Book purchased in ibooks says downloaded but cannot find in ibooks or itunes purchases and not on my desktop. Paid for it but cannot find the download. HELP

Purchase book from ibooks and paid for it. When I look up "purchased" it says it is downloaded but I cannot find it in either ibooks or itunes. Am very new at this and read all previous similar posts, but nothing helped. Please help me find my book.

If it shows as 'downloaded' in the Purchased tabs in the iBooks app then it should show on the bookshelf in the app. If you select the My Books tab in the app (bottom left) and then tap the 'collection' name at the top middle of the bookshelf and select the 'All' collection does it then show on the bookshelf ?

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Purchasing iOS 3.1 Software Update for iPod touch (1st generation) -i have paid for this, but when it goes to the itunes for downloading it says it is downloading but nothing seems to be happening. help please!

Hello mixanme,
Sorry to hear you are not able to update your iPod touch using iTunes. Thank you for providing all that information about what is going on. I found an tutorial to assist with issues updating an iPod touch:
Issues updating or restoring iPod touch
http://www.apple.com/support/ipodtouch/assistant/restore/
I hope these steps help!
Best,
Sheila M.

I rented a short film on iTunes but didn't have enough space for the HD version I paid for. I was unable to download it in SD for whatever reason and cannot seem to download my purchase on my desktop iTunes. Am I missing something?

I rented a short film on iTunes but didn't have enough space for the HD version I paid for. I was unable to download it in OR convert it to SD for whatever reason and cannot seem to download my purchase on my desktop iTunes. Am I missing something?

When you purchase an HD movie or show, in most cases the SD copy can be downloaded from your purchases area in iTunes. On the main iTunes Store page, go to Purchases under the Quick Links and then select Movies or TV shows as appropraite. Click the "Not On This Computer" button. Uncheck the "Download HD when available" box and you should then see the SD copies of the movies/shows and be able to download them.
Note that with digital copies from a Blu-Ray or DVD, if it comes with an HD copy, you normally cannot get the SD copy as well and have to purchase it separately if you want it.
Regards.

HT1933 My computer no longer plays some purchases because it says my computer is not authorised but it is but now Itunes say the cd is no longer available at the store, so I have paid for something but can not no play it.

My computer no longer plays some purchases because it says my computer is not authorised but it is, but now Itunes say the cd is no longer available at the store, so I have paid for something but can not no play it.

Hi and welcome to the WD community.
Try to see if perhaps you are connecting the drive to a surge protector and it might not be getting enough power, try to connect the adapter directly to a power outlet on the wall to see if you get a different result.

Clicked on Mac when ordering, paid for it but it says "Windows " on the download page. Is this still the same for mac?

Clicked on Mac when ordering, paid for it but it says "Windows " on the download page. Is this still the same for mac?

Hi Richard,
We are sorry for the trouble,
I have sent you an email with the correct serial number.
Please reply once you get it.
Thanks
Sandeep

Safari Crashes - says it cannot find pages then finds it or retry. recd notice of crash once with data page for submission but send attempts were failed. slow page changes. norton finds nothing.

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I would suggest that you uninstall Norton.
Norton does nothing useful on a Mac.
Norton is know to cause damage to Macs.
Allan

Help, I can't sync any music to my iPhone 5s or iPad 2 ! :( it says it's finished sync but the music is greyed out and not on my devices.. I've tried unchecking the music and doing it manually. Nothing works. I took it to Apple store Robina no help..

Help, I can't sync any music to my iPhone 5s or iPad 2 ! it says it's finished sync but the music is greyed out and not on my devices.. I've tried unchecking the music and doing it manually. Nothing works. I took it to Apple store Robina no help..

So I have found a common denominator to this phenomenon. After having the same problem, I started to recopy my playlist of 500+ songs in groups of 10-20, 30+, 75+, and then over a 100+. Any music I have purchased from iTunes won't copy, but everything else did. Unsure if I made a playlist called "Purchased" at some point or this is an iTunes default, I also noticed it had some of the songs contained in my other playlist and was showing on my iPhone. Regardless of what I did such as dragging music from that playlist to the other and clearing songs from that playlist, I removed it altogether from the iPhone itself vs. doing through iTunes. After that, music copied fine to my playlist.
So, my theory is that iTunes is getting tripped up on purchased tracks already showing on the phone and all songs are showing grayed out/dotted circle because iTunes can't resolve the conflict with purchased tracks.
Hope this makes sense and is helpful.

HT3702 Why can't I download my already purchased music and other files from iCloud, even though I owe money to iTunes for my most recent purchases. Doesn't seem right that they keep me from accessing those files which I've already paid for!

Why can't I download my already purchased music and other files from iCloud, even though I owe money to iTunes for my most recent purchases. Doesn't seem right that they keep me from accessing those files which I've already paid for!

- Are you saying that they are not listed in your Purchased section?
Downloading past purchases from the App Store, iBookstore, and iTunes Store
- Are they listed in your Puchases history when you log into your account on your computer?
- Are they still available now for purchase? If not then you are out of luck
If they are still available and listed in your Puchase History then contact iTunes
http://www.apple.com/support/itunes/

My new iBook is downloaded and blank. It is paid for. What do I do?

My new iBook is downloaded and blank . I paid for it.

Tina-
I thought the iPad iBooks App was free!
Now you need to add some books. Apple should let you download Winnie the Pooh for free.
There may be other free books available in the iTunes store. You can also find ePub books and PDF books at other sites, that are compatible with iBooks. A couple are:
<http://www.gutenberg.org/wiki/Category:Bookshelf>
and
<http://www.baen.com/library/>
Fred

I have downloaded a movie which I brought from itunes. It appears in my ipod class movie menu but it won't playic

I have downloaded a movie which I brought from itunes. It appears in my ipod classic movie menu but it won't play. I try to update and or restore my ipod but I just keep getting a message saying that I need to connect to the internet which I am and am contected to the itunes store. I try to use the itunes self help support thing but keep getting the message that my ipod serial number is incorrect when it is the serial number which is on my ipod. Any ideas?

Hey mlf141,
I see that you have rented a movie on your iOS device and now would like to watch it on your computer. I have an article with information for you dealing with this scenario, and it can be found below:
About renting movies from the iTunes Store - Apple Support
http://support.apple.com/en-is/HT201611
If you rented the movie on your computer, but want to watch it on an iOS device, connect the devices and sync using USB. When you move a rented movie from your computer, it will disappear from your computer’s iTunes library. You can move the movie between devices as often as you want, but you can only have it on one device at a time.
If you rented the movie on your iOS device or Apple TV, you can’t move it to any other device.
Thanks for using the Apple Support Communities!
Cheers,
Braden

Regarding not being able to make an in-app purchase: all it says is that i can't make In-app purchases at this time.

regarding not being able to make an in-app purchase: all it says is that i can't make In-app purchases at this time. Any suggestions? I'm new to the apple world. I just switched from an Android today.

Contact iTunes store support for this. Go to http://www.apple.com/support/itunes/contact/ and click the blue link next to the green shopping bag. Follow the steps and send them an email explaining your issue.

I have an iTunes account with a $25.00 credit but everytime I go to purchase a song, it goes to my credit card details. How do I use the iTunes credit and not the credit card?

I have an iTunes account with a $25.00 credit but everytime I go to purchase a song, it goes to my credit card details. How do I use the iTunes credit and not the credit card?

Just to confirm, you are logged into the iTunes Store using the account in which the balance exists, and the balance is showing at the top of the iTunes Store window? And you're not trying to purchase gifts for someone else?

Iphone says not enough free icloud storage for backup, but shows 2.3GB free. Why?

iphone says not enough free icloud storage for backup, but shows 2.3GB free. Why?

Thanks for replying.
Sorted now- thanks

HT201272 Help. I downloaded an episode of a TV Show, but only 30 seconds of it downloaded, and now it won't let me download it. It thinks I've already downloaded the whole show. I paid for it, but I can't view it. It doesn't offer option to redownload

I downloaded an episode of a TV show (and paid for it), but the download froze and only 30 seconds of it downloaded. I can't figure out how to download the rest of it. itunes shows it as already downloaded, and doesn't give an option for re-downloading it. I have gone to the page where you finish any incomplete downloads, and this one did not show up on it. I tried deleting the episode (or 30 seconds of the episode from my computer), hoping that I could redownload it, but it still shows up as downloaded & doesn't give me an option to download it. I paid for it, but I can't watch it. How do I contact a real person or do a live chat or something so I can get this fixed?
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Having the same issue, can someone please enlighten us?

Can't download my copy of Acrobat IX Pro Teacher. I've paid for it, but downloading instruction is misleading

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This is a user-to-user forum. I don't work for Adobe.
Like I said before, you can log-in to Adobe's site and retrieve your product info and serial number.
https://www.adobe.com/account.html
CS6 is the last product version you could purchase outright. There is no CS7. Going forward, everything is Creative Cloud based now.
Creative Cloud pricing and membership plans | Adobe Creative Cloud
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Nancy O.

Book purchased in ibooks says downloaded but cannot find in ibooks or itunes purchases and not on my desktop. Paid for it but cannot find the download. HELP

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