BO XI R3.1 dashboards with Xcelsius suddenly giving error

Question

We have BO XI R3.1 (Product: 12.1.0) being used in our organization.
Everything was working fine till few hours ago. Suddenly, all the Dashboards having Xcelsius as default viewer started giving an error message 'Failed to get the document information. (LO 26315)'.
Tried to look for solution over the internet (SAP and other forums) but couldn't find much. In addition, couldn't locate SAP Notes 1357924 anywhere.
Not too sure, if the following log extracts are of much help:
Log file: wireportserver_1400_2011_02_01_11_43_01_621_trace
Location: d:\Program Files\Business Objects R3.1\BusinessObjects Enterprise 12.0\Logging\
kc3cdbtbdacs.cpp:272:long __cdecl DoReportCSError(const class ConnectionServer::Error &,const int,const char *const ): TraceLog message 152
2011/02/01 14:05:59.703|>>|E| | 1400|5808| |||||||||||||||**ERROR:C3_dacs:CS::Error :  (DBD(1),ID:769) "ORA-01722: invalid number
" . [kc3cdbtbdacs.cpp;272]
kc3cdbtbdacs.cpp:3150:long __thiscall tbCnxSrvrRecordSet::StartFetching(void): TraceLog message 153
2011/02/01 14:05:59.719|>>|E| | 1400|5808| |||||||||||||||**ERROR:C3_dacs:ReportCSError failed. [kc3cdbtbdacs.cpp;3150]
kdgWICDZ_i_member.cpp:2189:void __thiscall dgWICDZ_i::StateManagementWelcome(class ibo_ptr<struct idgDocument> &,const class ucs2string &): TraceLog message 154
2011/02/01 14:06:01.625|>>|E| | 1400|5044| |||||||||||||||**ERROR:WICDZ_i:StateMgmt: : 30111 : Invalid Token; found:545287 expected: P56PI1400KT80 [kdgWICDZ_i_member.cpp;2189]
kdgWICDZ_i_member.cpp:2177:void __thiscall dgWICDZ_i::StateManagementWelcome(class ibo_ptr<struct idgDocument> &,const class ucs2string &): TraceLog message 155
2011/02/01 14:06:01.625|>=|E|X| 1400|5044| |||||||||||||||Uncaught Exception in SilentScope: WICDZ_i:StateManagementWelcome: 0.015
kdgWICDZProc.cpp:435:void __thiscall WICDZProcBasic::BOExceptionHandler(class BOException &,class OBFixSeq<unsigned char> *&): TraceLog message 156
2011/02/01 14:06:01.641|>>|E| | 1400|5044| |||||||||||||||**ERROR:WICDZ_i:BOException : BOException caught:RESULT=80004005;WHAT=30111 : Invalid Token; found:545287 expected: P56PI1400KT80 [kdgWICDZProc.cpp;435]
Appreciate any help on this as this is critical for us.

Answer 1

Hi
Regarding 1)
Q: do you use the full qulified domain name of your BOBJ server in the URL when invoking the InfoView?
Regarding 2) und 3)
a) Log in on the machine your BOBJ server is installed on and go to
<BOBJ installation directory>\Tomcat55\webapps\InfoViewApp\WEB-INF
b) Open the web.xml file in a text editor (Notepad)
c) Locate the entry
<param-name>cms.visible</param-name>
<param-value>false</param-value>
and change it to
<param-name>cms.visible</param-name>
<param-value>true</param-value>
d) Locate the entry
<param-name>authentication.visible</param-name>
<param-value>false</param-value>
and change it to
<param-name>authentication.visible</param-name>
<param-value>true</param-value>
e) Restart the Tomcat server.
Regards,
Stratos