Billing questions/complaint

I have questions about my bill.  It was originally supposed to be $50/month...that turned into $66.25/month immediately.  Now it is creeping up on something that I was supposed to have for 12 months minimum. Your "customer service" is non-existant and therefore I have resorted to this format.  If there is information in this information that is the fault of Comcast not giving its customers the ability to email complaints or issues. I am requesting a line by line explanation of the charges on my bill before August 11 when it is required to be paid.  Please answer my questions or lose my business. Regards,judy5643

As a matter of fact, yet, I did read Zach's private messages. I can see the difference between the previous bill and the current bill my self online.  I have already compared both which is what prompted me to ask the question WHY! You have answered nothing but only regurgitated something pre-existing. How about getting an answer to the WHY the change!!! And I am not trying to be "petty" I am trying to get a valid answer to my question regarding the change in my bill.  I am well aware that this is a public forum.  I would venture to guess that others may have the same questions and only give up due to the resistence to giving answers of value. 

Similar Messages

  • Project Billing Question

    Hi All,
    I have couple of Project billing questions. Hope you can help
    1)A wrong customer was attached to project billing agreement, funding and base line also completed for the customer.
    Now we realized that its wrong customer and want to change it to correct customer.
    What are the options we have here?
    Can we delete or end date the billing agreement?
    will the funding be release from the wrong customner after deleting or end dating the billing agreement?
    2) Wrong customer attached to a project..agreements,funding,baselining are NOT done.
    How can we delete this customer and add the correct customer?
    The option to change the customer is grayed out.
    Appreciate if you can help.
    Thanks

    Hi
    On your first question you said the agreement was created for wrong customer. Since you already baselined the funding, I assume you have that customer linked to the project.
    You can go the Agreement form and  enter a negative funding line allocated to the same project. The total allocated amount will be zero. The agreement is now not allocated and free to be allocated to another project. If it is a wrong agreement you may update the agreement amount to zero.  Now create a new agreement for the right customer.
    The open issue is with the project. You have a wrong customer associated with that project. However, system will not allow you to remove the customer - project record.  Solution depends on the way the project was setup. Did you enable customer at top task? if so, end date the top task and create an alternative top task with the right customer.
    If the project has been set with a single customer you better close the project and start a new one.
    However, if you need an alternative solution, I can suggest a custom method. Go to Help > ..> Examine and change the existing customer of the project to zero contribution.
    Now you will be able to add the right customer to the project and have 100% contribution on it.
    Dina

  • All I want, is a simple email address to ADOBE, where I can ask a billing question. PLEASE HELP!

    I need a simple email address to SOMEONE in Adobe, where I can ask a billing question. It seems very clear that this is not smething the Company wants to attend to. After 30 minutes of ebing looped around and around through the menus, I cannot find a single, simple, email address where I can ask a question.  Can anyone help?
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    ~graffiti wrote:
    Foxit reader seems to be plenty for most.
    http://www.foxitsoftware.com/pdf/reader/
    Make sure that you Decline the spyware 'Ask Toolbar' that comes bundled with it.

  • How do i find out billing questions

    how do I find out billing questions? I have had the ability to inport and export documents and fill in the blanks and now I cant but but it says my next auto date is in May so Im not due to pay again

    Hi margaretr23028387,
    I've checked your account, and your ExportPDF subscription is active and in good standing. What specific issues are you running into? I'd love to help you get things straightened out, but need more information.
    Best,
    Sara

  • Unable to reach Customer service for billing question

    I have trie serveral times to call verizon customer service to ask about a billing question.  Either I'm disconnected or I receive a recording say the office is closed.  I tried Verizon's Live chat, explained my question and was told to call a 800 number  and the same thing happened again.  Why can't I reach a live person  regarding a billing question???????     What is going on with Verizon???? 

    I'm sorry you are having difficulty. An agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information or to help you resolve your issue.

  • Billing Question for Internet Service

    Hello, I was hoping you could answer a few billing questions I have? I ordered only the performance internet (thru XFINITY website) which is offered at $24.99 per month (promo for 12 months). I understand the installation fee for the first bill, but I wonder why1) the breakdown of the installation fee is $30.00 for video and $10.00 for the internet (I only ordered the internet!)2) I subscribed to the internet only but I got a bill including XFINITY bundled services + taxes, surcharges, & fees for the TV service (It also appears on XFINITY my account that I am connected to TV service)  Please help me understand the items in red below.Thank you for your time and consideration. -------------------------------------------------------------------XFINITY Bundled services $50.00 XFINITY Internet $34.99 - performance internet $24.99- wireless gateway $10.00) Other Charges & Credits $40.00- Install fee - video ($30.00)- Install fee - internet ($10.00) Taxes, Surcharges, & Fees $4.98- TV franchise fee $1.70- TV Sales tax $1.42- Internet sales tax $1.86 Estimated Total $79.97

    Hello Tesskwon,
    I'll be more than happy to address your concerns. I will send you a private message to discuss your account concerns further.
    Thank You!

  • TS1424 Its a billing question, do I have to wait till 8am?

    It's a billing question, will I be able to receive help or do I wait till 8 am?

    No, you don't have to wait for the battery to die.

  • UPDATED!!!!!!!!!!!!! Instant Ink billing question

    Just thought I'd update this and let ya all know how wonderful HP customer service is! Well, it's 12 days later and I;m STILL waiting to get this resolved! Guess what? It's just a matter of giving me an additional 50 pages that they billed me for or refunding the two dollar overcharge!
    Would you believe that I've talked to no less than 4 people on the phone, I've had to email screen shots (which prove I'm right, by the way) ALL OVER A FREAKING TWO DOLLARS! This is seriously EFFED UP folks! As soon as I get this resolved (of course saying soon and resolved in the same sentence when refering to HP Service is just plain ole funny) I plan to cancel my sub and run as fast as I can from HP service and products.
    I really need a new computer and have decided that it WILL NOT be an HP now. THEY'VE LOST A CUSTOMER OVER $2.00!!!!!!! This lack of CS IS CRAZY!!!!!
    Just wondering who to contact about a billing error for the Instant Ink program. I changed the plan before the billing cycle and was charged for the 100 page plan again, but my page history is showing the 50 page plan.
    I can not find a contact number for billing issues ANYWHERE and the online chat is not available.
    Am I forced to dispute the charge with my bank and cancel the Instant Ink sub just to get some help?
    And yes, I'm pissed off!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

    @jmaries 
    Are you in the US? If so, call 1-855-785-2777
    Just FYI, there's lots more info on the Frequently Asked Questions section of www.instantink.com
    Although I am an HP employee, I am speaking for myself and not for HP.
    Twitter: @Ciara_B_HP

  • Inter Project Billing - Questions

    Hi,
    We have setup Inter Project billing and the process works as expected.
    But we still have questions about the Accounting Process - do the ap invoice and the ar invoice hit the same account? and how do we clear the Open Invoices on both AP and AR?
    Please Help!!!!
    Thanks,
    Akshaj

    Hi Dina,
    A couple more questions.
    Following is a table with example transactions below:
    GL     Cust. Proj     Internal Proj.     Consolidated
    Sales           400          
    IP-Sales               (200)     (200)
    COS               200     200
    IP-COS          200          200
    Clearing     (200)               (200)
    Net Income          200      0     
    1.     Should the UBR / UER be an internal UBR/UER. Would it not otherwise murky up the UBR/UER for contract projects?
    2.     How do the Internal Project and the Customer Project rollup on the GL ? Do we need to have a consolidation project to net IP-Sales and IP-COS
    3.     Also - how do we handle scenarios where COS in the internal project is greater than the revenue/billed amount? How does this rollup to the Customer Project?
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  • Upgrading package billing question

    Hello everyone, just registered, so this is my first post! (sorry it's so long)...
    My query is this - I rang BT yesterday to upgrade to BT Unlimited Broadband (and to try to get a better deal, since we were still on the now presumably obsolete broadband option 2 at £23.80 per month!). Anyway, we were offered a great deal of £13.65 a month for the next twelve months which we were very pleased with. We had also been paying for the 'Unlimited Evening and Weekend calls' package on the phone (which had initially been free) but since we hardly ever use the landline and 'Unlimited Weekend calls' was being offered as a package with the unlimited Broadband offer, I asked for us to drop the Evening and Weekend calls subscription on the phone, which was agreed to. We also paid for a year's Line Rental Saver then and there for £141.
    We had been paying quarterly up until now, but I was told that since we were starting a new contract, we would be changing to monthly payments, which I also agreed to.
    All well and good. 
    However, due to very bad timing, our next quarterly bill was due to be issued that same day and, lo and behold this morning we received a pdf email notification with all our (few) phone calls listed (that's fine) and also the upcoming three monthly charges for 'Unlimited Evening and Weekend Calls' and 'Broadband, Option 2 - 40gb limit'. It also included the next three months line rentals, which of course, we have now already paid for in advance via the Line Rental Saver.
    My question is this - will we still be charged for the next three months and then gain this back via a rebate in the September bill? I did call up BT this morning when we received this next bill and was told that it 'was wrong' and would be updated. However, as of right now, the bill is still there, charging us for the wrong packages and for line rental for which we have already paid. We were told that we would receive a letter in the post 'over the next few days' but the email we were promised yesterday confiriming our broadband upgrade and phone package change never materialised, so I'm a little dubious that it will arrive either!
    Incidentally, when we log in our account (actually, it's my father's account, but I'm dealing with it for him), the correct, upgraded packages (Unlimited broadband and Unlimited Weekend calls) are listed, so I'm sure there's just some updating needing on the billing side. I wonder if I should contact them again or wait to see if the (promised) letter arrives and see what that says??...
    Solved!
    Go to Solution.

    try online chat and see if they can clarify 
    live chat http://bt.custhelp.com/app/contact/c/2902/?s_intci​d=con_intban_sanda_contact_us_chat_from_forums
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    If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

  • Infinity billing question... Thanks.

    BT phoned up a couple of months ago to ask if we wanted to go on a "saver scheme" (with anytime calling, think its called home phone saver) we said yes and took the offer. I have just added Infinity unlimited to my account, everything gone OK (starts in a week) now this is my question, when i just looked in my BT online, it has infinity listed, and with the infinity it has £16:99p line rental and free weekend calls tariff, which is NOT what we want. Will BT keep us on our new home phone saver tariff or will they put us back on the "old" £16:99p tariff. I am thinking that because you need a line tariff with infinity, that they listed it that way on the account. I just want to add infinity to my home phone saver tariff. Thanks.
    Solved!
    Go to Solution.

    Welcome to the forum. BT's order confirmations tend simply to notify what you've just ordered and are not sufficiently sophiscated to take account of any existing services at a higher level. Add to that the fact that their online account info is also deficient and you have a recipe for confusion. I'd wait until your next bill, which will be the definitive statement of your services. If you believe it's incorrect and can't get it fixed please report back here, where help will be available.
    You can click the white star next to this message if you think it was helpful.

  • Current Billing Question

    I recently moved into a new place, and plan to have the house's comcast account transferred into my name from the guy who moved out.  Before doing so I wanted to double check the current bill and see what I would be liable for when I end the service down the road.  On our bill we have a few questionable charges that I needed some clarification on. Item Description                        CostHD DVR Service                          $19.90Promotion2 @ $9.95 each Additional Outlet Svc                  $11.98Digital Converter - Preferred Promotion2 @ $5.99 each Additional Outlet Svc                  $9.25Digital Converter - Preferred   We currently have 2 new HD TVs each with an HD DVR Box, but these charges lead me to believe that comcast thinks that we have five tvs with five boxes.  Any clarification would be greatly appreciated.  Thank you in advance.

    The additional out fee is bogus! The comcast installer I had told me I would get charged extra for each outlet.... I have 5 outlets pre wired into my house... So what this guy did was wire up one outlet and stash my splitter under some scrap wires in the back of the conduit box!  I hooked them all up myself after he left and now I have basic cable on every outlet in my house. When you move into a new place always check to see if the cable is already hooked up.  Most of the time, cable companies will just leave everything hooked up outside and then when they come to "install cable"  they open the plate in your wall and just hook up the wire.  Unless you have a central conduit box inside your house like me... Then you can just hoook up the splitter and you have cable everywhere. The good thing about this is that it's not "stealing cable" like some people might try to make you believe. You're just hooking up all your outlets that you have installed and it's up to them to disable it from the street.  If they don't then their laziness is your gain.  he'res a layout of your bill:   Item Description                        CostHD DVR Service                          $19.90   - legitPromotion2 @ $9.95 eachthese are the box's for your TV's   Additional Outlet Svc                  $11.98    - bogusDigital Converter - Preferred Promotion2 @ $5.99 each Additional Outlet Svc                  $9.25      - bogusDigital Converter - PreferredThese are the bogus charges that they sucker you in for because you may not know that your outlets are already wired into your house and all they did was open the plate and hook it up

  • Cloud Service Billing Question

    We are in the process of creating some Virtual Machines in Microsoft Azure. We will only be using Virtual Machines in Azure and none of the programming or other hosting features. When you create a virtual machine, you must create a Cloud
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    So really I have 2 questions:
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    Any information at all would be very helpful. Thanks

    Hi,
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    Best Regards,
    Jambor
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  • Contract and billing question.

    I'm leaving to Basic Combat Training in mid September and I'm getting a phone beforehand so I can keep contact with people when they start allowing phone time, and so I can keep contact through Advanced Individual Training. I don't have a job so I've been saving money for awhile now.
    I'm getting an iPhone 5, so up front payment to start a contract is $199.99. The bill will be $110 monthly with the plan I've chosen. Now, I have enough money for the up front payment and the first bill, so I'm wondering, if I start my contract at the start of September 2013, when will my first and second bill be due?
    I'll start getting paychecks around the end of September/start of October and since I have enough money for the upfront payment, and the first bill, would the first bill be due at the end of September, and the next at the end of October? If this was the case, I'd be fine because my bank account would have my BCT pay already going into it so by the time the 2nd bill arrived I would already have more than enough money in my account from training to pay for it thereon out. However if the billing cycle is different (or if I have to pay the upfront cost + the first bill at the same time upon opening the account) then I'd need to put the billing on someone elses card then pay them back after my training. 
    Thanks, answers will help a ton.

    Hi voidn0ise,
    These forums are dedicated to Residential products and services offered by Verizon.
    For help on Verizon Wireless issues, please post your topic on the Verizon Wireless community.
    Thank you.

  • Billing Question

    Trying to make a purchase last night, I kept recieving an error message stating credit card processing was down, please try again later. I kept trying and kept getting the same message until it finally went through. I find out today, I was billed four (4) times for the purchase. Has anyone else seen this problem? I sent a email to support and hopefully they will credit my account as it was for a rather expensive box set. Just curious if I'm the only one.
    Homebuilt (Athlon-Asus)   Windows XP Pro  

    Hi japrice2000,
    Just a friendly reminder, this is a forum where users help other users. It looks like your issue may require a Verizon representative to review your account details. Please visit our Support page for a variety of ways to contact Verizon, including “Ask Verizon,” our virtual chat agent, and customer support phone numbers.

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