Blue Screen of Death - Smax4pnp.exe app error

When I boot my T61 I get the "Smax4pnp.exe app error" and then later get the BSOD with Invalid_work_Queue_Item or no character string like the previous.
I ran MS Security Essentials and it found two or three Trojans & removed them.
Any idea what is causing this? Is my sound card dead?

A couple of things to try:
Run some other malware detector. Malwarebytes (frree) has done a good job for me. There are others.
Go to device manager and uninstall your sound "card". Reboot and let the driver reinstall. If it doesn't (or if the problem persists) download and install the latest driver and sound app.
Z.
The large print: please read the Community Participation Rules before posting. Include as much information as possible: model, machine type, operating system, and a descriptive subject line. Do not include personal information: serial number, telephone number, email address, etc. The fine print: I do not work for, nor do I speak for Lenovo. Unsolicited private messages will be ignored. ... GeezBlog
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Notebook with blue screen of death and HP Ceement errors

Hello, I am using:
Product name: HP Pavilion g7 Notebook PC
Product number: QE310UA#ABA
Windows 7 Home Premium 64-bit Service Pack 1
I have been having a few message/errors lately and suspect they are related
1) The "blue screen of death" has shut down operations a few times now, that I have seen. When it reboots, all my passwords are gone, all new log ins are required. I know it's been happening more than I see because my passwords will dissapear while I am away from my laptop and I had not seen it.
2) Error message "HP CEEment has stopped working, windows is looking for a solution to solve this problem", comes up a lot. Daily, usually twice at a time. I googled this and a few "answers" said to look at your firewall and to "allow" HP Ceement. I called Norton and they showed me that it is allowed, so they are not the issue and to contact HP, hence why I am here.
3) Not sure if this last one is part of the issue, but it has come up more than once lately. Error "Your current settings do not allow file to be downloaded". I ssupect when the computer reboots after the blue screen the security is automatically heightened and that is why I got this, as well as loose passwords and a couple other "secruity level" type problems.
Thanks for the help, Amy

coatiamy
Welcome to the HP Community Forum.
I can offer the following in hopes that it may help.
First, a bit about the CEEment program:
CEEment Overview
Excerpted:
CEEment stands for Customer Experience Enhancement. CEEment (HPCEE.exe) is the reporting tool that HP uses to collect and study anonymous data. You can activate CEEment when you set up your computer. Or, you can activate using HP Advisor or HP Support Assistant at any time.
Commentary
It might be that the CEEment program is not the direct cause of the problem, that is, the issue might be symptomatic of the underlying problems -- it may be part of the train wreck, so-to-speak.
In any case, while the system is up and running you can try the following to fix the issue or to at least try to eliminate the CEEment program from the mix.
Download Install a new copy of the latest version of the HP Support Assistant on your system:
HP Support Assistant
If you have ‘Admin’ control, you may highlight the package and “double-click” to install it, else Right-Click, Select run as Administrator and install.
Reboot the system
If you like, you can switch OFF the CEEment program and the other checks that HP Support Assistant performs on your system.
Example (HP Support Assistant Version 7.4.45.4)
Open the HP Support Assistant > Settings >
Scroll down to Warranty and Services >
Next to Check warranty now >>
CHECK No, I do not want to send this data >
Scroll down to Would you like to share anonymous usage data with HP? >
CHECK No >
Under Welcome Screen (if necessary) >>
UNCHECK Show a welcome screen when I open HP Support Assistant >
Click Save
Dragon Tips
You may want to create an extra / new account with administrator privileges on the computer in case the issue is related in some way to your account.
You do want to make sure you have your personal data backed up -- make an extra effort to make sure your critical data is backed up somewhere other than on the computer. Make a copy of those files to a USB drive or to the Cloud. Make sure you include your bookmarks.
You may like to take a look at the following in case your computer's File System has issues:
Using System File Checker (SFC) to Restore System Files
A good Second Resource on the same subject:
Windows 7: SFC /SCANNOW Command - System File Checker
NOTE: SFC can be run more than one time!
A different type of check that can be run at boot time:
How to Run Check Disk at Startup in Vista or Windows 7
Things That are Blue
Free tool: BlueScreenView v1.52
Windows approach - works up to and including Windows 7:
How to read the small memory dump file that is created by Windows if a crash occurs
More Help:
dmp file and blue screen error Windows 7
Blue Screen of Death Survival Guide: Every Error Explained
Click the Kudos Thumbs-Up to show you appreciate the help and time from our Experts.
Although I strive to reflect HP's best practices, I do not work for HP.
Click Accept as Solution when the Answer is a good Fix or Workaround!
Kind Regards,
Dragon-Fur

Blue Screens of Death, Explorer.exe issues, General issues

Hey everyone,
So, windows is a very important part of my mac for me. I bought a mac because apple claimed it was compatible with windows. I need it for my programming classes and I need it for certain art programs that are not available for mac. I need it to be stable and not crash every ten minutes, in other words.
I'm on my third install. All three installs have had various issues. This is the second install getting random blue screens and shutting down and restarting. Also, rarer but still occurring occasionally is either my explorer.exe won't boot up or it'll have an error message upon login.
This is a fresh install minus a few small programs, AIM, Photoshop, Illustrator, Open Canvas, Firefox, and Winamp--that's it. No matter how many times I reinstall windows, it just isn't working right on this laptop. I did an apple hardware test and it turned out okay, but I'm wondering if there's something it (and me) is missing. Surely this isn't what apple calls compatible? It's horrible at best. Is this unusual? If I take my mac to a genius, will they just say "Windows *****, it's not our problem" when it's obviously an issue with the mac environment and not windows itself? For a $3000 laptop, right now I'm just totally disappointed and depressed, I'd love some advice. T_T

Hey everyone,
So, windows is a very important part of my mac for me. I bought a mac because apple claimed it was compatible with windows. I need it for my programming classes and I need it for certain art programs that are not available for mac. I need it to be stable and not crash every ten minutes, in other words.
I'm on my third install. All three installs have had various issues. This is the second install getting random blue screens and shutting down and restarting. Also, rarer but still occurring occasionally is either my explorer.exe won't boot up or it'll have an error message upon login.
This is a fresh install minus a few small programs, AIM, Photoshop, Illustrator, Open Canvas, Firefox, and Winamp--that's it. No matter how many times I reinstall windows, it just isn't working right on this laptop. I did an apple hardware test and it turned out okay, but I'm wondering if there's something it (and me) is missing. Surely this isn't what apple calls compatible? It's horrible at best. Is this unusual? If I take my mac to a genius, will they just say "Windows *****, it's not our problem" when it's obviously an issue with the mac environment and not windows itself? For a $3000 laptop, right now I'm just totally disappointed and depressed, I'd love some advice. T_T

Blue Screen of Death & disk0s2: I/O error

Hi
My Mac just slowed down suddenly yesterday, then when I tried to reboot, it went to grey screen Apple logo & spinning ball for ages, then stalled on blue screen.
I tried the following:
1. Ran Applejack 3 times on auto - said "errors repaired" or "no errors"
2. Restarted with Leopard Install disk & repaired disk with Disk Utilty - said "no errors"
3. Reset the SMC
4. Tried to reset PRAM, but Mac just booted to blue screen
5. Deleted Preference Panes in Library like Application Enhancer.
6. Booted in verbose mode to check for error messages
7. Tried to re-install Leopard with "Install & archive" but install quit after 30 minutes, saying hard drive may have errors.
8. Tried to re-boot from install disk, but wouldn't reboot.
In verbose mode, I noted some of the messages:
disk0s2: I/O error
ParallelsConnectUSB... Control service not started
ALF ALERT sockwallcntl_updaterules_ctlenqueuedata rts err 55
During the last Applejack, I got this message:
Incorrect block count for file kdc.log (It should be 50 instead of 26)
Some of the other forum threads I've read suggest that the hard drive is bust, but I was able to search for programs & go anywhere in the directories in single user mode. I was even able to delete Application Enhancer prefPane. Surely, I wouldnt be able to do that if the hard disk was bust?
Any advice?

cannot run on Snow Leopard.
If you are running Snow Leopard, you need to correct your system information as it currently shows you are running Leopard.
Apple's Hardware Test is not found on install discs. Just the discs that came with your computer - system discs.
I can't tell if you are experiencing hardware or software issues or possibly both.
Part of your original post indicates possible directory issues. DiskWarrior will clear that right up.
If you live near an Apple Store, they can run a few diagnostic tests to let you know what the problem is for free.
For a small handling fee, you can get system discs directly from Apple. You'll need to have the model and/or serial number of your Mac available.
Since you live in the UK, you may need to go through the regional Apple Store that serves your location to find the contact number -
http://store.apple.com/Catalog/US/Images/intlstoreroutingpage.html
Message was edited by: CMCSK

Who knows how to fix iphone 5s blue screen of death and itunes error 4013?!

Hi
Last day, dec 14th, a blue screen of death appears on my iphone 5s, aparently because I was installing facebook app.
After that, the iphone remains restarting over and over non stop, until the battery shutoff.
I try to press home and power/sleep buttons for 10 secs, but stil continuous with the blue screen.
After that, with battery charged, I tried to hold the home button and simultaneously connect to an usb cable (the cable is in perfect conditions) to start itunes.
Its worked, but now, everytime shows an itunes message: error 4013, "the iphone cannot be restored".
What can I do now?!
Thanks

Hi Tks777,
Thanks for visiting Apple Support Communities.
If you see an "error 4013" when you try to restore your iPhone, try these troubleshooting steps:
Error 4000, 4005, 4013, 4014, and 4016
After you perform each step, try to restore your device.
Restart your computer.
Disconnect all your USB devices from your computer and connect to another USB port.
Use a different USB cable.
Uninstall third-party security software.
Try restoring using an alternate computer.
You can find the article with these steps here:
iTunes: Specific update-and-restore error messages and advanced troubleshooting
http://support.apple.com/kb/TS3694
Regards,
Jeremy

Blue screen of death appear requently even not using any app ?!?!

I have the blue screen of death on my phone since I updated my fone to IOS 7.1. This error appear so randomly and kinda annoying. I dont install or use any app from Iwork and already turn off Icloud service, but it's still happended many times per day.
Even i just using my fone to imess with my friends, without using any app at the same time but this blue screen of death still appear. So what should i do to fix this stuff.
Pls help ! Thank you !

I have the blue screen of death on my phone since I updated my fone to IOS 7.1. This error appear so randomly and kinda annoying. I dont install or use any app from Iwork and already turn off Icloud service, but it's still happended many times per day.
Even i just using my fone to imess with my friends, without using any app at the same time but this blue screen of death still appear. So what should i do to fix this stuff.
Pls help ! Thank you !

Blue Screen of Death on install of j2re-1_4_2_04-windows-i586-p.exe

Immediately upon installing j2re-1_4_2_04-windows-i586-p.exe, I get the "blue screen of death" on Windows 2000, indicating memory dump. Applications do not work subsequently that use j2re. Attempts to modify in reinstallation indicate errors in Windows installer. Don't know what to do.

Immediately upon installing
j2re-1_4_2_04-windows-i586-p.exe, I get the "blue
screen of death" on Windows 2000This is the usual symptom of a video driver problem.
Make sure you have all the latest service packs for Win2K installed, and for good measure, visit your graphics card vendor's site and get the latest drivers from there.

Error 13 = Blue Screen of Death?

Thought I'd try this board and see if anyone knows anything about 'error 13' and Panther.
I have been plagued by this error message which pops up whenever I try to print from either of my printers or burn a CD. This all happened after I tried to load a demo version of Adobe Illustrator CS2.
Over the last day I have tried the following:
* deleted the apple.com.print preferences
* reset the PRAM
* unplugged, unpowered and restarted the printers and their USB connections
* deleted the printers from the print setup utility and tried to reinstall them (but there too I get the 'error 13' message. Printers won't load but they do show up as if they loaded. Just won't work, that's all.
* tried logging in as a new user, and then the printer message is "Not enough RAM" to print.
* repaired the disk permissions from the CD
Generally I've done everything I can think of... except to reload the OS, which I hesitate to do because I have to first load Jaguar, then the Panther update, then the other updates. Last time I tried that things didn't quite work out.
I do have an external backup drive, which also got corrupted as I tried loading the Adobe Illustrator CS2 on that disk too. Dumb I know...
So... anyone know what 'error 13' means?
Is 'error 13' the Mac equivalent of the Windows Blue Screen of Death?
Thanks for any input...

Hello Pawel,
I have looked over the service request you mentioned about acquiring 2 PCIe-6537 at 20MHz sampling rate on all 32 lines. In order to narrow down this issue, I think it would be best to try only acquire from both cards without doing any triggerring etc. Also when performing this test, I would only want to acquire from 8 channels on both cards to see if this reproduces it. If this works, we can slowly add more elements to narrow down what the issue is and make us more effective to solve the problem.
I also wanted to ask if you have tried this setup on another machine and if it worked.
Along with this, have you tried to create two Digital Tasks in MAX and try to acquire for the same amount of time to see if the issue reoccurs here? This would tell us if this problem is connected to the driver/computer or LabVIEW.
Jim St
National Instruments
RF Product Support Engineer

Blue screen of death - Error message included

I have searched on the forum and found nothing exactly like my situation. I am running Labview 7.1 in a test bay through the NI chassis with an embedded controller. The system basically reads up to 100 RTD, and 224 pressure readings and then writes them to a network computer. Every so often, we get the "blue screen of death" when running the program. Sometimes there are problems with the network computer, so there is am option inside the program to send all the data to the local hardrive. This is basically how we check to see if the problem is related to the network, or if it is the Labview system. However, the network has never been the cause of the blue screen of death(since we have also received the blue screen while writing to the local hardrive). Furthermore, the system only gives the blue screen ever so often, not all the time. The error message is attached, and seems to be memory related. I should also mention that we run two labview program at the same time, one controls a series of valves, and the other displays all the data be recorded the the network computer. After about 10 reboots, as a desperate attempt, we only ran the valve program, and it seemed to work, but it may just be luck. Another attempt was and option in windows(XP) called "paging" which we turned off. Last I know the system was working, but under the above mentioned conditions which will not work for day to day testing.
Any help would be greatly appreciated.
Thank you
Attachments:
Error message.xls ‏14 KB

Hi,
I found a post that looks like it might be a similar issue. The first link does not seem to be valid any more. Below are three more external links that also describe this error message.
http://www.5starsupport.com/info/stop_error.htm#7a
http://www.osronline.com/ddkx/ddtools/bccodes_2vjb.htm
http://www.microsoft.com/technet/prodtechnol/windows2000serv/reskit/prork/prhd_exe_qofl.mspx?mfr=tru...
I hope this helps!
Regards,
Missy S.
Calibration Engineer
National Instruments

IPhone5s stuck in recovery mode after lots of times displaying blue screen of death, cannot restore it as iTunes displays error 14 on verification, same time phone crashes again with blue screen.

hi, my iPhone5s is only 3 months old, it has been like a whole month now since it started crashing, displaying the blue screen of death, since yesterday it was in the loop of restart-crash, and now it is stuck in recovery mode after lots of times displaying blue screen.
I cannot restore it as phone continues crashing again with blue screen, when iTunes displays error 14 on verification.
help please, this phone is all the means of communication I have.

It's a hardware problem. That's it. You shouldn't bother yourself with this situation. Just see an AASP.

HP PSC 2355 Blue screen of Death and Error message/ blinking lights.

Hello, I have a HP PSC2355 that we recently moved, after we moved it started randomly locking up with the Blue Screen Of Death (BSOD), it would give an error:0X880529ec on the BSOD, further down the screen were the characters 1:H+x?+ The (ON) light was Blinking Green, the (!) light was blinking orange. This will happen regardless if the PC was on or not, it will happen when trying to print, sometimes only getting 1" of print at the top of the page. Currently running Windows XP, SP3 connected via USB. I highly doubt it is a PC issue as it will happen when trying to use it as a standalone copier. Sounds internal to me, I do have electronics experience ( I repair televisions ) If someone has any ideas, let me know.....
I might also add, you dont have to be printing for the error to crop up, you can just plug it in and wait, later you will see the BSOD and the blinking lights.
Message Edited by lesterl on 07-04-2009 06:49 AM

Well, decided to try to print from another computer, d/l the smaller driver only package (26meg), did a fresh install after finally getting the printer to stay on for a few minutes, it took forever on the first part of 8 on the installer (cable already plugged in), and it has been on for many hours now, printed many things, yet to have an error. Dont know if the driver installation did anything with the firmware on the unit or not.
Differences:
Celeron Laptop (virus/trojan free) now
Was on a P4 desktop that had not been so lucky with the trojan/viruses.
Upstairs on my dining room table now
Was in basement in wife's scrapbooking room.
Dunno, time will tell.......

Blue screen of death of hp desktop p6212f error 0x34

I was resetting my PC and had a power outage during recovery (with a surge protector hookup).
It says problem detected and shut down windows to protect pc. Cache_manager
Error 0x34
HPs excellent customer support said it would be fixed if I purchase a recovery disk after a long time of harassing warranty offer. So I purchased recovery disk. It did not work. The blue screen of death says to possibly disable caching and shadowing in advanced mode through f8. I can not enter my profile. Each startup goes to blue screen. How do I disable caching or shadowing memory option. Is there any other option that doesn't consist of being taxed by HP which upsetting. I going for my bachors in IT, however, this one has me stumped. Please help.
Stop error 0x34

Not sure if this will actually help:
http://answers.microsoft.com/en-us/windows/forum/windows_7-system/windows-7-random-blue-screen-error...
If you can not install from recovery disks, I would start to think about hardware problems. Get the hard disk manufacturer's drive certification iso image and make a boot disk and test the hard drive and use the disk to fully erase the drive before another attempted install. Use memtest86 over night to test the memory. Make sure all your fans are spinning and especially check the one on the video card and CPU. Check the video card and mother board for bulging, rounded or leaking capacitors.
Reminder: Please select the "Accept as Solution" button on the post that best answers your question. Also, you may click on the white star in the "Kudos" button for any helpful post to give that person a quick thanks. These feedback tools help keep our community active, so you receive better answers faster.

Blue screen of death with HDD Hardware Test error on iMac HELP!!

My iMac is not starting up. It just get the blue screen of death during startup. It is a 2.66 mghz duo with 2gb 800 ram. I was able to get the Hardware test to run and got an error of 4M0T/2/40000004: HDD-1560. I am assuming it is an error with the internal hard drive since I have nothing else hooked up to the mac other than the keyboard and mouse right now. Does this code mean my hard drive is completely shot? Any help would be appreciated.

4M0T/2/40000004: HDD-1560.
Either failing or failed
You can have Apple replace the drive at a nearby Apple store or an Apple certified repair shop.
Apple - Support - Check Your Service and Support Coverage

Blue screen of death error

Hello I have just
I just installed a new gpu (r7 265) and after installing its drviers i went to make a skype call and i got the blue screen
of death.This is the first time it happened to me.can anyone try and help me make sure it is not my new gpu.
fyi: I used to have integrated graphics amd-10 7850k and i currently have it installed still may those two conflicting with
each other be causing the problem
I have windows 7 64 bit
link to pic of errors http://gyazo.com/c0644eae99f575915b86c46ae9f5d8f6

Hi,
In order to assist you, we will need the .DMP files to analyze what exactly occurred at the time of the crash, etc.
If you don't know where .DMP files are located, here's how to get to them:
1. Navigate to the %systemroot%\Minidump folder.
2. Copy any and all DMP files in the Minidump folder to your Desktop and then zip up these files.
3. Upload the zip containing the .DMP files to Onedrive or a hosting site of your choice and paste in your reply. Preferred sites: Onedrive, Mediafire, Dropbox, etc. Nothing with wait-timers, download managers, etc.
4 (optional): The type of .DMP files located in the Minidump folder are known as Small Memory Dumps. In %systemroot% there will be what is known as a Kernel-Dump (if your system is set to generate). It is labeled MEMORY.DMP. The difference
between Small Memory Dumps and Kernel-Dumps in the simplest definition is a Kernel-Dump contains
much more information at the time of the crash, therefore allowing further debugging of your issue. If your upload speed permits it, and you aren't going against any strict bandwidth and/or usage caps, etc, the Kernel-Dump is the best
choice. Do note that Kernel-Dumps are much larger in size due to containing much more info, which is why I mentioned upload speed, etc.
If you are going to use Onedrive but don't know how to upload to it, please visit the following:
Upload photos and files to Onedrive.
After doing that, to learn how to share the link to the file if you are unaware, please visit the following link -
Share files and folders and change permissions and view 'Get a link'.
Please note that any "cleaner" programs such as TuneUpUtilities, CCleaner, etc, by default will delete .DMP files upon use. With this said, if you've run such software, you will need to allow the system to crash once again to generate a crash dump.
If your computer is not generating .DMP files, please do the following:
1. Start > type %systemroot% which should show the Windows folder, click on it. Once inside that folder, ensure there is a Minidump folder created. If not, CTRL-SHIFT-N to make a New Folder and name it Minidump.
2. Windows key + Pause key. This should bring up System. Click Advanced System Settings on the left > Advanced > Performance > Settings > Advanced > Ensure there's a check-mark for 'Automatically manage paging file size for all
drives'.
3. Windows key + Pause key. This should bring up System. Click Advanced System Settings on the left > Advanced > Startup and Recovery > Settings > System Failure > ensure there is a check mark next to 'Write an event to the system
log'.
Ensure Small Memory Dump is selected and ensure the path is %systemroot%\Minidump.
4. Double check that the WERS is ENABLED:
Start > Search > type services.msc > Under the name tab, find Windows Error Reporting Service > If the status of the service is not Started then right click it and select Start. Also ensure that under Startup Type it is set to Automatic rather than
Manual. You can do this by right clicking it, selecting properties, and under General selecting startup type to 'Automatic', and then click Apply.
If you cannot get into normal mode to do any of this, please do this via Safe Mode.
Regards,
Patrick
“Be kind whenever possible. It is always possible.” - Dalai Lama

Two PCIe-6537 read error and blue screen of death

Hi all
I am reading two PCIe-6537 at 20MHz sample rate acquiring all 32 lines each with externally supplied clock and external trigger.
When operating separately, no problem, but when two are read I get
a) on average of 25% of time error reading the data (time out error but happening before the actually time set by timeout, i.e. immediately after trigger) and
b) a blue screen of death after 1h or so of constant operation.
I have a feeling a) and b) are related and LV causes the system crash with so many errors. NI support seems to think otherwise.
I am using Dell Studio XPS 8100 and I have done all the firmware updates for the Chipsets etc. It has
not changed anything.
Changing single line to whole port reading does not change anything.
Any ideas what to try else?

Hello Pawel,
I have looked over the service request you mentioned about acquiring 2 PCIe-6537 at 20MHz sampling rate on all 32 lines. In order to narrow down this issue, I think it would be best to try only acquire from both cards without doing any triggerring etc. Also when performing this test, I would only want to acquire from 8 channels on both cards to see if this reproduces it. If this works, we can slowly add more elements to narrow down what the issue is and make us more effective to solve the problem.
I also wanted to ask if you have tried this setup on another machine and if it worked.
Along with this, have you tried to create two Digital Tasks in MAX and try to acquire for the same amount of time to see if the issue reoccurs here? This would tell us if this problem is connected to the driver/computer or LabVIEW.
Jim St
National Instruments
RF Product Support Engineer

Blue Screen of Death - Smax4pnp.exe app error

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