BDoc Error for R/3 service category

Hello
Currently i am processing the inbound qRFC queue as it has blocked lot of data to flow from R/3 to CRM.
While processing, one of the master queue was stopped and the SYSFAIL error was displayed. Using Tcode SMW01 i looked for the error message due to which it was stopped.
Here is the error mesasge:
Category for R/3 service category CIWO does not exist
Message no COM_PRODUCT_API004.
This is very important to resolve as it holds thousands of data.
I will give you lot of points for the help.
Thanks

HI willie,
So as per what you said, first i need to download all the other object before i dowload the service_master one? RIght?
If yes, than i already did that. What is now happening is all the queues have drained except the service master queue which gives PRODUCT_SRV error.
It says that "Category for R/3 material group E22-52-01 does not exist"
so what should i do now?
Thanks

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