Billing Statement from CMR Claims Department for Drop Wire

I received a bill for a drop wire charge for a neighbor's address.  I think I received this bill in error.  I have seen many situations like this on other support threads.  I would like a resolution to this problem.

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  • Bill from CMR Claims department for drop wire

    After calling Miss Uitility to mark all lines, was doing yardwork and lost Fios services.  No lines were visably cut since we knew were they were marked.    The lines are not buried very deep.  Just below the surface.
    Received a bill in the mail from CMR Claims Department for $380.79 for dropping a new line. Nothing was ever mentioed by verizon about the charges and we were not given any kind of itemized bill from the technician.  How do I go about getting this resolved.  

    Hi prosswog,
    Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
    Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

  • Bill received from CMR (demand for payment)

    I received a bill from CMR Claims department for $345.96 in reference to property damage -- aparently a line of some sort.  I have no clue what they are talking about.  I contacted Verizon support and I got transferred many times and eventually was told they have no idea about this bill and could not help. I was told to contact the number on the bill. The CMR claims department are not  helpful or responsive.  They kept insisting that I make a payment or they would 'escalate the claim' and that if I wanted to avoid further action I should pay the bill.  I kept asking for a manager and insisting to speak to someone else, such as a supervisor, but was met with the same script "pay the bill" or 'can you pay $300.00 at least'? I will be filing a complaint with CFPB and BBB about their attempts to collect on a debt I don't owe, making false statements, and making threats to take legal action.   The Verizon customer support said the charges are from a maintenance/repair department (third party) and does not show up on my account. I have not ordered any type of repairs at all.   This is very frustrating.  I need to contact someone at Verizon that can escalate and resolve this issue.  It is impossible to contact anyone that actually knows how to handle this issue.  Any suggestions or comments are greatly appreciated.  Thanks.

    Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.
    Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
    Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions.
    To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".
    Please keep all correspondence regarding your issue in the private support portal.

  • Bill from CMR Claims in Oklahoma City, OK

    We have a case just like one in another thread where I nicked our Vierizon Fios line because it was only buried two inches deep in an unexpected place across the middle of our back yard.  When I called Verizon Service about it they assured me that there was no fee for the repair.  Verizon came out and repaired it on May 8th and now over two months later I got a bill from CMR Claims for $168.  If we had known they would charge us that we wouldn't have bothered having it repaired and would have just switched internet providers.
    No one at Verizon even knows about this bill and cannot help me, I was transferred all over the place.  Gene at CMR Claims says there is no requirement for phone cables to be buried, they could just lay on top of the ground.  If they had laid it on top of the grould I would have at least seen it!  Who is this company and are they even affiliated with Verizon? Can anyone put me in touch with someone at Verizon who can help get this resolved?
    Solved!
    Go to Solution.

    I have read several forum posts where people appear to have the same issue that I do.
    I received a bill from CMR Claims Department in Oklahoma City for $240.94 for a "DROP WIRE". I was billed for "VERIZON COST TO REPAIR" with no detail, no hours of work and no explanation of the bill.
    The Verizon Tech who decided to replace my wire NEVER said anything about any possible charges. He just said that it would be best to replace the fault wire to ensure I could get coninues service.
    QUESTION:
    1) Why did not the Tech informathat the repair would come with a cost. 
    2) How can I be billed afterwards for work that I have not authorized or approved?
    3) Why do I receive a bill directly from Verizon's 3rd party vendor, CMT. I am a FIOS subscriber and expect to deal directly with Verizon - not your vendors...
    I tried Technical Support, who sent me to the Billing Department, who said they would investigate and that where we are now.
    Someone please help,
    >TM

  • CMR Claim for Drop Wire damage

    We received a bill from CMR $261.77 for the damage to the fiber optic cable from a French drain installation. Technician from Verizon put a new temporary cable above the ground and told me that in a couple of days someone will come by and install it underground. I was told this repair was going to be free of charge because any repair that is outside my home is Verizon's responsibility. I had marked my utility lines and did not went deeper than 10" for the French drain... the cables should been 18" or deeper according to code. I have checked this forum and found a lot of users have the same experience where the cable is not dug deep enough and got the issue resolved. So after the temporary cable was left for over a week over my driveway I kept calling to address the issue and they told me in a couple of days I was going to get a call of the technician that was going to install the cable correctly... it went over a week and during the weekend I saw the cable was not there anymore and there was a pattern where the cable was dug. I did not got a call and was not called to make an appointment so that I can be there... after this my service was not working correctly so I kept calling Verizon and another week went by until a technician was sent and had to change the fiber optic head on the outside box that was probably dirty from the installation. With this we finally resolved the issue after almost 3 weeks where I did not have any service and I was told I was getting a reimbursement for all the time I was left without it, but instead a received a bill..!

    Hi arqpsa,
    Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
    Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

  • Bill from Verizon c/o CMR claims Dept for new drop wire

    Like a number of others on this forum, I received an unexpected bill from Verizon for running a new drop wire. $370.83 in my case. Same story here. The initial install was done poorly and the cable was discovered after using a sod-cutter and a rake. No digging was needed so there was no reason to call to have the cable located ahead of time. The crew that came to bury the new cable told us it hadn't been buried deep enough but they would do it right this time and it appears they did do it right, for the most part. I don't care for the way they ran the cable up the side of the house right next to a hose faucet so it interferes with attaching a hose or an insulated cover. The bigger issue is, they punctured one of my irrigation lines at the point where they route the cable under a sidewalk to connect to the box. I discovered this the same day I received this bill so now I'm not about to fix it myself. I don't know if it's necessary to vent on this forum in order to get my case escalated to a support agent but I need Verizon to contact me about making this bill go away and arrange for the repair of my irrigation system.  

    Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
    Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".
    Please keep all correspondence regarding your issue in the private support portal.

  • Create SD Billing document from Vistex Claim Request or Billback document

    Is there a way to create SD Billing document(VF01) from Vistex Claim request or Billback document. Our business is requesting that they do NOT want to settle the billback in Vistex instead want to create a SD Billing document.
    I found a check box 'create billing document' in Vistex Claim request document type configuration - but that does not seem to do anything at all.  What is this for? does anyone know? 
    Is there another way Vistex allows to create SD billing document ?
    Please help.
    thanks
    Suren

    Hi,
    The sole purpose of Vistex is to create chargeback/billlback documents with reference to a Billing document in SD.
    After create the CB/BB docs in Vistex, settlements can be done only in Vistex and cannot be brought back to SAP.
    Other option is to create a Credit/Debit memo as applicable instead of doing the settlements in Vistex, however tracking the document flow and reporting will turn out to be more complex.
    In any case, take the help of an ABAP per who would suggest if any workaround in the form of a dewvelopment is possible or not.
    Regards,
    Amit

  • Bill from CMR for new drop wire

    Hello,
    I recently received a bill in the mail from CMR claims for nearly $300 for a new drop line. I called 811 and had all lines marked prior to digging a posthole, however the fios line was not marked and unfortunately the line was cut about 8 inches into the soil. The technician initially came out and ran a temporary line to the house and said he didn't know why the line wasn't marked. They eventually came out a few days later and installed a proper line in the orange conduit. I called 1 800 verizon about the bill and to inform them that I called 811 and they have a record of that on file, however verizon had no idea what bill I was talking about and told me to disregard the bill and throw it away as it might be a scam. The billing department at Verizon noted that on my file. I called CMR and they told me I have to pay and their records don't say anything about 811 being called and if I don't pay that they will file a civil suit against me! Why on God's green earth would verizon use a third party like this? Is this bill legitimate or is it a scam? Please provide guidance on how to proceed. Thank you.

    Hi Scurtis2,
    Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
    Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

  • Bill from CMR

    I received a bill from CMR claims for a repair.  I got a bil for $673.37 (I wonder how they come up with numbers like this!).  I contractor hit the wire.  Prior to the job Miss Utilities marked everything.  Two techs that came by (got their names) and saw the marks said that since Miss Utilities had marked everything, I will NOT be responsible for the repair.  Nevertheless I got hit with this bill.  If I had been told I could be billed when the techs came to my house or I called for service, I would have investigated who was responsible for the damage, i.e., had Miss Utilities marked the wire correctly? Was the wire at the correct depth? According with NEC (National Electric Code) 830.47 underground broadband communication cable without safety conduit must be installed at least 18” deep and with conductive tape above. I can tell that when they buried the wire, both this time and the orginal wire that was hit, they were not buried 18” deep, probably less than 8”. I was present when both wires were buried.  Then I called Verizon, CMR is just a billing company, and NOONE can find any record whatsoever.  I was transfered to several department and no records.  Anyone has had a better luck??  Please help!  It seems search for this it is a common issue with Verizon.  If at the end I pay, I will cancel my service n the spot paying the cancellation.  There are so many options these days for this type of services and Verizon doesn't seem to care even after many years as a customer. 

    Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.
    Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
    Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions.
    To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".
    Please keep all correspondence regarding your issue in the private support portal.

  • Billing Statement for Repair I didn't Break

    I had Verizion FIOS TV/Internet installed on July 25th.  When the technician was out here, he informed me that the previous cable run (not sure who did this) was done to the wrong junction box (apparenlty my house runs to one that's 3 properties down, not to the one adjacent to my lot).  He ran new cable, and someone buried it within a week.  I just received a bill for $228.53 from a "CMR Claims" on Verizon letterhead.  The "Description of Damage" is for "Drop Wire" and the date is 7/24.  This doesn't make a lot of sense to me, as I wasn't responsible for not running or burying the cable, Verizon was.  Does Verizon make a habit of allowing these third party companies to bill for questionable charges hoping to collect from customers who did nothing wrong?  I'm going to submit this to the BBB as I'm not terribly pleased with Verizon for allowing this to happen.

    I would like to help you out if I can.  Just curious, have you called and discussed this with Verizon Customer Service?
    Joe D
    Verizon Telecom
    Fiber Solution Center
    Notice: Content posted by Verizon employees is meant to be informational and does not supercede or change the Verizon Forums User Guidelines or Terms or Service, or your Customer Agreement Terms and Conditions or Plan.Follow us on Twitter™!

  • Invoice from CMR

    I received an invoice from CMR for drop wire repair.  I do not believe that I owe any amout for this repair..  I believe the wire was improperly installed, plus I was told by the service technician that there would be no charge.  I would like to be contacted by a Verizon agent to resolve this issue.

    Sorry you are having difficulty, an agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information to help you resolve your issue.Please remember to check your spam/junk folder if you do not hear from an agent.

  • Deletion of Billing Factor from MEK2 T.Code.

    Hi,
    User needs to delete Billing factor from MEk2 transaction code for condition type 'ZP01' for profit center 2002. He is able to delete from VK12. But he is not able to delete from MEk2 or MEK4.
    Thanks
    Ravi

    Hi ravi prasad,
    Again you are in PLM tread, your problem seems to be related to MM, Kindly post it on appropriate thread to get quick and correct replay.
    Suhas

  • "Drop wire" Damage claim from CMR

    :
    We received a bill from CMR, company hired by Verizon for managing its property claims, for $307 for the damage to the fiber optic cable from regular normal lawn maintenance. Claim # {edited for privacy};date of damage/discovery 06/13/2015.
     Technician from Verizon promptly put a new cable on a ground, without even mentioning of any possible charge from Verizon, as the original cable was buried barely 2”deep under the ground. 
    According NEC 830.47  underground broadband communication cable without safety conduit must be installed at least 18” deep  and with conductive tape above. Also, check FOA standards, instructions and manuals, like Drop_Const_manual_CO_107145 (p26). In numerous published on this board cases the same story reappeared every time with a complaint on a bill from Verizon for damaged cable that was buried only  2-3”deep. If it was a systematic violation, why we, customers should be responsible for Verizon's own mistakes from the past 'gold rush' era of expansion? 
     Years ago, not only the cable was buried with the code violation on our property, our main septic line was cut through: basement and first floor were flooded with the sewage ..
    Are there any improvements nowadays? New cable with conduit was installed, breaking through 4 underground irrigation lines…
     And yes -  this time we are expecting a refund for damage repair from subcontractor. 
    And should I mention that in all 3 fiber optic cable underground installations on our property we were never notified ahead of time when the work will be done.

    Hi epoe1,
    Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
    Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

  • CMR Claims Dept bill

    Hi, I wanted to get some help with this bill I received from the CMR Claims Dept (Verizon Special Projects Billing).  Tried the chat and tried calling in.  No one was able to help me.  My service was out and I had to have a repairman come out.  Repairman came out and told me my neighbor had cut my line while trimming their trees and they had rerun new line for me.  Never did the repairman ever say I was going to be charged for this.  A few weeks later I received a bill for $328.77 for this repair.  Since I wasn't the person responsible for the damage to my line and was never informed that I would be billed, I don't think I should have to pay for this.  Please forward to a person who can help with get this taken care of, as you all did with the other people who had this same problem. Thank you,

    Hi mheekim,
    Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
    Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

  • "Drop wire" Damage claim from CRM

    :We received a bill from CMR, company hired by Verizon for managing its property claims, for $307 for the damage to the fiber optic cable from regular normal lawn maintenance. Claim # NJPR152343;date of damage/discovery 06/13/2015. Technician from Verizon promptly put a new cable on a ground, without even mentioning of any possible charge from Verizon, as the original cable was buried barely 2”deep under the ground. According NEC 830.47  underground broadband communication cable without safety conduit must be installed at least 18” deep  and with conductive tape above. Also, check FOA standards, instructions and manuals, like Drop_Const_manual_CO_107145 (p26). In numerous published on this board cases the same story reappeared every time with a complaint on a bill from Verizon for damaged cable that was buried only  2-3”deep. If it was a systematic violation, why we, customers should be responsible for Verizon's own mistakes from the past 'gold rush' era of expansion?  Years ago, not only the cable was buried with the code violation on our property, our main septic line was cut through: basement and first floor were flooded with the sewage ..Are there any improvements nowadays? New cable with conduit was installed, breaking through 4 underground irrigation lines… And yes -  this time we are expecting a refund for damage repair from subcontractor. And should I mention that in all 3 fiber optic cable underground installations on our property we were never notified ahead of time when the work will be done.

    Hi epoe1,
    Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
    Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

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