Black ink hp 3520 not working

Hello,
I have followed all of the suggested steps (i.e. reboot, alignment, vent cleaning, change of cartridge, cartridge clean) and nothing has resolved my issue of the black ink not printing. Any help or suggestions are greatly appreciated.
V/R,
E

Hello @eshutler and welcome to the HP Forums!
I'm sorry to hear your Deskjet 3520 has been having issues printing black but I will certainly do my best to help out
I'd suggest that you go through this Printer Prints a Blank Page or Does Not Print Black or Color Ink for the HP Deskjet Ink Advantage an... document just to make sure you have tried all of the steps within. If you have and the problem persists, please call our technical support team for your area and request a replacement. AT THIS TIME, regardless of the warranty, they should be able to set that up for you.
Let me know how things go
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**MissTeriLynn**
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Black ink cartridge is not working

And no, it's not empty! ;-)
I have an HP 1210 All-In-One and while my color ink cartridge (which IS just about empty) will print, the black ink cartridge will not. After replacing the black ink cartridge, I printed 10-20 pages or so and then suddenly it stopped working. When I hit "print" the printer sounds like it's printing, but a blank page will come out. I've gone through the various troubleshooting guides, cleaning, aligning, etc. But nothing using black ink comes out.

It's a software problem! I changed cartridges, cleaned, aligned, etc. and nothing happened. Then unplugged printer from my desk top and plugged it into my lap top. Black printed just fine. I uninstalled all HP printer software from my desk top computer, and downloaded new. Installed new software, plugged printer back into desk top computer, and it works fine.

Black ink cartridge will not work even though new; photosmart 5510 d-all-in-one series

My printer has suddenly stopped printing properly. The black ink is no longer printing. I have tried 2 new cartridges and cleaned the printheads. Th black does not come out in the print quality diagnostic nor in any documents that I need to print. The printer is 2 years old. Is there anything I can do to get it to work?

HI,
Please follow this document for the issue
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c03425035&cc=us&dlc=en&lang=en&lc=en&product=506...
Hope this helps
Although I am an HP employee, I am speaking for myself and not for HP.
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Black ink cartridge will not work even though new; photosmart 5520 e-all-in-one series

My printer suddenly stopped printing properly. The black ink is no longer printing. I changed the cartridge, thinking it might be defective. I have cleaned the printheads several time, reset the cartridges etc. and the ink still does not come out in the print quality diagnostic nor in documents that I need to print. The printer is 2 years old. Is there any other things I could do to get it to work, before I go and buy a new printer????
Any suggestions would be appreciated.

Hi L_C54,
Welcome to the HP Support Forums! I see you are running into some print quality issues on your HP Photosmart 5514, you are unable to print in black ink after replacing the cartridge.
I would like you to continue here: Printer Does Not Print Black Ink or Color Ink, or Prints Blank Pages, I understand you may have done some of these steps already but I need you to complete all steps in order to resolve the missing black issue you are experiencing.
Please note: There are three printhead cleaning stages. Complete all three stages if necessary. If the printhead is badly clogged, it might require another cleaning cycle. If so, wait 30 minutes after the last (third) cleaning stage to start the first stage of the cleaning process over again.
If you are still unable to print in black ink, I suspect the issue may be the printer and not the cartridge. Please let me know which Country/Region you are in?
I hope to hear from you soon.
Thanks,
HevnLgh
I work on behalf of HP
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Branch new HP4500 black ink cartridge is not working

I have HP Officejet 4500 series printer. When I repaled branch new HP 901 black ink cartridge, the aligment page came out without black, message text shown not detected. I went through all trouble shooting step to check the ink level, to clean the print head, ...but was frustrated. The B/W document won't print at all. Please advice. Many thanks.
This question was solved.
View Solution.

What is the warranty ends date on the cartridge? (YYYY/MM/DD) If it's within warranty I'd advice contacting HP phone support...
Although I am an HP employee, I am speaking for myself and not for HP.
Twitter: @Ciara_B_HP

Black ink cartridge will not work even though new. HP3520 Deskjet

I have changed to a new HP black catridge (364) and done different procedures for cleaning etc.
Still no black print.

As this is a 3520 I'd advise calling HP Phone Support, regardless if you're out of warranty, as you may require a replacement printer. Can you please let us know how you get on?
Thanks
Ciara
Phone no.s
http://welcome.hp.com/country/us/en/wwcontact_us.html
Although I am an HP employee, I am speaking for myself and not for HP.
Twitter: @Ciara_B_HP

Re: Black ink cartridge is not working

I am having the same problem. New cartridge. I bought a three pack for $59.00. I am thinking about installing a new one and taking back the rest of the three pack if the first one is defective. Don't know what else to do.
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Hello Traceey,
Please perform the below mentioned steps, that should resolve the issue.
Check the ink level on the ink cartridges, it should be > 25% full.
Press the SETUP ( wrench tool icon button ), then
Press the TOOLS and then select CLEAN PRINTHEAD .
You might have to perform the above mentioned steps atleast for 2-3 times.
If issue still persists, call HP TECH SUPPORT for further assistance.
If you are in US , the toll free # is 1-800-474-6836 .
If you are not in US , then log on to www.hp.com , at bottom-left corner there is a world map icon, click on it and then select the region you belong to, which would then provide support options for you for that region.
Regards,
Jabzi
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Regards,
Jabzi
Give Kudos to say "thanks" by clicking on the "thumps Up icon" .
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Black ink color will not print. Printer indicator on the printer and at the computer shows that the

The Black ink color will not print on my HP Officejet 7500 E910 printer. Printer indicator on the printer and at the computer shows that all the colors are about 50% full. Any ideals? I have the run the printer thru the diagnostic page and have cleaned the cartridges.
Thanks

Just wanted to let everyone in on a little trick I learned about 10 years ago with inkjet printers. This might not work for everyone but it worked wonderfully on this printer and all the previous ones that I have owned.
The printer head will get clogged. On this printer it seems to get clogged often. You will need to wash it under Warm water. It might take as long as 4-5 minutes to run the water thru the small circular apertures and also the bottom of the printhead-- where the ink actually exits the printhead.
What you need to do:
1. Remove all of your ink cartridges
2. Release the grey latch, or lift it up
3. Remove the printhead
4. place the printhead under a warm water stream cleaning both the inside and outside of where the ink enters and exits the printhead
5. keep running under warm water untill you dont see anymore ink coming out of the printhead
6. Dry with kleenex dabbing lightly untill you soak up all the water off the printhead
7. replace in printer
8. Run clean up twice and then try and print a diagnostics page or print alignment.
I hope this works!
Cheers

My screen is black and keyboard is not working. USB is good. Caps lock light will not turn green like I have no power. Any suggestions

My screen is black and keyboard is not working. USB is good. Caps lock light will not turn green like I have no power. Any suggestions

Ouch, doesn't sound good, but...
Have you done a PRAM reset, CMD+Option+p+r...
http://support.apple.com/kb/HT1379
In fact, do 3 in a row, takes a bit of time.
Intel-based Macs: Resetting the System Management Controller (SMC)...
http://support.apple.com/kb/HT3964

I changed the black ink cartridge - does not print

I changed the black ink cartridge to a refilled one, but as it did't work , changed it to a genuine one. Now the printer does not print, though it seems to be working, all I get is plank pages. I unplugged the printer, but it didn't help. what can I do?
The genuine cartridge is new and has ink. I changed an other cartridge too (blue) , but this one to a genuine one, and it is working if I copy/print coloured pictures.

Hi there, which printer model do you have?
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Photosmart C309a black ink cartridge will not print

Hi.
I am having problems with my Photosmart Premium C309a printer. It will not print using the black ink cartridge. I pulled this printer out of storage and the original cartridges had run out. I replaced these with brand new cartridges. When printing a quality report, everything turns out fine except there is no text and no black square from the black ink cartridge (however the photo black cartridge DOES print). Printing a page of text just results in a blank page. However, images and coloured text print out fine.
I have tried a lot of troubleshooting steps listed on these forums and elsewhere. Soaking the pritnhead seems to be the most effective solution for others but this has not worked for me. However I cleaned the printhead very thoroughly and there is no trace of ink anywhere in it. So far I have discovered that it is a hardware issue rather than a software one as there is no black ink on pages I try to photocopy. I have tried the following troubleshooting steps:
Turning both the printer and PC off and on again
Resetting the printer to factory defaults
Reinstalling the ink cartridges
Automatically cleaning the printhead (several times)
Aligning the printhead (fails - probably due to the absence of black ink)
Soaking the printhead in hot water (twice)
Rinsing the printhead under running hot water
Manually scrubbing the printhead with cotton buds
Making sure the cartridges are vented properly
I'm at a loss as to what to do next. Any help would be greatly appreciated.

I am having the same problem. I 've soaked the heads, I've put genuine ink in. I've tried everything but cannot get it to print in the Black XL. Prints all other colors and the photo black, but no in text black. So irritated right now !!!
HELP ! ! !
I've even did a hard factory reset.

HP3070A Black Ink Cartridge does not print

My black ink cartridge started printing badly so I changed the cartridge and now it doesnt print any black at all. Having done all the usual things eg: ink clean, print head alignment check, restart, etc etc several times I found a post on this forum saying to try switching paper type to glossy. Lo and behold - prints perfectly! A life saving tip as I work from home and need a printer to do my job. I have had the printer for 18 months, so it's out if warranty now, quelle suprise, but apparently HP are extending this to two years as this is a known fault with the HP3070A? So how do I go about getting a repair/replacement under this new warranty? I've tried to find a contact tel no for HP Support but funnily enough it isnt available. I am a member of Which? and bought this printer on their recommendation. I will be contacting them to tell them to change oit to a "Don't Buy" if this isnt resolved quickly.
Come on HP support - support me!!!

The UK Support site here says chat or telephone support is available 8:30AM to 6PM local time. I suggest trying tomorrow. If you are unsucessful tomorrow post back here and I will see what I can do to escalate this.
HP contact options
Based on the information you provided, the following contact options are available for your product.
Chat - Chat is currently unavailable. Please come back during the hours listed belowHours of operation
Monday through Friday 8:30 a.m. to 6:00 p.m. (Excluding public holidays)
Phone - Call is currently unavailable. Please come back during the hours listed belowHours of operation
Monday through Friday 8:30 a.m. to 6:00 p.m. (Excluding public holidays)
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
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HP Photosmart Premium Fax All-in-One Printer-C309a-new black ink cartridge will not print

i just installed a new black ink cartridge (manufactured by HP) when print quality became poor in the middle of a job. it completed the job fine, but when i have tried to print subsequently, only those parts of the document that are in color/greyscale will print. the black is simply absent from the document. the supply level is showing as fine and all diagnostics indicate there is no probem. i have not received any error messages. i have tried turning the printer on/off. i have tried cleaning the printheads. i have tried uninstalling & reinstalling the cartridge. i do not have any additional black cartridges to try to see if that will solve the problem, but as noted above, it did work initially. i am just printing to regular plain white printer paper. i have tried all the relevant steps in the HP troubleshooting document for poor print quality posted elsewhere on this page. nothing has worked! someone else's post mentioned resetting the printer, but did not say how it was done. any ideas on a solution??? thanks!
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View Solution.

To reset the printer, follow these steps:
While the power is on, remove the power cord from the back of the printer. Wait at least 30 seconds, then connect the power cord to the back of the printer, then turn the unit on. That will complete a power reset.
Now, missing black during printing can be a result of a couple of things. If it is only missing say when printing from Word, then the print settings within Word are set to grayscale only (or something similar) which would exclude the black cartridge. If it is from all programs, then it is either the main print settings set to grayscale only, or the printhead/cartridge is clogged up/dirty. If it is not the print settings, then create a print quality report and follow the steps in this document:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01624986&tmp_task=solveCategory&cc=us&dlc=en&la...
007OHMSS
I was a support engineer for HP.
If the advice resolved the situation, please mark it as a solution. Thank you.

Black ink cartridge will not fit into assigned slot.

I cannot insert new black ink (564) into original black in spot (564 setup)on the left side of ink carriage, because new cartridge is wider than original. I already inserted a 564XL black ink into the black ink slot on the far right side of carriage. Printer would not work with only one black cartridge, so I bought a 2nd 564 Black ink cartridge to install on far left side of cartridge (but it won't fit).

Thanks for the model number and additional information.
The cartridge on the far left is called Photo Cartridge. You need to install a replacement photo cartridge in that slot. See the document below to understand the difference between the black and photo cartridges:
http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&dlc=en&docname=c01839024
The two cartridges have different label icons on the packaging and on the cartridge. This will help you identify the correct cartridge in the store.
Alternately, please visit the link below to order the photo cartridge online:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02944025
If you are in United States, click on the link for HP Home and Home Office Store. Choose the option 'HP 564 Photo Original Ink Cartridge'.
Say thanks by clicking the Thumbs up icon in the post
Please mark reply as "Accept as Solution" if it solved the problem, so others can find it.
Although I am an HP employee, I am speaking for myself and not for HP

Black ink cartridge will not print even after installing a new cartridge

my black ink cartridge is brand new and will not produce any print. The other 3 color cartridges are also new and they print fine. The set up cartridge is out of ink. Is it needed once the printer has been set up?

Hello rhergnal,
Welcome to the HP Forums.
I see that you are having some issues with printing in black.
Just so you are aware, you do not need to keep the starter ink cartridge once it has been used. It will not be needed again.
Please click on the following link that deals with when the Printer Prints a Blank Page or Does Not Print Black or Color Ink for the HP Photosmart Premium e-Al....
Please feel free to write me back if you have any other questions or concerns.
Cheers,
Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
W a t e r b o y 71
I work on behalf of HP

Black ink hp 3520 not working

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