Blue Screen of Death (How's that for irony)

I have a 160G ATV, and since the last firmware was installed, connected via HDMI, and every time I turn the system off for the night, the ATV comes back with a blue screen. The ATV become totally non-responsive; the LED in front blinks to inidicate it's receiving commands from the remote, but no audio comes out and it's blue-blue-blue.
This didn't happen before, and I have no problems with the other HDMI devices on my processor.
I'm running to an Integra 9.8 with HDMI 1.3. Ideas?

Try connecting the tv directly to the tv, to eliminate or confirm the switch as the problem.

Similar Messages

  • How to fix the Blue Screen of Death for iPhone 5S?

    I have an iPhone 5S and I never got water on it, dropped it, or inflicted any kind of damage upon it. But one day when I turned it on it kept getting this blue screen and then restarting CONSTANTLY. This is referred to as the Blue Screen of Death (BSOD). Does anyone know how to actually fix this problem besides just restoring the phone (I already tried that.)

    Hi ..
    If you restored the iPhone to factory settings and it still won't startup correctly, make a reservation at a Genius Bar.

  • 10.6.2 Died - Blue screen of death for Snow Leopard?

    OK. I upgraded Tiger via the SL Boxed Set yesterday. The install went pretty flawless - no hiccups or issues at all. It is a clean install. I had cloned Tiger to an external USB drive - that's why I'm able to type this message now. I upgraded to 10.6.2 this morning and still everything seemed fine.
    I had the migration pretty much complete. I was getting used to some of the new features, I had moved/installed everything, etc. I have played games, used mail, internet, photo software, etc. with no problems. Today while using the computer, I noticed I would attempt to start a program, but the icon would just bounce in the dock and would not open. The programs that were already open were working fine - Safari, Apple Mail, and Google SketchUp. So, I finished up what I was doing and restarted my computer. That restart was the last time I ever saw the 10.6.2 desktop.
    Upon reboot, I get the Apple logo with gray screen, then the blue screen, then it freezes. I disconnected all connected devices (USB/Firewire, etc.) and unplugged for 30 minutes - no luck. Booted from the SL CD and ran Disk Utility. Disk Utility found no errors and said all was great! I verified the disk and repaired it even though it said it didn't need it. Still no luck. Just the blue screen of death.
    Any ideas where to go from here? I can boot via my USB external drive with 10.4.11, but that doesn't really correlate to my problem. I REALLY don't want to have to reinstall everything all over again - it took me ALL DAY to get it all moved over and I still have some to do. Thanks for any tips or tricks.
    Model Name: iMac
    Model Identifier: iMac5,1
    Processor Name: Intel Core 2 Duo
    Processor Speed: 2.16 GHz
    Number Of Processors: 1
    Total Number Of Cores: 2
    L2 Cache (per processor): 4 MB
    Memory: 3 GB
    Bus Speed: 667 MHz
    Boot ROM Version: IM51.0090.B09
    SMC Version: 1.9f4

    moze229 wrote:
    I suppose the new install just wrote over all the files, and it appears to have left all of my settings in tact. Now, if I just knew which one or few files was the problem, I'd be really satisfied.
    It might help to understand that the procedure affects primarily OS files, for instance by replacing the existing copies of the binaries the OS contains with fresh ones from the installer disc. It does not affect user created files & settings at all, except possibly for some system-wide settings that might have become corrupt. It won't affect third party items either, except that it may move a few of them known to be incompatible with Snow Leopard in a root level "Incompatible Software" folder, as explained in Mac OS X v10.6: About incompatible software.
    So, the most likely cause of your problem was a damaged or missing OS domain file that the installer replaced. How the file got damaged or which one(s) were involved is hard to say. Some third party software can do this, especially hacks & so-called system enhancements that ignore Apple's Developer Guidelines for appropriate entry points into the OS. Improper shutdown, like from a sudden loss of power, can sometimes do it. User error may be involved, especially if you use the Terminal to modify system files & settings or otherwise make changes to the root level folders normally managed by the OS (/System, /Library, & the ones not normally visible from the Finder).

  • How to fix blue  screen of death of windows xp with a bootcamp hard drive

    i have a macbook with intel 2 duo core with 4gb ram and 1tb hard drive with lepord on it i bootcamped the hard and installed windows xp and now i am gettind a blue screen of death. so i know there repair utlite on windows xp disc when you boot to it but can't do it on the mac it there a repair utlite for windows xp cause i can still into sindows xp for like an hour before it crashes

    JFJ_595 wrote:
    the start-up music still plays.
    The POST for the hardware checks out then.
    JFJ_595 wrote:
    I turn on my computer and all i get is a blank white/grey screen. No logo, no loading symbol, just a blank screen;
    Command+R does nothing,
    Holding Shift does nothing
    Press and hold the power button down to turn of the machine.
    Press and hold the Command Option R keys on the built in keyboard and press the power button, you have to be near your high speed Internet connection.
    If you get something like "Install OS X" do that, it will overwrite your old copy with a new one and not touch your files or most programs.
    If you can't install OS X, head to Disk Utility and First Aid > Repair Disk and Permissions and try reisntalling OS X again. (do not erase the drive as this will wipe your data off, unless your sure)
    If you still get the white/gray screen with nothing while holding the Command Option R keys at boot time,  I suspect your EFI firmware has been borked somehow and it's not loading to respond to the at boot key commands.
    We are able to reinstall the EFI firmware ourselves, but the current method requires a machine with a internal optical drive. This problem occurs so rarely that it's not been used much and certainly unknown how well it works off a USB thumb drive, which is what I suspect the Apple Store/Repair will do.
    Since your under warranty, I would have Apple replace the EFI firmware and check the machine out for hardware issues as well.
    Buy AppleCare and a external drive for TimeMachine backups.

  • Every time I connect my Iphone 4 to my Dell laptop I get a 'blue screen of death' any ideas how to solve this?

    For some reason, my iphone 4, and laptop don't seem to like each other. Every time I try and connect it, I get a 'blue screen of death' saying that my laptop is shutting down to prevent damage. Help?

    Sean,
    Is there anything else you can tell us about the computer and phone?
    - Is this a new problem? Happening since new iTunes? Has it previously worked fine in the past?
    - How old is the laptop? What kind is it? What is the memory capacity? How much room left on Hard Drive?
    - Do you have any other iOS devices to test out this problem with?
    Another question: What are you trying to connect it to your computer for? Apple has made it quite easy to do essentially anything for you over the air. Just a thought.

  • Who knows how to fix iphone 5s blue screen of death and itunes error 4013?!

    Hi
    Last day, dec 14th, a blue screen of death appears on my iphone 5s, aparently because I was installing facebook app.
    After that, the iphone remains restarting over and over non stop, until the battery shutoff.
    I try to press home and power/sleep buttons for 10 secs, but stil continuous with the blue screen.
    After that, with battery charged, I tried to hold the home button and simultaneously connect to an usb cable (the cable is in perfect conditions) to start itunes.
    Its worked, but now, everytime shows an itunes message: error 4013, "the iphone cannot be restored".
    What can I do now?!
    Thanks

    Hi Tks777,
    Thanks for visiting Apple Support Communities.
    If you see an "error 4013" when you try to restore your iPhone, try these troubleshooting steps:
    Error 4000, 4005, 4013, 4014, and 4016
    After you perform each step, try to restore your device.
    Restart your computer.
    Disconnect all your USB devices from your computer and connect to another USB port.
    Use a different USB cable.
    Uninstall third-party security software.
    Try restoring using an alternate computer.
    You can find the article with these steps here:
    iTunes: Specific update-and-restore error messages and advanced troubleshooting
    http://support.apple.com/kb/TS3694
    Regards,
    Jeremy

  • How do I Fix Blue Screen Of Death??

    My iPhone 4 got the blue screen of death and I can't find a solution please someone help me! I have not droped ever in my life so i dont know what is wrong

    Then all I could suggest is:
    If You Are Locked Out Or Have Forgotten Your Passcode
    iTunes 10 for Mac- Update and restore software on iPod, iPhone, or iPad
    iPhone, iPad, iPod touch: Wrong passcode results in red disabled screen
    iOS- Understanding passcodes
    A Complete Guide to Recover Your iDevice if You Forget Your Passcode
    If you cannot remember the passcode, you will need to restore your device using the computer with which you last synced it. This allows you to reset your passcode and resync the data from the device (or restore from a backup). If you restore on a different computer that was never synced with the device, you will be able to unlock the device for use and remove the passcode, but your data will not be present. Refer to Updating and restoring iPhone, iPad and iPod touch software.
    Try restoring the iOS device if backing up and erasing all content and settings doesn't resolve the issue. Using iTunes to restore iOS devices is part of standard isolation troubleshooting. Restoring your device will delete all data and content, including songs, videos, contacts, photos, and calendar information, and will restore all settings to their factory condition.
    Before restoring your iOS device, Apple recommends that you either sync with iTunes to transfer any purchases you have made, or back up new data (data acquired after your last sync). If you have movie rentals on the device, see iTunes Store movie rental usage rights in the United States before restoring.
    Follow these steps to restore your device:
         1. Verify that you are using the latest version of iTunes before attempting to update.
         2. Connect your device to your computer.
         3. Select your iPhone, iPad, or iPod touch when it appears in iTunes under Devices.
         4. Select the Summary tab.
         5. Select the Restore option.
         6. When prompted to back up your settings before restoring, select the Back Up
             option (see in the image below). If you have just backed up the device, it is not
             necessary to create another.
         7. Select the Restore option when iTunes prompts you (as long as you've backed up,
             you should not have to worry about restoring your iOS device).
         8. When the restore process has completed, the device restarts and displays the Apple
             logo while starting up:
               After a restore, the iOS device displays the "Connect to iTunes" screen. For updating
              to iOS 5 or later, follow the steps in the iOS Setup Assistant. For earlier versions of
              iOS, keep your device connected until the "Connect to iTunes" screen goes away or
              you see "iPhone is activated."
         9. The final step is to restore your device from a previous backup.
    If you can not restore your device then you will need to go to recovery mode.
    Placing your device into recovery mode:
    Follow these steps to place your iOS device into recovery mode. If your iOS device is already in recovery mode, you can proceed immediately to step 6.
         1. Disconnect the USB cable from the iPhone, iPad, or iPod touch, but leave the other end
             of the cable connected to your computer's USB port.
         2. Turn off the device: Press and hold the Sleep/Wake button for a few seconds until the
             red slider appears, then slide the slider. Wait for the device to turn off.
              If you cannot turn off the device using the slider, press and hold the Sleep/Wake
              and Home buttons at the same time. When the device turns off, release the Sleep/Wake
              and Home buttons.
         3. While pressing and holding the Home button, reconnect the USB cable to the device.
             The device should turn on. Note: If you see the screen pictured below, let the device
             charge for at least ten minutes to ensure that the battery has some charge, and then
             start with step 2 again.
         4. Continue holding the Home button until you see the "Connect to iTunes" screen.
             When this screen appears you can release the Home button.
         5. If necessary, open iTunes. You should see the following "recovery mode" alert:
         6. Use iTunes to restore the device.
    If you don't see the "Connect to iTunes" screen, try these steps again. If you see the "Connect to iTunes" screen but the device does not appear in iTunes, see this article and its related links.
    Additional Information:
    Note: When using recovery mode, you can only restore the device. All user content on the device will be erased, but if you had previously synced with iTunes on this computer, you can restore from a previous backup. See this article for more information.

  • Hi my ipod got the white screen of death i hear thats what its called i was wondering if anybody new how to fix it? If someone knew it would be great to have a feedback

    Hi my ipod got the white screen of death i hear thats what its called i was wondering if anybody new how to fix it? If someone knew it would be great to have a feedback

    OMG that happened to my ipod as well... when i checked to see if there was anything that i could do alsmost everyone would tell me to hold the home and power button until it turned off then turn it back on... it didnt work with my ipod but worked with my friends... hopefully it works with yours. And if not but another one thats what i did and now the other one cracked i guess its just luck

  • Ipod crashes windows (blue screen of death)

    Hi all. A bit of background info:
    A couple of months ago the hard drive crashed on my friends computer. They had to reinstall their OS. Thankfully they had made backups of most everything and were able to get most things reinstalled successfully.
    Now they are using a 15g ipod connected through a firewire port on an HP laptop. They do not have a USB adaptor, so gotta go with the FW.
    Anyway, when they connect the ipod the computer completely crashes to the blue screen of death and does the physical memory dump. There is an error message, something along the lines of a driver issue.
    I know this is vague information, but any pointers on how to proceed in troubleshooting this would be greatly appreciated, thanks
    Frost

    hi Frostine!
    Anyway, when they connect the ipod the computer completely crashes to the blue screen of death and does the physical memory dump. There is an error message, something along the lines of a driver issue.
    we can sometimes narrow this down a bit by checking on the numerical and text codes showing up with the blue screen. (ie 0x[zeros/letters/numbers] CAPSANDUNDERSCORES)
    here's a reference on the sorts of things i'm checking on:
    Troubleshooting Windows Stop Messages
    can you get that information for us from their PC?
    (if the screen is specifying the file that Windows is crashing on, that would be helpful to know too.)
    love, b

  • Blue Screen of Death When opening iTunes.

    I am at a loss. For the past six months I have been trying to figure out why my computer has a blue screen of death and then restarts "nearly" everytime i open iTunes. The "nearly" is what's driving me nuts because every once in a while it will open ONCE and then start crashing again. I don't even do anything to help it open it just miraculously works every now and then. It even craches the comp when starting iTunes in safe mode. The blue screen error says "Page Fault in non-paged area". iTunes worked fine for months before this randomly started happening. I have tried every solution I have seen, even ones that weren't for my problem. So far I have:
    Manually uninstalled iTunes and QT and reinstalled the standalone QT then iTunes.
    Disabled itunes helper and ipod service before starting.
    Disabling all other services and start-up items.
    Installed current bios and drivers (as far as I can tell)
    Installed current windows installer.
    Updated microsoft products including .net
    Updated Java runtime environment
    Replaced ram
    I have a pentium 4 1.6ghz with soyo mobo and a RAID card(mirrior) set-up. 1 gig of pc133 ram. I can ul the minidump if needed.
    I figured out how to load my podcasts on my ipod manually but I want to get a video ipod so I need itunes. PLEASE HELP!!
      Windows XP  

    there's a few more things worth checking on. but let's also capture a minidump of the crash and send it to someone who can interpret minidumps.
    To set up your machine to capture a minidump, right click on "My Computer", select "Properties", select the "Advanced" tab, select the "Startup and Recovery" Settings button, select "small memory dump" from the popup. When it crashes, look for the MiniDump file. It's usually in the folder "C:\WINDOWS\Minidump" and is called something like Mini<number>-<number>.dmp.
    send it to this email address
    in the email, put the URL to this discussion thread, so that whoever gets it has some context. Also give as much information about the context of the crash (in the email) as you can.
    love, b

  • X200 Tablet - Wacom Pen Blue Screen of Death on Windows 7

    Hello...hopefully someone can help & point me in the right direction...I have a Lenovo x200 tablet PC (Stylus Only Version) - and recently installed Windows 7 Professional (64bit)
    The OS install went perfectly...Once installed, I did all the Systems Updates for Windows 7, including all the updates for Lenovo using System Update 4.01.....However, I have an issue that I cannot seem to figure out...
    PROBLEM # 1
    The biggest issue I now face is, whenever I put the Digitized Pen next to the Tablet Screen within 2 seconds I get the 'Blue Screen of Death'....and it automatically Reboots....This ONLY happens when I touch the Pen to the screen....
    I uninstalled the 'Wacom Drivers' - within the Device Manager, which i assume were installed by the system update(s)....After, uninstalling the issue of the 'Blue Screen' from happening when the pen touches the screen is gone.....However, I have no way of being able to use the Pen...it does not show any cursor or inking....Is there a specific DRIVER that I should be installing on my own to make this work properly - without getting the 'Blue Screen of Death' each time?....I really need some guidance on this issue. 
    PROBLEM # 2
    My Second issue, which is suddenly occured after day 2 of installing updates is the Lenovo System Update 4.01 -- Suddenly, after working on day 1 - now, whenever i try to 'Check New Updates' i get a popup that says "An error was detected with the Package catalog for your system on the System Update Server. Please contact the Support Center".
    I called techical support on the phone - and they made it seem like this was not their problem and they could not help me...The odd thing is, that this was working before, and now all of sudden it doesnt work...
    If someone can please advise me on what to do, especially with the Pen Driver problem, I would greatly appreciate it....Thanks!
    Solved!
    Go to Solution.

    **FIXED IT** TWICE!
    I've been messing with this on multiple machines at my school.
    I was getting the BSOD, "no tablet installed" all that good stuff.
    I installed this, that and the other thing.
    After testing another machine, I read something in the BSOD that caught my attention.
    It mentions resetting the cache of the BIOS. I wasn't sure what that meant, or how to do it.
    But I was able to get into the BIOS (F1 on the Lenovo splash screen) and I just tapped F9 (load default Bios options -paraphrasing) Then I hit ESC- it prompts to save the settings, agree and let the computer continue to boot.
    I was able to test the Pen at the login screen. Just repeated this process on another X200 computer and it worked again.
    Try it.
    Good luck!

  • Iphone 5S crashing after 8.3 update blue screen of death

    I have an iPhone 5S which is 90 days out of warranty.  I updated to 8.3 and the first issue I noticed was my music app.  When I play music it doesn't start off from the last song I played - I have to choose my songs again and restart my shuffled playlist.  Last week out of nowhere my phone crashed but it was at 80% battery.  The screen went black, then blue, then tried to reboot.  It "reset" itself within a few hours.  Next day I accessed the App Store and it crashed again.  It has since crashed several more times using Facebook, email, turning it off...very frustrating.  I brought my phone to VZW and they said it was a software issue.  I then went to the Genius Bar and they said without restoring the phone and reinstalling ios, they have no way of knowing if it's software or hardware.  The phone crashed as the tech was looking at my phone so he excused himself, went to the back and came back with a second opinion  "it's definitely a hardware issue and since you are out of warranty, you'll have to buy a new phone for $549".  WHAT?!?  So wait, you JUST told me that you wouldn't know if it was a hardware issue until the phone was restored so how did you magically surmise this?  Then to tell me there is NOTHING that can be done and if I wanted to restore from a backup, I wouldn't be guaranteed that all of my content would be restored to my phone OR there is a possibility my phone would be wiped clean and not restorable at all.  Nice try and scare tactic.  I left Apple with a phone stuck on the blue screen of death.  I went back to VZW and they said its definitely not a hardware issue and even if it were, Apple is the company to seek, not them - they are just my carrier.  I am so fed up with Apple.  Every update and phone I've had with them has had issues.  I don't know why I continue to be their customer.  If anyone can help I'd appreciate it.
    Message was edited by: Lifesabeach2

    Sorry, what i wrote was wrong and i can't edit it again now
    Here's what I was actually meant to say,
    Hi
    You could try basic trouble shooting, that's what everyone usually suggests first but it that fails to work then it is a hardware issue.
    Did it start crashing after you installed or or got rid of an app? Oh and has it happened before on any other IOS?
    In my opinion you should email Apple explaining the issue and they might be able to help you or tell you it plain and simple that your phone is broken
    Also check out these links:
    http://www.pcmag.com/article2/0,2817,2407487,00.asp
    https://support.apple.com/en-gb/HT201252
    www.youtube.com/watch?v=Hx9QQpakXvk
    ^^^^^ This one might benefit you the most!
    Hope any of this info helps you get any where with your phone.

  • Same problem everyone else is having with Blue screen of death

    Only I have a dell dimension e521 brand new computer have had for about 3 months now and my ipod worked fine until today. I plug it in the usb port and in about 5 minutes my computer will go to the blue screen of death. If I unplug the ipod I can work on my computer with no problems but the 5 minutes after plugging in the ipod the computer goes to BSOD. I am also working off of Windows Vista. Any fixes you can think of will be greatly appreciated. I saw other people where having similar problems but I didn't see anyone working off a dell.
    Thanks!

    Well I've tried PRETTY MUCH all of the suggested solutions. I really don't feel like going out and buying another SCI card for my laptop only to find out it doesn't fix the problem. Yes, I'm on a Dell Inspiron 4150 laptop, running XP and connecting the iPod through the USB port on the SCI card (it's a dual card, which also has a firewire port).
    I also don't feel like going through the hassle of buying a firewire cable only to find out that it doesn't fix anything either.
    I spent a good hour on the phone with Apple tech support and got nowhere. She had me uninstalling, re-installing, re-booting, running msconfig, turning off Norton, setting the iPod in "disk mode", uninstalling and reinstalling some more, etc. and in the end nothing made a difference!
    I can get the Updater to recognize the iPod, but when I click the "restore" button I keep getting that "can't mount iPod" error. (And I know for a fact that Windows is installed on the C Drive, so that can't be the problem.)
    This is so frustrating. The tech support lady said if the last thing didn't work (which it didn't) then to call them back and they would continue to try and figure out how to solve the problem.
    It really shouldn't be this complicated, should it? Why don't they make an iPod that is pre-formatted for use with a PC??

  • Blue screen of Death - Windows Vista

    Hello,
    My HP Pavillion has died - or maybe is just dying. I forced a shutdown yesterday because it froze completely. Now, it will not restart. When I start it, it gives me the black screen where it "scans" everything because it found some "fatal error" (drama queen much?) and then gives me my sign in screen, I sign in, and then I get a BLUE SCREEN where it informs me it is shutting down again (without even asking how I feel about it. HOW RUDE.) 
    Anyway, it shuts off, turns itself back on (goodness knows I'M not doing it) and then - the black screen checks my disc space again, sign in screen, blue screen, shuts down - you get the point ,it's an endless cycle.
    Oh also, my keyboard is not working. The mousepad works, although only to move the cursor (I can't actually click on anything, which as of this morning, makes even signing in impossible.)
    Is there any hope? 
    Thank you.

    HI leetasee,
    Sorry to hear about the Blue Screen of Death (BSOD) that you are getting. What is the error message that you are getting with the BSOD? A BSOD can either be caused by software or hardware. Let's see if you can check the computer for hardware failures using the HP Diagnostic Tools. Below I have included a link on how to use the tools. You can use them from the boot menu, run the System Test – Extensive.
    Testing Hardware Failures Windows Vista:
    http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&dlc=en&docname=c01443317&lc=en&jumpid=reg_r1002_us...
    Something else to try is see if you can boot into safe mode.
    Start your computer in safe mode:
    http://windows.microsoft.com/en-ca/windows/start-computer-safe-mode#start-computer-safe-mode=windows...
    If that works then try the link below to deal with any potential software problems.
    http://support.microsoft.com/kb/958233
    Thank you,
    Please click “Accept as Solution ” if you feel my post solved your issue.
    Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
    Thank you,
    BHK6
    I work on behalf of HP

  • Blue Screen of Death in Windows

    Hello,
    I am getting the Blue Screen of Death about once a every few days. My iMac does not do this. Please help. My HD is defragmented. I have Windows XP Home.
    Thanks!

    Having same problems on Windows XP SP3 on my MacBook. Both Mac OS X and XP are up to date. I'll admit I haven't defragmented in a while, but I haven't been using it that long and I don't do much heavy stuff on it so I didn't think that'd be an issue(??). It'll do it without warning, normally a blue screen almost immediately followed be a reboot; sometimes it's a screen-freeze instead. It only started a month ago and when it happens, it's only on XP and every few days, but I've lost work because of it and it's driving me nuts!
    I'm sorry I'm not awfully technical, but has anyone got any ideas? Would reinstalling Windows be a good idea and if so how would you do it?
    Thanks for any help!
    Mike

Maybe you are looking for

  • Ipod touch 4th generation camera doesn't work after smashed screen replacement

    I have an ipod touch 4th generation that i smashed to screen with a torch, i got the screen replaced however my camera shutter will NOT open at all, i can go into camera roll and everything BUT the shutter wont open and the slide to go from camera to

  • Onestep dvd help - only copying one section

    I've successfully used onestep idvd to burn a disc from our camcorder. I put the 2nd dv tape in the camcorder, brought up onestep and first it gave me an error message (sorry, can't remember it) and then said it was aborting the process. Tried it aga

  • Calling program

    Dear Experts,      I have a requirements explained below.     I have writen a Z program with the selection screen,  i need to execute the standard program RIMHIO00 (grid report)from Z Program by passing values to the selection screen of standard prog

  • User Preset Data Base for Logic Pro's instruments - Synths, etc

    I realize Logic Pro 9 comes with more instrument presets than any one person can audition in a single day, or a week or month for that matter. But I am looking for the data base where other users have shared their own settings. Line 6 has one for Pod

  • I have installed LION

    Hello everyone, first timer here, I've installed Lion & think it's possibly the worst thing I've ever done, apart from the dire drab grey sign in page, I can no longer access adobe creative suite ( which I no longer have disc for ), how can I go back