Bounce Management - Retrieving Mime Information

Hi Gurus
We are implementing Bounce Management to allow processing for Bounced Emails as part of Marketing Campaigns.
Our Campaign Mail Forms include MIG values and based on how the EMail Configuration is set-up this information is visible in Transation SOIN as part of the MIME data returned with a Bounced Email.
Our trouble is that we have created a custom Fact Fathering service, as a copy of the SAP Standard Service for Bounce Fact Gathering. I copied the standard Class and added a breakpoint into it so that I could debug the process. When a bounce comes in, it only retrieves a small number of the available characteristics of the email.
The MIME information does not appear to be accessed at all.
Could someone please advise on how to access the MIME data via a Fact Gathering Service
Many Thanks in Advance
Panduranga

Hello Stefan,
if you check SAP code, it will not change anything in an eMail which comes back as a bounce from whatever mailserver, it just update some data to execute the rules which are maintained in ERMS.
Therefore the problem you have with Borderware mail server is the standard behaviour of all external mail servers, which normally send back bounces as an attachment and that is how it works in standard SAP CRM system.
Moreover, there are many different mail servers, some do not attach the original eMail. Try one if you can if that crucial one for you.
Thanks,
Raja Pamireddy
CRM Marketing forum Moderator.

Similar Messages

  • RE: Polymorphism - retrieving type information from thedatabase or how

    Don,
    Ok but if I was to model a real restaurant, I would then have a head chef
    that can then delegate to other chefs. This head chef would have the
    additional task of coordinating the completion of subservient chefs. This
    does not and would not mean that the head chef is stuck (or partitioned) in
    one part of the kitchen. Further a head chef would most likely also be a
    chef so that he would be running around the kitchen using and interacting
    with different objects to get his part of the recipe completed. Then once
    all chefs have completed their part of the recipe the head chef could return
    the meal.
    I would also point out that it does not make sense to me to be talking about
    the chef and its ability to scale. I would look that the resource limited
    devices that must be used to prepare meals to see scalability. In this case
    the grill, the stove and the microwave. Scalability of the restaurant is a
    function of the amount of resource limited devices versus the number of
    process (i.e. chefs) that need to use those devices concurrently and the
    amount of time they require access to those devices. By talking about chefs
    as if they are the scalability limiting factor seems to bring us back to the
    notion that the chef is a manager object that is shared. And again I come
    back to the question, why?
    You may now think that in a real restaurant, there are only so many chefs so
    why not make it a shared service? Well in a real restaurant there are only
    so many of any object, but this is not a consideration in our restaurant
    model. In our "virtual" restaurant hiring a chef is as easy as:
    Chef = new;
    And of course chefs are of zero mass so there can be a whole lot in the
    kitchen. Now assuming the Grill, Stove and Microwave map to physical
    objects in our computing environment, then that is the limiting factor and
    are therefore partitioned. Whenever communication has to go through a
    single source, then scalability breaks down. I fear that too many people
    make shared objects and create communication bottlenecks where they simply
    don't exist. The only place your scalability bottlenecks should exist is in
    the actual resource limited objects of your computing environment. Simply
    said, if something isn't a resource limited object, then why is it shared?
    If anyone is not clear how to architect an application independently of the
    business model, then I would suggest looking at various framework products
    and reading some technical architecture white papers to get a different, and
    possibly enlightening, point of view.
    Mark Perreira
    Sage IT Partners.
    -----Original Message-----
    From: Don Nelson [mailto:[email protected]]
    Sent: Wednesday, June 17, 1998 9:04 AM
    To: Mark Perreira
    Cc: [email protected]
    Subject: RE: Polymorphism - retrieving type information from the
    database
    Mark,
    First, I completely agree about the naming. I purposely used rather
    euphamistic names for these "managers", since I see many convoluted names
    for common things in various applications. But that is a topic for another
    thread...
    Simply because there is a "manager" of some type, does not imply that it is
    chained to a particular duty. However, let's look at a real life case. In
    a large restaurant, you would rarely see a chef chopping carrots or serving
    dishes to customers. Those are the responsibilities of the sous-chef and
    the waiter. So, we see that the chef does not really follow the food
    around. Why not? Because it simply doesn't scale. When scalability isn't
    a problem, (the restaurant isn't that popular, for example) the chef has
    some lattitude to accept more responsibility, and might even get involved
    with purchasing, etc.
    In the real world, the more scalable something has to be, the narrower the
    responsibilities are for each of the participating members.
    Don
    At 12:59 AM 6/17/98 -0700, Mark Perreira wrote:
    Don,
    One thing that always baffles me is when should an Object get the moniker
    "Manager." This practice seems to tell me a couple of things about these
    objects. In general when someone makes reference to a "Manager" objectthat
    it is probably a service object and probably contains no or very little
    attribution. The question is why? If I am developing an object model why
    am I thinking about such implementation issues.
    Surely if you are trying to model cooking an egg I would not see
    "SustenancePreparationManager" in your model. Using a more common term I
    would still be alarmed to see "CookManager" in your model. What does the
    CookManager manage? Does it manage other cooks or eggs. Maybe it shouldbe
    called an EggManager, but that doesn't make sense. How about just Cook.
    There that seems like the real world. And this brings me to a problem in
    the analogy. Conjuring up managers in a model can sometimes make you missa
    container. For example, I would say that if we wanted to model the real
    world, then eggs is a specialization of ingredient that is contained by
    recipe that can be given to a cook to be prepared.
    I may have many cooks (objects) that can prepare recipes and my application
    architecture not the object model needs to deal with how to best let those
    cooks utilize the grill, stove and microwave that sits on different
    partitions on my server. My cooks can move around and when they do they
    take their ability to know how to cook with them. In the real world Iwould
    expect a cook to use the right appliance to prepare the recipe based on its
    contents. I would not chain every cook to its appliance and them make me
    responsible for giving the right cook the right recipe. This is what
    managers can cause. They cause the consumer of cooks to know which cookcan
    prepare what recipes based on where they are chained. This then makes me
    know something about cooking. And if I don't know anything about cooking I
    can only image what my egg would look like if I accidentally gave therecipe
    to the cook stationed at the microwave.
    Ok Ok, I have seen many architectures use facades to hide the fact that I
    like to chain my cooks to their appliance. But what is that. I have gone
    to restaurants and I don't know what a cook facade is. If I ask themanager
    to present the cook facade manager employee I would probably be met by the
    bouncer employee.
    So what is the answer? Well for a start keep the application architecture
    out of the model. The model should stand alone in describing the
    interactions required to satisfy use cases. Second find an architecture
    that describes a more responsibility driven design and how that design and
    can map your business object behavior to a physical implementation with
    appliances and cooking rules. And lastly, don't be so quick to chain your
    cooks to their appliances. Give them some control over where they cook
    their recipes, after all that is what they do.
    Mark Perreira
    Sage IT Partners.
    -----Original Message-----
    From: [email protected]
    [<a href="mailto:[email protected]">mailto:[email protected]]On</a> Behalf Of Don Nelson
    Sent: Tuesday, June 16, 1998 2:07 PM
    To: Nick Willson
    Cc: [email protected]
    Subject: Re: Polymorphism - retrieving type information from the
    database
    This thread is switching context a bit, but I would add one thought tothe
    idea of encapsulating behavior. One of the advantages to OO is that it
    helps us model real world behavior. In the real world, I would not askan
    invoice to stuff itself into an envelope and mail itself to its
    customer; I
    would not ask my vehicle to fuel itself or change its own oil; I wouldnot
    tell an egg carton to ask one of its eggs to fry itself. Even if these
    things were physically feasible, I could list a number of reasons why I
    still wouldn't want to do them. That is why we haveVehicleRepairManagers
    and SustenancePreparationManagers (aka, "Mechanics" and "Cooks").
    Don
    At 11:28 PM 6/15/98 -0700, Nick Willson wrote:
    Tim,
    You've had lots of good suggestions so I hope you won't mind an attempt
    at another one. The consensus seems to be for your option (1) for the
    Vehicle table, and Steve's example of a GenericConstraint (taking the
    place of your Vehicle) is probably how most people would go about
    answering your question. I don't have much to add to that, just wanted
    to offer something about where the persistence mechanism lives and how
    things look to clients that depend on it.
    Suppose for a moment you think about the Vehicle classes' persistence as
    being just one aspect of their behavior. In addition to persistence,
    you might have to implement security, or locking for concurrent access,
    or caching of vehicle objects to improve performance, and of course you
    want to calculate the vehicle tax and probably do other things with
    Vehicles too.
    You can put the persistence aspect of Vehicles into a
    PersistenceObjectManager, but then the others need somewhere too. If
    you use a bunch of Managers (one for security, one for locking...) then
    each class's behavior is scattered across these various Manager classes,
    each of which has to know about many classes. Or if you use one Manager
    class, it's going to know still more, plus you are forced to implement
    all the behavior in (or at least via) that manager's partition.
    An alternative would be to keep all the Vehicle classes' behavior
    encapsulated together, so a client always makes requests to a Vehicle,
    and the Vehicle delegates the implementation of requests to a chain of
    handler objects that hang off the vehicle object (a handler for
    security, another for persistence, and so on).
    One of the nice things about this is, the handlers can be responsible
    for going to another partition (if necessary), e.g. to perform
    persistence operations, or for more business-specific operations like
    tax calculations. And because the handlers are smart, you don't have to
    put a lot of code into service objects, the SOs can stay pretty simple.
    This isn't an approach you'll see in Express, so I hope of it's of some
    interest.
    General wrote:
    Part 1.1 Type: Plain Text (text/plain)
    Encoding: quoted-printable--
    Nick Willson
    SCAFFOLDS Consultant,
    Sage IT Partners, Inc.
    (415) 392 7243 x 373
    [email protected]
    The Leaders in Internet Enabled Enterprise Computing
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    "http://pinehurst.sageit.com/listarchive/">http://pinehurst.sageit.com/listarchive/</a>>
    >>>
    >>>
    >>
    >>
    ============================================
    Don Nelson
    Regional Consulting Manager - Rocky Mountain Region
    Forte Software, Inc.
    Denver, CO
    Phone: 303-265-7709
    Corporate voice mail: 510-986-3810
    aka: [email protected]
    ============================================
    "When you deal with higher numbers, you need higher math." - Hobbes
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    >>
    >
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    >
    >
    ============================================
    Don Nelson
    Regional Consulting Manager - Rocky Mountain Region
    Forte Software, Inc.
    Denver, CO
    Phone: 303-265-7709
    Corporate voice mail: 510-986-3810
    aka: [email protected]
    ============================================
    "When you deal with higher numbers, you need higher math." - Hobbes
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    'unsubscribe forte-users' as the body of the message.
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    Don,
    You are absolutely correct. But this is where I honestly think you are
    missing the point. While the mail program sends the mail, my mail message
    has an interface (i.e. send button) which can delegate that to the mail
    program. This makes it nice and simple for me the consumer of the mail
    program. It also means I can think of mailing by focusing on the interface
    (i.e. the button). It would suck if every time I wanted to mail something I
    had to identify the correct pop server to send it to (i.e the MailManager).
    Mailing something is the collaboration of the setup information of the mail
    program and my mail message. If I were to model this my mail object would
    indeed have a send method that could delegate to the correct mail servers.
    This is just simplicity of interface and it is a good practice in UI
    development just as it is in business model development. A simpler
    interface, I think we can all agree, provides for a better and quicker
    understanding.
    Mark Perreira
    Sage IT Partners.
    -----Original Message-----
    From: [email protected]
    [<a href="mailto:[email protected]">mailto:[email protected]]On</a> Behalf Of Don Nelson
    Sent: Thursday, June 18, 1998 9:22 AM
    To: Nick Willson
    Cc: [email protected]
    Subject: Re: Polymorphism - retrieving type information from the
    database
    Nick,
    It turns out that your message does not, indeed send itself. Your mailing
    program does that.
    Don
    At 11:54 PM 6/17/98 -0700, Nick Willson wrote:
    Hey Don,
    In the real world, no, you can't tell an invoice to put itself into anenvelope
    and mail itself. You have to know about stamps and post boxes and wherethey
    are located. But isn't it nice that in software you don't have to followthe
    real world very closely if you don't want to?
    Above the top left hand corner of this message I'm typing right now, thereis a
    send button which lets me tell the message to 'stuff itself into anenvelope
    and mail itself'. Why wouldn't you want to do that?
    Don Nelson wrote:
    This thread is switching context a bit, but I would add one thought to
    the
    idea of encapsulating behavior. One of the advantages to OO is that it
    helps us model real world behavior. In the real world, I would not askan
    invoice to stuff itself into an envelope and mail itself to its customer;I
    would not ask my vehicle to fuel itself or change its own oil; I wouldnot
    tell an egg carton to ask one of its eggs to fry itself. Even if these
    things were physically feasible, I could list a number of reasons why I
    still wouldn't want to do them. That is why we haveVehicleRepairManagers
    and SustenancePreparationManagers (aka, "Mechanics" and "Cooks").
    Don
    At 11:28 PM 6/15/98 -0700, Nick Willson wrote:
    Tim,
    You've had lots of good suggestions so I hope you won't mind an attempt
    at another one. The consensus seems to be for your option (1) for the
    Vehicle table, and Steve's example of a GenericConstraint (taking the
    place of your Vehicle) is probably how most people would go about
    answering your question. I don't have much to add to that, just wanted
    to offer something about where the persistence mechanism lives and how
    things look to clients that depend on it.
    Suppose for a moment you think about the Vehicle classes' persistence as
    being just one aspect of their behavior. In addition to persistence,
    you might have to implement security, or locking for concurrent access,
    or caching of vehicle objects to improve performance, and of course you
    want to calculate the vehicle tax and probably do other things with
    Vehicles too.
    You can put the persistence aspect of Vehicles into a
    PersistenceObjectManager, but then the others need somewhere too. If
    you use a bunch of Managers (one for security, one for locking...) then
    each class's behavior is scattered across these various Manager classes,
    each of which has to know about many classes. Or if you use one Manager
    class, it's going to know still more, plus you are forced to implement
    all the behavior in (or at least via) that manager's partition.
    An alternative would be to keep all the Vehicle classes' behavior
    encapsulated together, so a client always makes requests to a Vehicle,
    and the Vehicle delegates the implementation of requests to a chain of
    handler objects that hang off the vehicle object (a handler for
    security, another for persistence, and so on).
    One of the nice things about this is, the handlers can be responsible
    for going to another partition (if necessary), e.g. to perform
    persistence operations, or for more business-specific operations like
    tax calculations. And because the handlers are smart, you don't have to
    put a lot of code into service objects, the SOs can stay pretty simple.
    This isn't an approach you'll see in Express, so I hope of it's of some
    interest.
    General wrote:
    Part 1.1 Type: Plain Text (text/plain)
    Encoding: quoted-printable--
    Nick Willson
    SCAFFOLDS Consultant,
    Sage IT Partners, Inc.
    (415) 392 7243 x 373
    [email protected]
    The Leaders in Internet Enabled Enterprise Computing
    To unsubscribe, email '[email protected]' with
    'unsubscribe forte-users' as the body of the message.
    Searchable thread archive <URL:<a href=
    "http://pinehurst.sageit.com/listarchive/">http://pinehurst.sageit.com/listarchive/</a>>
    >>>
    >>>
    >>
    ============================================
    Don Nelson
    Regional Consulting Manager - Rocky Mountain Region
    Forte Software, Inc.
    Denver, CO
    Phone: 303-265-7709
    Corporate voice mail: 510-986-3810
    aka: [email protected]
    ============================================
    "When you deal with higher numbers, you need higher math." - Hobbes--
    Nick
    To unsubscribe, email '[email protected]' with
    'unsubscribe forte-users' as the body of the message.
    Searchable thread archive <URL:<a href="http://pinehurst.sageit.com/listarchive/">http://pinehurst.sageit.com/listarchive/</a>>
    >
    >
    ============================================
    Don Nelson
    Regional Consulting Manager - Rocky Mountain Region
    Forte Software, Inc.
    Denver, CO
    Phone: 303-265-7709
    Corporate voice mail: 510-986-3810
    aka: [email protected]
    ============================================
    "When you deal with higher numbers, you need higher math." - Hobbes
    To unsubscribe, email '[email protected]' with
    'unsubscribe forte-users' as the body of the message.
    Searchable thread archive <URL:<a href=
    "http://pinehurst.sageit.com/listarchive/">http://pinehurst.sageit.com/listarchive/</a>>
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  • Polymorphism - retrieving type information from thedatabase

     

    Daniel,
    Yes I have always thought, that modeling the real world can lead to objects
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    real world but may not have to in a computing environment. Many times,
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    complex enough that I would stop short of telling people to spend time
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    routing. But I do happen to know of a Framework product that has this as
    one of its features. :)
    I agree 100% with you the complexity of Forte is the marrying of object and
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    Mark Perreira
    Sage IT Partners.
    -----Original Message-----
    From: Daniel Nguyen [mailto:[email protected]]
    Sent: Sunday, June 21, 1998 7:35 AM
    To: Mark Perreira
    Cc: [email protected]
    Subject: Re: Polymorphism - retrieving type information from the
    database
    Mark,
    The battle question was only a little provocation : it seems that Forte
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    real
    concrete objective, it is very easy to imagine many things which won't
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    good
    modeling of the system you have to build. For instance, in an exotic
    currencies options system, you can imagine modeling for the Front a
    system
    without the product concepts, but only rules, because it is the real
    world.
    But when you come to the Back Office, you realize that all is managed
    through
    product concept. Then you come back to the Front modeling and break a
    lot
    of work. In the real world, the product concept does not exist, that's
    right.
    But it is a way to manage operations.
    We all speak about Business Objects (and rules) share and re-use. I
    imagine
    that it is only applicable on some specific domains where the concepts
    are
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    is
    because we have common rules for all companies : some financial markets
    are
    organized with public rules and constraints for instance. So the
    difference
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    foundations. But, in most cases, the differences between competitors are
    on their business, their know how.
    I have some difficulties to imagine companies with specific know how
    sharing
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    very poor.
    The problem may be that Business components will be provided by editors
    like
    Microsoft or may be Forte (with Express evolutions may be). But, the
    business of their clients is not in the job of those providers : they
    may
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    have their know how.
    On routage capabilities of manager, I agree on the technical point of
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    This should be inherited from a service definition from Forte or a
    technical
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    Forte and
    may be not really in technical frameworks on the market. Just an example
    You have a financial market which is managed on several physical sites
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    take 2 sites). When everything is ok, you have one instance of a service
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    and the
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    the market)
    to reconfigure the second service to manage all the instances (futures
    and options).
    So this is linked to business really. That's right, I base the
    reflection on a very
    specific (and experienced) case where the cost of the IT system is very
    low compared
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    solutions.
    The main problem I see today is that people have real difficulties to
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    object and distribution concepts and that Forte is to hard for Cobol or
    Visual
    Basic developpers. So those kinds of product should be more encapsulated
    and
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    very
    short term solution, because of the cost and limitations about coverage
    of the
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    architectures
    and needs, in my opinion, and NOT specifically from Forte or other
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    Daniel Nguyen
    Freelance Forte Consultant
    Mark Perreira wrote:
    Daniel,
    I hope not. For SCAFFOLDS works only because of Forte and when I make
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    customer. So if we sell more SCAFFOLDS, Forte sells moreForte. If there
    is a battle between us, I certainly don't understand why,because we are on
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    I have always found customer have a different role than you have pointed
    out. While I agree with the objectives, I have found most clients do
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    starting point. They also do it because most OO books on the subject of
    modeling point people in that direction. So they do indeedplay the role of
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    new to Forte and distributed object systems or they feelcomfortable with
    the architecture to be documented and supported beyond thetenure of a set
    of consultants that could come in and build such a system. In this case
    they buy a pre-defined and built architecture.
    I also agree that a Forte Service Object in and of itself can be
    problematic. But I depart where you say a manager can dothings like custom
    routing. This is exactly why I think Forte can be too difficult for too
    many people. Any custom routing scheme is not to be takenlightly in its
    impact of the overall performance and makeup of a running system. The
    manager pattern does not describe a run-time environment withthe checks and
    balances needed to make sure a custom router can perform. I have talked
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    system. I would be very concerned in having just anyone try toimplement
    custom routing in manager objects without a run-time environment that
    simplifies and protects the participants from the mountain of technical
    problems that would follow.
    Mark Perreira
    Sage IT Partners.
    To unsubscribe, email '[email protected]' with
    'unsubscribe forte-users' as the body of the message.
    Searchable thread archive <URL:http://pinehurst.sageit.com/listarchive/>

  • RE: Polymorphism - retrieving type information from thedatabase

    I would disagree with your statement that either the object or data model
    must be wrong. The problem is more fundamental-trying to store objects in a
    relational database. The object and relational paradigms can be made to
    work together, but usually only by compromising tenets of one or the other
    (or both). Now granted, there are many ways of making them work
    together-and some are definitely better than others.
    CJ
    Chris Johnson
    612-594-2535 (direct)
    612-510-4077 (pager)
    -----Original Message-----
    From: Rottier, Pascal [SMTP:[email protected]]
    Sent: Monday, June 15, 1998 8:17 AM
    To: Forte Users Mailing list
    Subject: RE: Polymorphism - retrieving type information from
    the database
    > ----------
    > From: Rottier, Pascal[SMTP:[email protected]]
    > Sent: Monday, June 15, 1998 8:17:16 AM
    > To: Forte Users Mailing list
    > Subject: RE: Polymorphism - retrieving type information from
    the database
    > Auto forwarded by a Rule
    >
    This issue has already passed this mailing list a couple of
    times in the past. To put it in more general terms, you have
    different classes which you store in the same DB table.
    This is always tricky. Nine out of ten times, this means
    either your Object model or your DataBase model is wrong.
    To unsubscribe, email '[email protected]' with
    'unsubscribe forte-users' as the body of the message.
    Searchable thread archive <URL:http://pinehurst.sageit.com/listarchive/>

    This issue has already passed this mailing list a couple of
    times in the past. To put it in more general terms, you have
    different classes which you store in the same DB table.
    This is always tricky. Nine out of ten times, this means
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    If you can differentiate between different classes, this
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    attribute the other one doesn't. This would mean you have
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    represends one class and is NULL if the row represends
    another class. This is not good database practice!
    Differentiating between different classes by means of
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    The OO approach would be to create subclasses. How-
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    lizing your database, you can create a table with all
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    matter which one you chose, they're all equally dirty.
    Hope this helps,
    Pascal.
    -----Original Message-----
    From: General [SMTP:[email protected]]
    Sent: Monday 15 June 1998 12:20
    To: [email protected]
    Subject: Polymorphism - retrieving type information from the
    database
    Suppose I have a class structure containing one base class with
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    (2)  Maintain a completely separate table linking the vehicle licence
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    experts say!
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    be interested in that as well.
    regards,
    Tim Kimber
    EDS (UK)
    To unsubscribe, email '[email protected]' with
    'unsubscribe forte-users' as the body of the message.
    Searchable thread archive <URL:http://pinehurst.sageit.com/listarchive/>

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