BBM 5 Display Picture changing problem

Hi..
OK here .. i guess it is a new problem with the new BBM ..
whenever i change my display picture, it doesn't change with my contacts..
i have added myself to test the problem, and it didn't change even though it changes on my BBM header..
We need a fix
thank you

i have tried upgrading the OS of the blackberry, but the problem is still there.
Let's hope it's gonna be fixed soon

Similar Messages

  • 9300's BBM PIN usage and unauthorised Display Picture change.

    Good Day.
    On Sunday evening, 2 June, I noticed that my BBM Display Picture and Display name had been changed to a picture of a Ferrari and to /Moola!/.
    As soon as I noticed I changed my display picture and my display name again, the change of name reflected on some of my contacts view of my profile, but the display picture remained on my profile, even after a second attempt on my side to change the Display Picture.
    What could the concern could be, and what steps can be take to rectify this.
    I purchased my Blackberry 9300 new, out of the box.
    If you could provide me with a customer care number to phone would also, would be appreciated.
    I thank you in advance for your urgent assistance in this regard.

    LeJaja wrote:
    If you could provide me with a customer care number to phone would also, would be appreciated.
    I thank you in advance for your urgent assistance in this regard.
    Contact your Vodacom technical support and ask/demand that this issue be escalated up to BlackBerry technical support.
    The only way for this to happen would be for two uses to have identical device PINs on the network, which in the past has been impossible and the network would only allow one of each at a time. PINs are hard coded to devices at the factory.
    I don't know how it could have happened, perhaps tech support can sort it out for you.
    1. If any post helps you please click the below the post(s) that helped you.
    2. Please resolve your thread by marking the post "Solution?" which solved it for you!
    3. Install free BlackBerry Protect today for backups of contacts and data.
    4. Guide to Unlocking your BlackBerry & Unlock Codes
    Join our BBM Channels (Beta)
    BlackBerry Support Forums Channel
    PIN: C0001B7B4   Display/Scan Bar Code
    Knowledge Base Updates
    PIN: C0005A9AA   Display/Scan Bar Code

  • BBM display picture can't change :'(

    Hallo I need a help :'(
    I own of bb 9700 . My bbm have a problem . It can't changing display picture .
    I mean I can change it but there no notif in my recent updates and my friends can't see of my display picture changing .
    I had waited for 1 week . But it can't changing too and I already do anything like reboot and etc but nothing I get .
    Now what I must to do ? :'(
    Help me please :'(

    Hello,
    Try uninstalling and reinstalling BlackBerry Messenger
    from www.blackberry.com/messenger in your BlackBerry Browser.
    Also if you have Facebook installed remove it then reboot.
    Reinstall BBM from www.blackberry.com/messenger and test again.
    Thank you
    -DrP
    Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp
    Be sure to click Kudos! for those who have helped you.
    Click Solution? for posts that have solved your issue(s)!

  • BBM display picture does not update mine nor contacts

    Please assist. I have a BB 8520. I am running version 5.0.0.57. I am having a major issue. My bbm contact display pictures are not changing, nor are my contacts. I deleted my wife to re invite her, when request was accepted,  I ended up with a blue man.   I have reinstalled bbm and I have rebooted. I added myself to my contacts and I appear as a blue man when I actually have up a picture. I have been checking my concerns over the net and quite a few people are having the same issue. Can any one please assist.
    Thanks

    Hey BRO9220,
    Welcome to the BlackBerry Support Community Forums.
    How many BlackBerry Messenger contacts are currently on your BlackBerry?  If over 100, I would suggest lower to less than 90 and see if the avatars update.
    -ViciousFerret
    Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp
    Be sure to click Like! for those who have helped you.
    Click  Accept as Solution for posts that have solved your issue(s)!

  • Bbm doesnt update display picture

    Its been a month now, and i cannot update my bbm dp in my z10.
    The display picture changes in my mobile but my friends cannot see any update. and now its stuck.
    The status update is ok. i can change, my friends can see it.
    i tried everything remove battery, restart, bla bla. But no difference.
    Is there a way to reinstall bbm in z10?

    This has been an issue I've seen from others in the India and Pacific area. I'm betting there is some server issues.
    1. If any post helps you please click the below the post(s) that helped you.
    2. Please resolve your thread by marking the post "Solution?" which solved it for you!
    3. Install free BlackBerry Protect today for backups of contacts and data.
    4. Guide to Unlocking your BlackBerry & Unlock Codes
    Join our BBM Channels (Beta)
    BlackBerry Support Forums Channel
    PIN: C0001B7B4   Display/Scan Bar Code
    Knowledge Base Updates
    PIN: C0005A9AA   Display/Scan Bar Code

  • Display Picture issue of my contact

    I have purchased Blackberry curve 9220 2 months ago and since past few days i have any issue where i dont see the display picture changes of my contacts however i can see the changes in their status update.
     And i have tried to restart it doesnt work it only happens when i switch off completly remove the battery and switch it on which is really frustrating at times so please help if you can??????

    Hi Poonamk,
    Welcome to the Community,
    You may not like it but yes our device need restart but not like the way you performed but like this While Device is Powered On remove the Battery wait for a min. then re-insert it back wait till the device take a long Reboot.Do it and you will feel the difference.
    Good Luck
    Prince
    Click " Like " if you want to Thank someone.
    If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it
    Click " Like " if you want to Thank someone.
    If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.

  • BBM Display Pictures Not Changing

    Hello, the display pictures of some of my contacts have been stuck on a picture for like two weeks now.. I've restarted the phone a couple of times & I deleted and reinstalled the bbm yet its still the same pictures but they have changed their pictures like a million times since then. Help please
    Subject Title edited to reflect new topic.

    The problem has been fixed. I can now change my display picture. I guess it was a temporary problem. You can try yours now, and try it with a display picture different from the one you have...
    I guess the morale of the story is, if multiple people are having these kinda issues, just wait a bit; the folks at RIM will notice & get it fixed.
    Deuces!

  • Q10 bbm display picture frozen/not changing

    Please whats the way forward with the Q10 bbm dp not changing that several users are experiencing? Technical kindly give us an update as several complaints have already been lodged on this forum.

    I have had my Q10 for about 3 months and its been a rocky experience. After about 20-30 call log entries, it begins to mix my contacts. Now I have not been able to change my BBM display picture for over a week. And yet I find there are several threads on the Forum about users having this problem but no solution. Is BB Technical listening?

  • Clear or change display picture in bbm

    Hi do you know how to clear or change a contacts display picture in bbm? I can edit it in the contacts icon but not in the bbm icon?
    thx

    That particular contact must change the picture on their end. You can't change it on your end. You can, however, change their display name for your BBM only.
    1. Please thank those who help you by clicking the "Like" button at the bottom of the post that helped you.
    2. If your issue has been solved, please resolve it by marking the post "Solution?" which solved it for you!

  • Bbm display picture not changing

    My contacts can seem to view my display picture when I change it. They can view a picture I up loaded two weeks ago. How do I fix this. :-(
    Solved!
    Go to Solution.

    Sometimes it can just take a few days for an avatar to update for other friends of yours.
    Tell them to try this:
    Open BBM by tapping the BBM icon on the homescreen
    Navigate to contact showing up as a PIN, either via the BBM Group members list or your BBM Contacts list, and tap their name as if to open a chat conversation with them
    Tap the top bar of the chat window
    You should then see a refresh (looks like a circular icon) icon next to the BBM Video icon on the top right, tap that and the contact's name should appear and it may refresh the avatar.
    1. If any post helps you please click the below the post(s) that helped you.
    2. Please resolve your thread by marking the post "Solution?" which solved it for you!
    3. Install free BlackBerry Protect today for backups of contacts and data.
    4. Guide to Unlocking your BlackBerry & Unlock Codes
    Join our BBM Channels (Beta)
    BlackBerry Support Forums Channel
    PIN: C0001B7B4   Display/Scan Bar Code
    Knowledge Base Updates
    PIN: C0005A9AA   Display/Scan Bar Code

  • Display picture wont update or change Q5

    I'm currently using bbm on my Q5 and for some reason my display picture won't change.
    And another thing I have bbm on my phone but when I go to app world and view the bbm app it says' this application isn't available for ur device" how is that possible when I have it already. My main issue is that my pictures won't change. Please help!! Thanks

    Hello Mesh08
    Welcome to http://supportforums.blackberry.com
    Try resetting your BlackBerry
    And check that your profile image change
    If the problem evidences the persistence applies a hard reset
    Hold the power button for 30 seconds.
    With respect to BBM shows you not available in BlackBerry World
    This is because if you look the BBM you can not delete because it is integrated into the operating system.
    Finally I recommend you delete the cache of BlackBerry World.
    BBM Channels  PIN: C0007093A
    Do not forget to give LIKE    Those people who help you and advise you about your doubts.  if the review has been SOLVED** # 4LL  #ÉliteRoad  Make a backup of your BlackBerry
    BlackBerry Protect and  BlackBerry Link constantly.  #ichooseBlackBerry10 Gutijose14 Forums Veteran I

  • CAN NOT CHANGE MY DISPLAY PICTURE!!!!!!!!!!!!!!!!

    PLEASE HELP AS IVE BEEN RECEIVING THIS BROADCAST THE WHOLE MORNING
    DISPLAY PICTURES WILL NOT CHANGE UNLESS YOU BROADCAST THIS MESSAGE: HAVING THE CODE #REP26356
    SFTBC.
    THIS CODE HAS JUST BEEN ISSUED TO ALL BBM ACCOUNTS & TO GET YOUR DISPLAY PICTURES TO CHANGE YOU WILL NEED TO BROADCAST THIS CODE: 0FBC57ZQ69
    IS THIS TRUE???? DONT HAVE TIME TO SIT AND BROADCAST THE WHOLE DAY. ONLY HAVE MY BLACKBERRY FOR 2 MONTHS NOW AND ALREADY NOT HAPPY WITH ALL THIS!!

    I think it might be a prank. I just received like 2 and half hrs ago. And, what do they mean broadcast? Like we should pass it on to bbm contacts? Reminds me of Whatsapp prank msgs. If ma fone give me problems. I'm takin it back to where I bought it(TFG). Don't care whether warranty/guarantee has expired.

  • Unable to access gallery for changing display picture.

    I am not able to change my display picture to my choice because the only 3 tabs are (default, recent and camera). I do not have access to my gallery to change my dp. Is there any solution to this problem?
    I have been searching online for solutions, but am unable to find any. Kindly help!
    Thank you

    Hello boimoet and welcome to the BlackBerry Support Community Forums.
    Thanks for your question regarding the display photo in BBM.
    Currently the photo cannot be zoomed out for a full display as your profile photo. Only the area displayed in the crop window can be selected for display.
    Hope this helps to clarify.
    -HMthePirate
    Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp
    Be sure to click Kudos! for those who have helped you.Click Solution? for posts that have solved your issue(s)!

  • Bbm display picture

    Hello
    Please tell me if anyone else is having a problem that your bbm display picture is not updating....
    Solved!
    Go to Solution.

    Lisa06 wrote:
     I AM QUITE FED UP AND NEED THIS PROBLEM FIXED, WHATS THE USE HAVING A BLACKBERRY AND YOUR DISPLAY PICTURE DOESNT CHANGE!!!!!!!!!!!!!!!!!!!!!!
    Hi Lisa06
     If you are having the issue you can Contact your Carrier MTN's tech support , they can look at the issue .
    Still which version of BBM your are having on your device ? Have to try to reinstall the same , If you want to try that then from your Homescreen Go to Options > Device > Application Management > Delete BlackBerry Messenger from that list , then perform a battery pull restart by removing the Battery while your device is Powered On .After reboot from your BlackBerry Browser browse to www.blackberry.com/bbm to download BBM again. try it and see if that help in resolving your issue. 
    Click " Like " if you want to Thank someone.
    If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.

  • Q10 bbm display picture

    Hello , please I need help my q10 is not changing my bbm display picture and I tried to restart it and even swipe out the device and still the same problem it's started 4 days ago

    Apparently a good number of Q10 users are experiencing this problem. Can someone from technical pls tell us why the problem and how to resolve it. We made a big investment choosing this product and we at least deserve a way forward. Thanks.

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