Been trying to download  upgrade from Elements 10 to 11

I have been trying to download upgrade from elements premiere 10 to 11.after install is complete.When I try to open ,I keep getting error message Could not start.Please uninstall and reinstall the application.Have tried 4 times even tried uninstalling previous versions.
Does this thing even work.

Thanks for your reply.
The only message I received at any after it said that it was successfully installed .Was when I tried to open and said it couldn't open to reinstall.
When I tried to reinstall it turned off virus blocker and firewall..But no matter what I try I keep coming up with same thing.
I tried the troubleshooter it said there were no issues.

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