Black screen on Macbook Pro 2014

The screen on my MacBook Pro retina 2014 stays black for 20-30 seconds (with the cursor visible) when i activate it after it has been deactivated while not using the computer for a while. Why does it stay black?

I think there isn't a real problem at 2ºC but that is a bit cold. It could affect the hardware. If the problem persists inside at room temp, them take it in for service since it is in warranty.

Similar Messages

  • Multiple kernel panics & black screen on Macbook Pro Retina early 2013

    My Macbook Pro Retina (early 2013, 8GB ram, 250 GB hard drive) has been experiencing multiple kernel panics forcing rapid-fire restarts of the computer multiple times within a very short time frame. This is followed by the screen staying black even if the computer is on (keyboard lit up, can hear volume buttons) but nothing is on the screen. Once the screen goes black, I have to employ some combination of manually shutting it down (by holding down the power button) and then turning it back on (+/- doing an SMC reset) to get the screen working again. I also tried a PRAM reset once, but it didn't seem to have any effect, and I've repaired the disk permissions. 
    This issue has happened multiple times in the past week. It seems to vary as to how long it takes to happen again (could be a few days, could be less than an hour), and it has happened during multiple different activities (surfing the web, using Word, using Mail). I have experienced this both on Mavericks and after updating to Yosemite over the weekend.
    I took it to the Apple Store on Saturday and while the Genius saw that the screen was black when I initially brought it in (even though the computer was on), we couldn't recreate the issue and the diagnostic tests he ran showed nothing. It even started back up fine for him. I thought I was OK, until I had another round of kernel panics + black screen this afternoon. At this point, doing a normal restart of the machine results in a kernel panic before it even makes it off of the loading screen and then a black screen.
    This time, I checked the logs and saw the panic report included below. I don't know enough about this to understand what it means, but hopefully someone else does! Some internet searching has suggested that it might be a problem with the GPU (and the log below says GPU panic). Help, please!
    Mon Nov  3 16:43:08 2014
    *** Panic Report ***
    panic(cpu 6 caller 0xffffff7f868daf63): "GPU Panic: [<None>] 3 0 a0 d9 9 8 0 3 : NVRM[0/1:0:0]: Read Error 0x00000100: CFG 0xffffffff 0xffffffff 0xffffffff, BAR0 0x104000000 0xffffff8114d8a000 0x0e7150a2, D0, P3/4\n"@/SourceCache/AppleGraphicsControl/AppleGraphicsControl-3.7.21/src/Apple MuxControl/kext/GPUPanic.cpp:127
    Backtrace (CPU 6), Frame : Return Address
    0xffffff8111a12d30 : 0xffffff8003d3a811
    0xffffff8111a12db0 : 0xffffff7f868daf63
    0xffffff8111a12e90 : 0xffffff7f84a1cd28
    0xffffff8111a12f50 : 0xffffff7f84ae71b6
    0xffffff8111a12f90 : 0xffffff7f84ae7226
    0xffffff8111a13000 : 0xffffff7f84d1ed7e
    0xffffff8111a13090 : 0xffffff7f84d3650b
    0xffffff8111a130d0 : 0xffffff7f84b5fa13
    0xffffff8111a13100 : 0xffffff7f84b5f99d
    0xffffff8111a13130 : 0xffffff7f84c6dc9f
    0xffffff8111a13160 : 0xffffff7f84c6f971
    0xffffff8111a13200 : 0xffffff7f84c6ff38
    0xffffff8111a13280 : 0xffffff7f84a31bbf
    0xffffff8111a132d0 : 0xffffff7f84c74157
    0xffffff8111a13430 : 0xffffff7f84c745fa
    0xffffff8111a134b0 : 0xffffff7f84b1ebee
    0xffffff8111a13680 : 0xffffff7f84b1d78f
    0xffffff8111a136c0 : 0xffffff7f84b2d8f8
    0xffffff8111a13720 : 0xffffff7f84b27d63
    0xffffff8111a13740 : 0xffffff7f84ae3f76
    0xffffff8111a13780 : 0xffffff7f84ae3060
    0xffffff8111a137e0 : 0xffffff7f84a20164
    0xffffff8111a13800 : 0xffffff7f84a20b5b
    0xffffff8111a13a20 : 0xffffff7f84a20e48
    0xffffff8111a13ac0 : 0xffffff7f849ce330
    0xffffff8111a13b40 : 0xffffff7f849cdb9e
    0xffffff8111a13ba0 : 0xffffff7f849cf4c6
    0xffffff8111a13be0 : 0xffffff7f849818d0
    0xffffff8111a13c70 : 0xffffff7f849798ac
    0xffffff8111a13cb0 : 0xffffff7f849d0164
    0xffffff8111a13d00 : 0xffffff80042b85b1
    0xffffff8111a13d50 : 0xffffff80042ff0b5
    0xffffff8111a13dc0 : 0xffffff8003dea95e
    0xffffff8111a13e10 : 0xffffff8003d3e91c
    0xffffff8111a13e40 : 0xffffff8003d235a3
    0xffffff8111a13e90 : 0xffffff8003d33e8d
    0xffffff8111a13f10 : 0xffffff8003e0a142
    0xffffff8111a13fb0 : 0xffffff8003e3ac66
          Kernel Extensions in backtrace:[6D99A3BE-D531-3780-880B-13F2FC894A4A]@0 xffffff7f8496f000->0xffffff7f849a9fff
    dependency:[766FC23F-452C-3B74-951C-598BB17BCF06]@0xffffff 7f84524000[32B7E2DE-1F9D-3555-B687-7A76A62B81D2]@ 0xffffff7f868cc000->0xffffff7f868dffff
    dependency:[62689710-EEA7-307A-AC83-B8F25DA88 A6A]@0xffffff7f868c4000
    dependency:[70E2B65E-A91A-3522-A1A0-79FD63EABB4C]@0xfffff f7f8526e000
    dependency:[766FC23F-452C-3B74-951C-598BB17BCF06]@0xffffff 7f84524000
    dependency:[6D99A3BE-D531-3780-880B-13F2FC894A4A]@0 xffffff7f8496f000
    dependency:[0183904C-6A16-32C4-9405-EEFD7F820B 02]@0xffffff7f868c7000[53CC0E05-7382-336C-8239-AE884D6CA71A]@ 0xffffff7f849cc000->0xffffff7f84c41fff
    dependency:[766FC23F-452C-3B74-951C-598BB17BCF06]@0xffffff 7f84524000
                dependency:[F4738C55-B507-3627-A9CA-3D29A5230A03]@0xff ffff7f849b6000
    dependency:[6D99A3BE-D531-3780-880B-13F2FC894A4A]@0 xffffff7f8496f000
    dependency:[4700601D-3FEB-3B86-B2BA-8D71AF84D1 C4]@0xffffff7f849c6000[DC43029D-568A-3B7C-976B-E922C17F5143 ]@0xffffff7f84c4d000->0xffffff7f84dfafff
                dependency:[53CC0E05-7382-336C-8239-AE884D6CA71A ]@0xffffff7f849cc000
    dependency:[766FC23F-452C-3B74-951C-598BB17BCF06]@0xffffff 7f84524000
    BSD process name corresponding to current thread: WindowServer

    The logic board is faulty and will have to be replaced.
    Make a "Genius" appointment at an Apple Store, or go to another authorized service provider. You may have to leave the machine there for several days.
    Back up all data on the internal drive(s) before you hand over your computer to anyone. There are ways to back up a computer that isn't fully functional—ask if you need guidance.
    If privacy is a concern, erase the data partition(s) with the option to write zeros* (do this only if you have at least two complete, independent backups, and you know how to restore to an empty drive from any of them.) Don’t erase the recovery partition, if present.
    Keeping your confidential data secure during hardware repair
    Apple also recommends that you deauthorize a device in the iTunes Store before having it serviced.
    *An SSD doesn't need to be zeroed.

  • Black screen on MacBook Pro running 10.6.8

    Zapping PRAM, safe reboot, battery removal -- no help. Ideas? Have been using external monitor for about a year since hinge broke and ate the screen in the process. Right now external monitor does give me a "no signal" message at shutdown so I know it's working. Thanks.

    Boot disk on USB Thumb drive - Augusta Maine
    Apr 28, 2014 7:06 PM 
    I have a mid 2010 15" MBP i5 with 8 gigs of ram running Snow Leopard 10.6.8
    Three times in two months it crashes to black screen and the only way back it a hard (power button - off) restart.  Then it works fine. I have to pay more attention as to what I was doing at the time, but in all three cases I was actively using the keyboard.  I do not have any video games on this laptop. I can't say for sure, but I am thinking it happens when I execute something new, today it happened when using Chrome.  I either just launched it, or more likely it crashed when I hit RETURN to initiate a search.
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    Interval Since Last Panic Report:  24719830 sec
    Panics Since Last Report:          5
    Anonymous UUID: 4CC0DEFE-16DA-4707-A8C7-76F2AE0793AB
    Mon Apr 28 18:34:56 2014
    panic(cpu 1 caller 0xa26c9b): NVRM[0/1:0:0]: Read Error 0x00000100: CFG 0xffffffff 0xffffffff 0xffffffff, BAR0 0xc0000000 0xa6f3c000 0x0a5480a2, D0, P2/4
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    0x7c552188 : 0x21b837 (0x5dd7fc 0x7c5521bc 0x223ce1 0x0)
    0x7c5521d8 : 0xa26c9b (0xc3c28c 0xcac800 0xc4ae60 0x0)
    0x7c552278 : 0xb41608 (0xe858804 0xda1b004 0x100 0x124af700)
    0x7c5522c8 : 0xb38601 (0xda1b004 0x100 0x7c5522f8 0xa16778)
    0x7c5522f8 : 0x17929a6 (0xda1b004 0x100 0x438004ee 0x1)
    0x7c552438 : 0xb602b5 (0xda1b004 0xe2df004 0x0 0x0)
    0x7c552478 : 0xa2fe7c (0xda1b004 0xe2df004 0x0 0x0)
    Exactly 20 days ago:
    MAC Shut Down Error – 8 April 2014
    Interval Since Last Panic Report:  23762346 sec
    Panics Since Last Report:          4
    Anonymous UUID: 4CC0DEFE-16DA-4707-A8C7-76F2AE0793AB
    Tue Apr  8 07:20:25 2014
    panic(cpu 0 caller 0x833b3c9b): NVRM[0/1:0:0]: Read Error 0x0061021c: CFG 0xffffffff 0xffffffff 0xffffffff, BAR0 0xc0000000 0xa6645000 0x0a5480a2, D0, P2/4
    Backtrace (CPU 0), Frame : Return Address (4 potential args on stack)
    0x7a9020d8 : 0x21b837 (0x5dd7fc 0x7a90210c 0x223ce1 0x0)
    0x7a902128 : 0x833b3c9b (0x835c928c 0x83639800 0x835d7e60 0x0)
    0x7a9021c8 : 0x834ce608 (0xd837c04 0xd37f004 0x61021c 0x83b0df6a)
    0x7a902218 : 0x83b10ffe (0xd37f004 0x61021c 0x0 0x0)
    0x7a902298 : 0x8338fa9f (0xd37f004 0xd940004 0xc1d00046 0xbfef0034)
    0x7a902378 : 0x833901e3 (0xc1d00046 0xbfef0033 0xbfef0034 0x857c)
      0x7a9023a8 : 0x8339597f (0x7a902438 0x7a9024ac 0x7a9023d8 0x2aa21d
    22 March 2014
    Interval Since Last Panic Report:  22842956 sec
    Panics Since Last Report:          3
    Anonymous UUID:                    4CC0DEFE-16DA-4707-A8C7-76F2AE0793AB
    Sat Mar 22 23:07:45 2014
    panic(cpu 0 caller 0x2abf6a): Kernel trap at 0x005531d5, type 14=page fault, registers:
    CR0: 0x8001003b, CR2: 0x00000020, CR3: 0x00100000, CR4: 0x00000668
    EAX: 0x00000020, EBX: 0x00944260, ECX: 0x15a4e404, EDX: 0x00000000
    CR2: 0x00000020, EBP: 0xa667aa78, ESI: 0xe00002bc, EDI: 0x10d74bc0
    EFL: 0x00010246, EIP: 0x005531d5, CS:  0x00000008, DS:  0xe0000010
    Error code: 0x00000000
    Backtrace (CPU 0), Frame : Return Address (4 potential args on stack)
    0xa667a898 : 0x21b837 (0x5dd7fc 0xa667a8cc 0x223ce1 0x0)
    0xa667a8e8 : 0x2abf6a (0x59e3d0 0x5531d5 0xe 0x59e59a)
    0xa667a9c8 : 0x2a1a78 (0xa667a9e0 0x15a4e400 0xa667aa78 0x5531d5)
    0xa667a9d8 : 0x5531d5 (0xe 0x940048 0xa6670010 0xe0000010)
    0xa667aa78 : 0x554316 (0x10d74bc0 0x0 0x0 0x0)
    MacBook Pro, Mac OS X (10.6.8), MBP OS=current 

  • Black Screen on MacBook Pro Early 2008

    Hey guys,
    i have a problem. My MacBook Pro Early 2008 doesnt boot anymore. If i press the power button the screen remains black and the hdd spins a few seconds and you can hear the superdrive make a short noise. But nothing more happens.
    I know from the nVidia 8600m GT issue and i even have the modelnumber A1260 but the apple reseller told me that if there comes no start sound , it is not that problem. My question is: is it possible that the (probably) defect 8600m gt chip on my logicboard has caused a defect of the whole logicboard ? I heard from a guy whos board was repaired for free but its PowerManagment Unit on the logicboard was defect but the Technical guy told him , that it was caused by the nvdia chip and so it was repaired for free. How can i find out if my chip was the reason for the defect ?
    Iam not a native speaker and i hope you can understand what iam trying to say iam happy for every correction and help.

    "How can i find out if my chip was the reason for the defect ?"
    By having it examined by a certified Apple technician. If necessary, show the tech the KB Article: MacBook Pro: Distorted video or no video issues
    "apple reseller told me that if there comes *no start sound* , it is not that problem."
    You do not have a start sound?
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  • Black screen on MacBook Pro Retina Display after installing Moutain Lion. Need Help!

    My macbook pro (retina) screen went black after I installed Mountain Lion.
    I got a HDMI cable to another monitor and the image worked nicely there.
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    What should I do?
    Are there any drivers i should install to get image back on my MacBook Pro Retina Display?
    Has this happened to anyone else?
    Thanks in advance for all the help.

    That helped me finding other people with similar problems.
    But there is a major difference!
    -They have a black screen after they login.
    -My screen is black NOW! And I'm only using my BRAND NEW rmbp with the HDMI cable to my TV!
    This isnt good at all and I would like to solve it asap..
    I tried reinstalling Mountain Lion, taking out the hdmi cable and rebooting many times.
    Until now, nothing!
    Is my screen broken or maybe my video card has some problems?
    I hope not! I just traveled from the US to Brazil and I dont want to search for an Apple Store here.
    Any tips or ideas are welcome, thank you.

  • Sudden black screen on Macbook Pro.

    Hi everyone,
    Occasionally when using my macbook pro the screen turns black, yet the macbook appears to be still running (keyboard lighting is still on and the notebook makes its usual sounds). This happens like once a week on a random occasion, but always seems to follow an action (last time the screen went black after emptying my iPhoto trash can). To activate my macbook i always have to manually shut down and reboot.
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    Does anyone else experience this problem? And any suggestions on solving it?
    Kind regards,

    I have the following failure since updating the EFI firmaware in my Macbook Pro 13" 2011:
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  • Upgrade to Lion Causes Black Screen On MacBook Pro

    I read early discussion posts on this topic and thought by now Apple would have corrected this poblem but apparently not.  I updgraded my MacBook Pro last night to Lion and since last evening I have had 5 black screen (failures) and had to power off and reboot.  Is there a known correction or update to this problem?  It is extremely disappointing as I need my Mac for my business and cannot afford to send it to a depot for a five day repair.
    This same problem was happening to me with an older OS but ONLY when I used both PowerPoint and Parallels at the same time.  For this probem I took the MacBook into the Genius Bar and had to leave it there through the weekend and all day Monday.  They told me after running multiple tests they found no hardware problems and the issue had to be software.  The only fix was a five day depot repair.  I thought I would manage by not using PowerPoint and Parallels together but now, with the Lion Upgrade it happens with ALL apps and when I simply try to read an email.  Very, Very DISAPPOINTING.  COME ON APPLE, DO SOMETHING ABOUT THIS.  PLEASE.

    Lion has been causing a lot of problems on older hardware, it killed a 4 year old 15" MBP on me.
    Go back to 10.6, the stability of your business comes first.

  • Black screen after MacBook Pro wakes from sleep; reason, solution?

    I have 2 MacBook Pro machines; both are running the latest versions of OSX for their age.
    The 2 GHz Core Duo is using 10.6.8 (2GB RAM) and 2.5 GHz Duo Core 2 is using the 10.7.x (4GB RAM).
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    Am I forgetting some simple short cuts (key-bases) to bring the native screen to life or is forced shut-down really necessary?

    "..but that thread is marked as "Answered" with a "solved answer" available, when *clearly it is not."*
    It was for the original poster of that thread you linked.
    +"the bug no longer happen in snow leopard."+
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    File a bug report and/or post your concerns over in Product Feedback.
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  • Black screen on macbook pro 13in 2011

    A few weeks ago my screen went black while I was having a web cam chat with my wife. I was able to hook it up to my flat screen TV and it is working fine but not on my main apple disply screen. The apple icon on the back isn't lighting up and I can see shadows on my screen now after I did a PRM reset. Everything is working the way it should just not the screen. I'm living in China so my options are limited to where I can go to get it fix. I don't want anyone telling me its the mother board when I know it isn't (as I was told before along with a very high price for a new one).
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    That helped me finding other people with similar problems.
    But there is a major difference!
    -They have a black screen after they login.
    -My screen is black NOW! And I'm only using my BRAND NEW rmbp with the HDMI cable to my TV!
    This isnt good at all and I would like to solve it asap..
    I tried reinstalling Mountain Lion, taking out the hdmi cable and rebooting many times.
    Until now, nothing!
    Is my screen broken or maybe my video card has some problems?
    I hope not! I just traveled from the US to Brazil and I dont want to search for an Apple Store here.
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  • How to connect new Macbook pro 2014 to iMac 2010 for a secondary display

    I have a new Macbook Pro 2014 and an old iMac 2010. How can I connect them to have an additional secondary display? I thought I would need a thunderbolt cable with a Thunderbolt to Mini DisplayPort adapter but I can't find that. There's lots of options and I don't understand what would be best.
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    Hi Nathaniel,
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  • Macbook Pro 2014 (16gb ram) running very slow in excel.  Can anyone help?

    My Macbook Pro 2014 is running extremely slow in Mac Excel 2011.  I just recently made the purchase (Last week) to upgrade from my Macbook Pro 2013.  The upgrade was for work as I handle large spreadsheets in my new role.  It would take some time to load before, and I was told it was because I only had 4GB of RAM.  Now, I have 16 GB of RAM and it runs slower than before.  Can anyone assist me with a solution?

    My Macbook Pro 2014 is running extremely slow in Mac Excel 2011.  I just recently made the purchase (Last week) to upgrade from my Macbook Pro 2013.  The upgrade was for work as I handle large spreadsheets in my new role.  It would take some time to load before, and I was told it was because I only had 4GB of RAM.  Now, I have 16 GB of RAM and it runs slower than before.  Can anyone assist me with a solution?

  • My Macbook Pro 2014 ran out of battery while mid-slideshow. Now the slideshow won't skip through photos and I can't figure out why? Macbook Pro 2014 13-inch Intel i5 8GB RAM 128GB flash, iPhoto library is on external HDD

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    Make a few tests, James, to narrow down the problem and find out, if the slideshow is corrupted, your iPhoto Library, or settings in your account.
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    Create a new standard or admin user account in Users & Groups preferences.
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    See these instructions for OS X Mountain Lion.
    See this video, or these instructions for OS X Lion.
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    Log out of your current user account by choosing Log Out from the Apple () menu.
    Log in with the new account you created.
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    After you have completed testing, log out of the test account by choosing Log Out from the Apple () menu.
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  • A0020 model of screen in Macbook Pro Retina 13' (Late 2013)

    A0020 model of screen in Macbook Pro Retina 13'. Anyone know who is the manufacturer of this screen? I've tried to find it on the internet, but it's seems that nobody know. I'm worried a little bit about that, because I didn't knew about the problem with the LG displays in Mac. In case that it's  LG, there is some instructions how to prevent screen degradation?

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  • Changing the screen ? Macbook pro 2006/2008

    Hi all !
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  • Appears and quickly disappears a new screen overlaying the screen in use, it starts at the bottom of the screen tela.MACbook pro retina.O what could be causing this?

    appears and quickly disappears a new screen overlaying the screen in use, it starts at the bottom of the screen tela.MACbook pro retina.O what could be causing this?

    Thanks for the suggestion, the next step was to call Apple, who gave me a claim number, which I discovered you must have to get anything done with them.  They refered me to a Apple store or repair center, after some reseach took it to the Computer Store in Mobile, Alabama and they were excellent.  They took pictures of the screen with bug submitted it to Apple who denied the claim but they kept kicking it up to the next level and finally Apple agreed to sent new cover.  The Computer Store had the cover the next day, they changed it out and now I am bug free.  If your in the area of Mobile Alabama you can feel good about getting help from the Computer Store.  For the two folks that responded to my note, Thank You, good comments and good advice.

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