Block replication of service order to ECC

Hi,
When a service order is created it is replicated in R/3. How can we block this replication?
Regards,
Shikha

Shikha,
I assume from your question there are some documents that should be replicated from CRM but only the service orders should not? If this is incorrect and no documents should be replicated to ECC, then you should ensure there is no Subscription for Business Transaction Message in CRM to ECC.
If my assumption is correct, you will need to redefine the replication object for BUS_TRANSACTION_MESSAGE from "simple bulk" to simple intelligent" with the publication criteria to allow document type. It can be done via the message wizard (though it does require a development transport) and there is a multi-step procedure defined in an OSS note. Note: this will NOT filter documents created in ECC from replicating to CRM.
Regards,
Roy

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Replicating Service contracts and Service orders from ECC 6.0 to CRM 2007

Hi CRM Gurus,
How can we replicate Service contracts and Service orders from ECC 6.0 and CRM 2007. Any pointers to do this?
Please let me know.
Best regards,
Vinay

Vinay,
I dont think you need any Middleware adaptor objects for CRM Request download .
You need to create a request in CRM using R3AR2 . Here you need to provide the R/3 table name and field name to download the service document along with Document ID
You can monitor your request download in txn R3AR4.
But as MCG rightly told , you should have done all requried customized settigns before downloading service documents .
Regards
Dinesh

How to prevent the replication of service order from CRM to R/3

Hi,
I create a service order and it displays in SMW01. Does it mean that system tries to replicate it from CRM to R/3? I have deleted the subscription in SMOEAC while publication of BUS_TRANS_MSG can't be deleted. Is there any other configuration affecting the replication from CRM to R/3?
BR,
ROBERT

Hi Robert,
The replication to R/3 will not happen if you dont have a R/3 site maintained in smoeac. This itself should be enough as it wont know which R/3 should the data be transferred to. Hence the data will not get replicated to R/3.
The bdoc that you see in SMW01 does not mean that data will get replicated. it just indicates what has been created in CRM.
Thanks,
Abishek

Replication of service order

We have created a service order in CRM. Normally we replicate it to R/3 as sales order.Is it possible to replicate it as service order??.If yes, what are the settings do we have to maintain in CRM / R/3??
regards,
Anirban

Hi Anirban,
You have mentioned that service orders are replicated to R/3 as sales order. what were the settings done in admin console (txn - smoeac) . Did you subscribe alone "BUS_TRANS_MSG" or did you specify any service related stuff.
Greatly appreciate in advance for the help.
thanks
Jothi.

Item category group during service order replication is incorrect

Hi,
We are trying to replicate Service order from CRM to R/3 and the service product that is used in CRM service order is got from r/3 named SRV_REPAIR.
In CRM when we enter SRV_REPAIR in Service order the item category YSRP(copied from SRVP) should be determined.
when i use the item category group LEIS(service w/0 delivery) in R/3 for service product then the item category is determined as YSRP correctly but the replication of service order fails with the message
"It is not possible to upload from mixed documents with scen. A activated "
please suggest which item category group should be used in a service product for replicating a service order from CRM to r/3.
Regards
Prathiba

Hello,
The problem might be that item category is assigned to object type BUS2000140.
This object type is not relevent to upload so you get the error.
Please check FM CRM_SALESDOCUMENT_FILTER.
FM   CRM_SALESDOCUMENT_FILTER
    check for upload relevant item object types
      if ( lv_obj_type = gc_object_type_item-sales                  or
           ( lv_obj_type = gc_object_type_item-cust_contract   and
             lv_sales_contract_active = true )                      or
           ( ( lv_obj_type = gc_object_type_item-credit_req or
               lv_obj_type = gc_object_type_item-debit_req )   and
             lv_trans = true )
         and
           <ls_orderadm_i>-product_kind <> gc_product_kind-iobject
      fill table with item guids which are relevant for the upload
        insert <ls_orderadm_i>-guid into table lt_item_guids.
      else.
        insert <ls_orderadm_i>-guid into table lt_item_guids_delete. <-!
      endif.
    endloop.
endif.
if scenario A is active no mixed documents are supported
if <ls_orderadm_h>-scenario+3(1) = gc_scenario_r3chg-int_chg.
    if not lt_item_guids_delete[] is initial.                        <-
      perform fill_bapiret2
              using 'W' 'CRM_ORDER_MISC' '036'
                    lv_msgv1 lv_msgv2 lv_msgv3 lv_msgv4
                    space 0 gc_object_name-sales 0 space.
      raise upload_not_relevant.
    endif.
endif.
Please see note 772267 to prohibit data transfer in this case. The error
message is related to scenario A you are using.
Scenario A is not working for
service items as scenatio A allows changes of doc in both systems so
CRM and ECC. As service items won't be replicated this can't work at
all.
In other words, if scenario A is used the sales order in ECC has to be
identically to the sales order in CRM. This is not the case in service
processing.
So again you have to prohibit data transfer from service orders to ECC
when using scenario A.
Hopefully the information helps!
Regards, Gerhard

Not more than one service order against same sales document item

A service order gets created against the sales order item as per
standard SAP process. As credit management is active, when the order
is under credit block for the customer the service order gets created only after the
credit block is released.
On revising the order line value the sales document goes for a block
again. Service order is locked. Both seem to be logical.
But on releasing the credit block this time , it creates one more service order against the same sales order item. Would logically expect the service order is
unlocked on release from credit block.
Can u pls explain this behavior ?? How do u avoid a new order creation and unlocking of the service order when the credit block is released.
Would like to avoid any change in the service order status once it has been created irrespective of subsequent credit status of the sales order.
regards
Ramanujam

Hi lisa ,
It is not possible to enter more than one service performer for a service in sales order .
But you can perform the service with two people and have two service confirmations.
The time entered in service confirmation will be reflected in invoice only(if time and material).
Also you cannot enter the time sheet with respect to sales order , it is only valid for project task and
and time types.
Regards,
Harish

Using Function modules in BSP - Operations on Service Orders

Hi,
We are creating a custom BSP application for scheduling resources and updating appointments for resource personnel.
The process is as follows:
From the list of Service Orders with some product added as line item, with status OPEN, the user selects a SO and makes an online payment.
Returning from the site, the Status of the Service order is changes to Released. Following this, the available resource is assigned to the Service order and the appointment details are populated in the Service Order. Subsequently, another line item of the Service order is set to Released.
We are using the following function modules in the order as given below:
To set status of a line item to Released
1)     CRM_ORDER_INITIALIZE
2)     CRM_STATUS_SET_INTERN_OW
3)     CRM_STATUS_SAVE_OW
4)     COMMIT WORK
To assign a resource to the Service Order
1)     WFD_RES_GET_AVAIL
2)     CRM_ORDER_INITIALIZE
3)     WFDS_GET_ASSIGNMENT_TO_SO_ITEM
4)     CRM_ORDER_INITIALIZE
5)     WFDS_CRM_SRV_ASSIGNMENT_MODIFY
6)     WFDS_SAVE
7)     WFD_TRANSACTION_COMMI
To update the assignment dates in Service Order
1)     CRM_ORDER_DEQUEUE
2)     CRM_ORDER_INITIALIZE
3)     CRM_ORDER_INIT_OW
4)     CRM_ORDER_MAINTAIN
5)     CRM_ORDER_SAVE
6)     BAPI_TRANSACTION_COMMIT
To set status of a second line item to Released
1)     CRM_ORDER_INITIALIZE
2)     CRM_STATUS_SET_INTERN_OW
3)     CRM_STATUS_SAVE_OW
4)     COMMIT WORK
Using these FMs in a report program or even in Debug mode works fine, except in the BSPs where the behavior is random.
The issue that we are facing:
1)     Calling the Function modules sequentially, it takes time to update the order after execution of a BAPI/RFC and at times the order gets locked although we are using the Function Module CRM_ORDER_DEQUEUE after a logical block, and the Service Order is un-available for subsequent actions
2)     At times, the Steps get executed correctly
3)     At times the Steps get executed correctly after adding certain delay after each logical block of steps, but at times the time is not enough for the order to get updated.
Can someone help us solve this un-predictable behavior?
If someone has previously worked on such a requirement, please provide inputs on the scenario.
Also, please let me know if there is a fail-proof procedure to ensure that the steps get executed completely and also if there is a need to use alternative BAPIs in a specific order.
Thanks,
Regards,
Siddhartha Jain

I am afraid you would have :
- to copy the standard FM 'MS_EXCEL_OLE_STANDARD_DATA' (it is wrapped up into EXCEL_OLE_STANDARD_DAT)
- to comment this line in this newly created FM
SET PROPERTY OF obj_ex_app 'Visible' = 1.
- to call your own 'ZMS_EXCEL_OLE_STANDARD_DATA'
That should do the trick.

Dectivate pricing condition for sales order not service order.

Hi,
We are on ECC6.0 and CRM5.0
I need to add new condition type to the existing pricing procedure.It should be activtaed only for service orders and not for sales order.I can achive this by adding new requirement in pricing procedure to limit this condition type based on order type.
Example: if KOMK-AUART eq ORDER_TYPE.
sy-subrc = 0.
But I don't want to do this,because I would need to change this requirement everytime I add new service order type.
Is there any field in Pricing structure KOMK bu using which we can achieve this. ?
Please suggest any other idea by which I can achieve this
Thanks
Dona

Currently ,we have one pricing procedures for both the scenarios...
We control if the perticular condition type to be active or not by writing a requirement which checks the order types.
This has been done this way because we built the pricing procedure in ECC and tranfer it to CRM.Also we donot have service orders in ECC.
any further alternatives guys..

Credit block should not prevent service order creation

An upgrade from 4.7 to ECC6, without any changes made to the configuration or program change, has lead to the following issue. ECC6 is not creating a service order connected to a sales order, when the customer has exceeded the credit limit. The sales order of custom order type is getting saved with a warning message that credit limit has exceeded. However, earlier in 4.7, the message would not stop creating subsequent service order. What could be different, that prevent ECC6 environment to hold on to service order creation? A subsequent release of the credit block through VKM1 however triggers the service order being created.

Are you using credit card processing in SAP to get the authorization?
If you are then the authorization should not block the order.
Or are you using credit card as a form of payment (without authorization) in which case this needs to be put on the customers account as a payment and then the order entered.
Where are you holding the credit card details?

Blocking the Creation of PO in Service Order

Hello SAP folks,
I have got an issue where I have to block the Creation of Purchase Requisation Number(BANFN) which is generated in the background after the creation of the Service order(IW31) I have tried the user exit EXIT_SAPLCOIH_009 but while coding i could'nt trace the field which is holding the value of PR number.Please let me know is it possible to stop the creation of PR if Yes, Please guide me in this issue in terms of coding.
Thanxs in advance.
Regards,
Indira

Hi Indira,
Try these User Exits.
CNEX0013 Order: Cust. enhancement: Default item category comp. a
CNEX0026 Customer enhancement for general inspection of material
CNEX0027 Customer enhancement: Plant, storage loc. finding for c
IWO10004 Maintenance order: Customer check for order completion
IWO10005 Maintenance order: Cust.-specif. determination of profi
IWO10006 Maint. order: Fcode exclusion through cust. enhancement
IWO10007 Maint.order: Customer enhancement - permits in the orde
IWO10008 Cust. enhancement: Determination of tax jurisdiction co
IWO10009 PM Order: Customer Check for 'Save' Event
IWO10010 Maint. order: Cust. enhancement for determining WBS ele
IWO10011 Maint. order: Customer enhancement for component select
IWO10015 Maintenance order: F4 Help for user fields on operation
IWO10016 PM Order: Cust. enhancement to check operation user fie
IWO10017 Determine external order number by customer logic
IWO10018 Maintenance order: User fields on order header
IWO10020 Maintenance order: Automatically include task list
IWO10021 Automatic task list transfer when creating order from n
IWO10022 Determine calendar from user exit
IWO10023 Service order: Change header data for advance shipment
IWO10024 Service order: Changes to items for advance shipment
IWO10025 PM/SM order: Finding responsible cost center
IWO10029 Inclusion of bill of material in PM/SM order
IWO10030 Preset Fields for Event Object
IWO10031 Hide personnel number in PM/SM order
IWO10033 Customer-Specific Authorization Check Maint./Service Or
IWO10034 Operation status based on the status of capacity reqs
Regards,
Vijay

Replication of Sales Order from SAP ECC to SAP CRM

Hi,
The scenario I am working on is breifly as under:
Telesales will create sales order directly in ECC. The sales order created in ECC will be replicated in CRM. I have some queries and request guidance:
1. The same sales order type will be used by ECC for creating orders from telesales, as well as regular sales orders in ECC. I need to replicate only sales orders created by telesales. Please guide how to achieve the scenario requirement.
2. There are many 'Z' Partner function in ECC in sales order, some of them are mandatory and others are optional. During replication, if the 'Z' partner functions are not created and maintained in CRM, what will be the impact? Will the sales order replicate or no. Impact in sales order replication of mandatory partner function and optional partner function not available in CRM.
3. Impact of 'Y' and 'Z' condition type (optional) not maintained / imported from ECC to CRM in sales orders.
Regards,
Rajesh

1. In R3AC1 set filter according to your needs for object SALESORDER. There are quite a few fields on which you can set filter.
2. Partner functions will not affest replication. Replication is more strict from CRM to ERP hen viceversa. Also you said that optinal partner functons will be missing, so there is no reason that problems should accore. But of course standard sold-to party and shi-to party should be provided for pricing reasons.
3. Should reprsent not problem, but pricing procedures must be synchronized between both systems.

CRM service order - Follow on processing in ECC

Dear Experts,
We create a service order in CRM. It contains service items as well as spares in it. If I configure the same order type and item category in ECC, would this replicate as it does not at the moment.
What needs to be done to make it reflect in ECC transaction VA03?
Thanks
Ritwik

Thanks

Link between Service Order / Confirmation in CRM and Purchase Order in ECC

Hi all,
Does anyone knows what the possible link is between a Service Order / Service Order Confirmation in CRM and a Purchase Order in ECC ? I heard that this could be found somewhere in the document flow of a Service Order ....
How do we get the Purchase Order number from ECC in the Document flow section of an Service Order in CRM ?
We need the PO number somehow to be able to create a Goods Received document in ECC from CRM.
BR,
Abjuh

Hello Abjuh,
As of CRM 4.0 (with Service Industry extensions), you can automatically create ECC Purchase Orders from a CRM service order.
It is possible to track the status of the individual service order items with the document flow.
Please refer to the SAP Help for more information.
http://help.sap.com/saphelp_crm70/helpdata/EN/46/8bae7e9e886160e10000000a1553f7/frameset.htm
Kind regards,
Kristoff.

CRM Service - ECC Logisitcs Integration (Spare Parts in a Service Order)

Hi Experts,
We have been trying to configure a scenario for CRM Service Orders with SAP ECC logistics integration in CRM 7.0 EHP1.
We are aware of the standard configuration wherein we assign one logistics scenario ( Purchase Requisition or Purchase Order or Reservation) for a specific service organization & Item Category for spare parts in service order.
Our first query : Is it standard that the spare part will be automatically reserved if it is in stock (after ECC availability check from service order) and purchase requisition or purchase order is created only if it is not in stock?
We also understand that while a reservation happens during Service order creation, the goods issue or material withdrawal happens only on service confirmation. If this the case, how will the physical delivery happen to customer? This is our second query.
Please note that we are raising this query only for spare part items in service order and not for sales item in service order.
It would be great if you could help us with this issue.
Responses will be suitably rewarded.
Thanks,
Prish

Hi Pritesh,
Thank you for your prompt reply and help, appreciate the same, we would be going for the scenario where the service order in sap crm has saleable parts, the service order would get replicated to ecc as a sales order and the costs would get booked when the post goods issue is performed after creating the delivery in SAP ECC.
Following are the configurations done
1) Service Order type ZRVW is created in SAP CRM
2) The same service order ZRVW is mapped in SAP ECC
3) The service order in SAP CRM has the following number range and the same is kept internal
4) The same number range is marked as external in SAP ECC in vn01 tcode
5) The number range is assigned to the document type ZRVW in SAP ECC
6) Item category determinations are done in SAP CRM, standard SRVS(Sales items are copied to YRVS)
7) The same item category determination is also set in SAP ECC for Item category group NORM
8) Item category determination is also set for ERLA as item category group in ECC
9) The item category YRVS is set to delivery relevant in SAP ECC
10) The standard schedule line is determined which is CP is relevant for delivery
11) The sales area is also assigned to the document type ZRVW.
12) In SAP CRM, the status profile YCONT is assigned, having the business transaction to be distributed, the status of the same is set to allowed for completed status
13) The status profile has been assigned to the transaction type ZRVW
14) Pricing configurations are also done in sap crm and sap ecc
15) Now I am creating the service order ZRVW in SAP CRM, having saleable parts, customer's and material's exist in both systems having the same sales area, the status is set to completed at item and header level
16) The system is throwing an error when I click on edit
17) When checked In sap ecc the system says that the document does not exist
18 I did open the error in SAP CRM and it says that there are some settings required for billing
Since there is no billing relevance to this scenario in the item category the billing relevance is set to no billing
Please advice further
Kind Regards
Atul

Service order - Blocked for credit check

Hello ,
I have a scenario where the service order will be created with reference to sales order and the credit check is active both for the sales order and the service order.
we are releasing the sales order from credit block in VKM1 , but still the credit check is not allowing us to release the service order which created with reference to the sales orders .
Now my doubt is , even after releasing the sales order from credit block , why system is stopping or blocking the service order from release.
Need your inputs in this

Hello ,
Thanks for the reply
As you said , the credit check in the service order is information message "Credit check (maximum percentage for ope
exceeded)" .
If you enter and come out this message then one more message will come , i.e., "The business transaction can not be carried out" detail message - System status CNOK is active (ORD XXXXXXX).
with the above message , system will not allow to do the Service order release.
In this particular case , we have done the VKM1 for the sales order to unblock the order from credit check . But again system is checking the credit check at service order (created w.r.t sales order) . we are not able to control this .
we also suggested the solution to the customer , saying removal of credit check for service orders . But customer requires credit check to happen at both the documents.

Block replication of service order to ECC

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