Being a a valued customer at Verizon?

Verizon does not value their customer...it's time for some change! Paid from Feb. 2006 (customer since 2001 but did not go back this far) to Feb. 2015, a total of $17381.45. Never called me or emailed me of any type of promotion, the phone upgrades they offered where not really anything because you get hooked with another two year contract. When I switched provider, still charged me with a $170.00 cancellation fee and since I didn't canceled a tablet they charged me $ 80.00 per month for a 4 GB line. When i asked if they could do something about this so maybe I come back to Verizon in the future, I just got hung up on. This is what paying more than $ 17381.45 get you. Great Customer Service. Seems like Verizon really doesn't care because still has enough costumer to take from. cbinsner

You were charged a $170 fee likely because you were still in contract. I don't care what provider you're with...if you're under contract and you don't finish it out then you will owe them money.
You chose not to cancel the tablet so yes, you were charged every month for it. Unless you failed to give some other info about this part then yes, you were supposed to be charged.
You wanted to upgrade and the stipulation for doing so at the time with a subsidized phone price was to sign a 2 year contract. Would have happened with any other provider so....Verizon isn't the big bad wolf on this.
As for how much you paid over the years...every plan you had you agreed to. Every month you had service you owed that money. Every month Verizon did their part by providing the service you and the company agreed to. In no way were you owed anything above that so going out of your way to put the dollar amount you've paid through the years doesn't make VZW look like the devil that didn't love you enough. It looks like you as a customer enjoyed their service enough to continue the relationship. Each time your contract ended you could have made the decision to move on to a better company. There is a reason you didn't do that. There is a reason I have done that (I've been a customer a little longer than the years you posted and have paid substantially more than you have over the years). VZW doesn't owe me or any of us anything more than the services we agreed upon for the price we agreed upon. If they failed to provide you with those outlined things then yes, you have a right to be mad. Them not giving you loyalty perks...that's not owed to you. Those are things that no company is required to do. If that is important to you then hopefully you are now with a company that will give you those things.

Similar Messages

Do you value customer service in a cell phone company?

I am a military member currently living in Arlington, VA. On August 10, 2013, I visited the Verizon Wireless at Fashion Centre store at the Pentagon City Mall (1100 S Hayes St., Ste 3032, Arlington, VA 22202). I visited the store because my cell phone, Droid RAZR, was displaying a blank screen when powered on, rendering it impossible for me to utilize the phone. The phone was a refurbished model because the original purchased in September of 2012 failed in December 2012. The refurbished phone had issues from the get-go, but with my military travel and irregular work hours, getting to the store during a time when it was both open and my phone was acting up, was extremely challenging.
Upon entering the store (Verizon Wireless at Fashion Centre) on the afternoon of August 10, 2013, I was greeted by the manager, Ms. L. After explaining my situation with the phone to Ms. L, she indicated that there was nothing she could do because she believed that the damage was my fault. I reminded her that it was a refurbished phone, meaning it was not new and had been repaired previously. After arguing with me in an inappropriately loud tone and repeatedly calling me a “liar” for stating that my phone had been acting up for a significant amount of time, Ms. L stated that she would upgrade me a year early to a new phone, but that I couldn’t have an Apple model phone. She indicated that new phones would be coming out the following week and that I might want to wait to make my choice until I saw them. Ms. L provided me with her personal cell phone number in case I had questions. I thanked her immensely for agreeing to assist me and agreed to return to the store early in the next week to make my selection.
I called Ms. L on Monday August 12, 2013 to inquire about whether or not the new phones had come in yet. She stated that they had not. Wednesday August 14, 2013, I visited the store to make my selection because my phone had stopped working entirely and I could not wait any longer. When I arrived at the store, Ms. L refused to come out from the back room. Her employees stated that she was out at lunch. I worked with one employee, Paula, to find a phone that would work for me, though I was extremely disappointed that I was not allowed to get the iPhone. We finally settled on the Galaxy SIII.
When I went to purchase my new phone, Paula set me up with another employee, Dionne, for check out. Dionne lacked any sort of professionalism. She had multiple facial piercings and was dressed in a totally inappropriate manner for her job. During our interaction, she got up and wandered around to talk to other people on several occasions without saying a word to me. I asked her to move all of my pictures and contacts from my old phone to my new phone because I was unclear how to do that myself. She told me that she had done so. I also asked her to remove everything from my old phone at the end of the process so as to make sure all of my personal information was cleared off. To this day, I am not confident Dionne even heard half of what I had asked her to do because she was getting up so frequently. After making an approximately $150 purchase (phone, case, and charger), I thanked Dionne and Ms. L, who had finally emerged from the back room, and departed the store.
When I arrived home that evening, I found that I was missing approximately half of my contacts and over 150 of my pictures. Dionne had neglected to transfer everything the right away. I called Ms. L on the personnel number she had provided me and explained that I was distraught over the loss of my pictures and asked her how that could have happened. (I lost numerous pictures from my military deployments, travel, and of my friends that I will never be able to get back). I also lost numerous contact numbers that I will never be able to get back. Ms. L apologized on behalf of her employee, Dionne, and stated that my pictures must not have been backed up to the SD card when the transfer occurred. I asked her why Dionne had not checked on that because not all clients are technically savvy enough to know how to do that. Ms. L again apologized for Dionne’s neglect and incompetence, stating that she planned to “write her up.” Ms. L asked me to call her back the following day so that she could see if anything could be done about retrieving my pictures.
On Thursday August 15, I called Ms. L back as she had requested around approximately 5:00PM. Instead of answering the phone herself, she immediately placed Dionne on the phone. Dionne began rambling about how it was not her fault that my pictures were missing and that I should have known how to use my phone well enough to understand how an SD card worked. When I attempted to interject, she said “Hold on,” set the phone down, and placed me on hold for approximately 3 minutes. Ms. L then picked up the phone and began shouting at me. She stated, “What more do you want from me?...I already got you a new phone, which I should not have done…You are ungrateful…” I stated that I was not seeking anything further, other than I could not understand how Ms. L would let an employee act so inappropriately (particularly in reference to Dionne and how she had gotten up multiple times while I was trying to purchase my phone). I told her that I held Dionne totally responsible for the loss of my pictures and contacts because she did not take the time to ensure my pictures and contacts were backed up and she left the desk to talk to other people frequently during my purchase. Ms. L then stated, “Well, when other customers enter the store, we have to greet them.” I stated that I understood that, but that I was making a significant purchase and believe that I warranted attention as well. To that, Ms. L stated, “Well it’s not like you were buying a $600 phone outright, so that didn’t exactly make you my best customer.” When I attempted to respond to her, Ms. L stated, “You were rude and I put up with your **** the first time you were in the store with your old phone, but I’m not going to put up with you now. I hope sincerely that your phone works, so that I never have to see you again.” I told her I hoped my phone worked as well and said goodbye.
Immediately after my final interaction with Ms. L on August 15, 2013, I called the Verizon customer service line where I spoke with Anthony. Anthony and I talked at length about my experience and the sheer unprofessionalism displayed by the employees of the store (demeanor, language, and appearance). He helped me to file an official report against the store. I spent approximately an hour on the phone with Anthony. At the end of our conversation, Anthony and I set up a 3:30 PM (EST) follow-up phone call for Monday August 19, 2013 to follow-up on the situation. It is now Thursday August 22, 2013, and I have yet to receive a follow-up call from Anthony or anyone at Verizon.
I am disgusted by the all-around unprofessionalism, inappropriate language and tone displayed by the employees of the Verizon Wireless at Fashion Centre store, and the lack of care displayed for the customer by Verizon on the whole. My family and I have been customers of Verizon for years. As a military member, I have been taught that ethics, professionalism and respect are of the utmost value. Not only were none of those values displayed in a positive way during my recent interactions with Verizon, but I am now literally afraid to enter the Verizon Wireless at Fashion Centre store for fear of another negative encounter with Ms. L (the manager) or Dionne. I am truly disturbed that even after making a report like this to Verizon, I have received no follow-up as was promised. I have been treated poorly, demeaned, degraded, and made to feel valueless to a company that my family and I have loyally supported for many years. To add insult to injury, I didn’t even get the phone I actually wanted! At this point, I can say with certainty that I will be shopping around for another cell phone provider in the future and recommending to my family members and friends that they do the same.
<< Post edited to remove full name, profanity, and to comply with Verizon Wireless Terms of Service >>
Message was edited by: Verizon Moderator

I tried for 30 minutes to get to billing and all I could get was a computer that wanted money, no option for service rep. I had to change the date on one of my payments and ever since I have been getting texts saying I missed a payment and I had to call them. After I went through the aboved mentioned I finally called the new business line and was able to get transfered to billing. The lady was rude and didn't want to wait on my responses. She said I had schechuled it for the 1st and that why I was getting these texts , I was holding the paper, gave her the conformation number and told her it was for the seventh, all of a sudden the phone starting breaking up. I never had problems like this till my idenity was stolen and some guys got into my checking account, we caught it early and was able to close the account and open another. I had verizon on auto bill in the account and that was the only one I forgot put in the new info. Of course it was returned as closed. As soon as I saw this I checked the profile and changed it. They charged me the fee ( of course) and I called them to explain why this happened and apologized. Ever since then I have been treated like I'm a bum and that I don't pay my bill. I have been with them since 2000 and I'm thinking of changing it in September when the contract is up.

Better resale value att or verizon

Which one is better resale value ATT or Verizon for Ipad 2 if i want to sell it in future ?
Say wi fi, 3G, 64GB and ATT or verizon..
Or doesnt matter ??
Thanks!
Jake

I guess it depends if the purchaser wanted a CDMA or GSM iPad. The GSM model would not be worth anything to a Verizon customer and the CDMA model would not be worth anything to an AT&T customer.

Date not being displayed in the custom format

Hi ,
I have a problem wherein i am unable to change the format of the date.
I need the date to be in the format 'January 10,2010.' however the date is being displayed as '1/10/10'. I have tried all options for the date formatting. I specified the custom format as 'MMMM D,YYYY' as mentioned in the SAP Library. I am trying to use the std custom options like YYYY-MM-DD, the date is not being dispalyed in the custom format provided by SAP either.
I have binded date from the context, used the Current Date field provided by SAP. Nothing works.
Its not working on the new form. However the old forms have the same kind of formatting and are being displayed as desired.
Please suggest as to what the issue could be.
Thanks,
Soumya.

Hi All,
Even I'm encountering the same issue. I'm trying to control the outputted date format programmatically.Please have a look.
data: v_int_date like sy-datum,
v_ext_date(10).
v_int_date = '20110201'
write v_int_date to v_ext_date MM/DD/YYYY.
Here I've tried to convert the date to external format using a fixed format(MM/DD/YYYY). But still it's getting outputted in the format DD/MM/YYYY only as that's the way its defined in the User Master!
Is there any solution for this? How can I 'override' defaults in the SAP User Master?
Thanks,
Mahesh

I have been a customer with Verizon, since 1996. Recently, my husband has been added onto my account. We have both been experience drop calls. My husband contact Tech support for over 2 weeks. We were pretty upset to be paying a lot of money for a service

I have been a customer with Verizon, since 1996. Recently, my husband has been added onto my account. We have both been experience drop calls. My husband contact Tech support for over 2 weeks. We were pretty upset to be paying a lot of money for a service that didn't work. Verizon advised us that would upgrade both of our phones (to see if that solved the problem). Ok...this is where Verizon has forgotten customer service rules. He order 2 phone...one for himself, one for me. 1st the wrong address on the package..Fedex couldn't deliver...2nd...missing condo number Fedex couldn't deliver again...(2nd call to Verizon)...3rd package was finally deliver with 1 phone...missing my phone. Contacted verizon rep...reorder my phone again..but sorry we cannot give the same price as quoted on 21April...even though...its our mistake...Ok...Ok..what a surprise..but we can do this...after 65 minutes...found a price that was a little bit more...fine...just order the phone....I reordered phone on 28April...on the April 29...no email..so I can Verizon for the 4times in a few days..sorry your order was delay due to our Fraud dept. OK...talked to fraud dept...ok..account is good..will release phone and ship. OK...Next day, no email with deliver confimation. Contact Verizon 5 times now...sorry..your order was cancelled...YES...cancelled again...2nd time now...but we can reorder...OK...sorry but we cannot honor that price that was quoted..really...agent messed up...again...but we can do this for you....I don't understand...your mistake...ALL the times...
Strange ...how my order gets cancelled twice by Verizon's mistake....yet you cannot honor prices that your agents quoted!!!
I didn't reorder the phone....I cannot in good faith same with a company that does not stand behind their own mistakes...and worse...they make the poor customer pay for it...
I will not be renewing my contact...its time to Cricket Wirless...which my sister-in-law loves for half the cost....

I hope that you aren't complaining about dropped calls INSIDE your condo because no amount of switching or upgrading devices will solve that.
VZW will not guarantee service inside of any structure. There are just too many factors. If the problem is inside then you might want to look at one of the following:
1.) Network Extender (may cause issues for others in a condo or apartment style setting)
2.) A Google Voice Number (Free with a Gmail email address), downloading Google Hangouts Dialer and forwarding your calls to the GVN so that you can make and receive calls over Wi-Fi.

In which table we can find frieght, excise value, basic value, customer no

hi,
sap gurus,
good afternoon to all,
i came with a different query now.
in reports where in which table we can find
frieght,
excise value,
basic value,
customer no,
sales rate/value,
entry tax details,
octroi,
charity
CST
VAT
Bill value before rounding off
rounding off
final bill value.
these are the fields which has to capture in one report
what to do ?
on this.
plz let me know some thing on this.
regards,
balaji.t
09990019711

Dear balaji
All condition values will be stored in KONV. So Go to SE16, input KONV and execute. You will get all condition types from this table. Here, you cannot correlate these condition types to your sale order.
So that you have to do is that there is a field "Doc.condition" in the above report under which, some numeric values will flow. Copy those values and now go to SE16, input table VBAK and execute. Here, the same field, viz.Doc.condition will be there. Paste those values which you copied from KONV and execute.
You will now get the desired result.
thanks
G. Lakshmipathi

Total net order value Customer wise

Dear All,
I want to extract total Net sales order value customer wise for developing a report. I need to know SAP table details to get Total sales order values customer wise.
Standard report does not match my requirment.
I need to extract details from VBAP, customer wise. Please advise me to build a logic.
Thanks,
sajeewa.

You can get the Net value from VBAP-NETWR by line item & the sold to is on VBAK-KUNNR, then make a join on VBAK-VBELN & VBAP-VBELN, then group it by KUNNR to display totals by Customer.

How to track non-valued customer owned inventory, including retained

How to track non-valued customer owned inventory, including retained samples

Dear Paddy
As for as inventory is concerned, you can track through MB51 where you can see customer code and delivery reference.
In case of samples, if you have maintained a separate order type / billing type and raised commercial invoice, you can track through VF05 by selecting "Further selection criteria".
thanks
G. Lakshmipathi

Customer being punished for a bug in Verizon's System

I have been a satisfied Verizon FiOS customer for over four years. I renewed my bundle with Verizon FiOS on 4/5/15. My statement on 5/3/15 reflected the agreement that I had made (104.99 for the bundle) and the services which I requested. I received my statement dated 6/3/15 and noted that there were changes which I did not recognize. It appears that on 5/12/15, my TV package was changed from Prime HD to Ultimate HD. I was surprised to see this as I have signed up for email notifications on my account. Whenever an order is made or changes are made to my account, I receive an email giving me a preview and then a follow up email confirming that the changes were made. These are very helpful and I always keep them archived for my records. I received no such emails regarding this change. I contacted Verizon Billing Support and they informed me that a change was made from my remote control. I asked how this was possible when I am the only one who knows the PIN and I did not make this change. They said I would have to talk to Tech support. The rep then told me that I had been grandfathered in with Prime and that it is now no longer available. Annoying, but whatever. I don't watch that much TV besides sports. She switched me to the comparative plan, which is Preferred. The issue is that is an additional $10 each month. She said she will look into this and get back to me on the price difference. She forwarded me to Tech support and working with them, we were able to determine that there is a bug in Verizon's software which does not ask for a PIN when changing a TV bundle. He said that this is a new discovery, thanked me for calling in, and said it will be fixed in the next software update. I just received an email from Verizon today which they acknowledge that while it was a bug in the software, I will have to pay an additional $10 each month now for the remainder of my two year contract. This is ridiculous in my opinion because as a parent, I had done my due diligence in setting up a PIN. What I imagine happened is that Verizon pushed out some pop ups on their guide like they do, the kids pressed "Ok", "Ok" and wala, I am out of my two year agreement price now and my bundle has changed. Why should the customer be punished for a flaw in their software?

Hi gc118,
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

Avoid the Droid Bionic and if you are a potential customer, avoid Verizon

Back on November 16th, just 15 days ago, I purchased the Droid Bionic phone. Twice in the past two days the screen has stopped working, but I know the phone is still on because I can hear the notification alerts as well as see the blinking lights for a text message and such and can hear the phone ring when I have had a call. I have had to pop out the battery and reinsert it to get the phone working.
One would think that a phone bought brand new that is already experiencing problems and that someone paid a lot of money for would be replaced. Well, not with Verizon. I talked to someone at the Verizon store where I purchased it and was told that they would not replace it but would only go through warranty services in which I would recieve what Verizon likes to call a "certified 'like' new" phone. Now, to anyone with common sense, this is what normal people call a used phone. But telling the manager that it is wrong to replace a brand new phone with a used one completely confused her and made her argue that it wasn't used.
I recently went through the hassle of one of these used, oh excuse me "certified 'like' new" phones. About a month before my phone contract expired, my previous phone, the LG enV Touch went bad. Now I am someone who prides myself on taking care of my electronic equipment. The person at the Verizon store who helped me with the warranty process on it was impressed how my enV Touch looked new even after 2 years. The replacement "certified 'like' new" phone I recieved had a scratched screen, gunk around the 2 bottom buttons on the front, and a filthy keyboard. It hadn't even been cleaned and took me quite a while to clean the gunk from the buttons. I said nothing, which was a mistake on my part, because I knew I would be getting a new phone in about a months time.
It is just absolutely ridiculous, and bad customer service, that after just 15 days someone who spends a fairly sizable sum of money would have to exchange out a new phone with a used phone. I have a family share plan with Verizon with 2 lines coming up for renewal in a couple of weeks. Verizon will not continue my business on those lines and I am sure that one of the other companies will be glad to get it.
And to Verizon, perhaps you should rethink how you treat customers. I have been with Verizon ever since they moved to Huntsville when they bought out GTE Wireless. I can understand a 14 day exchange policy being strictly enforced when there is no issue with a product, but when a product shows to be defective on the 15th day, it's rather very poor customer relation to tell them they have to take a used product a half a month after buying something new when it is no fault of the customer.
I hope this helps anyone who may be considering the Droid Bionic and Verizon.

That's always been standard practice for Verizon. Six years ago, my LG Chocolate went - like new replacement. Then my EnV3 - like new. It's the manufacturer who should be more responsible. I was really hoping I wouldn't have the same issues my with my new Bionic! Good luck. Hey, if you have a problem, I would go to a Verizon owned store and check out your replacement before you accept it. Gunk is gross.

Valued Customer?????

After being with BT for 6yrs i phoned and cancelled my phone and broadband.
After looking online and seeing how much cheaper others were for the same package i was a tad angry.
When i explained why i was leaving only THEN was i offered a reduction in cost. After much too'ing and fro'ing i have stayed with BT as i have never really had any issues.
On looking at the BT website for the packages its only "New" customers who are getting half price deals for 6 months. I can understand that you need to drum up new customers BUT what i dont understand is that the customers who have stuck by you for years get nothing and its only when we phone to cancel that we are offered a better package??
I think you need to start looking after your "valued" customers too!!!!!!!!!!

macaulay956 wrote:
After being with BT for 6yrs i phoned and cancelled my phone and broadband.
After looking online and seeing how much cheaper others were for the same package i was a tad angry.
When i explained why i was leaving only THEN was i offered a reduction in cost. After much too'ing and fro'ing i have stayed with BT as i have never really had any issues.
On looking at the BT website for the packages its only "New" customers who are getting half price deals for 6 months. I can understand that you need to drum up new customers BUT what i dont understand is that the customers who have stuck by you for years get nothing and its only when we phone to cancel that we are offered a better package??
I think you need to start looking after your "valued" customers too!!!!!!!!!!
No different to any other company.
When your car insurance renewal turns up in the post, go online and see what trhe same company is charging NEW customers.
Just had my Buildings and contents renewal notice and If I do NOT RENEW, but sign up as a NEW customer(the company know this and agree) I can save £42.
Stupid ,yes. But quite normal.
toekneem
http://www.no2nuisancecalls.net
(EASBF)

Security constraints not being applied after using custom login module

I am using form based authentication and I applied the custom login module - DBProcLoginModule to work with the embedded OC4J (JDeveloper 10.1.3.2). I have specified two security contraints in web.xml. The authentication is working correctly, however the security contraints are not being applied. All users are able to access all url resources. The security constraints were working properly before applying the custom login module. Pls help.
Leena

Hi,
if "All users are able to access all url resources" then this indicates that the RL isn't properly protected. If the authorization would fail then noone would have access and you would see error code 401
Make sure the role names in web.xml are the same as added by the LoginModule. Also make sure you set the dynamic.role property and the custom security provider property in the orion-application.xml
<jazn provider="XML">
<property name="custom.loginmodule.provider" value="true"/>
<property name="role.mapping.dynamic" value="true"/>
</jazn>
Note that the above is not required (because done automatically) if the custom LoginModule configuration is deployed through the orion-application.xml file
Frank

How do you get a human being from Apple for customer service? This is the worst customer support ever seen!

How do you get an actual human being to speak with at apple to help with customer service?

The Apple Support COMMUNITIES is a user-operated apple-run page where users of the COMMUNITY help other people the best they can. Apple employees do not have anything to do with this page apart from own the servers and design it. If you want to speak to Apple then go to their Customer Support here: http://www.apple.com/uk/support/contact/
Remember, this isn't a customer support page, it's a community forum based on using Apple products. If you wish to refer to Apple employees then this is the wrong website.
Hope this helps.
- bi9scuit

WORST Customer Support - VERIZON

I am trying to call Verizon Customer support and it is connecting me to an agent for the past 29 minutes............... Hope to talk to someone before spring is here............

Hello redteam
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.
Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions.
To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".
Please keep all correspondence regarding your issue in the private support portal.

Ex-Uverse customer not happy with being a new Fios customer

We just had our Fios Triple installed on Saturday 9/30/13. I was a very happy Uverse customer. We moved to Verizon territory and we wanted something similar so we chose Verizon vs Direct TV and Charter Cable. Verizon Fios is far inferior to my experience with AT&T Uverse. It wasn't just one person but the whole experience. I never called AT&T's customer service in the years we had it. We had no problems. I just got off the phone for the sixth time since our install and it hasn't been a week yet.
Issue 1) Installer called at 8:30am to tell us he needs to come earlier than our 10am-3pm appointment. I explained we were moving and was signing the lease at 9am that is why we set a 10am-3pm appointment so we would have the key, TVs and phone in our place ready for the install. The installer said well he was scheduled for 2 appointments during that time frame so he doesn't know if he could make it at all if he doesn't come now. I told him it was ok to come after 3pm but please call and let us know since we are moving in. I thought about the situation and as a former dispatcher myself, I knew we shouldn't have gotten that call. I called customer service to let them know installer might not be able to show at all and gave them heads up. We got a call back from the installer telling us he will keep the set appointment time. He showed at 1pm
Issue 2) The installer showed with a bad attitude. Our place was already set up for Fios. The previous resident had it installed so it shouldn't have been a hard job. He was complaining he needed to drill a hole to install the Router in the living room. I told him no problem the hole can be covered with the TV and furniture. There was only one wall that the TV could go on so I asked what was the alternative outside of canceling the order. He placed a small hole next to the Verizon box so I wasn't sure what his issue was. It was obvious he didn't want to come to work that day. He took what I thought a long time to set up DVR, Set Top Box,router and phone. I tried hard not to compare AT&T installer to Verizon installer because people have different personalities. This installer wasn't friendly and AT&T went out of his way to tell us what he was doing, gave us feedback and walked us through all three. To put the icing on the cake, he left a nice sheet with our new phone number, att.net email, Uverse URL, wireless network connection name and key and if we had any questions in the next few days, we could call him directly since he was familiar with our set up. The Verizon installer went over the remote and left the channel line up brochure. He told us if you need the wireless network connection info for the devices, the numbers are on the back of the modem. (Do you know how many numbers are on the back of the modem???) I know how to find the numbers but my husband didn't so I had to tell him which ones.
Issue 3) After the install we went back to the old house and got more stuff to move. My husband said he wanted to record Homeland on Showtime can I do it from my phone like I did with Uverse. It took me 1 hour to figure it out because the website wasn't mobile so it wasn't working. I had to download 3 apps to figure out which one to use. I was so proud that I figured it out. It wasn't intuitive and it confirmed I had scheduled the recording. Monday morning I'm in front of the DVR to check my scheduled recordings. Homeland was there but didn't play. Called customer service..They said you have the Extreme HD. You need Ultimate HD. I told them I'm a customer and the names mean nothing to me. I wanted the package that had Showtime but didn't need HBO. When I placed the order originally, I told the sales agent I wanted a similar package to what we had with Uverse. I mentioned we watch Lifetime, Showtime, the Movie Channel and sports but we were going to suck it up that Uverse got Pac 12 channel last week and Fios doesn't have it. I pulled out the channel brochure and saw that there are no movie channels with the Extreme package. I think of 2 errors-1) Give us the channels we want and 2) Why was I able to appear to record from a channel we didn't subscribe to but I was made aware of the 3rd error when the new agent was confirming my order. The price for more channels was cheaper!!! Now I'm not happy at all!!!
Issue 4) I had to look up the phone number on my account. It wasn't in the confirmation email order and of course I had to call customer service once again to get full access to my account online because the call never came through with my full access activation code. I got the code and went to set up my voice mail. I couldn't. I called customer service again and was told I didn't have a voice mail box set up on the server. I asked why. The tech said it wasn't on the order so we didn't now you wanted it. I asked is there an extra charge doesn't it come with Fios voice he said yes then I asked why isn't it just set up. He said how are we suppose to know you want it!!! I've been ordering landlines and cell phones since the 70's. I've never had to tell anyone I want voice mail. All I had to do was set it up.He said well I'll add it and it could take up to 24 hours before you can set it up.
Issue 5) I record Scandal and schedule to record on all types since we have HD in the living room and SD in the bedroom. We decide to watch half in the living room and the other half in the bedroom. You know the problem there.. CAN'T. I'm still frustrated with Verizon but haven't reached the boiling point until...I can't record on Monday night The Voice and Dancing With the Stars at the same time at 8pm and Hostages and Black List at 10pm. I see 8pm shows recording as the same time as the 10pm because the networks end the shows at 10:01pm. I said well lets see if in the future one of the shows are on Video On Demand. Click on VOD and it says Temporarily Unavailable. SERIOUSLY!!!! I call customer service. I get a tech. He transfers me to a sales agent to make sure I have VOD in my package. She gets an ear full of my problems and gives me a $20 discount per month for 12 months. I didn't boil over..Still frustrated but appreciated that finally someone tried to make me happy. She transfers me to tech to fix DVR issues and VOD. Tech can't fix SD/HD or recording my 4 Monday night shows. The DVR has limitations that I didn't have with Uverse. VERIZON -time to get up to speed and fast with your DVR limitations. It can be solved with allowing more recordings at the same time...DUH!! You guessed it..Video on Demand was never set up for our account. It will take up to 24 hours to add this service that even comes with the basic Fios!!! I asked the tech how does this happen! When an order is placed isn't there a check list to make sure all the features are activated. He said yes but the agent didn't order VOD. Now to me that makes no sense for the agent to have to order set up for something that comes with a package. It should be a part of the check list.
Verizon..All I can say is, you guys have got to get this together. There needs to be a customer complaint hotline because I now get to tell everyone on this forum and all my social media accounts how poor your set up for new customers and how your DVR service is lacking. I asked during each call if there was a general customer relations department for Fios one agent said yes and gave me the number to Verizon Wireless customer relations...oops!! I happen to be a wireless customer and they got an ear full and apologized for your incompetence. They didn't have a number and got off the phone embarrassed that they shared the same name.

Hi Lisacpt,
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. Please keep all correspondence regarding your issue in the private support portal.

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