Blackberry pearl 8120

I tried to download latest software for this phone using a usb lead from the laptop.  I had to unplug before it finished as it had taken nearly an hour , which should of only been 20 mins. The phone has never come back on, only a red light coming on and off. Any advice or suggestions welcome.
Rob

Hello rob76 and welcome to the BlackBerry Support Community Forums.
Device update times aren't set in stone and can vary to complete.
It sounds like the device was disconnected before the software update was finished being installed.
Remove the battery and try the update again as shown in KB11320 and reinsert the battery when you get to the "Waiting for device initialization" screen.
If you are still unable to get the software to reinstall, contact your mobile network carrier for further assistance.
-HMthePirate
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Similar Messages

  • Blackberry pearl 8120 screen auto shut off

    Hi,
    The screen of my blackberry pearl 8120 shuts off automatically (almost once every day). When this happens, I have to press the start button and it would come back to the main screen with in few seconds and get registered with AT&T. I have updated the device software, removed the media card but still have the problem. Please let me know how to avoid this.
    Thanks
    Shravan

    Hi,
    Go to options status. Type the letters test, there is no field for input.
    You will see a menu for a diagnostic test, select all options. The
    Report can be saved or emailed to your carrier.
    Thanks,
    Bifocals
    Please remember to resolve your thread.
    Put the check mark in the green box that contained your answer! Thanks 
    Click Accept as Solution for posts that have solved your issue(s)!
    Be sure to click Like! for those who have helped you.
    Install BlackBerry Protect it's a free application designed to help find your lost BlackBerry smartphone, and keep the information on it secure.

  • Random restarts on Blackberry Pearl 8120

    Yes, I have a Blackberry Pearl 8120 that I got used for fifty dollars after my old Blackberry Pearl 8100 died. Anyway, to make a long story short it randomly resets itself. The screen goes black, and the LED in the right-hand corner goes red...and then it turns on a few seconds later with a white screen and an hourglass in the center. After a minute or two, it reboots the homescreen and operating system as if nothing happened.
    This happens at random intervals, and I do not know what is causing it. Sometimes it will happen several times in a row and other times it will not happen for several hours. It can happen at any time whether you are in the middle of a phone call or if you simply have it on a table and you are not even touching it.
    I have done the following steps to determine the problem:
    1. I have removed the media card to determine if that was the problem - No change
    2. I have removed the SIM card to determine if that was the problem - No change
    3. I have reinstalled the operating system - No change
    4. I have tried clearing the message log - No change
    5. I have made sure that the battery was not loose - No change
    6. I have switched batteries - No change
    7. I have tried wiping the memory - No change
    The only apps I have on it are the original ones that it came with. I do not know what else it could be as I have done all that my carrier suggested. I would rather not have to get a new phone as I like this phone and I do not need all of the extra stuff on it that newer models have. If anybody can help me with this issue, let me know.

    Hello Neurovore, 
    Welcome to the forums. 
    From the sounds of it you have done everything there is to do. One question, when you did the software reload did you restore a backup file? If the answer is yes the I would suggest doing the software reload again and this time do not restore the backup file and test to see if you have the same issue. If after doing the software reload you still have the same issue then I suspect that it is a hardware issue and you will need to contact your service provider to see if they have a repair center than can look at the device for you. 
    Hope this helps. Have a good day.
    -SR
    Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp
    Be sure to click Kudos! for those who have helped you.Click Solution? for posts that have solved your issue(s)!

  • Blackberry Pearl 8120-contacts names not showing

    I just upgraded to this phone and half the time when my phone rings contact names do not show up, just the phone number.  What's going on?

    Do you have those names/numbers in your BlackBerry Adress Book?
    also, read this:
    There could be any one of three solutions... Try these:
    1. Make sure you set your own country code at Phone Dialer Screen > Options > Smart dialing.
    Set your country code in this format: "+xx" where xx = your country code. Some countries have two or three digit Country Codes. Do not place the '+' in your contact's entry.
    * In the US, set this Country Code as "+1", and place your loca area code in the proper box (this normally the default setting in a new BB).
    2. At the same location, change the National Number Length to the number of digits for your country (since some countries will have less than 10 as set as the default in the BB). Find out the total digits, minus the country code. Do not place the '+' in your contact's entry.
    * For example, some countries have a total number to 8 (plus 3 for country code). You would enter "8".
    3. You may have "Content Protection" set on your Address Book.
    Look at Options > Security > General Settings. Scroll down to Content Protection > Include Address Book = NO.
    1. If any post helps you please click the below the post(s) that helped you.
    2. Please resolve your thread by marking the post "Solution?" which solved it for you!
    3. Install free BlackBerry Protect today for backups of contacts and data.
    4. Guide to Unlocking your BlackBerry & Unlock Codes
    Join our BBM Channels (Beta)
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  • How do i go on youtube on my Blackberry pearl 8120?

    whenever i try going onto it says An error has occurred attempting the play the media. How do i fix that?
    Oh and yes i have thew latest OS software...and everything

    Hi and Welcome to the Forums!
    Have you tried m.youtube.com?
    Occam's Razor nearly always applies when troubleshooting technology issues!
    If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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  • Blackberry Pearl 8120 - Changing SMS Tone!

    I have just got an 8120 and cannot find any way of changing the SMS incoming message tone to a standard 'bleep-bleep', can anyone show me how, please
    Thanks
    Martyn
    Solved!
    Go to Solution.

    Now found the answer!

  • Blackberry pearl 8120 crash

    ok so my blackberry is only restarting but not actually coming on & its not readin on my computer..any advise on how to get it working???

    Hi and Welcome to the Community!
    Try safe mode:
    KB17877 How to start a BlackBerry smartphone in safe mode
    If you installed something new just before this behavior started, then you can remove it while in Safe Mode.
    Also, be sure you are doing a proper clean reboot:
    Anytime random strange behavior or sluggishness creeps in, the first thing to do is a battery pop reboot. With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes. See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.
    Best!
    Occam's Razor nearly always applies when troubleshooting technology issues!
    If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
    Join our BBM Channels
    BSCF General Channel
    PIN: C0001B7B4   Display/Scan Bar Code
    Knowledge Base Updates
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  • Please help with Blackberry Pearl 8120

    I can't seem to get this phone to sync with my macbook. I have Mac OS X 10.5.1 and I just purchased my phone from t-mobile. I downloaded the Pocketmac and the driver update. I installed both according to the directions on another post (installing both and then restarting), but the syncing is still failing. What should I do? TIA for any help ya'll can give me. 
    I forgot to mention that each time I try to sync, I get an error message at the end that says "skipping." 
    Message Edited by kclassic225 on 07-15-2008 10:13 PM
     Ahhh!!! Now it's saying that my brand new media card has errors on it and to use a "disk error checking utility on a computer" to correct them. I don't even know what that means, but how can my card have errors??? I've only taken 2 pictures and not downloaded anything but this software!!!!! 
    Message Edited by kclassic225 on 07-15-2008 10:40 PM

    I went from the BB Pearl the iPhone.  I am using the Pearl again and am having the same issues I've always had with PocketMac.  It shows errors when trying to change settings and won't activate the sync button.  Then, it just syncs on its own and wipes my iCal and Address Book clean.  I've had to restore from Time Machine twice this week.  I am back to using Missing Sync.  Too bad they can't get this software to work consistently.

  • Can't send or receive txt on pearl 8120

    I have done something to my blackberry pearl 8120, when I open my message icon from the home screen it says No message services configured.  You will only be able to save draft.  I was able to send and receive msgs prior to getting this message, can someone please help me with this.

    Try resetting the device taking out the battery for 30 seconds and install it again.
    If I help you with any inquire, thank you for click kudos in my post.
    If your issue has been solved, please mark the post was solved.

  • Pearl 8120 Problem

    I have purchased, a blackberry pearl 8120 from t-mobile in replacement of my 8100... but unfortunatly i had to exchange the phone twice, and did the same problem. THEY BOTH WOULD NOT except any of my Micro SD Cards. Why is that? ive tried 3 different SD CARDS and formated them to the phone... it just kept on restarting over and over and over. now i have lost 200dollars DUE to the poor 8120 Hold to the MICRO SD Cards. Please tell me if someone has already figuired out what was going on.

    i dont really have a solution to your problem but something u could try is to leave the card in, remove the battery then replace. but first, if you dont have anything important on your card, i would delete/format the entire card the try it this way you'll start off with a fresh card.

  • How do i edit the service book on my pearl 8120

    I bought a sim free pearl 8120 from the carphone warehouse in the summer and put a virgin mobile sim card in it everything works fine but the picture messaging i have contacted virgin and they have sent me what i need to put into the service book but i dont seem to be able to change it 
    Any information please let me know
    Or if you know how to directly contact RIM because i got annoyed with the sites navigation........

    Greetings, and welcome to the BlackBerry.com Support Forums.
    What did they send you? Can you post the file name?
    You can't contact RIM directly without a per incident charge fee. Your carrier handles the initial support and warranty on the device, and you must go through the carrier. You can call them and ask to be bumped up to a RIM support level.
    1. If any post helps you please click the below the post(s) that helped you.
    2. Please resolve your thread by marking the post "Solution?" which solved it for you!
    3. Install free BlackBerry Protect today for backups of contacts and data.
    4. Guide to Unlocking your BlackBerry & Unlock Codes
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    PIN: C0001B7B4   Display/Scan Bar Code
    Knowledge Base Updates
    PIN: C0005A9AA   Display/Scan Bar Code

  • Does BB Pearl 8120 os work on the Pearl 8100?

    Hi,
    I have a t-mobile blackberry pearl 8100 os ver 4.2, I would like to upgrade it to a os 4.5 so I can take advantage of some of the blackberry apps but the only phone I found was a pearl 8120 os ver 4.5 that I downloaded from the t-mobile site will the 8120 os work in a 8100? If so, how do I do it?
    You can email me directly at [removed personal information]
    Thanks gbj

    Nope, sorry. Only 8100 OS for the 8100.
    Here's the link and instructions.
    Do a complete backup first, using Desktop Manager.
    http://www.blackberryforums.com/general-8100-series-discussion-pearl/212060-latest-os-8100-4-5-0-304...
    1. If any post helps you please click the below the post(s) that helped you.
    2. Please resolve your thread by marking the post "Solution?" which solved it for you!
    3. Install free BlackBerry Protect today for backups of contacts and data.
    4. Guide to Unlocking your BlackBerry & Unlock Codes
    Join our BBM Channels (Beta)
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    PIN: C0001B7B4   Display/Scan Bar Code
    Knowledge Base Updates
    PIN: C0005A9AA   Display/Scan Bar Code

  • PEARL 8120 help

    Hey hows it going.
    i purchased a pearl 8120 off ebay the other day and it did not come with a CD for the desktop manager, and i need help finding the right one. The blackberry website has many of them and idk which one is the right one. any help would be appreciated. thank you

    Any version will do,... i would recommend version 4.7 or 5.0 without the media manager software.
    Download Desktop Manager from here:
    https://www.blackberry.com/Downloads/entry.do?code=A8BAA56554F96369AB93E4F3BB068C22
    1. If any post helps you please click the below the post(s) that helped you.
    2. Please resolve your thread by marking the post "Solution?" which solved it for you!
    3. Install free BlackBerry Protect today for backups of contacts and data.
    4. Guide to Unlocking your BlackBerry & Unlock Codes
    Join our BBM Channels (Beta)
    BlackBerry Support Forums Channel
    PIN: C0001B7B4   Display/Scan Bar Code
    Knowledge Base Updates
    PIN: C0005A9AA   Display/Scan Bar Code

  • Pearl 8120 and 8130

    Hi,
    I have two questions:
    1. Blackberry Pearl 8130 dont have edge, then is it far to say that its the email downloading will be slow then Pearl 8120?
    2. I see videos of Pearl 8120 and the display is colored but on the website I found that color display for 8120 is not checked. Can anyone please verify if the display is 8120 is colored or not?
    Thanks
    Rajat

    rajat2000 wrote:
    1. Blackberry Pearl 8130 dont have edge,
    The 8130 model is on the CDMA network, and will or should have EVDO or 1XEV, basically the equivalent 3G or a faster speed than EDGE in most cases.
    1. If any post helps you please click the below the post(s) that helped you.
    2. Please resolve your thread by marking the post "Solution?" which solved it for you!
    3. Install free BlackBerry Protect today for backups of contacts and data.
    4. Guide to Unlocking your BlackBerry & Unlock Codes
    Join our BBM Channels (Beta)
    BlackBerry Support Forums Channel
    PIN: C0001B7B4   Display/Scan Bar Code
    Knowledge Base Updates
    PIN: C0005A9AA   Display/Scan Bar Code

  • Pearl 8120 failing to load University's web based security page

    I have a 8120 Blackberry pearl and it is connecting to the wireless and receiving an IP address however it won't redirect to the web based security screen that is used to log on. I tried the IT guys on campus but they were clueless.
    Can Anyone Help?

    You don't happen to go to Texas A&M do you?  I tried to do this same thing on our campus (connect to VPN) and it doesn't work. The help desk central guys said they have recieved several emails recently regarding connecting new Blackberries (apparently 8120's or 8830's) to the network, and they couldn't get it to work.  They believed it was a disagreement between the software and the network.  I feel the same thing because I can see the network, I enter my password and username and try to connect, but it doesn't want to work for some reason.  It says connection failed for some reason. If you find anything out just reply back to this.  If I find anything out, I will also reply back, or maybe start a new thread. Jay
    UPDATE: Okay, looked up a few things....this may alleviate the problem.   Instead of connecting via the WiFi screen as usual, you may have to connect via the VPN screen.  To get to this, go to Settings>Options>Security Options>VPN>Log In.
    I haven't tried this yet, but I will soon to see if it works.  There has got to be a way to get this thing to connect, I just don't know how to yet.  More tomorrow...
    Message Edited by jay47 on 09-15-2008 11:44 AM

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