Blackberry won't start up: broke?

Some background info:
Carrier: Vodafone (holland)
Model: Blackberry curve (I think 8520 but I am not 100% sure).
OS version: unknown (I think maybe 5, but I am not sure sorry, since it won't start up I can't check. my phone is about 3 years old, I've tried to install updates but on the website it always sais that there is no new updates available whenever I try).
The problem:
Since yesterday afternoon, my blackberry won't start up.
When I plug it in, nothing happens. When it is plugged in and I hold the green button, a red light appears for about 20 seconds, this disappears and then after about 10 seconds a large picture of abattery with lightning appears (it is light blue and it is large, not in top of the screen but in screen center).
After a a few seconds that one disappears as well.
Ive tried:
- another charger
- remove battery
- remove battery and replace after 5 minutes
- remove battery and replace after 5 minutes while phone was on charger
- left it on the charger the entire night.
I don't recall doing anything special before this happened, my phone worked. A couple of hours before I had plenty of battery.
I do think this happened before, but after starting it a couple of times (pressing some buttons at once, battery pull) it started again. Now it doesn't .
I would like to know:
- What is most likely ging on
- How I can start my blackberry up again.

Update: I've tried to plug it into the computer, because that seems to be the answer to some other posts.
I had never done that before.
The drivers installed, and I again got the red light and then the battery/lightning. Then nothing. I don't know what is supposed to happen when you plug it into the computer, but I don't think it worked.
"My computer" does not display an extra drive (being the blackberry) or anything.

Similar Messages

  • Tried updating 9810. now blackberry won't start. won't update.

    Device info
    i have a Torch 9810 unlocked that i'm using in UAE. it was running 7.1 and trying to update to the latest version. 
    Apps and free space
    Phone won't turn on so i don't have this information
    I tried to update to the latest version by plugging into my laptop and running Desktop software. luckily i did back up before doing anything. if pertinent, desktop software needed to update itself before itwould update my phone.
    it gave me some error while trying to load the application modules and then just crashed.
    now if i try to turn on the blackberry, it just loads up to the loading bar, the bar goes all the way to the end and stops there. 
    i connected it back to the laptop and tried to repair. it asked me to update again. 
    now when it tried to update, i get an error at the backup stage saying that application loader could not connect to my phone. and since the phone isn't working, it asks me to click igore and continue. 
    then it tries to install the new updated OS. it gets through enabling RAM or whatever, erasing applications, loading system software, waiting for device initialization, reconnecting to JVM. when it gets to "loading application modules", it gives me the following error:
    The Application Loader could not connect to you Blackberry device. try the following actions"
    (see pic)
    [IMG]http://i607.photobucket.com/albums/tt156/belseat/bbupdateerror.jpg[/IMG]
    i tried all the steps and clicked retry a few times. no luck. what do i do? 
    i wouldn't mind just restorng from my backup and using my phone like that. but i can't even get desktop software to allow for a restore at the moment. 
    Solved!
    Go to Solution.

    It sounds like there's something seriously wrong with the update process.  It appears that you're doing nothing wrong.  Since Desktop Software is giving you so much trouble, I would suggest perhaps taking your phone in for a replacement.  If your phone is newer than one year old, it will be free to exchange it (well, there might be a service charge but your carrier is responsible for exchanging it).
    I would suggest following through on this suggestion.  Once you have your new phone, you can load the backup file that you created.  I don't know why you're having these issues but I wouldn't waste much more time on it.  Get a replacement and load your backup file on it.
    I hope that helps you. 
    P.S.  My suggestion seems drastic but I'm not sure what else to suggest.  If you want to wait and see what other members suggest, that's fine, however I believe you have an issue that's not going to resolve itself very easily.
    Cheers. 
    - If my response has helped you, please click "Options" beside my post and mark it as solved. Clicking the "thumbs up" icon near the bottom of my response would also be appreciated.

  • Blackberry 9220 won't start after updating OS

    My blackberry 9220 was perfectly working for the past 8months, after finding out that there's a new update for os, i tried updating mine. I fell asleep while updating my os that i didnt notice if the os was successfully updated bt wen i woke up in the middle of the night, my phone won't start. When i tried charging it, the red led light lights up then the initial screen where you see the "blackberry" word and load bar below it starts bt only flashes and turns off. It keeps repeating. I tried going to a phone technician but they said they cannot reformat my phone because it doesn't turn on or completely turn on in the first place.. What should i do? Please help me.

    Hi ThrineDee
    Welcome to BlackBerry Support Forums
    Have you performed an OTA software update ?
    First be sure that the battery is fully charged then refer to this KB Article and try to recover your device :
    KB10144  : How to force the detection of the BlackBerry smartphone using Application Loader
    Try it and let us know.
    Click " Like " if you want to Thank someone.
    If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.

  • Blackberry 9220 won't start after os update

    My blackberry 9220 was perfectly working for the past 8months, after finding out that there's a new update for os, i tried updating mine. I fell asleep while updating my os thy i didnt notice if the os was successfully updated bt wen i woke up at the middle of the night, my phobe won't start. When i tried charging it, the red led light lights up then the initial screen where you see the blackberry word and load bar below it starts bt only flashes and turns off. It keeps repeating. I tried going to a phone technician but they said they cannot reformat my phone because it doesn't turn on or completely turn on in the first place.. What should i do? Please help me.

    Hi and Welcome to the Community!
    You may need the use of these tricks:
    KB10144 How to force the detection of the BlackBerry smartphone using Application Loader
    KB27956 How to recover a BlackBerry smartphone from any state
    http://crackberry.com/blackberry-101-lecture-12-how-reload-operating-system-nuked-blackberry
    Good luck and let us know!
    Occam's Razor nearly always applies when troubleshooting technology issues!
    If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
    Join our BBM Channels
    BSCF General Channel
    PIN: C0001B7B4   Display/Scan Bar Code
    Knowledge Base Updates
    PIN: C0005A9AA   Display/Scan Bar Code

  • Blackberry Torch 9860 won't start

    Type of phone: Blackberry Torch 9860
    Problem:
    I had a software problem, phone got stuck, and after restart it gave a jvm error. I tried to fix it through Blackberry Desktop Manger. During the fix it stopped, and i got a white screen on the phone. After disconnecting it from USB, and putting it back in, the phone didn't do anything anymore.
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    My guess is that the mainchip software corrupted during the fix, and this is causing the problem.
    My question, can i fix it, when the computer cannot recognize the phone, and cannot turn it on in any way?
    I tried to find a solution for this problem, but there aren't many cases related to my specific details.
    Help would really be appreciated at this point!
    Thank you!

    Given that result, I recommend a clean OS reload. The simplest way is to, on a PC (you cannot do this on MAC):
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    2) Uninstall, from your PC, any BB OS packages
    3) Make sure you have the BB Desktop Software already installed
    http://us.blackberry.com/software/desktop.html
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    It is sorted first by carrier -- so if all you want are the OS levels your carrier supports, your search will be quick. However, some carriers are much slower than others to release updates. To truly seek out the most up-to-date OS package for your BB, you must dig through and find all carriers that support your specific model BB, and then compare the OS levels that they support.
    5) Delete, on your PC, all copies of VENDOR.XML...there will be at least one, and perhaps 2, and they will be located in or similarly to (it changes based on your Windows version) these folders:
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    6a) For changing your installed BB OS level (upgrade or downgrade), you can launch the Desktop Software and connect your BB...the software should offer you the OS package you installed to your PC.
    6b) Or, for reloading your currently installed BB OS level as well as for changing it, bypass the Desktop Software and use LOADER.EXE directly, by proceeding to step 2 in this process:
    http://supportforums.blackberry.com/t5/BlackBerry-Device-Software/How-To-Reload-Your-Operating-Syste...
    Note that while written for "reload" and the Storm, it can be used to upgrade, downgrade, or reload any BB device model -- it all depends on the OS package you download and install to your PC.
    If, during the processes of 6a or 6b, your BB presents a "507" error, simply unplug the USB cord from the BB and re-insert it...don't do anything else...this should allow the install to continue.
    You may also want to investigate the use of BBSAK (bbsak.org) to perform the wipe it is capable of.
    You may also want to try the "Bare Bones OS Reload Procedure" to attempt to narrow down the precise causal item:
    Load your OS "bare bones"...if anything is optional, do not install it.
    If the behavior presents immediately, then try a different OS with step 1
    If the behavior does not immediately present, then run for as long as it takes for you to be sure that the behavior will not present.
    Add one thing -- no matter how tempting, just one.
    If the behavior does not present immediately, then again run for long enough to be sure it will not have the same problem
    Repeat steps 4 and 5 until all things are loaded or the behavior presents
    When the behavior presents, you know the culprit...the last thing you loaded.
    If the behavior does not re-present, then you know that either step 1 or 2 cured it.
    If the behavior presents no matter what, then you likely have a hardware level issue for which no amount of OS or software can cure.
    You may also need the use of these tricks:
    KB10144 How to force the detection of the BlackBerry smartphone using Application Loader
    KB27956 How to recover a BlackBerry smartphone from any state
    http://crackberry.com/blackberry-101-lecture-12-how-reload-operating-system-nuked-blackberry
    If you are on MAC, you are limited to only your carriers sanctioned OS packages...but can still use any levels that they currently sanction. See this procedure:
    KB19915How to perform a clean reload of BlackBerry smartphone application software using BlackBerry Desktop Software
    Good luck and let us know!
    Occam's Razor nearly always applies when troubleshooting technology issues!
    If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
    Join our BBM Channels
    BSCF General Channel
    PIN: C0001B7B4   Display/Scan Bar Code
    Knowledge Base Updates
    PIN: C0005A9AA   Display/Scan Bar Code

  • Camera on my blackberry won't open

    Hi. I need help. The camera on my blackberry won't open.  It says "Could not start the camera.  Close other applications and try opening the camera again."  I have already closed the applications, tried to reset the settings, remove battery but still the camera won't open. 

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  • BB z10 won't start up after updating to bb link

    I accidentally dropped my phone on the floor, and it won't start up.
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    Since this occurred right after dropping your device it's probably damaged internally. Not much we can do here for that.
    1. Please thank those who help you by clicking the "Like" button at the bottom of the post that helped you.
    2. If your issue has been solved, please resolve it by marking the post "Solution?" which solved it for you!

  • Indesign 9.1 won't start after 9.2 patch failed

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    Thanks for letting me know I'm not the only one with this problem! If it's been reported then I won't bother Adobe but just wait for a fix
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  • Entourage Crashing and won't start

    Upgraded to 10.4.10, Safari 3 beta etc.
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    Running a bunch of other stuff like QS, Google desktop etc. I did have PocketMac for Blackberry installed (now uninstalled) and also tried Missing Sync for Blackberry which I too have uninstalled.

    I have the same problem after installing the update today. All my Microsoft Office's applications crash when I try to open them. Anyone have a solution?
    Here's my crash log for Entourage:
    Date/Time: 2007-06-25 09:27:58.150 -0400
    OS Version: 10.4.10 (Build 8R218)
    Report Version: 4
    Command: Microsoft Entourage
    Path: /Applications/Microsoft Office X/Microsoft Entourage
    Parent: WindowServer [61]
    Version: 10.0.0 (10.0.0 (1309), © 1995-2001 Microsoft Corporation. All rights reserved.)
    PID: 270
    Thread: 5
    Exception: EXCBADACCESS (0x0001)
    Codes: KERNPROTECTIONFAILURE (0x0002) at 0x00000001
    Thread 0:
    0 com.apple.CoreFoundation 0x907d2160 __CFDictionaryGrow + 1096
    1 com.apple.CoreFoundation 0x907ebe94 CFDictionaryRemoveValue + 872
    2 com.apple.CoreFoundation 0x90824ebc CFMessagePortSendRequest + 992
    3 MCPZ.stb 0x0120fc50 0x11ca590 + 284352
    4 Microsoft Framework DB 0x01631fc4 0x15e7ac0 + 304388
    5 Microsoft Framework DB 0x0169a934 0x15e7ac0 + 732788
    6 Microsoft Framework DB 0x016968cc 0x15e7ac0 + 716300
    7 Microsoft Framework DB 0x01674d8c 0x15e7ac0 + 578252
    8 Microsoft Entourage 0x0066eab4 0x405000 + 2529972
    9 Microsoft Framework UI 0x01487f20 0x133b000 + 1363744
    10 Microsoft Entourage 0x0066e6cc 0x405000 + 2528972
    11 Microsoft Entourage 0x0049fb74 0x405000 + 633716
    12 Microsoft Entourage 0x0049faa4 0x405000 + 633508
    13 Microsoft Framework DB 0x0168022c 0x15e7ac0 + 624492
    14 Microsoft Entourage 0x0049f2ec 0x405000 + 631532
    15 Microsoft Entourage 0x0049f2a0 0x405000 + 631456
    16 Microsoft Entourage 0x0048b3e8 0x405000 + 549864
    17 Microsoft Entourage 0x0048d2c0 0x405000 + 557760
    18 PowerPlantZ 0x01135740 0x10e75e0 + 319840
    19 Microsoft Entourage 0x00488744 0x405000 + 538436
    Thread 1:
    0 libSystem.B.dylib 0x9000b348 machmsgtrap + 8
    1 libSystem.B.dylib 0x9000b29c mach_msg + 60
    2 ...ple.CoreServices.CarbonCore 0x90bf1dc8 SwitchContexts + 96
    3 ...ple.CoreServices.CarbonCore 0x90be7a30 YieldToThread + 372
    4 ...ple.CoreServices.CarbonCore 0x90bf1d10 SetThreadState + 192
    5 ...ple.CoreServices.CarbonCore 0x90bf1c2c SetThreadStateEndCritical + 144
    6 PowerPlantZ 0x01176558 0x10e75e0 + 585592
    7 PowerPlantZ 0x01175154 0x10e75e0 + 580468
    8 PowerPlantZ 0x01175078 0x10e75e0 + 580248
    9 PowerPlantZ 0x011753ec 0x10e75e0 + 581132
    10 PowerPlantZ 0x01176944 0x10e75e0 + 586596
    11 ...ple.CoreServices.CarbonCore 0x90bf1e6c InvokeThreadEntryUPP + 24
    12 ...ple.CoreServices.CarbonCore 0x90bf1a8c CooperativeThread + 220
    13 libSystem.B.dylib 0x9002bd08 pthreadbody + 96
    Thread 2:
    0 libSystem.B.dylib 0x90054388 semaphoretimedwait_signaltrap + 8
    1 libSystem.B.dylib 0x90070be8 pthreadcond_timedwait_relativenp + 556
    2 ...ple.CoreServices.CarbonCore 0x90bf8410 TSWaitOnSemaphoreCommon + 176
    3 ...ple.CoreServices.CarbonCore 0x90bf8264 AsyncFileThread(void*) + 56
    4 libSystem.B.dylib 0x9002bd08 pthreadbody + 96
    Thread 3:
    0 libSystem.B.dylib 0x9005afe0 accept + 12
    1 ShMem 0x049f755c FWaitForConnection + 48
    2 MCPZ.stb 0x0128cc54 0x11ca590 + 796356
    3 MCPZ.stb 0x012b61c8 0x11ca590 + 965688
    4 MCPZ.stb 0x012b6348 0x11ca590 + 966072
    5 ...ple.CoreServices.CarbonCore 0x90c36cd4 MPCFMTaskProc + 32
    6 ...ple.CoreServices.CarbonCore 0x90bc57b0 PrivateMPEntryPoint + 76
    7 libSystem.B.dylib 0x9002bd08 pthreadbody + 96
    Thread 4:
    0 libSystem.B.dylib 0x90023c60 recvfrom + 12
    1 ShMem 0x049f7710 FReceiveMessage + 128
    2 MCPZ.stb 0x0128cdcc 0x11ca590 + 796732
    3 MCPZ.stb 0x012b6524 0x11ca590 + 966548
    4 MCPZ.stb 0x012b666c 0x11ca590 + 966876
    5 ...ple.CoreServices.CarbonCore 0x90c36cd4 MPCFMTaskProc + 32
    6 ...ple.CoreServices.CarbonCore 0x90bc57b0 PrivateMPEntryPoint + 76
    7 libSystem.B.dylib 0x9002bd08 pthreadbody + 96
    Thread 5 Crashed:
    0 libresolv.9.dylib 0x95068ec0 resnsearch2 + 92
    1 libresolv.9.dylib 0x950694bc res9nsearch + 32
    2 com.apple.OpenTransport 0x9a7e42a4 MakeMemBlock + 92
    3 com.apple.OpenTransport 0x9a7e3fdc GetInterfaceInfo + 192
    4 com.apple.OpenTransport 0x9a7eca14 InetInterfaceCommon + 72
    5 com.apple.OpenTransport 0x9a7ecb04 OTInetGetInterfaceInfo + 92
    6 ShMem 0x049f72a4 GetIPAddress + 24
    7 MCPZ.stb 0x0128caac 0x11ca590 + 795932
    8 MCPZ.stb 0x012b5afc 0x11ca590 + 963948
    9 MCPZ.stb 0x012b670c 0x11ca590 + 967036
    10 MCPZ.stb 0x012b67cc 0x11ca590 + 967228
    11 ...ple.CoreServices.CarbonCore 0x90c36cd4 MPCFMTaskProc + 32
    12 ...ple.CoreServices.CarbonCore 0x90bc57b0 PrivateMPEntryPoint + 76
    13 libSystem.B.dylib 0x9002bd08 pthreadbody + 96
    Thread 5 crashed with PPC Thread State 64:
    srr0: 0x0000000095068ec0 srr1: 0x000000000200f030 vrsave: 0x0000000000000000
    cr: 0x48004222 xer: 0x0000000000000004 lr: 0x0000000095068ec0 ctr: 0x0000000095060260
    r0: 0x0000000095068ec0 r1: 0x00000000f0283b30 r2: 0x00000000a0004b68 r3: 0x00000000a0004b88
    r4: 0x0000000000000001 r5: 0x0000000000000090 r6: 0x0000000000000010 r7: 0x000000000000010b
    r8: 0x0000000000000000 r9: 0x00000000f0284020 r10: 0x0000000095060268 r11: 0x00000000a5052454
    r12: 0x0000000095060260 r13: 0x0000000000000000 r14: 0x0000000000000000 r15: 0x00000000f02840a0
    r16: 0x00000000f0284020 r17: 0x0000000000000000 r18: 0x0000000000000000 r19: 0x0000000000000000
    r20: 0x0000000000000000 r21: 0x0000000000000000 r22: 0x0000000000000000 r23: 0x0000000000000010
    r24: 0x0000000000000090 r25: 0x000000000000010b r26: 0x0000000000000064 r27: 0x0000000000000001
    r28: 0x00000000f02846a8 r29: 0x00000000aa7da008 r30: 0x00000000a0004b88 r31: 0x0000000095068e70
    Binary Images Description:
    0x1000 - 0x2fff LaunchCFMApp /System/Library/Frameworks/Carbon.framework/Versions/A/Support/LaunchCFMApp
    0x27f000 - 0x2ce3c7 CarbonLibpwpc PEF binary: CarbonLibpwpc
    0x2ce3d0 - 0x2e66bd Apple;Carbon;Multimedia PEF binary: Apple;Carbon;Multimedia
    0x2e7c00 - 0x2e998b Apple;Carbon;Networking PEF binary: Apple;Carbon;Networking
    0x312c50 - 0x312d02 CFMPriv_CoreFoundation PEF binary: CFMPriv_CoreFoundation
    0x312ef0 - 0x312fa5 CFMPriv_DVComponentGlue PEF binary: CFMPriv_DVComponentGlue
    0x3131e0 - 0x313283 CFMPriv_QuickTime PEF binary: CFMPriv_QuickTime
    0x313300 - 0x313377 CFMPriv_System PEF binary: CFMPriv_System
    0x313620 - 0x3136f0 CFMPriv_CarbonSound PEF binary: CFMPriv_CarbonSound
    0x313770 - 0x313843 CFMPriv_CommonPanels PEF binary: CFMPriv_CommonPanels
    0x313920 - 0x3139db CFMPriv_Help PEF binary: CFMPriv_Help
    0x3139e0 - 0x313aaa CFMPriv_HIToolbox PEF binary: CFMPriv_HIToolbox
    0x313b30 - 0x313c06 CFMPriv_HTMLRendering PEF binary: CFMPriv_HTMLRendering
    0x313c80 - 0x313d53 CFMPriv_ImageCapture PEF binary: CFMPriv_ImageCapture
    0x313de0 - 0x313ec5 CFMPriv_NavigationServices PEF binary: CFMPriv_NavigationServices
    0x313f40 - 0x314016 CFMPriv_OpenScriptingMacBLib PEF binary: CFMPriv_OpenScriptingMacBLib
    0x3140f0 - 0x3141ae CFMPriv_Print PEF binary: CFMPriv_Print
    0x3141d0 - 0x31429d CFMPriv_SecurityHI PEF binary: CFMPriv_SecurityHI
    0x314320 - 0x314402 CFMPriv_SpeechRecognition PEF binary: CFMPriv_SpeechRecognition
    0x314480 - 0x314553 CFMPriv_CarbonCore PEF binary: CFMPriv_CarbonCore
    0x3145d0 - 0x3146a3 CFMPriv_OSServices PEF binary: CFMPriv_OSServices
    0x314780 - 0x314842 CFMPriv_AE PEF binary: CFMPriv_AE
    0x314850 - 0x314915 CFMPriv_ATS PEF binary: CFMPriv_ATS
    0x314990 - 0x314a67 CFMPriv_ColorSync PEF binary: CFMPriv_ColorSync
    0x314af0 - 0x314bd3 CFMPriv_FindByContent PEF binary: CFMPriv_FindByContent
    0x314c50 - 0x314d2a CFMPriv_HIServices PEF binary: CFMPriv_HIServices
    0x314da0 - 0x314e80 CFMPriv_LangAnalysis PEF binary: CFMPriv_LangAnalysis
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    0x3151b0 - 0x315272 CFMPriv_QD PEF binary: CFMPriv_QD
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    0x101fbf0 - 0x1044560 Mcp Prefs Lib (Carbon) PEF binary: Mcp Prefs Lib (Carbon)
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    0x488f9d0 - 0x489c83d MS Variant Lib (Car) PEF binary: MS Variant Lib (Car)
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    0x48de0a0 - 0x497f061 MS Internet Library (Car)pwpc PEF binary: MS Internet Library (Car)pwpc
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    0x91e4a000 - 0x91f2ffff com.apple.vImage 2.4 /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vImage.fr amework/Versions/A/vImage
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    That was a different issue. So I made my phone replaced and last Sunday, 2 days ago, I had my new Nokia E5-00 unit.
    Yey!
    The contacts were good as all other applications were.
    Then, I started having problems as everyone else in the thread experienced. The phone had a bad restart habit and it was, in fact, irritating. It was tolerable at first. Not bad for a replacement phone. I was not much bothered with the restarts.
    Then, I was able to start utilizing GPS, like I would get lost. It was an amazing experience for someone here in the Philippines. I was proud to have a good working GPS in my phone!
    But, unluckily, 30 minutes after the fun. I set my phone to go back to work and WALAH! My phone shuts down after transferring some files. Good thing my Nokia E5-00 finished all transfers before dying out.
    It was not quite the Nokia Smartphone I expected. And, that was really disappointing. Thank you im_mobile for the term.
    I did not expect to see these much people complaining problem with Nokia E5-00. Same as everyone else experienced.
    How should Nokia fix this? I am not in the position to say this, but Nokia should (1) recall these defective Nokia E5-00 products (Thanks magnum_jon) and (2) replace all defective units from unsatisfied customers.
    I think Nokia will not get hurt from returned phones. In fact, they will have the benefit of immediately finding out what the problem is and they will be able to fix this immediately if they get all of our defective Nokia E5-00 units. They can (1) isolate the problem, (2) test as many phones as they want, (3) find out the problem and (4) make a happy customer.
    These much claims is not tolerable. This is degrading Nokia. I believe Nokia has seen much already, and I am hoping that by the time they read my post, it would be the last.
    And the next reply to this thread would be a happy customer with a newly replaced, non-defective, Nokia device.
    Thanks,
    Eljun Pacomios.
    Philippines

  • Z10 dead won't start up

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    Hi and Welcome to the Community!
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    The results of this will indicate if it's your BB or your battery that has the problem. Note carefully please that "new" and "know good" are not necessarily the same things. While rare, a "new" battery certainly could be defective. Rather, the simplest (and least costly, btw) method to conduct this test is to find someone with an identical BB who has no issues...trade batteries and see what happens.
    Good luck and let us know!
    Occam's Razor nearly always applies when troubleshooting technology issues!
    If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
    Join our BBM Channels
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  • Z10 won't start

    I had problems with my BBM in my Z10 so I had to do a security wipe to get it working again after I did the security wipe every time I start my phone it tells me to connect it to my PC and I did but still won't start I had tried the blackberry link and the internet explorer thing but still it won't work 
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