Blackberry Curve 8900 Reload Software 552

I was just downloading the BoA mobile app when this horrendous thing happened. So i went to the AT&T store and they said they couldn't help me. The useless man then directed me to go download the software and told me it would work. However, the software wont recognize my blackberry and there is nothing I can do. HELP

You are going to need to reload the OS on your device. Your data is lost, unfortunately, as there is no way to back it up at this point.
Here are instructions on how to reload the software.
http://www.blackberryforums.com/general-8900-series-discussion-javelin/242230-latest-os-8900-5-0-0-1...
You may need to do this first, however:
http://www.blackberryfaq.com/index.php/How_do_I_wipe_the_BlackBerry_using_Jl_Cmder%3F
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Similar Messages

Blackberry curve 8520 Reload Software:552

Hello guys
I have been looking for this problem and how to fix it, but I found out that they all never helped or don't have many details ..Etc
OK let me start from the problem :
It was this morning when I was out sitting and my bbm didn't work so I got the battery off and back on at that time when it reloaded I had the problem I got a white screen with the problem I can't get on the BB OK, people said you might have a problem but the only thing I know I downloaded and didn't work was the b security thing.
OK anyways my mate told me that he saw that problem and all what got it fixed was update
I saw on the forum people saying get battery off and back on and press the back arrow to get safe mode didn't work
And what was awkward was people saying that get on your options button and deleted it but HOW CAN I GET ON IT WHILE I CANT EVEN USE IT!
OK I downloaded the software on the laptop but it never worked it asked me for pass I did it but I can't access files nothing the only thing I can access is the phone info and when I press any other one it goes connect to phone and when I do it comes error
I would like you to help me pleasee really quick and a safe way I got to many people on bbm that I know and I haven't got there bbm pins saved I would really like it if you help me
Added info (so you wont ask me it )
Model curve 8529
sim: vodafone
Bough from : eBay UK but new and the one I got it from was a guy works in phones for you
How long I had it for :about 3weeks
The phone is charged but ill try and charge it again and see AND PLEASE HELP ME QUICKK

hello again
is is my phone and how it looks like
this is what i get
you see :/
when i press update i get this*
ok am trying to upload a photo but it doesnt work its the very top button on the left the 'blackberry 8520) its when i plug the phone it comes but not the rest
i got 4.6.1 bundle 465 whats recommended is 5 but i cant update it
when i press it and press update i get this
''This BlackBerry® Device Software upgrade includes new features and significant enhancements to the BlackBerry® solution and, as such, is only available to users with an active BlackBerry subscription. To learn more about BlackBerry® service, please visit www.blackberry.com/service.''
i got low OS as well i think
my phone was charging all night
please help me with the good way if you want more info with photos ill do it
thanx

Blackberry 9630 Tour - Reload Software: 552 - Mac

This is my second Tour since I bought my first Blackberry a couple of weeks ago. I know I'm definitely not in the norm as being a Blackberry user and a Mac user as well, but I need help. I recently was deleting some frivolous apps I had downloaded from App World, and when I rebooted, I was met with this error message - Reload Software: 552. I've seen some of the other posts here regarding the same error message, but I'm having a problem loading any software onto my device since Desktop Manager only works on Windows computers. I can't even download the OS to install because that page requires IE 5.5, and they stopped making IE for Mac 4 years ago. I don't want to have to keep trading in my Tour, especially if this really is a problem that I could possibly fix myself.
Does anybody have any suggestions for me to try? Removing the battery gives the same results, and the folks at the Verizon store I took my first Tour to didn't know what to do, and that's why they had me just swap it out completely.

HI and Welcome to the Forums!
FWIW -- Here is the official KB about the 552 error:
KB18751 Error "App Error 552" is displayed on the BlackBerry smartphone
Sadly, you are correct that DTM presently only runs on PC's to do what is necessary. But, what is necessary is to reload the OS, which means you need to find a PC to do that on since you can't do it on your MAC. Perhaps you can take the KB to the store and show them and they can do it for you?
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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8520 curve error "Reload Software 552"

I don't know how to fix error message. I can not get pass the white screen saying Reload software 552. As soon as i take the battery out then put the battery back in it goes to that screen. HOW DO I GET PASSS that screen????????
Thank You
Czabless

Hey there Czabless
Unfortunately a hard reset will not work you will have to reload the software to your device. In order to do that you will need to download and install both the blackberry desktop manager as well as the blackberry device software to your computer.
KB11320 - Clean reload with desktop software
KB16251 - Clean Reload without desktop manager software
These should give you what you need to get rid of this error message
*Note if you are running VIsta or Win 7 make sure you turn off the User Account Controls as this will help the installation process go a whole lot smoother.

Curve 8900 - 'Reload Software 513'

My Son was given a Curve 8900 and has used it for months without any problems. Yesterday some of his friends messing about tried to access his phone and put in wrong pin number several times.
His phone is now showing a message 'Reload Software 513'
We have never syncrinised this phone with the internet, so not sure how we go about sorting out this problem, so any advise would be appreciated.
Thank you.

Hello JaxT,
Perform a hard reset by removing the battery from the BlackBerry smartphone and reinserting it. For more information on this procedure, see KB02141.
If the error message persists, perform a reload or upgrade the BlackBerry Device Software. For more information on this procedure, see KB10144.
Cheers,
-FB
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Be sure to click Kudos! for those who have helped you.
Click "Accept as a Solution" for posts that have solved your issue(s)!

Reload software: 552 error; cannot reload OS

Hi. I am getting this error message on my Curve 8900:
Reload software: 552
I have read several threads advising how to fix this, but the problem is that they all require me to connect the device to my computer and reload the OS. But since I upgraded to a desktop computer running Win 7, I have never successfully connected the device to the computer except in mass media mode. I just re-downloaded the desktop software and it still won't recognize the device. So I have a device that needs the OS and all applications reloaded, and no way to do that. Suggestions?

Hello !
If you have already done that, then what you can do is resatart your PC.
Once rebooted then firstly, connect your USB Cable with your BlackBerry Smartphone.
And now open your BlackBerry Desktop Software.
Hope this resolves your Problem!
If your problem has been resolved then would request you to Click on "Like" and accept as "Solution" so that other Advisors doesnt invest there time on this Message anymore.
Thanks.

Blackberry Curve Screen Frozen states reload software 552

Hi when my screen froze i took out the battery to reset it. When i turned it back on a white frozen screen states reload software 552. I would be very grateful if someone could tell me how to resolve this i think it may be a problwem with desktop manager but I am not sure. thanks

Hello keastman,
Welcome to the support forums.
This article should help you out regarding your "Reload Software: 552"
Error "Reload Software: 552" is displayed on the BlackBerry smartphone
-SR
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Be sure to click Kudos! for those who have helped you.Click Solution? for posts that have solved your issue(s)!

Reload software 552 on blackberry curve 8520

I've read how to fix this problem but when I connect my blackberry to computer via usb cable my computer doesn't recognise any connection.
What do I do now?

Hello hitman_544
Welcome to BlackBerry Support Community Forums
Please follow this article of Knowledge Base to resolve your issue :
KB18751 : Error " Reload Software 552 " is displayed on the BlackBerry smartphone.
I hope it helps.
Prince
Click " Like " if you want to Thank someone.
If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.
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If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.

Blackberry Protect & "Reload Software: 552" Message

In two years of owning my Tour, I had never received a "Reload Software: 552" message until I installed Blackberry Protect last night and restarted my Tour. Has anyone else had this problem with Protect and what is the solution?

Hiya!
I myself cannot use BBRY protect unfortunately (IT policy restriction)
but I thought I would give you this in regards to your error
http://www.blackberry.com/btsc/KB18751
It isnt very helpful, but at least you know.
Sorry mate!
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Reload Software:552 and then "Application loader was unable to connect with your device."

Hi guys
I'm new to this forum and looking for a help please..
My curve 8900 got the "Reload Software:552" message on the screen. I was trying to uninstall an application and after it asked me to reboot, it showed me that message. I already try to reinstall the OS like most of you guys said. But when I already in the process of that, it showed me "Application loader was unable to connect with your device. Please re-connect yout device, enter password, if requiered, and retry"
I was trying this steps..
1. use the BlackBerry Desktop Manager
2. connect the BlackBerry to the computer using a USB cable
3. click application loader, then start
4. then i choose the OS and apps i want to install it also
5. after i click finish and the process start, i stuck on the task 2 of 5 "wait for device initialization" and then the message "Application loader was unable to connect with your device. Please re-connect yout device, enter password, if requiered, and retry" showed.
I try and try again but there is no use. it keeps show that message.
help me please, this really frustrates me
Thanks in advance guys..

1. Make certain your USB cable is connected to a main REAR USB port on the rear of the PC, not a front USB port, not a USB hub.
2. Try loading the OS with these instructions (make sure that Desktop Manager is not running):
1. Download the OS file to the PC then install it to the PC by running (double clicking) the file you downloaded.
2. Go to c:\program files\common files\research in motion\apploader and delete the file named "vendor.xml."
3. Plug in BB and double click on "Loader.exe." It's located in the same place as the above vendor.xml file.
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2. Please resolve your thread by marking the post "Solution?" which solved it for you!
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Error message - Reload Software: 552

How do I fix the Curve 8900 with the following error message:
Reload Software: 552
My phone is stuck with this message every time it is on. It does not go anywhere, not even the home page, just a white background screen and this little message in the middle. I have to take off the battery to make it go away.
Please advise. Thanks !!

Error 552:
http://www.blackberry.com/btsc/KB18751
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
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PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Reload Software: 552 - What?

My Curve 8520 is "locked up" with the display reading: Reload Software: 552
How can I fix this problem?

Are you using Desktop Manager or the new Desktop Software? If the latter, left hand side "applications." If the earlier versions see
http://www.cio.com/article/444720/RIM_BlackBerry_How_To_Use_BlackBerry_Desktop_Manager_to_Load_Updat...
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My blackberry curve 8900 is on platform 5.2.0.96

guys please help me out!!!!!!!!!!!!!!
first, it got the problem app error 523 reset. then i searched for solutions on the internet then i found it but whats wrong is that i thought the my phone was curve 8520 so i have installed a OS for blackberry curve 8520 on my phone. the app error 523 was gone but my fon now always runs the wizard everytime i turn it on and shows that its a platform 5.2.0.96.
i think my blackberry curve 8900 is on wrong platform because when i open my phone it will always go to the set up wizard then when i choose to skip the wizard the platform 5.2.0.96 will pop out then it goes "uncaught exception java.nullpointer.error" and "java.lang.error" then i don't know what fix am i gonna do with this.
please people out there whose so good in fixing phones. please help me. i wanna use my phone.
ANYONE HELP ME!!!!!!!!!!!!!!!!1

Hi and Welcome to the Community!
Please refer to this official download portal as you proceed. It is sorted first by carrier -- so if all you want are the OS levels your carrier supports, your search will be quick. However, some carriers are much slower than others to release updates. To truly seek out the most up-to-date OS package for your BB, you must dig through and find all carriers that support your specific model BB, and then compare the OS levels that they support.
http://us.blackberry.com/support/downloads/download_sites.jsp
From a PC, you can install any compatible (e.g., for your exact BB Model Number) OS package to a BB via this procedure:
http://supportforums.blackberry.com/t5/BlackBerry-Device-Software/How-To-Reload-Your-Operating-Syste...
Note that while written for "reload" and the Storm, it can be used to upgrade, downgrade, or reload any BB device model -- it all depends on the OS package you download and install to your PC. After installing the OS package to your PC, please remeber to delete, on your PC, all copies of VENDOR.XML...there will be at least one, and perhaps 2, and they will be located in or similarly to (it changes based on your Windows version) these folders:
C:\Program Files (x86)\Common Files\Research In Motion\AppLoader
C:\Users\(your Windows UserName)\AppData\Roaming\Research In Motion\BlackBerry\Loader XML
Be sure that you remove, from your PC, any other BB device OS packages as having more than one installed to the PC can cause conflicts with this procedure.
You may also want to investigate the use of BBSAK (bbsak.org) to perform the wipe it is capable of.
You may also want to try the "Bare Bones OS Reload Procedure" to attempt to narrow down the precise causal item:
Load your OS "bare bones"...if anything is optional, do not install it.
If the behavior presents immediately, then try a different OS with step 1
If the behavior does not immediately present, then run for as long as it takes for you to be sure that the behavior will not present.
Add one thing -- no matter how tempting, just one.
If the behavior does not present immediately, then again run for long enough to be sure it will not have the same problem
Repeat steps 4 and 5 until all things are loaded or the behavior presents
When the behavior presents, you know the culprit...the last thing you loaded.
If the behavior does not re-present, then you know that either step 1 or 2 cured it.
If the behavior presents no matter what, then you likely have a hardware level issue for which no amount of OS or software can cure.
You may also need the use of these tricks:
KB10144 How to force the detection of the BlackBerry smartphone using Application Loader
KB27956 How to recover a BlackBerry smartphone from any state
http://crackberry.com/blackberry-101-lecture-12-how-reload-operating-system-nuked-blackberry
If you are on MAC, you are limited to only your carriers sanctioned OS packages...but can still use any levels that they currently sanction. See this procedure:
KB19915How to perform a clean reload of BlackBerry smartphone application software using BlackBerry Desktop Software
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Reload Software:552 Problem

My Curve 8520 is still "locked up" with the display "Reload Software: 552". I tried using KB18751 to no avail.
What next? Buy a new phone?

hixgreen wrote:
Is that a question ?? or a statement??
I'm not sure I've done any wiping or uploading.
I couldn't determine from your post as to whether or not you had followed the advice in the KB you quoted
http://www.blackberry.com/btsc/search.do?cmd=displayKC&docType=kc&externalId=KB18751
Consequently, it was both a question and a statement.
The advice in the KB is to reload the OS, so are you saying you have done that and it didn't work, or you did do it and have ended up with the error?
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Reload software: 552 HELP ME

I have a problem:
I had to reboot my bb curve 8520 and when I did I got white screen and on it was:
"Reload Software: 552"
it looked like this:
I hope someone can help me solve this problem, because I can not do anything now

You are going to have to connect your device to your computer to reload the software.
Please take a look at this link.
http://btsc.webapps.blackberry.com/btsc/viewdocument.do?noCount=true&externalId=KB18751&sliceId=1&cm...

Blackberry Curve 8900 Reload Software 552

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