Black screen when opening in .pdf

I'm having problems with opening the C5-project in .pdf. Some people get a black screen when opening the .pdf file (version 9 or higher), most of the time it goes well, but 1 out of 10 times it doesn't work. I have know idea what could be the cause of the black screen (use of laptop?).
Now it is impossible to send this project to our stakeholders, because I don't know whether it works or not.
Does anyone recognize this and knows why this happens, and how to solve this?

There was a recent patch released by Adobe for Captivate 5 that addressed a similar black screen issue in Captivate SWFs.
You can get the patch here: http://www.adobe.com/support/captivate/downloads.html
It may turn out to fix your issue as well.

Similar Messages

  • HT1937 I have installed an app : Birdfield guide in my iPhone 4. But the app is not working after installation. It shows black screen when opened

    I have installed an app : Birdfield guide in my iPhone 4. But the app is not working after installation. It shows black screen when opened. I need suggestions to make it work or the reasons for not working.

    Yes TeeKnows, try deleting it and download it again. After finished installation if still shows black screen delete it out off 'running apps' by double tapping the home button and swipe it off. If still shows black screen then try fully turning off your iPad (holding the sleep button) and turn back on again.
    I hope I helped
    thanks
    Lydia

  • Ipod camera black screen when opened and sync prob HELP!!!

    hello i just went to open the camera on my ipod touch 4g and it just went black just a black screen when i press the home button it goes straight to the home screen everything else is fine i just open the camera and a black screen appears, it is working fine now but just wondering if it is faulty or somthing.
    some times it does not sync i will plug it into the computes usb port and it wont charge i takes about 3 to 6 tries to get it to work any help thanks 

    Same thing just happened to me, found another solution though. 
    Plug the USB cable into your PC/base of iPod Touch.
    Turn off the iPod completely.
    Wait 10 seconds and re-power the iPod.
    Now load up the camera; and the screen should be back to normal.
    I have similar screen freeze issue with my Sony Erricson K700i Mobile phone, and plugging in the 'power' cable always resolves it, so it would seem to be of the same method used to resolve this iPod issue!!
    Strange thing as you've posted, all other apps etc still work.  Maybe support will get around to resolving this bug!! 

  • Black screen when opening MJPG video in AE

    Im getting a black screen when i open an avi video (mjpg codec) in after effects.
    Video works fine in programs like windows media player and VLC
    Also other videos work fine in AE, like H264 and FPS1 codecs (dunno what FPS1 is but i have a video and it says FPS1 is codec and it works)
    oh yeah and im using AE CS5.5

    Read my post again - AE doesn't handle DirectDraw CoDecs that require DirectX based hardware acceleration. And playclaw is one such CoDec. Whether or not it plays elsewhere is utterly irrelevant at this point. You need to convert it to something AE can use, that is a bog standard legacy AVI that uses the old GDI mode, or at least provides a playback component for that. Anything from an uncompressed AVI file to HuffYUV to an image sequence or even a Quicktime movie, just not what you have currently.
    Mylenium

  • Black screen when opening an exe or pdf

    When trying to open either a PDF or an EXE that I've exported from Captivate 5. When I try to open it, I get a black screen. I know the file itself is OK as others can open it without any issues.
    I have removed and reinstalled Adobe reader and flash several times etc. Any ideas on what could be the issue? I've not installed anything new on my system so do not know why it suddenly will not work. All was working fine last week...
    Thanks

    Can you follow the steps mentioned in this blog post and see if that helps.
    There was an issue with Cp5 SWF having text animation on latest flash player and the issue is resolved. Blog link : http://blogs.adobe.com/captivate/2010/11/solution-for-cp5-content-not-working-with-the-lat est-flash-player-version.html
    -Ashwin Bharghav B
    Adobe Captivate Team

  • HP Recovery Manager only shows a black screen when opened on dv6t

    I just recently got a HP Pavilion dv6t-6c00 notebook and I tried to create my set of recovery discs, which I've already been having trouble with because I don't have the right brand of DVDs. I still haven't completed the process of making all 5 recovery discs. When I try to open the HP Recovery Manager to continue the process, it opens but only a black screen comes up that says "Welcome to HP Recovery Manager. Use this tool to get your computer back up and running if it ever stops running as usual." It won't let continue making the recovery discs, or do anything for that matter. I've tried running in safe mode and starting the program, but the same thing happens.

    Hello msorr21. Before I can thoroughly assist you, I need to ask a few questions:
    What is the exact model number of the computer? If you are unsure, reference this link to show you how to find it: http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&dlc=en&docname=c00033108
    What Operating System do you have?
    Could you give a little more detail on the issue you are experiencing?
    Please respond as soon as possible. I'm only here to help!
    Mario
    I worked on behalf of HP.

  • Getting black screen while opening compounf PDFs in Redhat Linux 64bit & adobe reader 9.5.1

    Hi All,
    I am unable to open compound PDF files in adobe reader 9.5.1 in Redhat Linux 64 bit. all I get is a black screen. Does anyone have a fix for this?
    Regards,
    Gary.

    Hi All,
    I got the solution to view compound PDFs \ PDF portfolios in Redhat Linux.
    Use the native PDF viewer (Evince - Document Viweer). In the left panel, where it usually shows 'thumbnails' - select 'attachments' from the drop down menu. This will show you all the embeded PDF files. Just double click to view.
    Regards,
    Gary.

  • How to stop the black screen when opening firefox

    When I open a Firefox page it is just a black screen, no URL bar no Back, Forward or Home button nothing appears. After a couple minutes I can mouse over some stuff (mostly the blank spaces where you can enter text) and it will appear, but still can't see the "buttons" or menus (i.e.Internet options). Need to access the internet options to choose no proxy but I can't.

    May need to reinstall

  • Black screen when opening a jpg file

    Dear all,
    When opening a jpg file with Quicktime Pro, I get a black screen of the dimensions of the picture instead of the picture itself.
    Any idea how to fix this ?
    Thanks !
    Laurent

    Issue resolved by reinstalling Mac OS (or refreshing using the DVD)

  • N97 black screen when opening keyboard

    Hello everybody,
    We I open the keyboard of my n97, the screen turns black. Normally it would turn the screen 90degrees, but now it stays black. When I push the red button a couple of times, it usually will work again, but only after 10 to 30 seconds.
    I haven't done a hard reset yet, because I hope someone has got the same problem and could solve it easier.
    Greetz,
    John

    Sorry I cant help but want to share the same frustuation.  It happened the same to me. i brough it back to the phone shop where i bought it and the technician said that it a problem of N97 which can only hope to be fixed in the new update (hardware or software I dont know)
    hope to be able to fix this soon

  • In FF33, still have the black screen when opening FF inside Kaspersky's "safe money" feature. How to fix?

    Already fixed FF33 black screen issue in regular browsing by unchecking "use hardware acceleration" in options using safe mode, but issue still exists when using Kaspersky's sandboxing feature, "safe money." (It opens FF in private window (at least, I'm guessing that's how they do it).) Any suggestions on how to still use this feature?

    hello VBro, please update your intel graphics driver through this link (then it also should be possible to turn on hardware acceleration again): https://downloadcenter.intel.com/Detail_Desc.aspx?DwnldID=23764

  • Black Screen when opening MacBook

    Not all the time but a lot more often recently when I open my MacBook up it'll show like I never closed it and then goes to the login screen and then a black screen.  After that it takes at least 5 minutes to turn on.  Help.

    Try reseting your prram.
    1. Power off your MacBook.
    2. Wait a couple of minutes (2-3).
    3. Hold down Command(apple), Option, P, R and the power button.
    4. WHen you hear the chime keep holding them but let go of the power button.
    5. The screen will go black then will chime again after awhile.
    6. Let go and wait for it to start up.
    This may help, im not 100% sure but this has happened to me before.
    Maybe not the same thing but a somewhat simular problem.
    Hope I helped!

  • Black screen when opening MacBook Air

    Now and then, when I open up my MacBook Air, the screen is all black and do not respond to any key action - it is not shut down. Most of the times the start screen is there asking for login. The only way to get around the black screen is to force a restart.
    It's a mid 2013 13 inch MBA 1.7 GHz i7 with 8 GB RAM running Maverics 10.9.3. This blackscreen problem has evolved since some of the latest OS updates.
    Anyone exeperience the same thing and found a solution?

    It's in warranty? If so, then make a Genius Appointment and take it in for service.

  • Black screen when opening Pages

    My computer was off for a week. When I started it back up after vacation and went to open Pages, either a new doc or an old one, the screen goes entirely black.
    Pressing escape returns all to normal. When I click 'full screen', Pages behaves as it should. It's only upon opening a document or choosing a new template that this happens.
    Numbers and Keynote behave normally.
    Any ideas how to make this black screen stuff stop?

    I did all those things. I repaired permissions. I finally uninstalled and reinstalled iWork and ran its updater. The same thing happens. When Pages (only) opens, the screens goes black as if in sleep. Touching any key wakes the machine and then Pages works normally.
    This is a new thing.
    IWork is up to date. I ran the combo updater and I have no other software updates pending. I went into Time Machine to a point when I know for sure this didn't happen. I'm really perplexed about this.

  • Black screen when opening Media Encoder

    Media Encoder doesn't open when I send exported media to the "queue".  I just see a black screen.  I've tried uninstalling and reinstalling ME and I've made all updates but still just a black screen.  Might anyone have some suggestions?  Thanks in advance!
    CS6 Production Premium
    Yosemite OSX

    There was a recent patch released by Adobe for Captivate 5 that addressed a similar black screen issue in Captivate SWFs.
    You can get the patch here: http://www.adobe.com/support/captivate/downloads.html
    It may turn out to fix your issue as well.

Maybe you are looking for