Black Bar keeps appearing on scans on my Officejet Pro 8610

I've tried scanning using both the scanner and the document feeder and a large black bar keeps appearing on the side of the page blocking half the document. This happens when I connect to my computer and when I plug in a USB directly to the printer. It is plugged directly into a wall point and I have reset the printer but nothing has changed. Any assistance would be appreciated.

Hi,
Looks like you can only do this if you start to scan from a computer (not from printer]. From computer, you have more choices under "Document to file" including option to select Black & White or Color.
Regards.
BH
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-My new HP Officejet Pro 8610 printed a newly scanned pdf document as an all black picture. I then printed a saved word documtent from my iMac which included a small picture. The document print was acceptable, but the picture was solid black. There were no error messages. These were, my initial tests, to check this new printer.

Hey there @TM-10
Welcome to the Community
I read through your post about your new Officejet 8610 scanning a document to your computer and printing out all black. I have a couple ideas for you to try.
Try the steps in this guide: Unexpected Scan Output Using HP Scan Application for HP Multifunction Printers When Using OS X v10.9...
Press the Power button to turn on the product.
With the product turned on, disconnect the power cord from the rear of the product.
Unplug the power cord from the wall outlet.
Wait at least 15 seconds.
Plug the power cord back into the wall outlet.
Reconnect the power cord to the rear of the product.
If the product does not turn on by itself, press the Power button to turn it on.
Ensure the printer is plugged in directly to the wall outlet, avoiding power bars and surge protectors. This ensures the printer is receiving full power and may help.
Good luck
R a i n b o w 7000I work on behalf of HP
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Officejet pro 8610 won't scan in color

I'm using a Mac OS 10.6.8 and just connected my new HP Officejet Pro 8610. It is only scanning in black and white. I do not see a place to select for color (when you select copy you have that choice but not on scan). It prints in color and makes color copies just fine. I also cannot see a place where I can tell it which folder on the computer to save scans to. Can you help me?

Hi @just1me ,
I'd like to help you be able to scan in color.
Did you download and install the Full Feature Software or run the Apple Updates?
Here is a document for Scanning with the Full Feature HP Software in OS X v10.10 Yosemite.
Try the Apple Software to see if you have the same results.
Here is a screen shot for where to change the color settings, scanning with the HP Scan Software.
After clicking scan, click on the drop down to get more options.
After showing the preview you can select the Edit icon at the bottom for more features.
To save the scan, select the Send Icon.
Hope this helps.
Have a nice day!
Thank You.
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Gemini02
I work on behalf of HP

HP Officejet pro 8610 scan to computer OSX 10.10

Dear all,
I've just bought a HP Officejet pro 8610 and it prints like a charm. I can't however scan to my computer. According to the manual I have to activate the scan to computer function in the utility program but I have no such option. Am I missing something? It works fine on my dads windows 8.1 laptop.
With kind regards,
Anthony

Hi charlene025,
Thank you again for responding!
It sounds like there is a driver conflict on your computer, especially since it is showing an older printer. I am going to recommend the following:
Uninstall the printer software. Uninstalling the Printer Software.
Reset the printing system. OS X Yosemite: Reset the printing system.
Verify and repair disk permissions. Disk Utility 12.x: Repair disk permissions.
Reboot the computer.
Reinstall the software from this website. HP Officejet Pro 8610 e-All-in-One Printer series Full Feature Software and Drivers.
Once these steps are completed try and re-enable the scan to computer function again.
Hope this works!
RnRMusicMan
I work on behalf of HP
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HP OfficeJet Pro 8610 Keeps Going Offline

I have been using my HP OfficeJet Pro 8610 wireless all-in-one printer for about 2 weeks successfully, but all of the sudden the printer shows as 'Offline' all the time and I cannot fix it. I have set the IP address to static and tried rebooting the printer & router, but nothing works. I can see this is an issue lots of users have, and it is very frustrating. I would appreciate help with the issue or in the worst case be shipped a cable to connect the printer to my laptop so I can work around the terrible wireless issues.

Hello @eliz90 , and welcome to the HP Forums, I hope you enjoy your experience!
I see you are experiencing connectivity issues. I would like to help!
I would recommend powering down your computer. Once the computer is down, select Setup on the front panel of the printer, and select Network. In the network menu, select Restore Network Defaults.
Once the defaults have been restored, disconnect the power cord from the printer and the power outlet, and remove the power from your router for 60 seconds.
After 60 seconds, plug the router back in. Once the router has begun broadcasting, plug the printer back in. Ensure you plug the printer directly to a wall outlet. Make sure to bypass any sort of surge protector or power bar.
After the printer is on, run the wireless setup.
I'd also suggest this document:
Wireless printing center Troubleshooting Issues
Good luck and please let me know the results of your troubleshooting steps. Thank you for posting on the HP Forums!
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Jamieson
I work on behalf of HP
"Remember, I'm pulling for you, we're all in this together!" - Red Green.

Driver can't communicate with new officejet pro 8610 for scanning

I just bought a new officejet pro 8610. Followed all directions and set up with wireless connection. Prints fine but will not scan. Will not work if used at control panel on printer or software. First tried it on a windows 7 machine. Just tried on a new windows 8.1 machine - same problem. Very frustrating. Have done the HP scanner doctor and when it gets to driver it says scanner driver can't communicate to product. Used disk and then went to HP web site and downloaded latest software and drivers - still does not work.
I'm about ready to take the printer back but am open to any ideas.

Hi @ecsteve
It is possible you have a firewall or antivirus that is blocking the scan communication. Printing is considered outgoing and is not considered a threat, but because scanning is incoming communication, an antivirus or firewall could be blocking it to protect the computer.
If you have Norton, take a look at the following link; I cannot configure or access a network printer or other devices after I install my Norton product.
I found this in a post by @Norton_Support . If you have a different Anti Virus program, let me know and we will work through this together to come to a solution. Thanks.
- In support of Movember
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~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
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Sunshyn2005 - I work on behalf of HP

Thin horizontal black line at BOTTOM of page when scan on HP Officejet Pro 8600 Plus

I owned an HP Officejet Pro 8500 and scanning was perfect. I recently purchased an HP Officejet Pro 8600 Plus.
When I scan from the HP 8600 auto document feeder, I get a thin (several pixel wide) black line along the bottom edge of the resulting scan. This line will sometimes be slighly crooked or only appear across half the page, in which case it tends to get thicker toward the edge of the page). I believe this line is an artifact from scanning the very bottom edge of the oroginal document. I think it is showing where the bottom edge of the page was when scanned. If the document is a little skewed, then the black line at the bottom will be a little crooked, probably following the edge of the page. This problem is consistent, and repeatable. It happens in both "Scan To E-mail" mode and "Scan To Network Folder" mode.
When I scan from the flat bed, I get a very narrow black line along the very top edge of the resulting scan, but the bottom appears fine (although I've not tested this extensively).
These thin black lines did not occur when scanning from the HP 8500.
I am wondering if there is a setting to adjust this, or if it is a firmware difference between printers that needs debugging.
This question was solved.
View Solution.

I find it interesting that the issue happens across both printers. This is what leads me to believe this is something with the software/connection with the PC. One thing I will note is that you mentioned above using Adobe Reader 10.1.6. The latest version of Adobe Reader is 11.0.02. I would advise removing your current version of Adobe Reader and install the latest version.
I am not sure if this will fix the issue as you mentioned the line comes across in jpeg and other scanning styles. Do you possibly have another PC you could try setting up a connection with quickly and attempting a scan? This would be another way to ensure if the issue is coming from the printer or a connection/software issue.
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HP Device Not Found Error when trying to print or scan wireless- HP Officejet Pro L7590

Have had HP Officejet Pro L7590 All-In-One Printer for years. Always worked fine and I had no issues printing via wireless connection. Several months ago.. Possibly after a Windows 8 update. From Windows 8 to Windows 8.1 I have not been able to use the printers wireless feature. When I try to print or scan it shows the printer as offline. Also get an error message that tells me "HP Imaging device is not found". I can still print when connected to USB. Cannot scan or use features of the HP software suite. I have tried several times to correct. Reloading the software and drivers several times, but no success. I just tried again and was able to print the test page wireless, so got all excited and thought I fixed it. Then tried to print something and got the same error message I have seen in the past. I have talked to certain supports saying that it may be a firewall setting within Windows. Any other suggestions? Thanks

Hi @rfjones002,
Welcome to the HP Support Forums! I see you are not able to print or scan wirelessly to your HP Officejet L7590 and your computer running the Windows 8.1 Operating system. You get a 'Printer offline' or 'HP Imaging device not found' errors.
I would like you to start with the steps listed below:
Hold down the Windows Logo key () on the keyboard and the 'R' to open the run box, type %temp%
Delete all files and folders from the temp folder. Choose skip if any pop ups appear saying any of the files could not be deleted
Uninstall the software again - Uninstall the Printer Software Instructions
When the uninstall has completed restart the computer
Follow these steps to reset the registry settings and options for Windows Installer.
Hold down the Windows Logo key on the keyboard and the 'R' to open the run box
In the Open box, type
msiexec /unregister
and then click OK.
Hold down the Windows Logo key on the keyboard and the 'R' to open the run box
In the Open box, type
msiexec /regserver
and then click OK
*Note: there is a space between the c and the /
If you have any difficulty with this step, please use this link to perform it another way. Restarting Windows Installer
Run Disk cleanup from Accessories\ System Tool < How to Delete files using Disk Cleanup
Download and install the latest version of Adobe flash player http://www.adobe.com/support/flashplayerflashplayer/downloads.html
Perform a clean boot > How to perform a clean boot in Windows
Download the following SP40669 File Download - if this does not download and or install please proceed to the next step.
Turn off the Real-Time Scanning and Firewalls; The image below is a McAfee example, if you have a different antivirus program and need help disabling Real-Time Scanning and Firewalls let me know.
- Image source
Now you can go ahead and download and install the software here >
HP Officejet Pro Full Feature Software and Driver
If you are unable to print a test page, please run the HP Print and Scan Doctor- It was designed by HP to provide users with the troubleshooting and problem solving features needed to resolve many common problems experienced with HP print and scan products connected to Windows-based computers.
Please let me know if this was successful! I will watch for your reply.
Thank you,
HevnLgh
I work on behalf of HP
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Can't Scan with HP Officejet Pro 8600 N911g

The printer just stopped working yesterday. I am running Yosemite 10.10.2. Through internet searches, I have upgraded to the lastest HP software and drivers. I have reset printing. I can get printing to work with an ethernet cable. Wireless will not work.
I keeping getting an error in HP Scan that the printer is not available. However the printer works when I print to.
I have spent hours trying to fix this problem. Please help, the printer and copier work but not the scanner.
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Hi @dpm2591,
Welcome to the HP Forums!
I see that you are unable to scan wirelessly with your HP Officejet 8600 pro on Mac OS X 10.10. I am sorry to hear this, but happy to help!
I would recommend to start with going through this scanning guide, A 'Connection Error' or 'No Computer Detected' Error Message Displays When Scanning for HP Officejet....
Hope this guide works for you!
RnRMusicMan
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping!

Not printing black ink after new ink cartridge installed (HP Officejet Pro L7555)

I have an HP Officejet Pro L7555 on which I just replaced the black ink cartridge. Now it won't print in black at all. I have tried cleaning the printhead multiple times to no avail. I only get printouts of boxes in all colors except black and nothing else written on the page at the end of each printhead cleaning cycle.
When I print the Self Test Diagnostic Page, it comes out in Magenta instead of black. On this page, it shows that both printhead are in good condition. The ink level on the black ink cartridge is shown to be full as would be expected for a newly installed cartridge.
I have replaced other cartridges on this printer before, and have not had this issue. Could anyone please help?

Thanks, garytech1. I have seen the document.
Solution 1. I have used and am using only genuine HP cartridges. The one I recently replaced was black. I have replaced the other colors before without problems.
Solution 2. I am using the correct type of paper. There are no streaks on the printouts. Any printing I try from a document with black text comes out blank. The only two types of printouts I have obtained are:
a. The Self Test Diagnostic Page, which comes out in magenta and it has no streaks. It also lists the status of the printheads as being good.
b. The printout that follows a printhead cleaning that has all color boxes except black. There are no streaks here either.
Solution 3. I have checked the print settings (I have Windows XP SP3) and they are all correct.
Solution 4. I have printed the PQ Diagnostic page and it is all blank except for some colored boxes. There are no streaks in them. No grey boxes appear.
Solution 5. There is nothing wrong with the images or documents I am trying to print.
Solution 6. I don't see why I should have to spend $70+ to replace the black/yellow printhead when:
a. The yellow color comes out fine in the colored boxes
b. All the diagnostics (the ones that are in the installed software as well as the ones I obtained from the HP website) all show the condition of both printheads to be good, and
c. When all printing was working just fine before I replaced the cartridge. Is there a physical way to clean the printheads since it appears from all of the above that it is the genuine HP ink that may have actually plugged it up?
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Troubleshoot scan to email officejet pro 8600 plus

printer cannot connect to the server. Name and address both verified by ISP. any other suggestions?

Hello kaybe123,
Welcome to the HP Support Forums!
It appears that you are unable to Scan to Email with the Officejet Pro 8600 Plus, getting server connection errors. I would like to offer a few suggestions that I hope will help you get this working.
Check for updates on the printer, Getting the Latest Firmware and Product Updates.
Power off the printer and ensure the power cord is connected to a wall out let.
Next you want to power reset the router. If it has a power button press that, if not, remove the power cord. Wait 60 seconds and then allow it to power back up. Once router is fully on, power up the printer.
Test the Scan to Email, if it works there is no need to continue. If it doesn't, try the next suggestion.
Refer to this Thread answered by a colleague of mine happytohelp01 : Efax 7510 still won't work after turning off/on ePrint several times. Follow the steps to setup a Manual I.P and DNS for the printer over the network. The steps will be the same, if not very similar for your printer as the one in the above post.
Try to Scan to Email once done. If still unable to Scan to Email, continue below.
Go back to the above Thread, rather than using the DNS suggested try this set; Primary DNS Server : 209.244.0.3 & Secondary DNS Server : 209.244.0.4.
Try to Scan to Email, if the feature is still not working you will need to call HP's Cloud Support team. If you live in the USA/Canada, 1-855-785-2777. If you live outside the USA/Canada, click HERE to find the Technical Support number for your country/region.
Best of luck.
JERENDS
I work on behalf of HP
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Scanning Problem - HP Officejet Pro 8500a

I've had a problem with scanning from my iMac running 10.6.8 (and lesser versions) to my HP Officejet Pro 8500a over my wifi network.
Printing works flawlessly. When I try to scan a single-page document or photo, it scans only about HALF of the page then stops. It doesn't matter if I scan using the Preview, Print and Fax or what.
I've searched these forums for anyone reporting a similar problem but can't find any.
Any help would be appreciated. Apple Support has not been helpful.
Thanks!

Try this: Open the HP Device Manager. Click Information and Settings. Select Scan preferences from the drop down list. Uncheck the box that says Skip Scan Preview Window. Now when you scn, you look at the preview and drag the lines to whatever you want to scan.

Wireless scanning problem HP Officejet Pro L7590 on Windows 8.1

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Hi,
Please download and run the following tool on your Sony:
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Regards,
BH
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

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