Blank Screen after fingerprint swipe

My start-up procedure is fine, until I read "swipe your finger" and do so. Then my screen goes blank, except for the cursor and "The Shield Deluxe" in small print at the top of my screen (that's the virus checker I use).
I struggled with this for hours, switching on and off and going through the start-up procedure. Always the blank screen. At one stage I moved the computer and suddenly had a full desktop screen, as normal. Clearly everything is chugging away there, just not displaying, because I had a message saying Windows updates had taken place and I needed to restart the computer. I did so and, guess what, blank screen again. And ever since.
Solved!
Go to Solution.

I'm not sure I have that capability. I'm not a technical person. I buy a computer to use, not to fiddle with.
Also, is there a good reason we are suspecting the virus checker? I have been using it quite successfully, and I also have the same one on my two other computers. Is it because I said the only thing I can see on the screen is the name of the virus checker? Since I installed it, it has been quite normal for me to see that on the black screen during startup procedures.
If you really think that is the problem, I will try to remove it, but of course that would leave me without a virus checker and vulnerable to other problems.
Thanks for your efforts.

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