BB Desktop software crashes unexpectedly during sync

Hi - I have IE 8 on my pc and BB software version 5.0 Bundle 1206 installed. When performing sync backup to PC happens as normal but software stops working unexpectedly during sync and closes. Can anyone suggest a fix.

I have the same problem!!

Similar Messages

Desktop software crashing on Calendar sync

I am starting to get frustrated with the desktop software (4.7) crashing while syncing calendar entries. I use Outlook 2007, Vista Business 64 and I have an 8310. I have twice recently experienced this, once with an invitation that apparently had too many people invited, and once apparently with an invitation with an attachment. Is there something I am missing that can make the desktop software more robust when syncing calendar entries?
I have been able to resolve these issues only after going through the instructions to increase data logging and then digging through the end of the log files. This is too painful to do on a regular basis.

I too have had similar issues with a few users here. It is never an easy find.
DM 5.0 is coming soon. Maybe it will take care of your issues and mine.
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Palm Desktop Software Crashing during Export

Everytime I try to export my address data to a vCard file, the Palm Desktop software crashes and closes without exporting any data. Any ideas why this is occurring? I have tried reinstalling the latest Palm Desktop software without any effect. I am using a Mac (OS X 10.4.x).
Post relates to: Treo 650 (Verizon)

I am also crashing when exporting the vcard files, not when exporting tab files (tab text useless anyhow); palmdesktop did not crash with my wife's Vcard file however, so I suspect some files are not compatible with the format for export, maybe for example with files without first names? If I find solution, will post (more than a thousand readers are looking at this problem: IPhone buyers like me?)
Post relates to: Tungsten E

SOLVED: BB Desktop software crashes when device is connected

I had been having a problem where my desktop software crashed whenever I plugged in my Bold 9700 and I figured out a solution so I thought I would share it. FYI I'm using Blackberry Desktop Software v6.0.0.43 on Windows XP SP3.
I found there is a logfile at C:\Documents and Settings\<USERNAME>\Application Data\Rim.Desktop.Exception.log and the last entry was:
Date|Log Level|Thread ID|Module ID|Log ID|Message [2010-11-16 09:38:44.087]
09:39:37.215|FATAL|25|Exception|0|Fatal Error
System.UnauthorizedAccessException: Access to the path 'E:\BlackBerry\system\Media Sync\bbMusicSync.settings.$$' is denied.
   at System.IO.__Error.WinIOError(Int32 errorCode, String maybeFullPath)
   at System.IO.FileStream.Init(String path, FileMode mode, FileAccess access, Int32 rights, Boolean useRights, FileShare share, Int32 bufferSize, FileOptions options, SECURITY_ATTRIBUTES secAttrs, String msgPath, Boolean bFromProxy)
   at System.IO.FileStream..ctor(String path, FileMode mode, FileAccess access, FileShare share, Int32 bufferSize, FileOptions options)
   at System.IO.StreamWriter.CreateFile(String path, Boolean append)
   at System.IO.StreamWriter..ctor(String path, Boolean append, Encoding encoding, Int32 bufferSize)
   at System.IO.StreamWriter..ctor(String path, Boolean append)
   at System.IO.FileInfo.CreateText()
   at Rim.Common.Utilities.FileSystem.FilePath.CreateText()
   at Rim.Media.Device.DriveSettings.SaveSettings()
   at Rim.Media.Device.BlackBerryInfo.SaveSettingsIfChanged()
   at Rim.Media.Sync.BBMusicSyncAPI.TryLoadDeviceSettings(IBlackBerryInfo device, Boolean& isSettingsFileUpgraded)
   at Rim.Media.Sync.BBMusicSyncAPI.OnDeviceConnected(Object sender, EventArgs e)
   at Rim.Common.Utilities.Events.Eventer.Raise(Object sender, EventHandler handler, EventArgs e)
   at Rim.Common.Utilities.Events.Eventer.Raise(Object sender, EventHandler handler)
   at Rim.Media.Device.DeviceService.SetCurrentDevice(BlackBerryInfo bbinfo)
   at Rim.Media.Device.DeviceService.OnDeviceAcquired(IDevice device, Object token, DeviceAcquireResult result)
   at Rim.Desktop.Services.DeviceManager.Device.HandleDeviceRequest(DeviceRequest request)
   at Rim.Desktop.Services.DeviceManager.Device.HandleDeviceRequestThread()
   at System.Threading.ThreadHelper.ThreadStart_Context(Object state)
   at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state)
   at System.Threading.ThreadHelper.ThreadStart()
Date|Log Level|Thread ID|Module ID|Log ID|Message [2010-11-16 09:51:20.979]
I had tried uninstalling and reinstalling the desktop software to no avail. Finally I tried deleting the E:\BlackBerry\system\Media Sync\bbMusicSync.settings file from my Blackberry and still it did not work. The solution was that I had to delete the \Media Sync\ folder itself. I reinstalled BB desktop and plugged in my Blackberry and it all ran fine. You will have to set up all your sync settings and whatnot again. I hope this helps someone out.

Thks for your quick reply. I cannot open any devices or apps in "my comptr" while playbook is plugged in. The screen greys and Windows stops responding. I can open "devices & printers" right click on BB cd drive then click on find new drivers. Windows says I already have most current drivers installed. I have an older laptop running Win XP. with no problems connecting to PB.   My issue seems simular to those addressed in a later post by prochejr. This appears to be a Win 7 prob. Log in "trouble shooting" tells me application (BB desktop software) has incompatability issues with computer OS.

Desktop Software Crashes While Syncing... after initial reboot

This not my phone, I only have to make it work here in the office.
Device: Tour 9630
Carrier: Sprint
OS: Windows 7 Enterprise, 32-bit
Email: Outlook 2010, 32-bit
I can install the desktop software and get the phone to sync with Outlook Calendar and Address book just fine.
I can then sync and sync and sync all day... until I reboot the PC.
Then when I sync the desktop software will begin crashing at some point during the sync. Sometimes during the address book sync, sometimes during the calendar sync, and sometimes immeadiately.
Now if I close and restart the desktop manager and try again, it might work, it might not.
I'm not sure why it would sync fine right after setup but after reboot I have problems.
Any ideas?
Thanks.

Hey theknight571,
Welcome to the forums.
Try doing a clean uninstall of the BlackBerry Desktop Software. Then reinstall it in an admin account on the PC. http://bbry.lv/rbGsYK Once this is completed configure and try to sync again to see if you have the same issue.
-SR
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Desktop software crashes during synch

Problem with synching using Desktop Software. Crashes when "Reading from Microsoft Outlook... at record 72 of 174." Always crashes at record 72.
No problem with first step of reading 174 device addresses.
Have Bold 9000.
Solved!
Go to Solution.

Hi again,
I dug a little deeper in the public KB's in the hopes of finding one that would assist in finding the record. Unfortunately I didn't find anything quite that specific, but I found these:
KB11366 Records skipped during synchronization using BlackBerry Desktop Manager
KB05313 Clear the address book database on the BlackBerry smartphone
Hopefully one of them will work for you. Be very careful with anything about wiping out data...it does as it says, so make sure you are protected with backups (both of desktop data as well as BB data).
Good luck!
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Palm Desktop Software Crashed

I recently got a new laptop running Windows 7 and installed the 6.6.2 Palm desktop software so the palm could sync using bluetooth. It worked fine for a month and then it crashed in the middle of a hotsync and the program will not open. I did a clean uninstall, including the registry and reinstalled Desktop and it will not open. During the install, it asked me to do a hotsync and it appeared to work. I tried running as administrator and running in compatibility mode, still no good. Someone on this forum suggested that it was a windows update and that we should reset computer back to initial settings and turning off windows update. I am not going to do that. My wife is attached to her Palm and I need to figure this out. Any help would be appreciated.

Did you set the HotSync conduit to use "USB" in Palm Desktop?
When you plug in the Palm E2, does your computer recognize it and make a noise?
Make sure you are not plugging it into a "hub", but directly into the PC.
Aceeca only offers a patch - I'm not sure why you uninstalled Palm Desktop!
Be sure when you open the Device Manager on your computer that the Palm E2 is still active, and not "gone to sleep".
When all else fails, a Clean Uninstall and Reinstall can usually fix most issues (as long as your USB ports are working correctly on the PC).
WyreNut
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Desktop Software crashes when clicking on "Configure Settings"

Hi,
I am a Blackberry newbie having bought my first one yesterday: a Bold 9780.
I installed the Desktop Software that came with the CD on my notebook running Windows 7 Professional. When Desktop Software started up after installation, I immediately got an error message that said "Rim.Desktop.Autoupdate has stopped working" and it then tries to search for a solution which didn't work.
However, Desktop Software managed to open up nicely despite that problem. In the main window, I went through the setup procedure as prompted. But when I got to "Organizer" and click on "Configure Settings...", it will attempt to do so but will crash with a message saying "Black Berry Desktop Software has stopped working". I have tried it several times and had the same response.
I have spent close to 8 hours through the night reading through all the message and forums here and on other websites and have tried countless ideas: clean uninstall and reinstall, register DLL files, etc. but nothing works. I have even tried installing the previous version 5.0.1 which also has some issues with being unable to open device database or something like that.
Getting this desktop software working is very important as I need to import all my work contacts from Outlook 2007 to my new 9780.
I am really at my wits end and would appreciate any help.
Thanks so much.

Hi, thanks for the reply. I tried the steps mentioned at the sites you linked but none of them helped at all. Upon further searching, I found a KB article mentioning that the crashing issue has been escalated with no solution as yet. It recommended that DM 5.0.1 be used instead.
So I did a clean uninstall of Desktop Software 6, downloaded DM 5.0.1 and went through the setup as documented. Did a sync and encountered a new problem. I check through and found some articles that recommended I try to narrow down the problem. I managed to sync my "task" and "notes" list on Outlook 7 with the BB Bold 9780 with no issues. But when I tried to sync the "Calendar" and "Address Book", it failed. Opening the log file, I discovered this error:
On 12/05/2010 21:59
One-way sync from Microsoft Outlook Contacts to Device Address Book
First System: Device
Second System: Microsoft Outlook
Second System File Name: Address Book
Conflict Resolution: Notify
Device Data Source: "Default"
--> Failed to open device database!
Total Inputs From First System: 0
Field mapping used for translation:
   Device Microsoft Outlook
   First Name ---------------------- First Name
   Middle Name --------------------- Middle Name
   Last Name ----------------------- Last Name
   Title --------------------------- Job Title
   Company Name -------------------- Company Name
   Work Phone ---------------------- Business Telephone Number
   Work Phone 2 -------------------- Business Telephone Number 2
   Home Phone ---------------------- Home Telephone Number
   Home Phone 2 -------------------- Home Telephone Number 2
   Other Phone --------------------- Other Telephone Number
   Work Fax ------------------------ Business Fax Number
   Mobile Phone -------------------- Mobile Telephone Number
   PIN ----------------------------- User Defined String 1
   Pager --------------------------- Pager Number
   Internet Address1 --------------- Email1 Address
   Internet Address2 --------------- Email2 Address
   Internet Address3 --------------- Email3 Address
   Address1 ------------------------ Business Address Street 1
   Address2 ------------------------ Business Address Street 2
   City ---------------------------- Business Address City
   State/Prov ---------------------- Business Address State
   Zip/Postal Code ----------------- Business Address Postal Code
   Country ------------------------- Business Address Country
   Home Address1 ------------------- Home Address Street 1
   Home Address2 ------------------- Home Address Street 2
   Home City ----------------------- Home Address City
   Home State/Prov ----------------- Home Address State
   Home Zip/Postal Code ------------ Home Address Postal Code
   Home Country -------------------- Home Address Country
   Notes --------------------------- Body
   Interactive Handheld ------------ User Defined String 2
   1-way Pager --------------------- User Defined String 3
   Salutation ---------------------- Title
   Web Address --------------------- Web Page
   Direct Connect ------------------ Radio Telephone Number
   Categories ---------------------- Categories
   Picture ------------------------- Contact Photo
   Birthday ------------------------ Birthday
   Anniversary --------------------- Anniversary
   Nickname ------------------------ Nick Name
   Home Fax ------------------------ Home Fax Number
Internal Error #4238.
Translation Canceled!
Again I googled it and came up with nothing that worked. Stuff I tried:
1) Cleared the database using the "Advanced" function in "Backup and Restore" but that didn't help either.
2) Deleted the "IntelliSync" folder and re-configured the sync and tried it again. Nada.
3) Created a new empty profile on Outlook 2007 with no calendar or address book entries just in case there are some corrupted entries there, reconfigured DM 5.0.1 to sync from that and overwrite all data on my Bold 9780 and that didn't work either.
4) To be sure, I even tried to sync from Yahoo. And those DM did successfully log in, the same error as above pop up.
I would hazard a guess that DM 5.0.1 is not able to open the Bold 9870's database. Not sure why.
I think I should mention at this point that I am using Windows 7 Pro Edition and Outlook 2007. I am not using any enterprise nor any wireless sync. All I am trying to do is to get my address book and calendar entries onto that DARN Bold 9780 with the supplied cable.
I am thinking that maybe DM 5.0.1 may not be able to access the database on my Bold because it's running OS6.
Any ideas?

BB Desktop Manager crashes trying to sync BB 8900 T-Mobile

I work with the tech support for my company's IT department. We are tasked with providing support for any technical issue our users encounter. I am working with one user who is having issues with his BB Desktop Manager crashing out with a generic error whenever he tries to do a sync. Here are some of his details...
He was using BB Desktop Manager 4.3 I think and had a previous model blackberry device. Our organization uses Lotus Notes. He was previously syncing the email with Lotus and the Contacts and Calendar with Outlook. He upgraded phones to the BB 8900 (he is on T-Mobile) and upgraded his BB Desktop Manager to v4.6. When he first ran the setup, he did not tell it to sync the Lotus organizer data. He performed one sync, but nothing came over at all. He then went in and checked the LOTUS ORGANIZER data, but every time he tries to Sync, the BB Desktop Manager sits there for about 45 seconds, then it just closes with a generic error referencing the BlackberryDesktopManager.exe.
When that happens, we can open the Desktop Manager, but the PIN connection shows NONE until he actually unplugs and re-plugs in the phone.
If we try to go into the SYNCHRONIZE section and then hit the button that would normally show the sync settings, we get the same exact type of crash (but it happens almost immediately instead of waiting 45 seconds).
Here is what we have tried to do to fix it. We have completely removed and re-installed the BB Desktop Manager (but we have tried v4.5 and v4.7.) Each time we are uninstalling the software, I made sure to REMOVE USER FILES and then I am also going into the PROGRAM FILES folder and deleting the RESEARCH IN MOTION folder so it shouldn't be keeping any of the files from that folder. We also tried wiping the phone (three times) - twice by putting the PIN in wrong 10 times, and then once by calling T-Mobile and having them walk him through doing it on the phone itself.
We still have the same exact crash at the same exact places on all versions of this software for this model phone. If he had another computer to try it on (that also has Lotus) I would have him try to setup the phone on another PC. Since the phone has been wiped many times, I am thinking its something on the PC thats causing the crash, but I am not sure where to go or what to check next.
We have worked with this guy for a total of over 12 or 13 hours, and we have no idea what to try next. This is baffling many of our technicians trying to figure this out for him.
Does anyone have any clue why it may be doing this, or have any ideas what I can check next? Are there any logs I can collect or upload that may help identify whats going on?
Any help or suggestions would be GREATLY appreciated!
Thanks!

I work with the tech support for my company's IT department. We are tasked with providing support for any technical issue our users encounter. I am working with one user who is having issues with his BB Desktop Manager crashing out with a generic error whenever he tries to do a sync. Here are some of his details...
He was using BB Desktop Manager 4.3 I think and had a previous model blackberry device. Our organization uses Lotus Notes. He was previously syncing the email with Lotus and the Contacts and Calendar with Outlook. He upgraded phones to the BB 8900 (he is on T-Mobile) and upgraded his BB Desktop Manager to v4.6. When he first ran the setup, he did not tell it to sync the Lotus organizer data. He performed one sync, but nothing came over at all. He then went in and checked the LOTUS ORGANIZER data, but every time he tries to Sync, the BB Desktop Manager sits there for about 45 seconds, then it just closes with a generic error referencing the BlackberryDesktopManager.exe.
When that happens, we can open the Desktop Manager, but the PIN connection shows NONE until he actually unplugs and re-plugs in the phone.
If we try to go into the SYNCHRONIZE section and then hit the button that would normally show the sync settings, we get the same exact type of crash (but it happens almost immediately instead of waiting 45 seconds).
Here is what we have tried to do to fix it. We have completely removed and re-installed the BB Desktop Manager (but we have tried v4.5 and v4.7.) Each time we are uninstalling the software, I made sure to REMOVE USER FILES and then I am also going into the PROGRAM FILES folder and deleting the RESEARCH IN MOTION folder so it shouldn't be keeping any of the files from that folder. We also tried wiping the phone (three times) - twice by putting the PIN in wrong 10 times, and then once by calling T-Mobile and having them walk him through doing it on the phone itself.
We still have the same exact crash at the same exact places on all versions of this software for this model phone. If he had another computer to try it on (that also has Lotus) I would have him try to setup the phone on another PC. Since the phone has been wiped many times, I am thinking its something on the PC thats causing the crash, but I am not sure where to go or what to check next.
We have worked with this guy for a total of over 12 or 13 hours, and we have no idea what to try next. This is baffling many of our technicians trying to figure this out for him.
Does anyone have any clue why it may be doing this, or have any ideas what I can check next? Are there any logs I can collect or upload that may help identify whats going on?
Any help or suggestions would be GREATLY appreciated!
Thanks!

Desktop Software Crashing

I recently downloaded 6.0 which has improved the performance of the handset but I'm now unable to sync with desktop software. It just closes the app and says unexpected software error.
What should I do?

I recently had a update to the new version of the desktop software and ever since I can't sync my Blackberry with outlook 2010 and I have had to reset the phone three times. The problem seems to be that it can't connect to outlook and I have tried all the work around apart from rermoving live connector, which will stop me getting e-mails through outlook.
The phone worked perfectly and sync'd fine with outlook 2010 until the update, now at present it's become a bog standard mobile instead of the vital piece of tech that I have come to relied on.
Up to last weekend I have never had a problem with this or my previous Blackberry phones, I even bought a playbook!
I can't find any way to contact Blackberry on their site and if I can't find an answer to this problem the Blackberry will be going and I will change to an android phone instead.
Anybody got any idea's

Desktop Software Manager hanging on sync with outlook

My Desktop Software Manager is hanging when I try to sync my blackberry with outlook. It was working with XP, but I recently upgraded to Windows 7 and now it is not. I have the latest version fully updated and I have tried uninstalling and reinstalling the software. Anyone know how to fix this issue? Thanks.

Hello doctork91 and welcome to the BlackBerry Support Community Forums.
Do you get an error message during the sync or does the progress bar not seem to progress and no data is being read?
Can you provide the Outlook version you are using, the Desktop Software you are using as well as if your Windows 7 is 32bit or 64 bit?
-HMthePirate
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Blackberry Desktop Software crashes on startup

I am running Windows XP on an Intel-based Mac through Boot Camp. I have only recently had this issue and cannot resolve it. I have Blackberry Desktop Software installed on my Mac as well and it runs fine, but I also need it for the Windows side because my company runs Lotus Notes and they subscribe to Blackberry Enterprise Server, so I need to routinely sync my phone with my Lotus Notes Contacts and calendar.
Here is what I receive:
"Blackberry Desktop Software has encountered a problem and needs to close."
Error signature
Event type: clr20r3
P1: rim.desktop.exe
P2: 6.0.1.18
P3: 4cfdab9c
P4: microsoft.practices.composite
P5: 2.0.1.0
P6: 4cfdaa3a
P7: 12b
P8: 50
P9: sclhiaanmqhkf4zdfpvvwekjphnm1zuj
The actually "error report contents" are very long. The strange thin g is that under "error report contants" it shows the "system info" as Windows NT build 5.1, very strange

Same situation, same problem. ?? I only tried to use my Parallels windows instal becaue my mac version desktop software refused to delete applications or update. What is up with Blackberry and macs?

BB Desktop Software crashes at start.

Hi folks,
I just downloaded the latest blackberry desktop software from the official website. Downloaded and installed. But whenever i start the program, it always crashes.
The first error would be
Rim.DesktopHelper has encountered a problem and needs to close.
The error report states:
EventType : clr20r3 P1 : rim.desktophelper.exe P2 : 6.1.0.36
P3 : 4eb85344 P4 : microsoft.practices.composite P5 : 2.0.1.0
P6 : 4eb851a2 P7 : 12b P8 : 50 P9 : sclhiaanmqhkf4zdfpvvwejkphnm1zuj
2. BlackBerry Desktop Software has encountered a problem and needs to close.
The error report states:
EventType : clr20r3 P1 : rim.desktop.exe P2 : 6.1.0.36 P3 : 4eb85358
P4 : system.configuration P5 : 2.0.0.0 P6 : 4889de74 P7 : 277
P8 : 14 P9 : ioibmurhynrxkw0zxkyrvfn0boyyufow
I hope there are solutions to such error. Awaits for replies! (:

I have the same problem!!

I downloaded new desktop software and try to sync with 8530 but wont sync to outlook contacts and calander

i had blackberry desktop manager on my work computer and use to sync with outlook perfectly. 2 weeks ago i did a backup then sync as normal. i lost over half of my 600+ contacts and alot of calander listings on my phone. tried to sync again from computer to phone and lost more contacts and calander listings. so i tried to restore from the backup and lost more data. i reinstalled software from the cd i recieved last year when i purchased the 8530. the desktop software would not find outlook and would not sync. i deleted softwaqre and just downloaded new blackberry desktop software. it still will not find outlook on my computer and will not sync.
any suggestions what i may be doing wrong on getting software to find and sync with outlook?

Hey Bryanw,
Welcome to the BlackBerry Support Community Forums.
First check your default services on the device under Options, Advanced Options, default services.
If the default services are configured correctly I would suggest try creating a new MAPI profile as outlined in this article http://btsc.webapps.blackberry.com/btsc/KB02083 and then reconfigure the Desktop Software as shown here http://www.blackberry.com/btsc/KB17022
Thank you.
-HB
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Blackberry desktop software and itunes music sync problem

Ok so I have a Blackberry Torch 9800, OS 6.0 and the current blackberry desktop softer version 6.1.0.35.
I was previously able to access all my itunes music and playlists via the desktop software. But since I completed the software updates not all my music is loading into the software and none of my playlists are showing up.
I'm not sure if this is related but I believe that twice my phone has rebooted itself. I've also noticed that the new desktop software has had issues detecting my phone. My main concern is the problem with the music sync issue.
In the interim I have just dragged and dropped music files onto my memory card. Can you please let me know what I can do to fix this if anything....thanks.

I just experienced the same thing and after feeling frustrated for about an hour and wishing I'd learn my lesson and stop upgrading software for no reason, I went into the Desktop Manager software Device Settings.
Under Device Settingsgo to the Media tab and you'll see a Music Source option. I found that my default setting was on Windows Media Player instead of iTunes. Once I switched it back my view refreshed and my playlists showed up again.
Hope this helps!

BB Desktop software crashes unexpectedly during sync

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