Brand new and corrupted ipod shuffle 4th gen.

i have a new ipod shuffle 4th gen which isnt working with itunes. This is the replacement for my original one which we had the same problem with and apple support deemed it faulty. But surely we wouldnt be that unlucky to get two in a row that are faulty? There must be another explanation.
We are using a Macbook Pro running OS X 10.6.8 (and the software is up to date with no available updates). The connection with the headphone jack->USB cable is flush and 'clicks' into place. We have the latest version of itunes and we have even updated it again today after recieving the replacement ipod. When we plug the ipod into the USB the light initially goes green and then flashes orange (is trying to sync as far as i can tell) and itunes then comes up with a message that the ipod appears corrupted and to restore the ipod.
So we restore the ipod, still no good. Manually reset the ipod, still no good. Tried both USB ports, no change. The ipod is seen by the computer in system profiler under USB so I dont think its an issue with the cable. When I plug in the headphones I get the usual message to load music to the ipod shuffle via itunes. Our old ipod (nano 4th gen) works fine with itunes and we have no trouble syncing.
I wonder if it is that we are temporarily living in europe at the moment. Macbook Pro (and ipod nano) bought in Australia, and ipod shuffle bought locally (germany) via apple online store as the local stores didnt have them in stock but online was in stock. We didnt think this would be an issue but maybe it is the problem (I would have thought they would all be generic and only the packaging/instructions etc would change depending on sale location and language, especially considering the voiceover telling me to load music via itunes is an american voice speaking english, not speaking german). Also as we are new in germany we dont know anyone to test it out with on another computer. If we did find someone who could test it with (hoping maybe a work collegue might be able to help), would they also have to be running a Mac or would a PC running windows cause more issues?
Any suggestions on what to try before we go back to apple customer support once again.

Hello Docrwm,
Welcome to the Apple Support Communities!
I know you have already completed some great troubleshooting steps for this situation where your iPod shuffle is not appearing in iTunes and not charging. There are a couple of different troubleshooting steps that I may recommend in this case. First, if you have not completed all of the enclosed steps, I would recommend working through the troubleshooting steps in the following article.
iPod not appearing in iTunes - Apple Support
If the issue continues after the above troubleshooting, I would suggest working through the iPod shuffle Troubleshooting Assistant.
Apple - Support - iPod - iPod shuffle Troubleshooting
Have a great day,
Joe

Similar Messages

Brand New Ipod Shuffle 4th Gen Buttons Don't Work?

I just bought my mum an Ipod Shuffle 4th Gen for Mother's day. I just set it up on the computer, ripped some of her CDs onto iTunes, let the iPod charge a little and synced it up with her songs.
Turned it on, music started - then I pressed the 'next song button'. Nothing happened. Held it for a while to see if it would fast forward. Nope! Tried skip back, tried volume increase/decrease... none of them work. It's only the buttons in the white circle that don't work, everything else seems to be fine. I tried holding the play button to see if the buttons had been locked, but whenever I lock/unlock the buttons it always flashes orange as if they're permanently locked.
I reset the iPod - no luck there. I then went into iTunes and did a factory restore - but the problem persists. We don't have an iTunes store anywhere near us (I'd have just popped in there with it) and I really don't want to have to go down the route of sending it off for a replacement/refund if possible, as this is a gift and I expected it to work out of the box. Is there anything I might be missing, any hints or tips, or does this definitely seem like a hardware issue? At the moment I'm just letting it charge fully before I try again, though I'm not sure that will help.

Your iPod comes with 90days of complimentary tech support from Apple.... give 'em a call... they should be able to assist

I just purchased an ipod shuffle (4th gen.) and I have been working trying to get it running for hours. I have followed all manuals and tutorial help. When I pull up my device manager, it shows an Ipod, but won't let me download the Usb driver.

I just purchased and IPod Shuffle (4th gen.) and can't get it running. I have gone through all of the help available. It shows up in my device manager, but needs a USB driver. It will find it online, but says an error has occurred and access is denied instead of installing. I bought this for a last minute trip with teenagers and I have spent hours on this. I am running Windows 7 and have tried disabling the firewall.
Help, please.

Hello, kcanole.
Thank you for visiting Apple Support Communities.
Here are a couple troubleshooting articles that I would recommend going through when experiencing this issue.
Resetting iPod shuffle
http://support.apple.com/kb/ht1655
iPod not recognized in My Computer and in iTunes for Windows
http://support.apple.com/kb/ts1369
Restoring iPod shuffle to factory settings
http://support.apple.com/kb/ht1481
Cheers,
Jason H.

IPod Shuffle 4th gen cannot play music and no lights but shows up in PC

I've been using the iPod Shuffle 4th gen for almost 3 months since I bought it at September 2010. Since yesterday, my iPod hasn't been playing musics or showing up any lights, same thing when plugged to computer and it didn't showed up in iTunes neither. Today, finally the light lit up when I plugged it into my computer and showed up in iTunes too. But, unfortunately, I still can't play any music. The light goes off every time I remove my iPod from the computer and it is not responsive to any clicks whatsoever. I've tried restoring the device and syncing all the songs back in, it didn't worked either.
SOME HELP PLEASE? thanks

I am having the same problem with mine.
When connected to the PC it seems to be ok. All the light signs are working (sync, battery, etc.). I can access it by iTunes, add or delete music, etc.
But when I unplugg from the PC it will not respond to anything.
I have tried the hard reset and to restore it...no change at all.
Anyone can help!?

Ive got a new pc with windows 7 and my ipod touch 4th gen is synced with my old pc ,how can i back up the photos on the ipod to my new pc ?

ive got a new pc with windows 7 and my ipod touch 4th gen is synced with my old pc ,how can i back up the photos and music on the ipod to my new pc ?

Your iPod can only be synced with one computer at a time. If you try to sync it with a new computer/iTunes library, it will replace the contents of the iPod with whatever is in the new library. You should probably disable the autosync functionality first by going to Edit -> Preferences, clicking the Devices tab, and enabling the prevent iPods,iPhones, and iPads from automatically syncing option.
Before doing anything else, authorize the new computer with your iTunes Account. In iTunes, choose Store -> Authorize This Computer and enter in the correct credentials. Either copy a backup file from your old computer to your new one or create a new backup of your iPod in iTunes before letting it sync.
Then right->click on your iPod Touch from under the Devices section in the left hand pane of iTunes and choose Backup. You might also want to take a look at this article to see what it all included in the backup.
iOS: How to back up
Now onto synced content such as music, videos, photos, etc. For iTunes purchases you can copy them back into iTunes by choosing File -> Transfer Purchases. For all other nonpurchased iTunes content such as music, videos, and photos synced to the device, see this older post from another forum member Zevoneer covering different software available to assist you with this task.
https://discussions.apple.com/thread/2452022?start=0&tstart=0
Once the backup has been made and all other synced content such as music, videos, and photos are back in your iTunes library, restore your iPod from that backup you made earlier. Here is more on backing up and restoring your iPod.
iTunes: Backing up, updating, and restoring iOS software
If you do happen to lose any purchased content, you can always redownload it from the iTunes Store again at no cost via iCloud. See this article for information.
Downloading past purchases from the App Store, iBookstore, and iTunes Store
B-rock

My ipod shuffle 4th gen bought today and the voice over works for naming playlist and battery percent but wont name song and artist can anyone help also is the voice over button meant to be soft when pushed ?

my ipod shuffle 4th gen bought today and the voice over works for naming playlist and battery percent but wont name song and artist can anyone help also is the voice over button meant to be soft when pushed ?
thanks

This document explains setting up and using VoiceOver.
http://support.apple.com/kb/ht4322
The overall settings for VoiceOver is on the shuffle's Summary screen in iTunes.
Artist name and song name - Press and release the VoiceOver button.
The playlist menu - Press and hold the VoiceOver button.

HT2292 Windows 7 Pro 64-bit does not recognize iPod Shuffle (4th Gen)

I have tried every trouble-shooting recommendation, suggestion, guess, etc. that I could find related to this issue and have had zero success getting either of my two computers to see a brand new iPod Shuffle (4th gen). I have gone through all of the steps in http://www.apple.com/support/ipodshuffle/assistant/itunes/ and http://support.apple.com/kb/TS1369 with no progress. I have tried 7 USB ports on two different computers (both running Windows 7 Professional 64-bit). The iPod Shuffle's little light stays a solid green when plugged into the port. I have uninstalled and reinstalled the latest version of iTunes. In Device Manager, I have uninstalled all USB devices. I have turned off all firewalls and virus protection. I have run Windows Update. I have verified that the Applie Mobile Device Driver is running. I have reset the iPod Shuffle.
When I plug the iPod Shuffle into the computer, no notification pops up, no new device shows up in the Device Manager or My Computer, and no device is displayed in iTunes under Devices. If I scan for new hardware, I get nothing. I even found a proprietary software that verifies communication between the computer and iPod - the result was that "no iPod is connected".
Please help.

Have you tried a different cable that connects from your ipod to your PC? You could simply have a bad cable / dock.

My IPod shuffle 4th Gen Charges but won't come up in itunes or turn on?

I have bought an IPod shuffle 4th gen and it won't come up in Itunes and it won't turn on, in Itunes it just had a red light and when I unplugg it, no light at all.

Did it previously work with your computer and iTunes? Or is this brand new, never previously connected to your computer?
You can try this procedure to reset the iPod shuffle
http://support.apple.com/kb/HT1655
Then, shut down your computer (power off) and start it up, with iPod shuffle NOT connected. Run iTunes. Then, try connecting the iPod shuffle again.
If that iPod is less than one year old, it is under warranty. You can contact Apple (or make an appointment at an Apple Store Genius Bar) to see about getting it replaced (if it's broken).

Can I use an ipod shuffle 4th gen charger with an ipod shuffle 2nd generation?

Basically, last week I lost my ipod shuffle (4th gen). ****. so consequently I have bought a second hand 2nd gen shuffle, thinking that the USB - minijack cable would work fine - and it fits perfectly. But my 'new' ipod is not showing up in itunes, and neither is it illuminating...
I spoke to Apple Support, and they suggested plugging it in for an extended period of time, as the battery may be 100% flat, but after an hour still nothing.
Any ideas, folks?
Ta!

The USB cable for the 4th gen iPod has a different connector at the iPod end. This is the replacement part for the one used by the 4th (and 3rd) gen shuffle
http://store.apple.com/us/product/MC003ZM/A
and it states at the bottom that it is only compatible with the 3rd and 4th gen shuffle.
This is the replacement part for a second gen shuffle (with a "mini-dock").
http://store.apple.com/us/product/MA694G/A
It's somewhat expensive compared to $49 for a brand new shuffle. There are cheaper third-party replacements (most have just the connector with no dock) available on Amazon and eBay, and elsewhere. Just make sure it is described as being for the 2nd gen shuffle.

IPod shuffle 4th Gen. How to start playing podcast from the very beginning once again?

Hello to everybody in this forum,
I bought a new iPod shuffle 4th Gen music player for about two weeks ago. I love this device, it works great as well as it's sound quality amazes me after Windows Mobile 6.0 Phone, Transcend MP3 and even Samsung Galaxy Ace devices use experience. It's much better and it made me got used to podcasts feature I never tried before, But if I want to replay the very same podcast item from the very beginning - I simply don't know how to rewind it back. If I press next/prev buttons it doesn't help. The podcast itself starts to play at about 5 minutes before a podcast's end as if I were listened to the whole podcast continuously from the beginning of a podcast. A podcast appears to be divided into chapters and I don't understand how to switch chaprers. Even if I did, the amount of chapters is big and it's inconvenient to swith every chapter with prev button pressed. Shuffle's manual tells me nothing on how to get things work I want it to. Any help is appreciated.
Best regards, Alexander Chernyaev.

Hello to everybody in this forum,
I bought a new iPod shuffle 4th Gen music player for about two weeks ago. I love this device, it works great as well as it's sound quality amazes me after Windows Mobile 6.0 Phone, Transcend MP3 and even Samsung Galaxy Ace devices use experience. It's much better and it made me got used to podcasts feature I never tried before, But if I want to replay the very same podcast item from the very beginning - I simply don't know how to rewind it back. If I press next/prev buttons it doesn't help. The podcast itself starts to play at about 5 minutes before a podcast's end as if I were listened to the whole podcast continuously from the beginning of a podcast. A podcast appears to be divided into chapters and I don't understand how to switch chaprers. Even if I did, the amount of chapters is big and it's inconvenient to swith every chapter with prev button pressed. Shuffle's manual tells me nothing on how to get things work I want it to. Any help is appreciated.
Best regards, Alexander Chernyaev.

Ipod shuffle 4th gen charges plays but doesnt show up in windows or itunes

Ipod shuffle 4th gen charges plays but doesnt show up in windows or itunes tried to check usb driver but computer says it is working properly

Just disconnecting it without ejecting should not cause permanent damage. It may cause data corruption, if iTunes was in the process of syncing at the time. But iTunes should still see the shuffle and (maybe) tell you to Restore it.
Is it possible that the "accident" damaged the USB cable?
Make sure you have done this on the shuffle since the problem occurred
http://support.apple.com/kb/HT1655
And you should also shut down (power off) the computer, if you have not already.
Have you tried more than one USB port on the computer (not a hub if you use one)? You can also try it with all other USB devices disconnected, except for standard keyboard and mouse (if normally used).
If those things do not help, what version of Windows do you use?

How to Play Overdrive Media Books on an iPod Shuffle 4th Gen

Hi,
Many libraries use Overdrive Media to manage audio books in various formats. Once you have downloaded the book to the Overdrive Media Console on your computer, you can then choose to transfer it to a device (such as an iPod or other mp3 player). When transferring WMA files with an iPod shuffle 4th Gen (I'm not sure about other gens) this creates a number of files with bizzare titles. When you go to the book section on the iPod it will play the first section and then it will just continually loop and you never go on to the next section. After working with this for a while I've figured out how to make this work. This is not what I consider a satisfactory solution but more of a work-around. I hope that Apple will produce a fix that will remedy this situation as a lot of people download audio books from the library.
1. When you transfer WMA audiobook content to your iPod, Overdrive Media does it via iTunes. I believe it usese iTunes to perform a file conversion. Once the conversion is complete, it transfers the converted file to your shuffle. If you watch this occur, you will notice that while it is converting the file, it assigns it a strange number like 10347. As each part of the book is transferred, write down its number. You have to catch it during the conversion as once the part is converted it reverts to its title (something like "Where the Red Fern Grows Part 01"). But that title is never transferred to the iPod. It retains the strange number.
2. You will notice that as each file is converted, the number goes up. So as you write them down, they will look like 10347, 11671, 12003, 12865... etc. I have no idea what these numbers mean but they become your section titles on the audio when the Voiceover button is pressed. One other thing, sometimes the numbers restart like so: 18567, 19325, 345, 907... Again, not sure why but you must keep the order they were converted and transferred as this is the order in which you'll want to play them back.
3. Now you will have a list of numbers indicating the different parts of the book. Turn on your iPod and use the Skip Forward button to until you hear the book start. Listen to the fist section until you hear it start to repeat. There will be no pause or anything so sometimes it is hard to pick up where the part ended. Once the part has ended, hold the Voiceover button and listen to the strange number. Next press the Skip Back button and listen to the other strange numbers which will be in order, last-to-first. When you get to the number indicating the next part, press the Play button and you will now be on the next part.
NOTE: if you press the play button on the wrong part (strange number), it will shuffle that part to the end of the playlist. But if you have the part numbers written down in order this won't be a problem. Also, if you hit the forward skip or backwards skip while playing a part, it will skip to some place in that part. You can get back to your original spot by skipping again a few times more in the same direction.
EXAMPLE:
Let's say you are transferring a 4 part book to the iPod. During this transfer you note the strange numbers during conversion like so:
Part 1 = 11278
Part 2 = 11942
Part 3 = 12512
Part 4 = 13398
Now your book is on the Shuffle. Turn on the Shuffle and listen for the start of the book. If it is playing something else like music or a podcast, press the Skip Forward button until you hear the audiobook begin. This is usually accompanied by music and has the title of the book, etc. At this point you can press and hold the Voiceover button and you will hear "11278" pronounced. Release the Voiceover button and let this part of the book play to the end.
You will then at some point hear that part of the book start over. Press and hold the Voiceover button and start using the Skip Back button. You will hear in this order: "11278, 13398, 12512, 11942". When you hear "11942" press the Play button and Part 2 of the book will begin. Continue this process for each part until you reach the end of the book.
I've listened to several books using this method and it has worked fine. It is sort of fiddly and you have to do some things that I think iTunes or the Shuffle should do but until Apple does something about this, it is the only way that it will work that I've been able to find.
Regards,
medinabrett

It sounds like the Windows Media security update in Para x, below, may not have been done and your music setting may have been on Repeat. As a review, here is a list of steps that may help clear the problems up.
Many libraries worldwide now use Overdrive Media Console, which comes in Mac an Windows versions http://www.overdrive.com/Software/omc . Some find the mobile device transfer process confusing. To load or delete a WMA or MP3 (Macs can only download MP3 books) audiobook onto an Apple mobile device see the "How to Transfer to a Portable Device" video in the guides at Step 7, then do the following.
1. For Windows versions, you must first do a security update of Windows Media Player (even though you won't be using it) using Internet Explorer at http://drmlicense.one.microsoft.com/indivsite .
2. Open iTunes, plug the mobile device into the computer USB port and open the Overdrive Media Console.
3. Highlight the mobile device in the left hand menu of iTunes and insure the "Manually manage music and videos" box is checked in the Summary Tab. If the mobile device storage is full, transfering will delete that portion of music necessary for the ebook.
4. Highlight the book you want to transfer in the Overdrive Media Console and click the Transfer Button. A window opens permitting you to click the boxes for parts of the book you wish to transfer.
5. After the book has been transfered, when you click the disclosure triangle (arrow) to the left of the iPod, iPhone, or iPad in the Device section of the left hand menu of iTunes, MP3 books will show up under the Music subsection and WMA books will show up in the Books subsection. Once the mobile device is disconnected from iTunes, MP3 books will show up in the Songs list of the mobile device and WMA books will show up in the Books list.
6. To remove a book from a mobile device plug the device into the USB port and open iTunes. Click the disclosure triangle to the left of your iPod, iPhone, or iPad in the Device section of the left hand menu of iTunes so that you can see the device’s subcontents. For an MP3 book select the Music subsection, right click on the book and choose Delete. For a WMA book, select the Book subsection, right click on the book and choose Delete.
7. The Overdrive Media Console Guided Tour (videos) is at http://www.overdrive.com/Solutions/Libraries/tour/MenuWelcome.html . The "Portable Devices" and "How to Transfer to a Portable Device" videos are there.
8. To find a nearby library for ebooks search http://search.overdrive.com . You can download the software, search for books and see tutorials without an account at the website of any library that uses Overdrive, however, you need a library card to download books. At this library site, for example, the software and guided tour are at the bottom of the left hand menu.
http://washoecounty.lib.overdrive.com/539A4B98-B41A-49DE-8EC1-A22F66E4C0F6/10/41 9/en/default.htm .

Ipod shuffle (4th gen) is not recognized by computers.

hello! Ive got ipod shuffle (4th gen) and here is my problem - computers cannot recognize my device. I checked it on few ones and when i connect it to the usb port, ipod is charging. Windows 8 and itunes doesnt recognize it. Iu used to work fine for me for quite long time, but now i cannnot do anything. Ive tried every tasks from apple support and it still doesnt work. please help. thank you

Hello there baku_k,
It sounds like your iPod shuffle just isn't being seen in iTunes no matter what you do on your PC running Windows 8. Without knowing the exact troubleshooting you have done, I would recommend that you look over the troubleshooting steps in the following article to help you determine what may be happening, named:
Apple - Support - iPod shuffle - iTunes Troubleshooting Assistant
Thank you for using Apple Support Communities.
All the very best,
Sterling

Connection issue with iPod Shuffle 4th Gen.

Hello, I have problem with my iPod Shuffle 4th gen. One day i tried as always to turn it on and listen music but i heard only short "info" sound and saw short green diode impulse and nothing else. My computer (windows 7) also can't find it, after plugging it on, ipod's red diode turns on for 5 sec. Any suggestions?

First, try a system reset. It cures many ills and it's quick, easy and harmless...
Hold down the on/off switch and the Home button simultaneously until the screen blacks out or you see the Apple logo. Ignore the "Slide to power off" text if it appears. You will not lose any apps, data, music, movies, settings, etc.
If the Reset doesn't work, try a Restore. Note that it's nowhere near as quick as a Reset. Connect via cable to the computer that you use for sync. From iTunes, select the iPad/iPod and then select the Summary tab. Follow directions for Restore and be sure to say "yes" to the backup. You will be warned that all data (apps, music, movies, etc.) will be erased but, as the Restore finishes, you will be asked if you wish the contents of the backup to be copied to the iPad/iPod. Again, say "yes."
Finally, if the Restore doesn't work, let the battery drain completely. Then recharge for at least an hour and Restore again.

Connection problem with iPod Shuffle 4th Gen.

Hello, I have problem with my iPod Shuffle 4th gen. One day i tried as always to turn it on and listen music but i heard only short "info" sound and saw short green diode impulse and nothing else. My computer (windows 7) also can't find it, after plugging it on, ipod's red diode turns on for 5 sec. Any suggestions?

Arlie08 wrote:
I've put my shuffle in a warm, dry place and we will see what happens in a few days. Any other ideas to fix this problem and/or prevent it from happening again?
Yes ... pay attention to how and where you clip the shuffle. Moisture can enter the controls if in contact with damp surface, OR can enter through the earphone jack along the earphone wire... positioning the shuffle such that the earphone socket is down will prevent the latter.
I recently discovered that the mode switch on my shuffle is very sensitive and will change from play-in-order to shuffle with a tiny positional movement. Interestingly, that resulted in behavior that, on the surface looked like the shuffle just quit! I normally listen to to audiobooks and other spoken material which are set to NOT be shffled... however , I forgot to set ONE 1/2 hour radio show to not shuffle. When I accidentally nudged the mode switch, the shuffle switched to playing that show. Trying to get bact to the audiobook I had been playing by multiple << presses confused the issue totally since the shuffle now displayed absolutely no indication of the button presses...it behaved as if it were dead! Turning it off and on didn't help either. Since it was dark, I couldn't see that the mode switch was slightly out of its normal play-in-order position, either. I put the shuffle away and soldiered on listening to a different audiobook on my nano.

Brand new and corrupted ipod shuffle 4th gen.

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