Blackberry Desktop Software and Blackberry bold 9780

Question

I am trying to synchronize my blackberry to Outlook but I am getting this error.
Synchronization Error: A program error occurred at line 41 in .\OLTransUtil.cpp.  Please report this error by sending a log to technical support.
23:52:53.015 Logging Verbosity Set To '2' - Logging Enabled
23:52:53.016 SyncAPI logging for product
23:53:41.843 SyncObject:tartSync
23:53:41.868 Synchronization Thread Running
23:53:41.868 Sync Engine Starting
23:53:41.883 Starting Loading Contracts
23:53:41.883 Ending Loading Contracts
23:53:41.883 Starting Translator Verification
23:53:41.894 Ending Translator Verification
23:53:41.894 Starting App Validation
23:53:41.947 COLTransUtil::InitializeOlAccess - Exception was thrown from COlAccess constructor.
23:53:41.947 Error Information: 14005 (000036b5) (KnownErrorWithLocalizedText), Description: A program error occurred at line 41 in .\OLTransUtil.cpp. Please report this error by sending a log to technical support., File: .\OLTransUtil.cpp, Line: 41
23:53:41.947 Ending App Validation
23:53:41.951 Sync Engine Completed (14005)
23:53:41.951 Sync completed at 11:53:41 PM on 07/02/12
23:53:41.951 Sync completed at 11:53:41 PM on 07/02/12
Any help would be appreciated.

Answer 1

Hello,
You seem perhaps to already have tried at least some of what is discussed in this thread, but I cannot tell if you've truly tried it all...therefore, I suggest this thread:
http://supportforums.blackberry.com/t5/Desktop-Software-for-PC/Cleanly-quot-Starting-Over-quot-with-...
It starts with a process for cleanly starting over, and there is some discussion, and there is also a post (15) with links to older Desktop Software versions, if those are needed. Note that this is not, by any means, guaranteed to work...but it has worked for many to resolve issues they are having.
Otherwise, it really sounds like you have some major conflict or issues with your Windows OS itself. While quite rare, it's not unheard of needing to completely reinstall Windows so as to get things working well. But, before you resort to that, you should do all of the normal Windows stuff -- Windows updates, check all of your apps for updates, run registry cleansers, run full virus scans, run malware detectors, etc. etc. etc. This very much sounds like a PC/Windows problem more than a Desktop Software problem.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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