Bloomberg video no longer plays since last system or Java update - I do not recall which.

In last 45 days or so, Bloomberg video no longer plays. 
This is the result of a system or Java update - I do not recall which.  I've tried all the tips that Bloomberg has suggested to no avail... and they are no longer assisting me!  Please help, friends.  I've been a Macintosh user since 1986 (really!), please help, friends.
Below is that they have said to me about this issue:
Thank You for Your Feedback!
Feedback Status:
TicketID: W00526585060669600559
Status: Resolved
Summary: About a week ago video from your web site stopped playing
LOG: 3/ 5/13 00:09:19
Your Feedback:
About a week ago video from your web site stopped playing. I'm a MAC user and
keep my system updated. Can you help, please?
LOG: 3/ 5/13 14:30:14 Bloomberg Feedback Team
Hello,
We suggest:
1) have the latest version of flash. Restart your browser.
2) Once you have new flash installed, allow third-party Flash content to store
data on your computerhttp://www.macromedia.com/support/documentation/en/flashpla
yer/help/settings_manager03.html
3) JavaScript should be enabled on your browser
4) Turn off ad blockers
Sincerely,
Bloomberg Website Feedback Team
LOG: 3/ 6/13 03:16:01 Your Subsequent Feedback
OK, I did all this and still no video. Now what?
LOG: 3/ 6/13 13:46:57 Bloomberg Feedback Team
Hello:
-Please confirm that JavaScript is enabled in your web browser.
-We recommend you check the Flash Player settings on your computer. You can use
the following link to check the "Global Storage Settings" tab:
Http://www.macromedia.com/support/documentation/en/flashplayer/help/settings_man
ager03.html
Make sure to check the box that said "Allow third-party Flash content to store
data on your computer.
Change the capacity of local storage, and disable any add-ons and plug-ins.
Sincerely,
Bloomberg Website Feedback Team
LOG: 3/10/13 18:12:09 Your Subsequent Feedback
HELP, please! I've done all that you've suggested, and I'm still unable to view
Bloomberg videos. Can you help me? I 'think' it started with a recent Java
update on MAC OS, but I'm not totally sure.
LOG: 3/12/13 12:29:27 Bloomberg Feedback Team
Hello,
We are sorry we are unable to assist you further with this query. We are not
experiencing this issue and are unable to duplicate at this time.
Sincerely,
Bloomberg Website Feedback Team

Do you use Glimmerblocker, or any other advert/content/security blocking/filtering software ?
Yes, I use Sophos.  But, recall that with another browser (Chrome), video plays fine.  So the issue is not with Sophos per se.
Safari-Preferences-Extensions is set to OFF ?
I just turned Safari-Preferences-Extensions to OFF.  Video will sill not play.
Regarding;"
check System Preferences - Flash Player - Storage tab to see that 'allow sites to save information..." is on.
In the Advanced tab -  click 'delete all'  ?"
I did this, but, I an unable to delete all the Site Data; I get an error box:  "Flash Player was unable to delete all local storage. The files may be locked by another program. Close all browsers or restart your computer, and try again."
I get this error even with all the browsers are closed.
I think this points to our bug:  Only in my Mac OS user profile and only in Safari there seems to be some Flash Player file which is either 'open' or 'locked' to deleting.
Where could that pesky file be????

Similar Messages

  • Bloomberg Video no longer plays

    In last 45 days or so, Bloomberg video no longer plays.
    This is the result of a system or Java update - I do not recall which.  I've tried all the tips that Bloomberg has suggested to no avail... and they are no longer assisting me!  Please help, friends.  I've been a Macintosh user since 1986 (really!), please help, friends.
    Below is that they have said to me about this issue:
    Thank You for Your Feedback!
    Feedback Status:
    TicketID: W00526585060669600559
    Status: Resolved
    Summary: About a week ago video from your web site stopped playing
    LOG: 3/ 5/13 00:09:19
    Your Feedback:
    About a week ago video from your web site stopped playing. I'm a MAC user and
    keep my system updated. Can you help, please?
    LOG: 3/ 5/13 14:30:14 Bloomberg Feedback Team
    Hello,
    We suggest:
    1) have the latest version of flash. Restart your browser.
    2) Once you have new flash installed, allow third-party Flash content to store
    data on your computerhttp://www.macromedia.com/support/documentation/en/flashpla
    yer/help/settings_manager03.html
    3) JavaScript should be enabled on your browser
    4) Turn off ad blockers
    Sincerely,
    Bloomberg Website Feedback Team
    LOG: 3/ 6/13 03:16:01 Your Subsequent Feedback
    OK, I did all this and still no video. Now what?
    LOG: 3/ 6/13 13:46:57 Bloomberg Feedback Team
    Hello:
    -Please confirm that JavaScript is enabled in your web browser.
    -We recommend you check the Flash Player settings on your computer. You can use
    the following link to check the "Global Storage Settings" tab:
    Http://www.macromedia.com/support/documentation/en/flashplayer/help/settings_man
    ager03.html
    Make sure to check the box that said "Allow third-party Flash content to store
    data on your computer.
    Change the capacity of local storage, and disable any add-ons and plug-ins.
    Sincerely,
    Bloomberg Website Feedback Team
    LOG: 3/10/13 18:12:09 Your Subsequent Feedback
    HELP, please! I've done all that you've suggested, and I'm still unable to view
    Bloomberg videos. Can you help me? I 'think' it started with a recent Java
    update on MAC OS, but I'm not totally sure.
    LOG: 3/12/13 12:29:27 Bloomberg Feedback Team
    Hello,
    We are sorry we are unable to assist you further with this query. We are not
    experiencing this issue and are unable to duplicate at this time.
    Sincerely,
    Bloomberg Website Feedback Team
    iMac, OS X Mountain Lion (10.8.3), Flash 11,6,602,180 installe

    Do you use Glimmerblocker, or any other advert/content/security blocking/filtering software ?
    Yes, I use Sophos.  But, recall that with another browser (Chrome), video plays fine.  So the issue is not with Sophos per se.
    Safari-Preferences-Extensions is set to OFF ?
    I just turned Safari-Preferences-Extensions to OFF.  Video will sill not play.
    Regarding;"
    check System Preferences - Flash Player - Storage tab to see that 'allow sites to save information..." is on.
    In the Advanced tab -  click 'delete all'  ?"
    I did this, but, I an unable to delete all the Site Data; I get an error box:  "Flash Player was unable to delete all local storage. The files may be locked by another program. Close all browsers or restart your computer, and try again."
    I get this error even with all the browsers are closed.
    I think this points to our bug:  Only in my Mac OS user profile and only in Safari there seems to be some Flash Player file which is either 'open' or 'locked' to deleting.
    Where could that pesky file be????

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