, I can call and sent txt but I can't load up BBM, nor can I set my email account to the phone, which is a hotmail account which I could really use my phone being connected to, can someone suggest anything to help me get my phone fully working?

    Hello lan 
    Thanks for this information ! 
    So to resolve your issue can you try those steps ! 
    First on your Homescreen Go to Options > Device > BlackBerry ID > please check if you're already login with your BlackBerry ID .Then within that screen Press the menu key > Check for Updates ( If it prompts for update install it ) . Once it done perform a battery pull restart by removing the battery while your device is Powered On wait for a min. then re-insert it back. your device may take a long reboot.
    Then try those steps in the same sequence :
    1- Register your Handheld .
    KB00510 : How to register a BlackBerry smartphone with the wireless network
    Wait till a Registration messages comes in your message box.
    2- Resend your Service Book
    KB02830 : Send the service books for the BlackBerry Internet Service
    ( Wait till a Registration Message comes in your message box for each email that you have configured on your device )
    3-  Then perform a battery pull restart like this while the device is powered On remove your battery wait for a min. then reinsert it back
    After perform those steps , For Email Setup   :
                         Go to Setup > Email Account > try it again , it error persists then from your BlackBerry browser browse to www.blackberry.com/integrate  and add / edit your email account .
    For BBM :
                          Open BBM and see if completes the setup Or you have to reinstall it again , but before that you have to delete any existing version of BBM from Options > Device > Application Management > locate and delete BlackBerry Messenger from that list . When its done perform another battery pull reboot 
    Finally from your BlackBerry browser browse to  www.blackberry.com/bbm and download the most recent version available for your device . Reboot your device and see if it completes the BBM setup.
    Please try those steps and let us know of your progress.
    Click " Like " if you want to Thank someone.
    If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.

  • Outlook 2003 Contacts Sync with Curve 9320

    Blackberry Curve 9320 | Blackberry Desktop Software (7.1 Bundle 1319) | Windows XP SP3 | Office 2003 SP3
    Email stored in local pst file (no Exchange server)
    I'm  trying to sync a specific Contacts folder from Outlook to the 9320. I do the following in the software:
    - Organizer
    - Tick Contacts
    - Configure…
    - Sync direction: One way to your device only
    - Contacts account: Microsoft Outlook
    - Configure… | Outlook Profile: MS Exchange Settings (Only option)
    - Advanced…
    At this point I get a message box twice:
    "WMS Idle: Rim.Desktop.exe - Unable To Locate Component
    This application has failed to start because BJABLR32.dll was not found. Re-installing the application may fix this problem."
    Advance Contact Settings still opens so I:
    - Folders tab
    - Select different contacts to sync
    - Add required mailbox
    - Change Default Folder
    - Close and Sync Organiser
    Then I get:
    "Synchronization Error
    A program error occurred at line 1548 in .\OIAccess.cpp. Please report this error by sending a log to technical support."
    It appears to try and transfer 3 items (there are 100+) but no contacts are transferred.
    I have reinstalled Blackberry software but the error remains.
    The missing file is part of Office 2003 SP3 but despite a reinstall of the Service Pack the file was not installed in ..\Windows\System32 where it belongs.
    What should be my next step?

    Are there any alternatives to importing contacts from Outlook?

  • CURVE CURVE 9320 DESKTOP MANAGER PROBLEM

    I have Curve 9320. I installed Desktop manager to my pc. I also deleted the vendor.html file. Yet d desktop manager could not recognize my BB. Pls I need help

    Did you try uninstalling and reinstalling the desktop manager on your pc?
    Khalilullah

  • Not Able to Use Gtalk in Curve 9320 Via my Sim data but internet is working as i checked via browser

    Hello,
               Not Able to Use Gtalk in Curve 9320 Via my Sim data but internet is working as i checked via browser & i also use youtube but not able to login any messaging option & not able to creat Email account Please Help!
    Thanku
    Shivam

    Hey shivamr25,
    Thanks for the reply.
    After checking your PIN number, it shows you do not have a BlackBerry® data plan with your network service provider.  This is required to use Google® Talk.  Contact your network service provider to add a plan.
    Let me know if you have any more questions.
    Cheers.
    -ViciousFerret
    Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp
    Be sure to click Like! for those who have helped you.
    Click  Accept as Solution for posts that have solved your issue(s)!

  • Curve 9320 issue (hang problem)

    Hello, i have purchased curve 9320 3G 1 month back but i couldn't use this more than 1 day, i use to freeze frequently, after inserting sim, it was running fine for 10-12 Hrs, after than when i received incoming call, it showed me the number and contact on screen but i could not received that, all the key got freeze that time and i had to hard boot that device by fetching the battery out, i also went to BB service center 2 times but they said its a normal antivirus problem, i m surprised how could a virus may get in to device as neither connected it to internet, BBM services nor to any PC through data cable.

    Hello csamit2004
    Welcome to BlackBerry Support Forums
    Whenever you feel any problem always the first and best practice is to perform a Battery Pull Restart by removing the Battery while your Smartphone is Powered On , then wait for atleast a min. and reinsert it back .your device may take a long reboot . Rebooting in this manner fixes most issues within our BlackBerry Device , you won't loose any data while doing so .
    Also be sure that you're closing all application correctly , If we press and hold the Menu for a few seconds, it will pop up a screen which will show all running programs in the background ,generally five will always there ( Home, BBM, Message,Phone , Browser ) you can always look if any other apps. are running in the background. Always try to Close Applications Correctly - Avoid using the End key to close applications as this simply minimizes the application and leaves it running in the background. Instead, press the Menu key, select the Close or Exit option to exit the application.Don't leave your Browser open on any active webpage when not in use.
    If programs run in the background it may lead to device freezing and also quick battery drainage.Please have a look at this Article I am sure it will help you a lot in overcoming your problems :
     KB14320 How to maximize battery life and free memory on the BlackBerry smartphone.
    Click " Like " if you want to Thank someone.
    If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.

  • Overheating BB Curve 9320

    I'm not sure if it's normal but my curve 9320, heats up easily especially when browsing the web. I have this app the measures the temp of battery and now it reads 40. Service center just replaced my battery but it seemed not to work.

    Hi Nail22
                       Yes Some time our BlackBerry devices may feel warm say a long browsing session , playing games ,countinous download or while charging.Please press and hold the Menu for a few seconds, it will pop up a screen which will show all running programs in the background ,generally five will always there ( Home, BBM, Message,Phone , Browser ) look if any other apps. are running.Please read and follow this Knowledge Base I am sure it will help you.
      KB14320 :  How to maximize battery life and free memory on the BlackBerry smartphone
     KB31531 : BlackBerry 7 smartphone may feel warm during use
    Prince
    Click " Like " if you want to Thank someone.
    If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.
    Click " Like " if you want to Thank someone.
    If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.

  • Problem in curve 9320 after software update

    Hi, i had updated my curve 9320 with new software as recommended by blackberry desktop software. After the update i am facing many issues after software update:
    1. whenever I am trying to make a call or opening any message my phone power suddenly goes OFF and not starting till I pullback the battery and re-inserted.
    2. Some time automatically its battery got heated up and there is discharge of battery, but when i pull back and re-inserted battery it becomes normal.
    3. Email setup is not working, I am not able to add any email account. whenever I am clicking on email setup there is no reaction.
    please suggest what to do. I tried to go back to download old software but I am not able to get it anywhere online.
    regards
    iftekhar

    Hey iftekhar,
    Welcome to the BlackBerry® Support Community Forums.
    I would suggest backing up doing a clean reload of the BlackBerry® device software as shown here: http://btsc.webapps.blackberry.com/btsc/KB11320. Please test before restoring any data to the device.
    If this resolves the issue do a selective restore of essential data (Address Book, Calendar, Task, Memos, BBM contacts etc.)
    How to use BlackBerry® Desktop Software to restore data to a BlackBerry® smartphone from a backup file
    http://btsc.webapps.blackberry.com/btsc/KB10339.
    If the issue still persists after the reload, further investigation might be required. To help further diagnose the cause, contact your wireless service provider or BlackBerry® Technical Support Services for further review and support.
    Thank you.
    -HB
    Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp
    Be sure to click Kudos! for those who have helped you.Click Solution? for posts that have solved your issue(s)!

  • Curve 9320 Gmail Contact Sync

    Can anyone help? My curve 9320 will sync contacts from gmail but not to gmail. I've tried removing the account and re-inputting but with no difference. Really frustrating. Any ideas?

    FYI
    Well I deleted the gmail id and configured again and it works absolutely fine now!!!

  • Curve 9320 intermittent strange cursor behaviour

    I bought my wife a Blackberry Curve 9320 for Christmas on the Three UK network.  All went well for about 5 days, when coming out of standby using the button on the top, the cursor could only be made to moe within the app icon area, not first her up to message notification or network areas.  Also, pressing the trackpad button or any keyboard button had no effect.  I had for restore to pulling the battery out.  i put the battery back in after a few minutes and hen it restarted everythinng was back to nomal.  Approximately five days laer the same thing happened, with te same 'cure'.
    is this a known problem (OS info in sig) or is there some action I should take to resolve it?  I'm sure my wife's patience will run out soon if I don't find fix permanent fix.
    Thanks for any help.
    Colin Begg
    Blackberry Curve 9320 on Three UK
    OS 7.1 Bundle 2039 (v7.1.0.714, Platform 9.49.0.76)

    It sounds like what I have seen multiple times on a device with moisture damage.
    Even sitting on a bathroom counter during a hot steamy shower or bath can cause keyboard and trackball problems UNTIL properly dried out. It really is more common than you think.
    1. Remove the battery immediately!! Do not attempt to turn on your BlackBerry.
    2. Let the device dry in a warm, dry place for 3 to 5 days* (see below)
    3. DO NOT "check it each day" by placing the battery in. Leave it be to dry completely. This takes time. Replacing the battery to check it can only damage it more (moisture + electrical current = disaster).
    4. If the device is warm after the drying period, allow it to cool to room temperature before placing the battery back in.
    Suggestions on drying your BlackBerry in a warm place (open, with the battery out):
    *Place the BB in a container of dry UNcooked rice, and then you might also place it in any of the locations mentioned below.
    *On top of any dry heat emitting electronic component: TV cabinet or CRT, LCD, cable TV/Satellite converter box or plasma monitor
    *On the dashboard of your car on a sunny day
    1. If any post helps you please click the below the post(s) that helped you.
    2. Please resolve your thread by marking the post "Solution?" which solved it for you!
    3. Install free BlackBerry Protect today for backups of contacts and data.
    4. Guide to Unlocking your BlackBerry & Unlock Codes
    Join our BBM Channels (Beta)
    BlackBerry Support Forums Channel
    PIN: C0001B7B4   Display/Scan Bar Code
    Knowledge Base Updates
    PIN: C0005A9AA   Display/Scan Bar Code

  • Camera on blackberry curve 9320 not working

    Hi. I am in real need of help now. This problem started 1-2 months back, but I only noticed it about 1 month back. The camera on my blackberry curve 9320 isn’t working. At first, when I opened the camera, it said that I needed to close other applications to use the camera, and I did do it, but the camera still didn’t work. Now, when I open the camera through the icon or the convenience button on the right of the device, this screen comes up. It doesn’t let me take pictures for anything, but does let me open the options. It does the same for the video camera. Please can someone help me.  I need to sell this phone to get a Blackberry Z10 but I cant sell it with a camera that doesn’t work. Please, anyone reply with a solution ASAP. Thank.  />
    he screen" wi

    The simplest way is to, on a PC (you cannot do this on MAC):
    1) Make sure you have a current and complete backup of your BB...you can find complete instructions via the link in my auto-sig below.
    2) Uninstall, from your PC, any BB OS packages
    3) Make sure you have the BB Desktop Software already installed
    http://us.blackberry.com/software/desktop.html
    4) Download and install, to your PC, the BB OS package you desire:
    http://us.blackberry.com/support/downloads/downloa​d_sites.jsp
    It is sorted first by carrier -- so if all you want are the OS levels your carrier supports, your search will be quick. However, some carriers are much slower than others to release updates. To truly seek out the most up-to-date OS package for your BB, you must dig through and find all carriers that support your specific model BB, and then compare the OS levels that they support.
    5) Delete, on your PC, all copies of VENDOR.XML...there will be at least one, and perhaps 2, and they will be located in or similarly to (it changes based on your Windows version) these folders:
    C:\Program Files (x86)\Common Files\Research In Motion\AppLoader
    C:\Users\(your Windows UserName)\AppData\Roaming\Research In Motion\BlackBerry\Loader XML
    6a) For changing your installed BB OS level (upgrade or downgrade), you can launch the Desktop Software and connect your BB...the software should offer you the OS package you installed to your PC.
    6b) Or, for reloading your currently installed BB OS level as well as for changing it, bypass the Desktop Software and use LOADER.EXE directly, by proceeding to step 2 in this process:
    http://supportforums.blackberry.com/t5/BlackBerry-​Device-Software/How-To-Reload-Your-Operating-Syste​...
    Note that while written for "reload" and the Storm, it can be used to upgrade, downgrade, or reload any BB device model -- it all depends on the OS package you download and install to your PC.
    If, during the processes of 6a or 6b, your BB presents a "507" error, simply unplug the USB cord from the BB and re-insert it...don't do anything else...this should allow the install to continue.
    You may also want to investigate the use of BBSAK (bbsak.org) to perform the wipe it is capable of.
    You may also want to try the "Bare Bones OS Reload Procedure" to attempt to narrow down the precise causal item:
    Load your OS "bare bones"...if anything is optional, do not install it.
    If the behavior presents immediately, then try a different OS with step 1
    If the behavior does not immediately present, then run for as long as it takes for you to be sure that the behavior will not present.
    Add one thing -- no matter how tempting, just one.
    If the behavior does not present immediately, then again run for long enough to be sure it will not have the same problem
    Repeat steps 4 and 5 until all things are loaded or the behavior presents
    When the behavior presents, you know the culprit...the last thing you loaded.
    If the behavior does not re-present, then you know that either step 1 or 2 cured it.
    If the behavior presents no matter what, then you likely have a hardware level issue for which no amount of OS or software can cure.
    You may also need the use of these tricks:
    KB10144 How to force the detection of the BlackBerry smartphone using Application Loader
    KB27956 How to recover a BlackBerry smartphone from any state
    http://crackberry.com/blackberry-101-lecture-12-ho​w-reload-operating-system-nuked-blackberry
    If you are on MAC, you are limited to only your carriers sanctioned OS packages...but can still use any levels that they currently sanction. See this procedure:
    KB19915How to perform a clean reload of BlackBerry smartphone application software using BlackBerry Desktop Software
    Good luck and let us know!
    Occam's Razor nearly always applies when troubleshooting technology issues!
    If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
    Join our BBM Channels
    BSCF General Channel
    PIN: C0001B7B4   Display/Scan Bar Code
    Knowledge Base Updates
    PIN: C0005A9AA   Display/Scan Bar Code

  • Blackberry curve 9320

    I put a message on earlier which seems to have disappeared completely. I was asking my my phone when I tried to send a testd will not move down from the number line to the message line and seems to be jammed completely. Will yoiu please advise. Thank you

    Hello,
    Here is your other thread:
    http://supportforums.blackberry.com/t5/BlackBerry-Curve/Blackberry-curve-9320/m-p/2046673#nobanner
    Please work there rather than create a duplicate.
    Good luck!
    Occam's Razor nearly always applies when troubleshooting technology issues!
    If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
    Join our BBM Channels
    BSCF General Channel
    PIN: C0001B7B4   Display/Scan Bar Code
    Knowledge Base Updates
    PIN: C0005A9AA   Display/Scan Bar Code

  • Is curve 9320 upgradable to OS10?

    Hi all,
    Am I able to upgrade my bb curve 9320 to os 10 as, I want to use normal internet recharge in place of BIS.
    Please let me know if that is possible.
    If yes, how can I do that?
    Regards

    No, the 9320 or any other blackberry device other than the Z10, Z3, Q10, or Q5 would be upgradable to bb OS 10. The hardware does not support the new operating system.
    1. If a post has helped you, show your appreciation by clicking Like at the bottom of the message box.
    2. If a post has solved your question, please click ''accept as solution'' to verify your question has been solved.

  • Frequent reboot in BlackBerry Curve 9320

    I've purchased a BB Curve 9320 a month ago and have been using it regularly for texting,calls and browsing primarily. Of late I have been experiencing frequent reboots of the phone all of a sudden several times a day.I had installed a few apps but thinking that this reboot issue may be due to the apps, I've deleted all the applications. Please help me out, this is my first BlackBerry phone and I hope that I've not made the wrong choice.

    Frequent rebooting problem with Blackberry: Hello my fellow sufferers, here I am going to give you guys a solution for this problem which might work. I have been annoyed by frequent rebooting problem with my Blackberry since last 3 months. Earlier I went to service center and they kept my phone for 2 days, gave it back to me after software updation. But the problem of frequent rebooting didn't solve. I again went to local service center and this time they’d sent my phone to blackberry service center Bangalore. It came after 20 days. It seems that my earlier phone had been replaced by new phone (since my older phone was having lots of scratches all over its body and screen too). Now I was happier to have new phone. But as soon as I started using it (after restoring the backup from desktop software) the rebooting problem started again. So now I went for my own diagnosis to find out the remedial of this problem (by d way I am an engineer  ). I tried each and every combination to find out the root cause. -----------I used my phone in following individual states to know in which condition the problem occurs. 1. Keeping memory card out 2. deleting all third party application 3. keeping my phone in charging condition 4. Switching off the data service, etc. 5. Log out of all social networking apps. What I observed that rebooting problem didn’t occur during phone in charging condition, Facebook log out condition and data service off condition. I have also referred all the forums here regarding this problem. Some of them had suggested few things like keeping paper beneath battery, and data service in 2G mode, etc. I have tried several combinations and finally my rebooting problem seems to be solved. However it is not completely wiped out but frequency is certainly reduced from 50 times a day to 1 or 2 times per 3 days. So here is the combination I’ve tried. 1. Delete the Facebook application preinstalled in your phone 2. Delete all event logs. Press Alt + LGLG. Clear the log, uncheck all values in option and save it 3. Keep a paper beneath battery to hold it strongly. 4. Reinstall the Facebook from blackberry world. Please try out these things and let me know whether your problem is solved or not. But certainly it is the failure of Blackberry that even after huge complains they are to come out with the solution of frequent rebooting. I would never recommend any one to buy blackberry. Useless phone, and useless service.

  • Help on BB curve 9320 - email problem

    PROBLEM: Whenever I send a mail from the handset, it shows as "SENT" but the receipient does not receive the same...
    FOLLOWING IS THE HISTORY of changes in the handset
    1. My BB curve 9320 was linked with Enterprise Activation Account in the beginning...
    2. Right now, i need not have to use Enterprise Activation ACcount.  Following was the process carried out for this:
                  a - From my voice plan and data plan service provider I changed the account to remove "Enterprise ACtivation Account"
                  b - I went  for a new data plan that is compatible with Blackberry handsets...
                  c - From the handset, options -> security -> security wipe, I selected all and did a "wipe".....All the information got deleted...
    3.  Now when I select, setup -> email account -> the handset displays -> "BLACKBERRY HANDSET SIGN IN"....I forgot the password of the same.... "Why should this dispaly happen when I want to use the handset only to check emails of my personal accounts?"
    My requirement is:
    1. I wish to add two personal account of mine....

    Can you clarify a bit? Is it asking for a device password or is it asking for a BlackBerry ID password? These are two different things.
    If it's just asking for a device password then it likely still has the IT policy from the BES you were connected to. You can remove that IT policy by following the instructions below:
    http://www.blackberry.com/btsc/KB18998
    1. Please thank those who help you by clicking the "Like" button at the bottom of the post that helped you.
    2. If your issue has been solved, please resolve it by marking the post "Solution?" which solved it for you!

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