Black Preview Screen on Movie Maker on my HP Pavilon dv7-6175us, can someone help me , thanks

Back Preview Screen on Movie Maker on my  HP Pavilon dv7-6175us, was working before , now it is not working,  can someone help me , thanks

@Greg57 ,
Hello and thank you for posting on the HP support forums.  So that I can provide you with the best possible assistance here I am going to need a little more information.
So you say Movie Maker give you a black screen on play back.
First here is a link I would like you to go to and check out.  Please post back with as much information as you can.  Do not post your serial number.
Advice for asking the "Very Best Question"
Other things you can post back with is.  
1) What type of file are you trying to play back.  ( .avi, .mpg, wmv, .ogv.)  
2) Have you used other media players that have built in codecs to play different video types.
     ( VLC media play it is free to download.  Quicktime from apple.  Windows Media player.  Realplayer.)
3) Have you saved this file and tried to play it on other systems.  If it plays black on other computers         then you have a corrupt video file.
Please try a few things and let me know what you tried to do to solve this issue.
Resolve common Video Playback problems and issues on Windows 7
Do other videos have problems on your system.  If yes you could have an issue with the notebook.  If no you are looking at a software issue or an actual issue with the file itself.  
Hope to hear back from you soon.
When you post back could you provide key system information as well.  What is your product number and what Version of Operating System are you running.  For example Is it Windows 7 home or pro or ultimate.  What updates or service packs have been installed.
Here are some links for you that should help.
How Do I Find My Model Number or Product Number?
Which Windows operating system am I running?
Thank you so much for posting and have a great day.
Please click the "Thumbs Up" on the bottom right of this post to say thank you if you appreciate the support I provide!
Also be sure to mark my post as “Accept as Solution" if you feel my post solved your issue, it will help others who face the same challenge find the same solution.
D5GR
I work on behalf of HP

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