Blue screen with error code and I have no recovery disks for HP Pavilion dv6-1260se

I have a HP Pavilion dv6-1260se with factory installed operating system of Vista. When booting up the computer, I receive a blue screen with this error message: STOP: c000021a {Fatal System Error}.
                                                            The verification of a KnownDLL failed. system process terminated unexpectedly with
                                                             a status of 0x0000221 (0x007fb9c0 0x00000000).
                                                             The system has been shut down.
I do not have recovery disks for this computer. I tried to order them but them seem to not be available. This is my daughter's computer. She says she started to have trouble after downloading Frost Wire (music share) and then she removed it. We tried going back to an earlier time and that didn't help and then the blue screen with error message appeared. What do I do now?
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Hi,
Assuming your in the US, recovery discs are available to order for that model here. That may be the best option.
You should also be able to do a recovery without the discs as well. Take a look at this document: Recover Windows Vista Operating System Using HP Recovery, and look for the section Restore the PC to its original condition with the HP Recovery Manager if Windows Vista is not accessible. This should allow you to recover the PC.
R
Although I am an HP Employee, I am speaking for myself and not for HP.

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lizy62,
As I do have an HD5670 in my m8100eCTO, I bought this 530W PSU;
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I am a volunteer. I am not an HP employee.
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Blue screen with error code and I have no recovery disks for HP Pavilion dv6-1260se

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