Billing Madness

Okay, where to start. My mother's had Verizon DSL for almost a year now. In that time, no exaggeration, not a single month has gone by without a billing mixup on Verizon's end. Like clockwork, at the end of each month she has to get on the phone, and clear things up for another month with their confused representatives. But she's had a new problem recently. A couple months ago, one of the representatives told her that Verizon had stopped including internet charges on monthly phone bills, and if she wanted to have her internet turned back on that month, she needed to start paying through a credit card instead. She was very reluctant to do so after all the previous mix-ups, but eventually gave in after not seeing any other options. Verizon hasn't taken money from the card once in the months since then (even though she'd love for them to), and the internet bill keeps growing and growing without the service being shut off. Before she puts herself through the usual song and dance, I wanted to see if I could find any answers online. So does anyone have any ideas or suggestions at all? Thank you.
Verizon's internet speed has been great from the beginning, but they've had the worst service either of us has ever experienced. I'd be really surprised if she doesn't jump as soon as her contract's up.

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Phone is NOT delivered; my bill made it. (Imagine going to a restaurant not eating and being given a bill.)

I know exactly how you feel. After getting fed up with ATT, I ordered a wireless phone and service from Verizon. I tracked the package and Fed-Ex claimed to have attempted to make delivery attempts 3 times, but that's impossible since I was home 2 of the three times and I never heard a knock or saw anyone from Fed-Ex. I contacted Verizon 3 times telling them about this and they also promised a follow up and I haven't heard from them either.
I'm now 2 weeks into the billing cycle. (Yeah, they are still charging me for service I'm not being provided!) I'm being e-mailed a notice that my statement will be available for viewing and still no phone.
Their phone response is terrible, they never call back and just forget about chatting with them on the web. Everytime it's clear they are in the wrong, their system or customer service rep *magically* "has issues connecting" and you are advised to "please, wait, while we transfer your conversation to another representative".
The wait time on that transfer, it seems, is LONGER than the original wait time, which is already an hour. I don't have an hour to stare at a chatbox waiting for some one.
It seems to me, that Verizon has become very self-important. Back when cable was the only game in town, the cable company always screwed with you when they had to send some one to fix something. It's nice to know that Verizon has decided that they would rather join the ranks of the companies known to not care about their customers concerns instead of showing that there is a better way. It's really crummy that Verizon has gone this route, but it is still nice to know how important my business and their reputation is to them.
As bad as their competitors were, they, at least, had the decency to deliver my phone and charge me after I was actually able to use it. So far, Verizon has proven to be worse. I truly hope I'm wrong and I'm just an isolated incident that will get it fixed. But, I'm wondering am I isolated? Has anyone else had problems with Verizon customer service? Or phone/equipment delivery? Or billing? I just want to know, now. what I've agreed to have 2 years of.
I'll post updates if this thread isn't deleted or my account isn't suspended for complaining.

Let me take your side here. Call verizon billing and tell them you are cancelling the phone and service since you have not received it from Fedex. Verizon requires you to sign for their shipments from Fedex. The carrier then tries three delivery attempts and then sends the package back to verizon.
If you paid by credit card call up and dispute the charge, since your 14 days of previewing has not technically started as to return it within that time frame, just cancel the whole order. Make sure Verizon does not try to bill you .
Dispute, dispute and dispute.
You could have went into a verizon store and got your phone imediately instead of being shipped.
A lost or stolen phone not signed for by you or authorized person is verizons problem and not yours. You don't owe verizon for service not provided or the phone that was not delivered. Call your bank or credit card company and have them remove the charge.

Disgusted with Verizon and the havoc they made of my day

I called asking what the best way was to reduce my bill. Someone offers me a package and tries to get me the $300 card. He says he's unable to do the card bit, but gives me a nice package. Says that someone will be coming by on Aug 31st between 11 and 2pm. I get email about visit etc. Then a box appears, its a new cable box. I figure the guy coming on Friday has to install an upgraded box for me. I never received an email or call about the box. UPS was lucky I was home. So the box sits and waits until Friday. I get a phone call about the ticket and they are confused about what they are supposed to do with it, I tell them that I received this box, I'm trying to lower my bill. She says ok. Now we know. I was told my service would be disrupted on Friday, so when I woke up and there was no phone signal. I thought ok, tech will take care of it when he gets here. Turn on TV expect too see nothing, but I have TV and Internet service. Strange. But I go with it. Eleven o'clock rolls around. No call, no tech. So I call Verizon. I get bounced around by a guy who tells me to plug in the new box. Which didn't work btw. So I put my old box back in, then someone who bounced me to someone else who couldn't understand why my phone was out. I was put on hold for too many times too count. I was on a cellphone, minutes clicking away trying too get this taken care of and losing patience. Three hours later, I find that billing made a mistake and cut off my phone because it was part of the new package they would be giving me. They kept asking me if I moved, numerous times. They said I moved earlier this month, when a tech came by. I had to explain that a PSEG truck went by and knock down the line and I called to have them put it back up. I still have no phone and won't get one until tomorrow. I am disgusted. I am beyond **bleep** that no one told me that NO tech was coming and I have this cable box sitting in my livingroom. Sitting in a box and "I" have to find a way to get UPS to pick it up to return to them cause I'll be damned if I'm gonna search all over for a UPS store, with no car. No one explained to me that the new package would CUT OFF MY PHONE. No one knew what was going on with my account and its just inexcusable. I like the picture, I like the internet and when it works, I like the digital phone. But today pushed me to the limits of being understanding to the techs on the phone with me and the company. I think I've earned that $300 card I was offered from the guy on the phone originally. A day without a phone, 3 hours on the cellphone and missed appointments, just because of YOUR mistake.

You make the appointment. And here it is 9PM and no one has shown. No call. No apologies. Nothing.No complaint department. No Complaint number. NOTHING. You'll probably get rid of this thread because it is taking up too much space. But Verizon, you USE to be a decent company. I sang your praises to everyone and swore by you. But lately, all I do is swear at you. You outsource your calls on the weekend and they screw up their orders and I have been screwed ever since. Sure, things are fine now. But I had to re-work my schedule for you and you sent numerous messages that you were showing. And NOTHING. This is not a way to run a business. This is not a way to treat a customer who pays their bills and has been a long time customer with you. My friend recently asked me about you and I said, oh yeah. Great, never had a problem, works with you.Now I think you've gotten too big for your own good. You can't provide quality service anymore. I've told her to forget about it and stay with someone else. Someone who provides SERVICE and not empty promises.

Verizon Wireless lack of respect for customer base!

I have never, ever in my life as a customer of Verizon Wireless been treated with such distain as yesterday! From multiple CSR's to a Manager who flat out told me his hands were tied in his position. From the lack of respect to lack of responsibility! Being a 5 year customer who's $190.00 a month for my own personal line, to be led around blind is disheartening. I am eligible for an upgrade in about 6.5 months. Recently dealing with iOS problems and a rising cell bill made me want to look into the upgrades and what the best options for me be it with Verizon or elsewhere. Wanted insight regarding the Edge program and do some comparing. Too say the least, I did NOT get any of those answers. Even after being escalated to a manager, a day later, I am uninformed and surprised regarding Verizon's lack of respect for their customer base! This morning I tried locating some contacts for upper management for Verizon and haven't been very successful! Does anyone have any contact info to voice my lack of concern within the company before allowing their customer service reps and entry level management to let their core base of customers walk? I would be appreciative!
-RWJ

RSWJ4681,
We do not want to see you go. I can assure you that we truly respect you and value you. What exactly were you looking for information regarding we your reached out to out customer service team? What did the Supervisor advise you that their hands were tied on? Please provide additional details.
LindseyT_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

Percentage calculation on the Vendor payable amount

Hi Friends,
I am putting up a scenario and the requirement related to the vendor payment. It is as follows :
It is an agricultural business. Company is making down payment to vendors at the time of purchasing goods from them. They pay the balance after the end of season say after 1 or 2 months. While making the payment, they calculate 16% commission on the remaining amount and pay the same over and above the balance payment to the vendor.
Requirement :
a. They want that 16% commission to be calculated by the system and make the posting with the consolidated payment.
b. They want it in bulk and hence through automatic payment program.
Kindly suggest at the earliest.
Thanks And Regards
Sagar P

Hi Ramki,
Thanks a lot for showing interest in helping me out. Also regrets for not replying soon.
I will explain you the process in detail :
This scenario is for their Sugar Factory.This client does contract with two types of vendors : 1. Contractors who owns Tractors & 2. Contractors who owns bullock carts. The contract is for a seaon in the year which is basically from October - March. Here contractors will provide sugarcane to the company. Here the company gives advance to the contractors and start purchasing sugar canes throughout the season. Their process is as follows :
1. CONTRACTORS PAYMENT SCENARIO :
The Process : Advance to Contractors = Rs.150000 / Tractor.
2. BULLOCK CART CONTRACTORS SCENARIO :
The Process : Advance to Contractors = Rs.20000 / family.
Payment & Deductions :
Contractors will provide goods / services for free till the advance given is fully recovered. The entry of advance given will be made in the books in the first instance and the deductions will be settled with every bill / invoice raised by the contractor.
During the season :
10% amount will be held (or recorded against security held) on every supply / service provided / Bill made.
Amount of Diesel / Bamboo sticks etc. will be settled.
(ii) At the end of the season :
Remaining amount if any will be paid after 15 days (as per the normal vendor payment process i.e. payment every 15 days)
Requirements of the client from SAP :
1. 10% Amount deduction while each bill / invoice posting to these contractors (they will settle it at the end of the season)
2. Diesel Amount to be settled at the time of each invoice
3. Commission % to be specified to each contractor : 16% in the above case ( if advance taken) & (ii) 20% who do not take advance.
Kindly help.
Thanks And Regards
Sagar Padhye

Verizon does not answer customer service issues

I filed a customer service report two months ago, and received a response stating that the issue was indeed a Verizon error, however I have yet to hear a follow-up.
My issue is that the coverage map indicates I should have consistent voice and text service at my home address, however this is not the case. I have to drive more than a mile to make any calls and have my SMS inbox sync.
I’m sorry to hear about the service problems you are having at your home. As a consumer, I certainly understand wanting to go with a company that can provide service in your area. My name is Donna and let’s investigate this.
You are correct! I do show that our coverage map indicate that there should be signal in your area. Since there is not, I have taken the steps to open a trouble ticket with my Network Team to have them investigate this matter. Typically, the turn around time for a trouble ticket is 48-72 hours, so once a solution has been provided for this problem, you will hear back from me personally.
In addition, you should have received a separate email with the ticket number, but if you didn't, the ticket number is XXXXXXX.
I look forward to writing you with some good news, so we can retain your business.
I have been attempting to communicate with live support, who assured me that the ticket would be looked into and they would email me the status of the ticket. Another week has passed and still no followup by Verizon.
I can't not have service at my house, and Verizon has been entirely neglectful with handling this issue.
Note to moderator: If this discussion is deleted, I will be cancelling my service and will strongly dissuade others from using the service. Thanks.

>Duplicate post deleted. Follow this posters thread at the following link:<
Phone is NOT delivered; my bill made it. (Imagine going to a restaurant not eating and being given a bill.)
Message was edited by: Verizon Moderator

Is there a way of shifting purchases from one account to another with the same billing information, so that I don't lose purchases made by my iPhone when I sync?

The AOL address I was using for my iTunes account has been deleted due to me not signing in for awhile and I'm afraid that I will lose all of my purchases made from my iphone when I sync it into iTunes for a much needed update and so that I can (hopefully) transfer its data to my new iPhone 4...
The only time I have synced my current iPhone was when I activated it but since then I have not been able to sync with my computer and now have a new one.
Sorry about the garbled way this is written but I desperately need help:
1, Is there a way of shifting purchases from one account to another with the same billing information?
Or
2, is there a way of recovering my old account and changing the details?
Any other help is greatly appreciated
Thom

You don't need to access your e-mail account, just get into your Apple account and change the e-mail address. If you can't access your Apple account, then you have a bigger issue to contend with.

Sophisticated Lady by Billie Holiday can no longer be made into a ringtone

Despite the fact the I already own several versions of this song on CD, I suckered myself into buying it from iTunes just so that I could make it into a ringtone for my iPhone.
Once it finished downloading iTunes cheerfully tells me: "Sophisticated Lady" by Billie Holiday can no longer be made into a ringtone.
I wonder, was I too slow? Were there just too many people making this song into ringtone so now the ringtone quota for "Sophisticated Lady" has been filled?
What annoys me is there is no way of knowing, that I can tell, if a song can be made in to a ringtone or not. So, if you already own the music, it's a gamble. You have to buy the song from iTunes and then try to make it into a ringtone. If you're lucky it'll work. You can't just buy the ringtone. You have to buy the song, and then the ringtone, which is 2 * $0.99 + whatever else you payed for the music.

I think there are several people having issues with the ringtone icon not properly appearing for songs that can be made into tones. Also, there seems to be quite a bit of music that once could be made into ringtones that can no longer be made into songs. I get that for several of the Van Halen songs that initially were able to be made into ringtones, but that no longer can be. For example I get the error message "Eruption" by Van Halen can no longer be made into a ringtone.
If anyone else has figured this out, please let us know.

Previously I had my account set up so both my daughter and I got a text notification when the bill was due. I made changes in our plan and now we no longer receive alerts that the payment is due. How can I get this back?

Previously my account was set up so my daughter and I got texts when the bill was due. I recently made some changes in our plan and now this is gone. How do I get this back?

Sorry, without knowing the Apple ID/Password that was originally used to activate this phone, then there is no way to re-activate it, as you've found out.
Apple can't/won't help you. Your choice is to get this info, or you simply won't be able to re-activate this phone.
If you ex won't give it to you, then consult a lawyer.

TS1702 i made an in app purchase and the purchase is listed on my billing statement but the in application purchase is not available within the app?

i made an in app purchase and the purchase is listed on my billing summary but i cannot access the purchase within the app. I have tried deleting the game and reloading the app and the purchase, nothing seems to work.

I've had this with games, I had to contact support via the 'problems with this app' link on the receipt & they refunded my money.

I received a text from verizon saying i made a charge with a third party vendor that would show up on by bill

I got a text from Verizon saying I made a charge with a third party vendor that will be on my verizon bill. What the heck?????

Don't be surprised. I received this same notice but verizon has almost no way for a person to find the answer easily. Plus there are several charges on my bill that are on the web page that link to the contract. The links go no where! !
If they are going to charge something they need to find a way for people to know what is being charged.
An Iphone6 was upgraded on October 6 under the Edge program. The charge was added almost immediately and appeared on the October 12 billing cycle. The older phone was returned to them under the Verizon Edge plan and it was received by verizon on the 13th of October. That credit has still not been applied to our account. It took them a matter of minutes to charge us for the new IPhone 6 but so far they have not been able to apply the credit for the edge return after eight days. All the links to this transaction are dead and there are no records on the verizon billing site to back up the charges. The message today is the first 'hint' that there may be a charge coming but no mention of the credit.

Got Verizon notice that my kid's phone made a purchase on the internet. Will that purchase be billed to my account?

I have set a family safeguard to notify me when a phone on my account makes a purchase on the internet. I'm a bit confused how this works, because shortly after Verizon texted me the first notice of an internet purchase--there have been two, my kid texted me she would pay me back for it. Nothing has appeared on my Verizon bill, and I find nothing in current usage reports about it. Is this notice just for my information about what my kid is doing? Can she charge a purchase on the internet to my Verizon account?
When I examined the notice settings on My Verizon, I saw that when Verizon notifies me of something I've requested notice about, data usage, for example, it also notifies the phone involved. That's how my kid knew I knew of of the her purchases. I'm thinking now that she misunderstood the notice she got as telling me that Verizon would bill her purchase to my account. I assumed she knew that to be true. I know suspect she made a purchase on line with her debit card and thinks she billed it to me. The good news is my kid is responsible enough to offer to pay a charge she thinks she put on my account. The bad news, for her, is she could be emptying her bank account thinking I've got it covered and she can pay me back a little at a time.
Can anyone confirm that Verizon's notice of an internet purchase via a phone on my account is unrelated to how that purchase is paid? Also--this is the fun part--should I give her a heads up that she's probably spending all of her money, or should I let her learn when she's broke that she needs to understand what she's doing when she spends money. Tough call from my point of view.

Hello Pligrim,
Thanks for reaching out to us today. You have reached out to the right person to help you out today. These are great questions. With the alrets for purchasing apps or ringtones, those alerts are normally triggered when one is billing those charges to the account. What kind of device does your daughter have? How long ago did you receive the alert? If it was within this billing cycle that you are in right now it will not show up until the billing cycle closes for the month. We can always review the account for you to double check to make sure that they are either being charged to the Verizon Wireless acccount or to your daughters bank account.
I requested to follow you, please accept my request and please request to follow me back. Once we are following each other please send me a Direct Message. This way we can go over the account specifics. Hope to hear from you soon.
KevinR_VZW
Please follow me on Twitter @VZWSupport

HT4009 My e-mail bill says that I made a purhase om 9/11 and the account information says last purchase was 9/7 is it normal to get different dates on tne bill?   I made no purchase on 9/11.

My e-mail bill says that I made a purhase om 9/11 and the account information says last purchase was 9/7 is it normal to get different dates on tne bill?   I made no purchase on 9/11.

My e-mail bill says that I made a purhase om 9/11 and the account information says last purchase was 9/7 is it normal to get different dates on tne bill?   I made no purchase on 9/11.

On updating billing info while purchasing an album Rs 60 got deducted from my card. Happened 4 times and purchase also could not be made.

On updating billing info while purchasing an album Rs 60 got deducted from my card. Happened 4 times and purchase also could not be made.

Each time that you add or change the credit card details on your account a small temporary store holding charge may be applied to check that the card details are correct and valid and that it's registered to exactly the same name and address as on your iTunes account - it should disappear off your account within a few days or so.
Store holding charge : http://support.apple.com/kb/HT3702
What then happens when you try to make a purchase e.g. do you get any error messages ?

Billing issue resolution- false promises made by Verizon

Hello,
I have made 4 calls to Verizon to date over the past 3 weeks, spent 3 hours on the phone and counting. Each time, I was "promised" that a billing supervisor would call me back within '24 hours' to resolve the billing issue that I have.
Lies and broken promises. Still waiting to hear back. Do you guys take customer service seriously?
Very disappointed.

Please follow the instructions given in the second post of your original thread to access your private support case, as they are waiting a response from you. Failure to respond will result in your private support case being closed out.
If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer that solved your issue as the accepted solution.

Billing Madness

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