Bitdefender - Warning

I bought a subscription to Bitdefender recently.  Their website says it has 24/7 support, but that is not true.  I contacted them twice in the past month, and they say they'll email me back, but I've never heard a word from them.  I phoned them again today, and they just wanted to email me back.  I asked for a refund for my product, and they said they would email the sales team.  I checked my account at Bitdefender and the tags from my previous support requests are not even listed their anymore.
This kind of customer service is completely unacceptable.  I bought Bitdefender without researching them much, because they had an excellent reputation.  But NO MORE, not in my eyes.  Their customer service is non-existent in my experience and opinion, and I will not renew my subscription.  I feel ripped off. 
When buying ANYTHING, research the company or product first.  Even then, sometimes you miss something.

Thanks alinvlad to the link for the FAQ area at the Bitdefender website.  I looked at that website over and over and could not find FAQs.  I bookmarked them and read some of them over, and the bits and pieces I got at first glance should be in the manual.  It says not to scan archived (I assume they mean RAR or zip files) is one thing I got.  That should be in the manual under setting up your full-system scan.
You cannot have your Safari browser open when it scans? So life is supposed to come to a complete stop? No wonder you don't advertise that. That would be the first anti-virus I've ever used that requires no use of computer, even though previous ones have recommended that.  I guess I just expected more from Bitdefender. 
You said you want the history of my conservations with your support Team.  I have reported those here in this complaint.  There was really nothing else profound that was said.  The conversations were very brief.  Most asked how much data I have, how big my hard drive is, and then took my email and said someone would get back to me.  And then 2 or 3 weeks would go by and I'd realize no one ever wrote me back.  Just one big put-off.
Is there some setting on my computer or in the program that should be adjusted?  Because other than the tips you can provide, what else can be done?
Again, there is nothing else to report about conversations with your Team.  Please now, just leave this all alone.  I never anticipated that someone from Bitdefender would respond.  I mean, I thought you had a shortage of technicians and that's why you'd never get back to me.  So frankly, I'm surprised that anyone there has the time to read and respond to this thread.  I read other complaints on other websites, some of those people have serious problems with Bitdefender products.  Maybe go help them.  Are you guys training your technicians to be able to help clients, or are you too stingy on the training?  Is that why they just say someone will get back to you? 
My computer before this iMac was a Dell.  Wait times on the phone for their technical service were long, but in the end, the technician knew how to help me in detail.  So what is it... you guys just aren't willing to spend the time and money to provide such help anymore?
But again:
Is there some setting on my computer or in the program that should be adjusted?  Because other than the tips you can provide, what else can be done?

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    ☞ A malware attacker could get control of a code-signing certificate under false pretenses, or could simply ignore the consequences of distributing codesigned malware.
    ☞ An App Store developer could find a way to bypass Apple's oversight, or the oversight could fail due to human error.
    Apple has taken far too long to revoke the codesigning certificates of some known abusers, thereby diluting the value of Gatekeeper and the Developer ID program. Those lapses don't involve App Store products, however.
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    4. Starting with OS X 10.8.3, a third layer of protection has been added: a "Malware Removal Tool" (MRT). MRT runs automatically in the background when you update the OS. It checks for, and removes, malware that may have evaded the other protections via a Java exploit (see below.) MRT also runs when you install or update the Apple-supplied Java runtime (but not the Oracle runtime.) Like XProtect, MRT is effective against known threats, but not against unknown ones. It notifies you if it finds malware, but otherwise there's no user interface to MRT.
    5. The built-in security features of OS X reduce the risk of malware attack, but they are not, and never will be, complete protection. Malware is a problem of human behavior, not machine behavior, and no technological fix alone is going to solve it. Trusting software to protect you will only make you more vulnerable.
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    ☞ Software of any kind is distributed via BitTorrent, or Usenet, or on a website that also distributes pirated music or movies.
    ☞ Rogue websites such as Softonic, Soft32, and CNET Download distribute free applications that have been packaged in a superfluous "installer."
    ☞ The software is advertised by means of spam or intrusive web ads. Any ad, on any site, that includes a direct link to a download should be ignored.
    Software that is plainly illegal or does something illegal
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    Conditional or unsolicited offers from strangers
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    ☞ A web site offers free content such as video or music, but to use it you must install a “codec,” “plug-in,” "player," "downloader," "extractor," or “certificate” that comes from that same site, or an unknown one.
    ☞ You win a prize in a contest you never entered.
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    ☞ Anything online that you would expect to pay for is "free."
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    ☞ You open what you think is a document and get an alert that it's "an application downloaded from the Internet." Click Cancel and delete the file. Even if you don't get the alert, you should still delete any file that isn't what you expected it to be.
    ☞ An application does something you don't expect, such as asking for permission to access your contacts, your location, or the Internet for no obvious reason.
    ☞ Software is attached to email that you didn't request, even if it comes (or seems to come) from someone you trust.
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    6. Java on the Web (not to be confused with JavaScript, to which it's not related, despite the similarity of the names) is a weak point in the security of any system. Java is, among other things, a platform for running complex applications in a web page, on the client. That was always a bad idea, and Java's developers have proven themselves incapable of implementing it without also creating a portal for malware to enter. Past Java exploits are the closest thing there has ever been to a Windows-style virus affecting OS X. Merely loading a page with malicious Java content could be harmful.
    Fortunately, client-side Java on the Web is obsolete and mostly extinct. Only a few outmoded sites still use it. Try to hasten the process of extinction by avoiding those sites, if you have a choice. Forget about playing games or other non-essential uses of Java.
    Java is not included in OS X 10.7 and later. Discrete Java installers are distributed by Apple and by Oracle (the developer of Java.) Don't use either one unless you need it. Most people don't. If Java is installed, disable it—not JavaScript—in your browsers.
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    Stay within the safe harbor, and you’ll be as safe from malware as you can practically be. The rest of this comment concerns what you should not do to protect yourself.
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    ☞ To recognize malware, the software depends on a database of known threats, which is always at least a day out of date. This technique is a proven failure, as a major AV software vendor has admitted. Most attacks are "zero-day"—that is, previously unknown. Recognition-based AV does not defend against such attacks, and the enterprise IT industry is coming to the realization that traditional AV software is worthless.
    ☞ Its design is predicated on the nonexistent threat that malware may be injected at any time, anywhere in the file system. Malware is downloaded from the network; it doesn't materialize from nowhere. In order to meet that nonexistent threat, commercial AV software modifies or duplicates low-level functions of the operating system, which is a waste of resources and a common cause of instability, bugs, and poor performance.
    ☞ By modifying the operating system, the software may also create weaknesses that could be exploited by malware attackers.
    ☞ Most importantly, a false sense of security is dangerous.
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    An AV app is not needed, and cannot be relied upon, for protection against OS X malware. It's useful, if at all, only for detecting Windows malware, and even for that use it's not really effective, because new Windows malware is emerging much faster than OS X malware.
    Windows malware can't harm you directly (unless, of course, you use Windows.) Just don't pass it on to anyone else. A malicious attachment in email is usually easy to recognize by the name alone. An actual example:
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    Twitter: Follow @pstork
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