Black login screen, only the mouse appears.

Question

Hello guys,
My problem is this,
Windows does
all the updates
normally
without any error
during
the process,
but
each time the
system reboots
the machine,
Windows logo
appears
carrying
the system
and
when
it arrives at
logon screen
nothing pops up,
only
the mouse pointer
and
nothing more,
the screen goes
completely black,
and
the only way
to make her
appear
is
pressing
the reset button
of the machine and
then
reappear
user logon
options.
After the
last
updates
he doing
it constantly,
when I turn off
the machine
and
turn it
back on
the logon screen
is
completely black.
All drivers
of the
machine components
are up to date,
there is no shortage
of
memory,
disk space
and
I couldn't
solve the problem
even
having
done
a
refresh
in Setup.
Waiting
for your help,
below
is the
basic description
of the machine
in question:
Processor:
AMD FX
OctalCore-8320,
4000
MHz
(20
x
200)
Motherboard:
Asus
M5A99X
Evo
Memory:
Corsair
Vengeance
4
GB
CMZ4GX3M1A1600C9
x
3pcs
VGA:
ATI
Radeon
HD
4850
(1
GB)
HDD:
SAMSUNG
HD161HJ
ATA Device
(160
GB,
7200
RPM, SATA-II)
for
system
HDD:
WDC
WD5000AAKX-001CA0
ATA Device
(500
GB,
7200
RPM, SATA-III)
for files.
Thanks in
advanced.
Marcelo "Sushi" Zanatta

Answer 1

Hi,
I got the same phenomenon on my testing machine.
Every time when finished update install, the logon screen won't load immediately, I usually tab on the keyboard along with the mouse to call the screen back.
You may also try to use the Ctrl + Alt + Del and recheck this issue, the next time.
This might be caused by the compatibility between the driver and the OS, you may submit this issue throug hWindows Feedback Tool, and wait for the new update.
Best regards
Michael Shao
TechNet Community Support