BBM video contact not available

I have a z30 and the wife has my old z10. When I try to connect bbm video to the z10 it says contact not available for bbm video, 
What am I doing wrong? I'm new to bbm as it is

Welcome to
I suggest the following
To see what you can do Video Contact Calls
Join to contact, then press the Button All
Here choose BBM Video
The contacts shown in BBM list are the ones you can make video calls to those who go online connected
Enter the contact's profile and choose BBM Video.
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