Blackberry 9300 Freeze During Incoming Call

Device: Blackberry Curve 3G 9300
OS: 6.0 Bundle 2475 (v6.0.0.546)
Application Storage Free Space: 43.3MB
Carrier: Maxis Communications (Malaysia)
My phone has been freezing up randomly during incoming calls for the last 3 weeks. Sometimes I am able to pick up the call but most times it just freezes up. During the freeze, all the buttons will not work and the phone will just keep ringing until the call has been canceled/dropped from the other end.
There are 3 scenarios:
1. Phone works as normal.
2. Incoming call comes in, phone freezes up, I pull the battery out, phone reboots and everything is fine until the next freeze. I can recieve SMS and all application works as normal.
3. Incoming call comes in, phone freezes up, I do nothing and let the call end. Screen will black out after a few seconds and none of the button works. Next incoming call comes in, the screen lights up to show the incoming call but none of the button works just like before. In the end, I have to pull out the battery.
Here are some of the things I have tried:
1. Deleting applications from my phone to free up memory (Facebook, Yahoo Messenger, Google Messenger)
2. Deleting pictures to free up memory
3. Updating the phone to the latest software version. Previously it was on version 5 but the freeze happened then too.
4. Reseting my phone to use the original theme.
I have never dropped my phone (not even once) and I have been using this same phone for the last 10 months. I still have 2 months left before my warranty expires. I really look forward to getting help from the experts here before I take the last option of bringing my phone to the service center.

Basics from the manual are restart, reset, restore from backup, restore as new.

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I'm experiencing what is I believe to be the same issue with my iPhone 4, and have been suffering in silence for about a week.
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My iPad Air always freezes during FaceTime calls using wifi. I switch to my iPhone 5c on the same wifi, and it never freezes while I'm sitting in the same location. Is there maybe a setting I have that is causes this? I am un to date on the OS also.

My iPad Air always freezes during FaceTime calls using wifi. I switch to my iPhone 5c on the same wifi, and it never freezes while I'm sitting in the same location. Is there maybe a setting I have that is causes this? I am up to date on the OS 7.1.1. Video and audio is froze on my end, only video freezes on the other end. It doesn't make a difference who makes the call either.

No, there isn't any setting that you are missing. Have you tried force closing FaceTime, and resetting your iPad?
In order to close FaceTime, you have to drag the app up from the multitasking display. Double tap the home button and you will see apps lined up going left to right across the screen. Swipe to get to the app that you want to close and then swipe "up" on the app preview thumbnail to close it.
Reset the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider if it appears on the screen - let go of the buttons. Let the iPad start up.
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Greetings,
Is anyone else having this problem? I have a new unlocked Centro. From day one, the phone freezes on incoming calls. The freezing occured prior to any hotsync or programs being installed. I just opened the box, charged the unit, plugged in my SIM Card and tested. Incoming calls froze the device.
I did a hard reset, no change. Another hard reset and hotsync with no 3rd party software, same...
I see this problem discussed in every forum which cellphones is a topic. Is there a solution?
Thanks,
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noodle74 wrote:
Oh, come on tech, this is the well-known freezing problem that has been discussed many many times in this forum and other forums as well. Centro has this freezing problem when answering incoming calls and Palm has to fix it ASAP!!!
I personally also experienced about 50% of my incoming calls frozen when I tapped either the Answer onscreen button or the green Send button. However now I found out that if I press and hold down the green Send button for about one second when I am answering an incoming call, I don't get freezing problem anymore. This method is working for me so far for the past 2 weeks.
However, the bottom line is Centro has this problem, and Palm better fix it. I don't think Palm is so poor or lazy to attending to a simple problem, am I right?
Post relates to: None
I personally own a Centro and if this was a "known" issue I would be experiencing this problem, so your resource on that matter is wrong.
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Centro Freezes Upon Incoming Calls and Doesn't Register When Trying to Make a Call

I am currently on my second Centro since March 18th and both have had the same issues. Sporadically when receiving incoming calls the phone likes to freeze up. I have tried waiting it out to see what happens, but the screen stays. The only way I have found out of this is to remove the back take out the battery and put it back in. This has happened on base phone with no apps. I haven't even gotten to Versamail yet, which seems like that offers a whole assortment of new problems. So this is pretty much out of the box stock and it is this flawed. I have never owned a Palm device before and I must say this isn't giving me a good impression of the company. I am hoping someone here can give me a fix. I really like the style of the phone and the features when it is working, but I can't have a phone that won't answer or make calls. I believe that is the point of one. I'm tempted to just go back and get a Blackberry like my fiance. That seems to work fine. I don't mean to be threatening, but while researching this problem it seems like there is no answer and Palm isn't really doing anything to fix it. The closest thing I saw to an answer was that Centro is a new phone and is bound to have flaws. Is that it? We are stuck to suffer with a faulty device because we originally liked the product we purchased. If someone can help me it would be much appreciated. I want to keep this phone, but maybe it wasn't meant to be.
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Hi, and welcome to the Palm Community Forums.
First, I have removed your three (3) other posts on this same subject in other threads, as one is sufficient.
The vast majority of Centro owners seem to very happy with their phones, including me (and I am not a Palm employee, just a volunteer here). My Centro (from AT&T, just like yours) works just fine sending and receiving calls. So, that leads me to the conclusion that either:
Something is wrong with your individual device, which can happen. Yes, I suppose bad luck can strike you even with two phones. Or,
Something you are doing with the phone is causing a problem.
Did you upgrade from a previous Palm OS phone or handheld device on your computer? If so, and if you are using the same Hotsync ID, then your system files may be that is the issue. Even after you Hard Reset, try to use the phone BEFORE you Hotsync it back to your desktop.
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smkranz
I am a volunteer, and not an HP employee.
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BlackBerry 9300 freezes all the time with a clock/timer in the middle of the screen

Device info
Your carrier: Vodacom
Model info and OS version:
BlackBerry® 9300
smartphone (3G, Wi-Fi)
6.0 Bundle 2475 (v6.0.0.546, Platform 6.6.0.207)
3G Bands 1,4,8
Cryptographic Kernel v3.8.6.5
Branding Version: 1.0.88.372y
Micro Edition Configuration: CLDC-1.1
Micro Edition Profile: MIDP-2.1
Micro Edition JTWI Version: 1.0
Micro Edition Media Version: 1.1
Micro Edition PIM Version: 1.0
Micro Edition File Version: 1.0
Micro Edition Bluetooth Version: 1.1
Micro Edition Location Version: 1.0.1
Micro Edition Security and Trust Services (APDU) Version: 1.0
WLAN Version: 4.3.0.80
Apps and free space
Application memory free 44.2 MB
SD Card 2 GB, 1.4 free
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Removed the SD Card, still freezes.
Other than the required, the optional are: I always close an app after using it
TTY Support
App World
BB Identity
BB Maps
BB Protect
Documents to go
Facebook
Free Chess
Google Talk
Opera Mini
Password Keeper
Whatsapp
Word Mole
The BB is brand new, only 2 weeks old, last week I played the first song and it froze a little every 30 minutes. Now it freezes all the time.
When I bought it the battery lasted 12 hours, now it is down to 3 hours. I removed settings that use up battery power ie. no vibration, low volume, no email notification, I go online quick and close the browser.
1. Why does it freeze?
2. Is 3-4 hours battery life normal? When I got to bed, I charge it fully. I wake up 4 hours later and the battery power is gone (without usage).
BlackBerry® 9300
smartphone (3G, Wi-Fi)
6.0 Bundle 2475 (v6.0.0.546, Platform 6.6.0.207)
3G Bands 1,4,8
Cryptographic Kernel v3.8.6.5
Branding Version: 1.0.88.372y
Micro Edition Configuration: CLDC-1.1
Micro Edition Profile: MIDP-2.1
Micro Edition JTWI Version: 1.0
Micro Edition Media Version: 1.1
Micro Edition PIM Version: 1.0
Micro Edition File Version: 1.0
Micro Edition Bluetooth Version: 1.1
Micro Edition Location Version: 1.0.1
Micro Edition Security and Trust Services (APDU) Version: 1.0
WLAN Version: 4.3.0.80

Please help!! My 9300 started freezing a while ago and its just getting worse! Every few seconds it will freeze for a minute or so. I can't clear my events log because when i press alt lg lg it only goes to a search menu. How do I fix this??

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Blackberry 9300 Freeze During Incoming Call

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