Black screan on pavilion dv6-6102sa

Hi, Can you help?
I have a HP Pavilion dv6-6102sa and when I turn it on all I get is a black screen, the enter button light flashes 5 times in a repeated sequence also the f12 (wifi button) is red.
Would appreciate any help.
Cheers Andy

Hello agb505, welcome to the HP Forums.
I see that you're getting a black screen and flashing led's when try to start-up your notebook. I will try to assist you with this.
I'd suggest starting with the following document:
Computer Does Not Start and the LEDs Blink or the Computer Beeps.
This will help you identify an error code if there is one and direct you in the actions to take for said code.
I hope this helps, let me know how things go.
Thank you for posting on the HP Forums.
I worked on behalf of HP.

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DVD player not working in Pavilion DV6-6102sa

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HP Pavilion DV6; Black Screen & Atikmpag.sys BSOD with external Monitor

Hello Guys.
I have HP Pavilion DV6 Core i7 with ATI Mobility Radeon HD 5650 Graphics Card. Two weeks ago, I started getting continous Atikmpag,sys BSODs. The operating system also started giving me warnings about the hardrive. After a few days, the BSODs got more frequent. Then one day, I was doing normal stuff on my PC and the Display Driver crashed. Instead of recovering, the PC froze. I forced restart my PC but it got worse. The display of my laptop went black. I connected the laptop to external monitor which detected the display. When I tried to load the windows, it started giving me the Atikmpag.sys BSOD on the start up. Now the operating system works fine in the Safe Mode but with nothing on the laptop's screen. The soultions I have tried so far are.
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Below are the detailed specs of my laptop.
OS Name: Microsoft Windows 7 (64 bit) Home Premium
Version: 6.1.7601
System Model: HP Pavilion Dv6 Notebook PC
Processor: Intel Core i7 Q 721 @ 1.60 GHz
Bios Version/Date: Hewlett- Packard F.29, 11/7/2011
Installed Physical Memory (RAM): 6GB
Graphics Card: ATI Mobility Radeon HD 5650 1 GB
I have tried almost every solution available on these forums but still have not gotten any where. I am wondering how could the display, graphics card and hard drive stop working at the same time .
I would really appreciate if someone colud help me through this problem.
Thank you
P.S. Kindly ignore my English mistakes as it is not my first language.

Hi Goloono,
Welcome to the HP Forums!
I would like to take a moment and thank you for using the forum, it is a great place to find answers. For you to have the best experience in the HP forum, I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More.
First I would like to reassure you your English was great, I had no problems understanding you.
I grasp that you are getting a black screen with the error message " Atikmpag.sys".
Here is a link to Troubleshooting Error Messages on a Black Screen that may Occur During Startup or Boot.
Have you run The HP Support Assistant to help with updates and resolving issues.
Here is a link to a Microsoft Community Page with this exact issue. There are some suggestions that may help.
Blue Screen error with atikmpag.sys in Windows 7 .
Here is a link to the HP software and driver page. You will need to input your exact model of DV6 you have and follow the prompts. This page will have the recommended drivers and it will list bios updates. if there are any applicable ones.
HP Drivers & Downloads.
How Do I Find My Model Number or Product Number?
At one point you state you had a hard drive error, to rule that out I would run a diagnostics. SMART Media Test Error Appears when Notebook is Started
Please let me know if this has helped.
Sparkles1
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
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Pavilion dv6-3227cl entertainment notebook powers on but only has a black screen

An HP Pavilion DV6-3227cl Entertainment Notebook, that is approximately 2 years old and is running Windows 7 Home Premium, AMD Vision Premium, will power on but not boot up. The fan runs and the "caps lock" light flashes once approximately every 4 seconds but all I get is a black screen with no cursor or error messages. There are no beeps. The power supply indicator illuminates (white) for about a second, then turns to a dim orange when the battery is installed, but remains white when the battery is removed. However, the two indicator lights (I'm not sure what they are for) next to the USB port nearest the power indicator light illuminate as follows: the one on the left (as you are looking at the right side of the notebook) is white; the one on the right is orange. Both are fully illuminated (not dimly as the power indicator light). The power indicator light is not as bright as the other white indicator near the USB port. The notebook has booted up and appeared to be running one time since having this problem started, but I have not been able to get it to boot up again. I am told the battery is bad (it's my brother in law's notebook), but is it possible the problem is with the power source rather than the processor or motherboard? I appreciate your comments/advice on this matter. Thank you.
This question was solved.
View Solution.

Hi fejevitzky,
Your question, "Based upon that, I believe you are telling me you do not think it is the BIOS--is that correct?" Yes, as long as you dont see any "white" light reveal from LCD bezel back side while with blank screen state. LCD bezel is the cover around LCD, most design put LED modeule at the bottom side next to LCD. While back light is not on during boot up sequence, that means system doesnt have chance to get BIOS program running. It also means, it stuck at state of hardware bring up. Normally motherboard related.
I quickly checked hp.com and found some link that may help. Or 1-800-HP invent (1-800-474-6836) can save times. This forum only intends to quick/simply reply users questions. About another service and repair charge, I have to give you other links to reach.
HP Partner and Store Locator: (I try to search your city, but doesnt work well. Suggest you call for quick response)
http://www8.hp.com/us/en/store-finder/index.do
Contact info:
http://www8.hp.com/us/en/contact-hp/phone-assist.html#section1
Contact HP:
http://www8.hp.com/us/en/contact-hp/contact.html
HP SmartFirend Services: (I saw it with price of service)
https://h30617.www3.hp.com/HP/home/index.asp?jumpid=in_r11682_us/en/hho/pps/suppgateway_gi_ob_ds_pd/...
Thank you so much. If you think my reply helps your product, please help to close this case once you feel comfortable. And, click "KUDOS".
I work for HP.

Hp pavilion dv6 laptop has a black screen problem.

Hello,
I dont know how to fix my hp pavilion dv6 laptop.
The laptop is working,have the necessary sounds after i
turn it on,but the problem is that the screen stays always black
..I connect the lap top to tv screen or external monitor and it shows that everything is working properly.
The laptop may have hit a hard surface. The laptop worked well until about 1 week ago when I turned it on and the screen was hazy at first. I turned it off and turned it back on and the screen was completely black but still had the start-up sound. Someone suggested I see if it works on an external monitor and that worked.
Does anyone kow how I can fix the black screen of my hp pavilion dv6 laptop?
I do lots of study with it and have my exams coming up soon. I need my laptop to be mobile with me and not stationed in one place. Thanks in advance for the help!

Hello Chi123,
I see that you are having problems with the display on your HP computer. I would like to help with this issue but I need some information.
Can you provide the model and product number of the computer? Here is a link that shows how to find that information.
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Display spare part number for Pavilion DV6-2020ev Black

Hi All,
Recently my display was broken. I need to replace it, but I don't know what its part number so that I can search for it. My laptop is Pavilion DV6-2020ev Black. Thank you for your help.
Bests
Ahmed
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Here is the correct screen on eBay:
http://www.ebay.com/itm/New-15-6-WXGA-Glossy-LCD-LED-Screen-For-HP-538312-001-/151355320213?pt=US_La...
Here is the manual:
Manual
See page 4-24
If this is "the Answer" please click "Accept as Solution" to help others find it.

Hp pavilion dv6 laptop black screen

Hi all please is any one help me I have my hp pavilion dv6 laptop.
The laptop is working,have the necessary sounds after i
turn it on,but the problem is that the screen stays always black
..I connect the laptop to external monitor and it shows that everything is working properly. But It not working on laptop screen what should I do heplllllll

Hi
I'll try helping you with this,
You'll have to give it for repair - display assembly replacement. The display panel might be at fault here as your system works good when connected to external monitor.
But before that,
Do a hard reset first --
Turn off the computer by pressing SHIFT KEY while you click SHUT DOWN.
Remove the computer from any port replicator or docking station.
Disconnect all external connected peripheral devices such as USB storage devices, external displays, and printers.
Unplug the AC adapter from the computer, shut down system.
Remove the battery from the battery compartment.
Press and hold down the Power button for about 15 seconds to drain any residual electrical charge from the capacitors that protect the memory.
Insert the battery and plug the AC adapter back into the notebook computer, but do not connect any of the peripheral devices.
Press the Power button to turn on the computer.
Next:
To confirm, connect it to other monitor & do a full extensive hard drive & memory test from BIOS, tap quickly F2 or F10 soon after powering on the system.
If all tests are passed, contact HP service center.
thanks,
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HP Pavilion dv6 black screen

I've HP Pavilion dv6-3225dx black screen on startup. CAPS lock is blinking continuously, no beep sound. And WiFi LED is orange with no sound LED.
I've tried Win+B method but no use, I've tried other RAM but still no response.

Dear Customer,
Welcome and Thank you for posting your query on HP Support Forum
It looks like your Notebook has a blinking/flashing CAPSLOCK light and a blank screen all the time
If the Capslock LED Blinks continuously that indicates us to replace the System board to resolve the issue
Steps to drain the Static charge before contacting HP for further support
Step 01. Turn OFF the Notebook
Step 02. Un-plug the Power/AC Adapter and also remove the Battery too
Step 03. Press and Hold the Power Button of the Notebook for a full minute
Step 04. Test your Notebook with Battery and Power Adapter alone
Note: If you are still facing the same issue try to remove and reseat the Memory Modules of your Notebook
You can Click Here and Click Here to peform some more troubleshooting steps if you need
You can also Check your warranty Here to verify the warranty status
Hope this helps, for any further queries reply to the post and feel free to join us again
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Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.
Thank You,
K N R K
Although I am an HP employee, I am speaking for myself and not for HP

Pavilion DV6, Black Screen and 3 Caps Lock Blink

HI,
I have an Hp Pavilion DV6 and I am getting the 3 blinks on the caps lock. When I turn on the PC it starts up, the caps lock blinks 3 times and the screen is just black. I have already tested the memory sticks, drain the battery, and hooking it up to an external monitor. Nothing shows on the other monitor and it just remains black. Please help!

Hi @shmurray,
Welcome to the HP Support Forums!
I understand you are getting a blink pattern on the Caps lock LED, when you turn on the notebook. I am happy to help you with this.
I am including the page on the error codes for your reference: Blank Screen LED Error Codes
From that document the pattern you are getting indicates a memory problem. You said that you have tested the memory. What exactly did you try?
The document suggests reseating the RAM or trying a new set of RAM and then restarting the notebook. If you are still getting a memory problem after trying both of those things, ie a 3 blink code again, then it would likely suggest that there is a problem with the motherboard itself, either with the memory slot or one of the controllers related to memory.
In that case I would suggest contacting the technical phone support number at 800-474-6836. If you live outside the US/Canada Region, please click the link below to get the support number for your region.
http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html
If however reseating the memory or replacing it leads to a different error code or message please let me know, Although in that case the following may be helpful if you still have a blank screen.
Troubleshooting Black Screen Displays with No Error Messages During Startup or Boot
Here are some other sources I found that may be helpful to you.
Resolving Problems with Notebook Displays (Windows 7 and Windows 8)
I hope that this is helpful to you.
Regards,
Malygris1
I work on behalf of HP
Please click Accept as Solution if you feel my post solved your issue, it will help others find the solution.
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Pavilion dv6-3040sa, black screen, flashing caps lock

Hey all, In need of some help for a friend, her laptop has had this issue for a while now and only just come to me for help. Her HP Pavilion DV6-3040SA has an odd issue with it, if you power it up the display doesn't come on and the caps lock just flashes, it will continue to flash until the laptop is turned off. On the help section a flashing caps lock does not refer to any particular error. I've reseated RAM, tried hard resetting, reseated the CPU and it managed to power up, then after it was turned off, it wouldn't power up again and had the same issue, after playing with it some more it powered up and worked for 2 days, when it promptly stopped working again. Any reason for this issue?

Processor failures can be have inconsistently. I have seen processor failures start with 1-2 second hangs in the OS to working one day and not at all the next.
The blinking code you have desribed is a beep code of one. Review the following table found here.
Caps Lock/Num Lock
1
CPU
CPU not functional
Reseat replace CPU.
Service
Caps Lock/Num Lock
2
BIOS
BIOS corruption failure
Restore BIOS from onboard backup (jumpers)
Service
Caps Lock/Num Lock
3
Memory
Memory module error not functional
Reseat memory modules (see next section).
Test memory from UEFI or BIOS.
Replace bad memory modules.
Service
Caps Lock/Num Lock
4
Graphics
Graphics controller not functional
Service
Caps Lock/Num Lock
5
System board
General system board failure
Service
Caps Lock/Num Lock
6
BIOS
BIOS authentication failure
Restore BIOS from onboard backup (jumpers)
Service
The options for a blink code of 1 is to reseat the CPU as you have already done or to replace the processor. Since the issue returns after reseating the CPU, it looks like the CPU needs to be replaced. Sorry.

Pavilion dv6-7010us black screen, caps lock blinking indefinitely and orange wifi light

The laptop is a HP Pavilion dv6-7010us resently installed windows 8.1 pro, 8gb ddr3 (4gbx2), 320gb hdd (not the original hdd)
i was giving a normal maintenance to the laptop to remove the dust, nothing of the other world, the machine where functioning pretty well 'till this moment, i turn on the laptop and i see the caps lock blinking at 1sec intervals and the wifi light in orange not blinking just led on when i turn on (NOT NUM LOCK LIGHT ON), and this is it, nothing more, i dont know what to do, i use the WINDOWS KEY + B to reset the BIOS and nothing, i leave the power botton hold for a minute without the battery nor the power source, and plug the cable and turn on again without the battery and nothing, also where testing changing the memory from slots i have 2 memories of 4gb and nothing, anybody can tell me any combination of keys to resolve this that i don't use yet?

What did the normal maintenance include-any disassembly? I assume the laptop is still under warranty?
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HP Pavilion DV6-3340et bios failed, bios recovery or restore

HP Pavilion DV6-3340et bios failed. My screen is always black. Computer doesnt start. How can I recover my bios from usb?
Do you have bios rom files for usb?
Can you tell me, How to recover bios, which method and files? xxx.fd, xxx.bin, xxx.rom, xxx.sig etc.
Please help me. Now from thanks.

HP document on restoring the BIOS:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02693833&tmp_task=solveCategory&cc=us&dlc=en&lc...=
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HP Pavilion DV6-2025sl Bios Recovery

Hello Everyone,
Sorry For My Bad English.
i have a notebook hp pavilion dv6-2025sl wiwh a problem.
the PC startup but the screen is black and the led of keyboard light 2 time ( i read on hp site this is a problem with a bios).
I try with same method to recovery bios with pen drive but without solution.
someone can help me Please!!!

Try reviewing this post to see if any of the information in it helps you as this case sounds very similar. The thread also has a link to a YouTube video that worked for someone.
http://goo.gl/bVrAD
Also, did you try the two methods in this document exactly as they are outlined? As long as there is no underlying hardware issue, it should work.
http://goo.gl/WQb43
You mentioned you tried the pen drive method and it did not work. What exactly did not work about it? Any error messages? What were the exact steps taken?
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Pavilion dv6 will not boot up.

When I start my Pavilion dv6, the fan starts, the on key light on, light on f12 key and on caps lock key.
Screen remains blank.
Have tried taking out battery, and unplugging. Wait and power again. Same thing keeps happening.
HELP please.

Hi Thesaloniki,
Thank you for visiting the HP Support Forums and Welcome. I have read your thread on your HP Pavilion dv6 Notebook and getting a blank or black screen on startup. Try performing a hard reset. When performing a hard reset please note remove any and all USB devices, and remove memory cards from the card reader slot. Disconnect all non-essential devices. If that does not help try to turn on the computer you start to press F2 repeatedly till the menu opens. You can do a diagnostic test.
I would be happy to assist if needed as there are many models of Pavilion dv6's could you respond with the mode.. How Do I Find My Model Number or Product Number?
Please respond with which Operating System you are running:
Which Windows Operating System am I running?
Please let me know.
Thanks.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
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Win 7 blocked after quick web install on HP Pavilion dv6

installed quick web on my pavilion dv6 win 7 operating sys. when I try to boot to windows i get a 'press escape" message, then a black screen. quick web works , listing my operating sys. as linux. In settings when I click on the windows folder, I get a message that windows is encrypted, not cleanly shut down or hibernated. My computer's diagnostics says everything is working, but I have virtually no hard drive space available to me. How do I recover? or did I suffer a viral attack?

Hi
The best i will like to suggest to you is try doing a system restore to the date where unit was working fine & have it checked.
Let us know how it goes!
"I work for HP."
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Regards
Manjunath

Black screan on pavilion dv6-6102sa

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