Bought games, no GCU added.. problems all around.

I bought Bravely Default (37.99, 3DS) and Lego Movie Video Game (14.99, PS4) today, and when I checked out, I had to ask them to check the price, since they charged me 39.99 when the BestBuy.com said 37.99 -- They did this ok. But after I scanned my membership and checked out, I realized that GCU 20% never applied for either games.
So I went back into CS, however, I'm not sure what they did, but they said they couldn't process the return due to them scanning my membership card first and it kicked them out of the system. After 15 minutes or so the system kept on giving them errors, I just told them to forget it. So I am wondering, is there anything you guys can do for me here to apply 20% discount to my purchase?

Hello komugi,
I want to say how truly sorry I am for the inconvenience you've experienced throughout this process.  We appreciate you taking the time to post on the forums and allowing us to improve as a company.  If you send me your receipt, information, I'll be happy to further investigate why you weren't able to receive the Gamers Club Unlocked benefits.  Please click the blue box at the end of my signature and send me the "Customer Service Pin" on your purchase receipt.  
Blake|Social Media Specialist | Best Buy® Corporate
 Private Message

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