Brand New iMac Randomly Restarts
I have a few weeks old iMac that has been randomly restarting since the day I got it. Yesterday it happened 6 times and has already happened once this morning. Following is the crash report from when it happened this morning. Any help is greatly appreciated.
Process: mds [67]
Path: /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Metadat a.framework/Versions/A/Support/mds
Identifier: mds
Version: 800.12.2
Code Type: X86-64 (Native)
Parent Process: launchd [1]
Responsible: mds [67]
User ID: 0
Date/Time: 2014-02-05 08:40:46.579 -0700
OS Version: Mac OS X 10.9.1 (13B42)
Report Version: 11
Anonymous UUID: 02C8A259-A26C-EF0D-B81B-3BB85032C45D
Crashed Thread: 14 Dispatch queue: com.apple.mds.rename.0x7f8573115f20
Exception Type: EXC_BAD_INSTRUCTION (SIGILL)
Exception Codes: 0x0000000000000001, 0x0000000000000000
Application Specific Information:
Initializing
API MISUSE: Resurrection of an object
Thread 0:: Dispatch queue: com.apple.main-thread
0 libsystem_kernel.dylib 0x00007fff8871ba1a mach_msg_trap + 10
1 libsystem_kernel.dylib 0x00007fff8871ad18 mach_msg + 64
2 com.apple.CoreFoundation 0x00007fff90d8c315 __CFRunLoopServiceMachPort + 181
3 com.apple.CoreFoundation 0x00007fff90d8b939 __CFRunLoopRun + 1161
4 com.apple.CoreFoundation 0x00007fff90d8b275 CFRunLoopRunSpecific + 309
5 mds 0x000000010248ad38 0x10247c000 + 60728
6 libdyld.dylib 0x00007fff8d2cb5fd start + 1
Thread 1:: Dispatch queue: MDSVolumeManager
0 libsystem_kernel.dylib 0x00007fff88720dfa stat$INODE64 + 10
1 mds 0x00000001024eafeb 0x10247c000 + 454635
2 mds 0x0000000102500c7b 0x10247c000 + 543867
3 mds 0x00000001024adfe8 0x10247c000 + 204776
4 mds 0x00000001024b40ec 0x10247c000 + 229612
5 libdispatch.dylib 0x00007fff860af2ad _dispatch_client_callout + 8
6 libdispatch.dylib 0x00007fff860b0166 _dispatch_barrier_sync_f_invoke + 39
7 mds 0x00000001024ad031 0x10247c000 + 200753
8 com.apple.DiskArbitration 0x00007fff932eca4a _DADispatchCallback + 112
9 com.apple.DiskArbitration 0x00007fff932ec7eb _DASessionCallback + 258
10 com.apple.DiskArbitration 0x00007fff932ec6e2 __DASessionSetDispatchQueue_block_invoke_2 + 56
11 libdispatch.dylib 0x00007fff860af2ad _dispatch_client_callout + 8
12 libdispatch.dylib 0x00007fff860b18a1 _dispatch_source_invoke + 413
13 libdispatch.dylib 0x00007fff860b1633 _dispatch_queue_drain + 359
14 libdispatch.dylib 0x00007fff860b29dd _dispatch_queue_invoke + 110
15 libdispatch.dylib 0x00007fff860b0fa3 _dispatch_root_queue_drain + 75
16 libdispatch.dylib 0x00007fff860b2193 _dispatch_worker_thread2 + 40
17 libsystem_pthread.dylib 0x00007fff8ead0ef8 _pthread_wqthread + 314
18 libsystem_pthread.dylib 0x00007fff8ead3fb9 start_wqthread + 13
Thread 2:: Dispatch queue: com.apple.libdispatch-manager
0 libsystem_kernel.dylib 0x00007fff8871fe6a __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff8ead0fa7 pthread_workqueue_addthreads_np + 47
2 libdispatch.dylib 0x00007fff860b0ba1 _dispatch_queue_wakeup_global_slow + 64
3 libdispatch.dylib 0x00007fff860b1633 _dispatch_queue_drain + 359
4 libdispatch.dylib 0x00007fff860b14b1 _dispatch_mgr_queue_drain + 26
5 libdispatch.dylib 0x00007fff860b1384 _dispatch_mgr_invoke + 54
6 libdispatch.dylib 0x00007fff860b1152 _dispatch_mgr_thread + 52
Thread 3:
0 libsystem_kernel.dylib 0x00007fff8871fe6a __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff8ead0f08 _pthread_wqthread + 330
2 libsystem_pthread.dylib 0x00007fff8ead3fb9 start_wqthread + 13
Thread 4:
0 libsystem_kernel.dylib 0x00007fff8871fe6a __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff8ead0f08 _pthread_wqthread + 330
2 libsystem_pthread.dylib 0x00007fff8ead3fb9 start_wqthread + 13
Thread 5:
0 libsystem_kernel.dylib 0x00007fff8871fe6a __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff8ead0f08 _pthread_wqthread + 330
2 libsystem_pthread.dylib 0x00007fff8ead3fb9 start_wqthread + 13
Thread 6:
0 libsystem_kernel.dylib 0x00007fff8871fe6a __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff8ead0f08 _pthread_wqthread + 330
2 libsystem_pthread.dylib 0x00007fff8ead3fb9 start_wqthread + 13
Thread 7:
0 libsystem_kernel.dylib 0x00007fff887209f2 read + 10
1 mds 0x0000000102486369 0x10247c000 + 41833
2 libsystem_pthread.dylib 0x00007fff8eacf899 _pthread_body + 138
3 libsystem_pthread.dylib 0x00007fff8eacf72a _pthread_start + 137
4 libsystem_pthread.dylib 0x00007fff8ead3fc9 thread_start + 13
Thread 8:
0 libsystem_kernel.dylib 0x00007fff8871fe6a __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff8ead0f08 _pthread_wqthread + 330
2 libsystem_pthread.dylib 0x00007fff8ead3fb9 start_wqthread + 13
Thread 9:
0 libsystem_kernel.dylib 0x00007fff8871fe6a __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff8ead0f08 _pthread_wqthread + 330
2 libsystem_pthread.dylib 0x00007fff8ead3fb9 start_wqthread + 13
Thread 10:
0 libsystem_kernel.dylib 0x00007fff8871ba6e semaphore_timedwait_trap + 10
1 libdispatch.dylib 0x00007fff860b39da _dispatch_semaphore_wait_slow + 147
2 libdispatch.dylib 0x00007fff860b0f08 _dispatch_worker_thread + 145
3 libsystem_pthread.dylib 0x00007fff8eacf899 _pthread_body + 138
4 libsystem_pthread.dylib 0x00007fff8eacf72a _pthread_start + 137
5 libsystem_pthread.dylib 0x00007fff8ead3fc9 thread_start + 13
Thread 11:
0 libsystem_kernel.dylib 0x00007fff8871ba6e semaphore_timedwait_trap + 10
1 libdispatch.dylib 0x00007fff860b39da _dispatch_semaphore_wait_slow + 147
2 libdispatch.dylib 0x00007fff860b0f08 _dispatch_worker_thread + 145
3 libsystem_pthread.dylib 0x00007fff8eacf899 _pthread_body + 138
4 libsystem_pthread.dylib 0x00007fff8eacf72a _pthread_start + 137
5 libsystem_pthread.dylib 0x00007fff8ead3fc9 thread_start + 13
Thread 12:
0 libsystem_kernel.dylib 0x00007fff8871ba6e semaphore_timedwait_trap + 10
1 libdispatch.dylib 0x00007fff860b39da _dispatch_semaphore_wait_slow + 147
2 libdispatch.dylib 0x00007fff860b0f08 _dispatch_worker_thread + 145
3 libsystem_pthread.dylib 0x00007fff8eacf899 _pthread_body + 138
4 libsystem_pthread.dylib 0x00007fff8eacf72a _pthread_start + 137
5 libsystem_pthread.dylib 0x00007fff8ead3fc9 thread_start + 13
Thread 13:
0 libsystem_kernel.dylib 0x00007fff8871fe6a __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff8ead0f08 _pthread_wqthread + 330
2 libsystem_pthread.dylib 0x00007fff8ead3fb9 start_wqthread + 13
Thread 14 Crashed:: Dispatch queue: com.apple.mds.rename.0x7f8573115f20
0 libdispatch.dylib 0x00007fff860af05a _os_object_retain + 45
1 com.apple.CoreFoundation 0x00007fff90d5ca89 withDaemonConnection + 281
2 com.apple.CoreFoundation 0x00007fff90d5c4fb -[CFPrefsPlistSource alreadylocked_synchronize] + 587
3 com.apple.CoreFoundation 0x00007fff90d5c1f3 _copyValueForKey + 131
4 com.apple.CoreFoundation 0x00007fff90d5c147 -[CFPrefsPlistSource copyValueForKey:] + 71
5 com.apple.CoreFoundation 0x00007fff90d5bfa5 -[CFPrefsSearchListSource alreadylocked_copyValueForKey:] + 149
6 com.apple.CoreFoundation 0x00007fff90d5bedf -[CFPrefsSource copyValueForKey:] + 79
7 com.apple.CoreFoundation 0x00007fff90d5be70 __CFPreferencesCopyAppValue_block_invoke + 32
8 com.apple.CoreFoundation 0x00007fff90d5604e +[CFPrefsSearchListSource withSearchListForIdentifier:perform:] + 846
9 com.apple.CoreFoundation 0x00007fff90d55cb8 CFPreferencesCopyAppValue + 168
10 com.apple.CoreFoundation 0x00007fff90d77452 CFPreferencesGetAppIntegerValue + 34
11 com.apple.Ubiquity 0x00007fff92715b6a init + 36
12 libdispatch.dylib 0x00007fff860af2ad _dispatch_client_callout + 8
13 libdispatch.dylib 0x00007fff860af21c dispatch_once_f + 79
14 com.apple.Ubiquity 0x00007fff92721575 UBItemPathMightBeUbiquitous + 14
15 mds 0x000000010251ff18 0x10247c000 + 671512
16 mds 0x0000000102556ef1 0x10247c000 + 896753
17 libdispatch.dylib 0x00007fff860b21d7 _dispatch_call_block_and_release + 12
18 libdispatch.dylib 0x00007fff860af2ad _dispatch_client_callout + 8
19 libdispatch.dylib 0x00007fff860b168f _dispatch_queue_drain + 451
20 libdispatch.dylib 0x00007fff860b29dd _dispatch_queue_invoke + 110
21 libdispatch.dylib 0x00007fff860b0fa3 _dispatch_root_queue_drain + 75
22 libdispatch.dylib 0x00007fff860b2193 _dispatch_worker_thread2 + 40
23 libsystem_pthread.dylib 0x00007fff8ead0ef8 _pthread_wqthread + 314
24 libsystem_pthread.dylib 0x00007fff8ead3fb9 start_wqthread + 13
Thread 15:
0 libsystem_kernel.dylib 0x00007fff8871fe6a __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff8ead0f08 _pthread_wqthread + 330
2 libsystem_pthread.dylib 0x00007fff8ead3fb9 start_wqthread + 13
Thread 16:
0 libsystem_kernel.dylib 0x00007fff8871fe6a __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff8ead0f08 _pthread_wqthread + 330
2 libsystem_pthread.dylib 0x00007fff8ead3fb9 start_wqthread + 13
Thread 17:
0 libsystem_kernel.dylib 0x00007fff8871ba6e semaphore_timedwait_trap + 10
1 libdispatch.dylib 0x00007fff860b39da _dispatch_semaphore_wait_slow + 147
2 libdispatch.dylib 0x00007fff860b0f08 _dispatch_worker_thread + 145
3 libsystem_pthread.dylib 0x00007fff8eacf899 _pthread_body + 138
4 libsystem_pthread.dylib 0x00007fff8eacf72a _pthread_start + 137
5 libsystem_pthread.dylib 0x00007fff8ead3fc9 thread_start + 13
Thread 18:
0 libsystem_kernel.dylib 0x00007fff8871fe6a __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff8ead0f08 _pthread_wqthread + 330
2 libsystem_pthread.dylib 0x00007fff8ead3fb9 start_wqthread + 13
Thread 19:
0 libsystem_kernel.dylib 0x00007fff8871fe6a __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff8ead0f08 _pthread_wqthread + 330
2 libsystem_pthread.dylib 0x00007fff8ead3fb9 start_wqthread + 13
Thread 20:: Dispatch queue: com.apple.root.default-overcommit-priority
0 libsystem_blocks.dylib 0x00007fff8dfb962c _Block_release + 0
1 libxpc.dylib 0x00007fff90d000e9 _xpc_connection_mach_event + 2066
2 libdispatch.dylib 0x00007fff860b2afe _dispatch_client_callout4 + 9
3 libdispatch.dylib 0x00007fff860b565c _dispatch_mach_cancel_invoke + 50
4 libdispatch.dylib 0x00007fff860b2860 _dispatch_mach_invoke + 604
5 libdispatch.dylib 0x00007fff860b0fa3 _dispatch_root_queue_drain + 75
6 libdispatch.dylib 0x00007fff860b2193 _dispatch_worker_thread2 + 40
7 libsystem_pthread.dylib 0x00007fff8ead0ef8 _pthread_wqthread + 314
8 libsystem_pthread.dylib 0x00007fff8ead3fb9 start_wqthread + 13
Thread 21:
0 libsystem_pthread.dylib 0x00007fff8ead3fac start_wqthread + 0
Thread 22:
0 libsystem_kernel.dylib 0x00007fff8871ba6e semaphore_timedwait_trap + 10
1 libdispatch.dylib 0x00007fff860b39da _dispatch_semaphore_wait_slow + 147
2 libdispatch.dylib 0x00007fff860b0f08 _dispatch_worker_thread + 145
3 libsystem_pthread.dylib 0x00007fff8eacf899 _pthread_body + 138
4 libsystem_pthread.dylib 0x00007fff8eacf72a _pthread_start + 137
5 libsystem_pthread.dylib 0x00007fff8ead3fc9 thread_start + 13
Thread 23:
0 libsystem_kernel.dylib 0x00007fff8871ba6e semaphore_timedwait_trap + 10
1 libdispatch.dylib 0x00007fff860b39da _dispatch_semaphore_wait_slow + 147
2 libdispatch.dylib 0x00007fff860b0f08 _dispatch_worker_thread + 145
3 libsystem_pthread.dylib 0x00007fff8eacf899 _pthread_body + 138
4 libsystem_pthread.dylib 0x00007fff8eacf72a _pthread_start + 137
5 libsystem_pthread.dylib 0x00007fff8ead3fc9 thread_start + 13
Thread 14 crashed with X86 Thread State (64-bit):
rax: 0x00007f857141c68c rbx: 0x0000000000000001 rcx: 0x00007fff860c47e1 rdx: 0x0000000000000000
rdi: 0x00007f857141c680 rsi: 0x0000000000000000 rbp: 0x00000001063380d0 rsp: 0x00000001063380a8
r8: 0x0000000000000006 r9: 0x00007f8571611130 r10: 0x00007f8573805ea0 r11: 0x00007fff77f52100
r12: 0x0000000106338201 r13: 0x00007f8573009330 r14: 0x00000001063380e8 r15: 0x00007fff77f89090
rip: 0x00007fff860af05a rfl: 0x0000000000010286 cr2: 0xffffff8390398000
Logical CPU: 6
Error Code: 0x00000000
Trap Number: 6
Binary Images:
0x10247c000 - 0x1025d8ff7 mds (800.12.2) <251515F3-6679-37C7-9161-79C03B5A10FB> /System/Library/Frameworks/CoreServices.framework/Frameworks/Metadata.framework /Support/mds
0x102650000 - 0x102824ffe com.apple.spotlight.index (10.7.0 - 800.12.2) <9DA86B7E-7F1E-392A-80FD-2BCD2BD4C300> /System/Library/PrivateFrameworks/SpotlightIndex.framework/Versions/A/Spotlight Index
0x10288f000 - 0x102895fff com.apple.MDSChannel (1.3 - 1.3) <910399DB-C49B-3444-84E6-60E4BF0D5958> /System/Library/PrivateFrameworks/MDSChannel.framework/Versions/A/MDSChannel
0x10289e000 - 0x10290cffb com.apple.DCERPC (2.0 - 58) <616D8D13-2FD5-33B0-98E5-67ABE3442B22> /System/Library/PrivateFrameworks/DCERPC.framework/Versions/A/DCERPC
0x102938000 - 0x102950ffb com.apple.SMBClient (2.0.0 - 2.0.0) <ECD187AE-4FCC-33AD-A01F-E731C07210A0> /System/Library/PrivateFrameworks/SMBClient.framework/Versions/A/SMBClient
0x7fff69dd1000 - 0x7fff69e04817 dyld (239.3) <D1DFCF3F-0B0C-332A-BCC0-87A851B570FF> /usr/lib/dyld
0x7fff85e16000 - 0x7fff85f04fff libJP2.dylib (1038) <6C8179F5-8063-3ED6-A7C2-D5603DECDF28> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libJP2.dylib
0x7fff85f12000 - 0x7fff85f81ff1 com.apple.ApplicationServices.ATS (360 - 363.1) <88976B22-A9B8-3E7B-9AE6-0B8E09A968FC> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ATS.framework/Versions/A/ATS
0x7fff85fae000 - 0x7fff85fb2ff7 libGIF.dylib (1038) <C29B4323-1B9E-36B9-96C2-7CEDBAA124F0> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libGIF.dylib
0x7fff85fcd000 - 0x7fff8604dfff com.apple.CoreSymbolication (3.0 - 141) <B018335C-698B-3F87-AF1C-6115C4FA8954> /System/Library/PrivateFrameworks/CoreSymbolication.framework/Versions/A/CoreSy mbolication
0x7fff8604e000 - 0x7fff86050fff libRadiance.dylib (1038) <55F99274-5074-3C73-BAC5-AF234E71CF38> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libRadiance.d ylib
0x7fff860ae000 - 0x7fff860c8fff libdispatch.dylib (339.1.9) <46878A5B-4248-3057-962C-6D4A235EEF31> /usr/lib/system/libdispatch.dylib
0x7fff860cc000 - 0x7fff860d4ffc libGFXShared.dylib (9.0.83) <11A621C3-37A0-39CE-A69B-8739021BD79D> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGFXShared.d ylib
0x7fff860d5000 - 0x7fff86160fff libCoreStorage.dylib (380) <AE14C2F3-0EF1-3DCD-BF2B-A24D97D3B372> /usr/lib/libCoreStorage.dylib
0x7fff86161000 - 0x7fff8622cfff libvDSP.dylib (423.32) <3BF732BE-DDE0-38EB-8C54-E4E3C64F77A7> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libvDSP.dylib
0x7fff86256000 - 0x7fff86285ff5 com.apple.GSS (4.0 - 2.0) <ED98D992-CC14-39F3-9ABC-8D7F986487CC> /System/Library/Frameworks/GSS.framework/Versions/A/GSS
0x7fff86286000 - 0x7fff86585fff com.apple.Foundation (6.9 - 1056) <D608EDFD-9634-3573-9B7E-081C7D085F7A> /System/Library/Frameworks/Foundation.framework/Versions/C/Foundation
0x7fff86586000 - 0x7fff865abff7 com.apple.CoreVideo (1.8 - 117.2) <4674339E-26D0-35FA-9958-422832B39B12> /System/Library/Frameworks/CoreVideo.framework/Versions/A/CoreVideo
0x7fff865ac000 - 0x7fff86ec805f com.apple.CoreGraphics (1.600.0 - 599.7) <7D0FD5A7-A061-39BA-8E00-723825D2C4DD> /System/Library/Frameworks/CoreGraphics.framework/Versions/A/CoreGraphics
0x7fff86ec9000 - 0x7fff86f52fff com.apple.ColorSync (4.9.0 - 4.9.0) <B756B908-9AD1-3F5D-83F9-7A0B068387D2> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ColorSync.framework/Versions/A/ColorSync
0x7fff86f77000 - 0x7fff86fa0fff com.apple.DictionaryServices (1.2 - 208) <A539A058-BA57-35EE-AA08-D0B0E835127D> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Diction aryServices.framework/Versions/A/DictionaryServices
0x7fff870d8000 - 0x7fff870e6fff com.apple.opengl (9.0.83 - 9.0.83) <AF467644-7B1D-327A-AC47-CECFCAF61990> /System/Library/Frameworks/OpenGL.framework/Versions/A/OpenGL
0x7fff870e7000 - 0x7fff87120ff7 com.apple.QD (3.50 - 298) <C1F20764-DEF0-34CF-B3AB-AB5480D64E66> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ QD.framework/Versions/A/QD
0x7fff87124000 - 0x7fff87124fff com.apple.CoreServices (59 - 59) <7A697B5E-F179-30DF-93F2-8B503CEEEFD5> /System/Library/Frameworks/CoreServices.framework/Versions/A/CoreServices
0x7fff87125000 - 0x7fff8713dff7 com.apple.GenerationalStorage (2.0 - 160.2) <79629AC7-896F-3302-8AC1-4939020F08C3> /System/Library/PrivateFrameworks/GenerationalStorage.framework/Versions/A/Gene rationalStorage
0x7fff8713e000 - 0x7fff8714fff7 libsystem_asl.dylib (217.1.4) <655FB343-52CF-3E2F-B14D-BEBF5AAEF94D> /usr/lib/system/libsystem_asl.dylib
0x7fff87150000 - 0x7fff87159fff com.apple.CommonAuth (4.0 - 2.0) <1D263127-5F27-3128-996D-7397660D0C6E> /System/Library/PrivateFrameworks/CommonAuth.framework/Versions/A/CommonAuth
0x7fff8715a000 - 0x7fff872adff7 com.apple.audio.toolbox.AudioToolbox (1.9 - 1.9) <A0B7B007-9BD8-30E2-B644-47856DA29FEE> /System/Library/Frameworks/AudioToolbox.framework/Versions/A/AudioToolbox
0x7fff872ae000 - 0x7fff872b1fff com.apple.TCC (1.0 - 1) <32A075D9-47FD-3E71-95BC-BFB0D583F41C> /System/Library/PrivateFrameworks/TCC.framework/Versions/A/TCC
0x7fff874d3000 - 0x7fff874daff7 liblaunch.dylib (842.1.4) <FCBF0A02-0B06-3F97-9248-5062A9DEB32C> /usr/lib/system/liblaunch.dylib
0x7fff874db000 - 0x7fff8790effb com.apple.vision.FaceCore (3.0.0 - 3.0.0) <F42BFC9C-0B16-35EF-9A07-91B7FDAB7FC5> /System/Library/PrivateFrameworks/FaceCore.framework/Versions/A/FaceCore
0x7fff8790f000 - 0x7fff87ac7ff3 libicucore.A.dylib (511.27) <003B6C21-CBD1-3486-9A1D-030ADF5FA061> /usr/lib/libicucore.A.dylib
0x7fff87da3000 - 0x7fff87df5fff libc++.1.dylib (120) <4F68DFC5-2077-39A8-A449-CAC5FDEE7BDE> /usr/lib/libc++.1.dylib
0x7fff87df6000 - 0x7fff87e11ff7 libPng.dylib (1038) <EF781AF8-C2E6-3179-B8A1-A584783070F1> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libPng.dylib
0x7fff87e37000 - 0x7fff87e3fff7 com.apple.speech.recognition.framework (4.2.4 - 4.2.4) <98BBB3E4-6239-3EF1-90B2-84EA0D3B8D61> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SpeechRecogni tion.framework/Versions/A/SpeechRecognition
0x7fff87e40000 - 0x7fff87e40ffd libOpenScriptingUtil.dylib (157) <19F0E769-0989-3062-9AFB-8976E90E9759> /usr/lib/libOpenScriptingUtil.dylib
0x7fff87e73000 - 0x7fff8800fff7 com.apple.QuartzCore (1.8 - 332.0) <994D1E0A-64B6-398C-B9A2-C362F02DE943> /System/Library/Frameworks/QuartzCore.framework/Versions/A/QuartzCore
0x7fff88029000 - 0x7fff88032ff3 libsystem_notify.dylib (121) <52571EC3-6894-37E4-946E-064B021ED44E> /usr/lib/system/libsystem_notify.dylib
0x7fff88033000 - 0x7fff88067fff libssl.0.9.8.dylib (50) <B15F967C-B002-36C2-9621-3456D8509F50> /usr/lib/libssl.0.9.8.dylib
0x7fff880a9000 - 0x7fff88256f27 libobjc.A.dylib (551.1) <AD7FD984-271E-30F4-A361-6B20319EC73B> /usr/lib/libobjc.A.dylib
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0x7fff90f92000 - 0x7fff90f97ff7 libunwind.dylib (35.3) <78DCC358-2FC1-302E-B395-0155B47CB547> /usr/lib/system/libunwind.dylib
0x7fff90fda000 - 0x7fff912a8ff4 com.apple.CoreImage (9.0.54) <74BB8685-69A9-3A45-8DED-EA26BD39D710> /System/Library/Frameworks/QuartzCore.framework/Versions/A/Frameworks/CoreImage .framework/Versions/A/CoreImage
0x7fff912b3000 - 0x7fff912e8ffc com.apple.LDAPFramework (2.4.28 - 194.5) <7E31A674-C6AB-33BE-BD5E-F5E3C6E22894> /System/Library/Frameworks/LDAP.framework/Versions/A/LDAP
0x7fff91305000 - 0x7fff91344fff libGLU.dylib (9.0.83) <8B457205-513B-3477-AE9C-3AD979D5FE11> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLU.dylib
0x7fff9163f000 - 0x7fff91681ff7 libauto.dylib (185.5) <F45C36E8-B606-3886-B5B1-B6745E757CA8> /usr/lib/libauto.dylib
0x7fff917dc000 - 0x7fff91804ffb libxslt.1.dylib (13) <C9794936-633C-3F0C-9E71-30190B9B41C1> /usr/lib/libxslt.1.dylib
0x7fff91811000 - 0x7fff91818fff com.apple.NetFS (6.0 - 4.0) <8E26C099-CE9D-3819-91A2-64EA929C6137> /System/Library/Frameworks/NetFS.framework/Versions/A/NetFS
0x7fff918d1000 - 0x7fff919bbfff libsqlite3.dylib (158) <00269BF9-43BE-39E0-9C85-24585B9923C8> /usr/lib/libsqlite3.dylib
0x7fff919c2000 - 0x7fff91a85ff7 com.apple.backup.framework (1.5.1 - 1.5.1) <FC4E949B-B41A-3F21-8AF8-AEDB13146FEA> /System/Library/PrivateFrameworks/Backup.framework/Versions/A/Backup
0x7fff91a86000 - 0x7fff91a90ff7 com.apple.CrashReporterSupport (10.9 - 538) <B487466B-3AA1-3854-A808-A61F049FA794> /System/Library/PrivateFrameworks/CrashReporterSupport.framework/Versions/A/Cra shReporterSupport
0x7fff91adf000 - 0x7fff91aeafff libGL.dylib (9.0.83) <984A960A-C159-3AE5-8B40-E2B451F6C712> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGL.dylib
0x7fff91aeb000 - 0x7fff91af0fff libmacho.dylib (845) <1D2910DF-C036-3A82-A3FD-44FF73B5FF9B> /usr/lib/system/libmacho.dylib
0x7fff91e68000 - 0x7fff91fd8ff6 com.apple.CFNetwork (673.0.3 - 673.0.3) <42CFC3DB-35C8-3652-AF37-4BCC73D8BDEF> /System/Library/Frameworks/CFNetwork.framework/Versions/A/CFNetwork
0x7fff91fd9000 - 0x7fff91ff4ff7 libCRFSuite.dylib (34) <FFAE75FA-C54E-398B-AA97-18164CD9789D> /usr/lib/libCRFSuite.dylib
0x7fff91ff5000 - 0x7fff91ffcfff libcompiler_rt.dylib (35) <4CD916B2-1B17-362A-B403-EF24A1DAC141> /usr/lib/system/libcompiler_rt.dylib
0x7fff92524000 - 0x7fff92531fff com.apple.Sharing (132.2 - 132.2) <F983394A-226D-3244-B511-FA51FDB6ADDA> /System/Library/PrivateFrameworks/Sharing.framework/Versions/A/Sharing
0x7fff92533000 - 0x7fff9254afff com.apple.CFOpenDirectory (10.9 - 173.1.1) <3FB4D5FE-860B-3BDE-BAE2-3531D919EF10> /System/Library/Frameworks/OpenDirectory.framework/Versions/A/Frameworks/CFOpen Directory.framework/Versions/A/CFOpenDirectory
0x7fff9254d000 - 0x7fff92559ff7 com.apple.OpenDirectory (10.9 - 173.1.1) <6B78BD7B-5622-38E6-8FC6-86A117E3ACCA> /System/Library/Frameworks/OpenDirectory.framework/Versions/A/OpenDirectory
0x7fff92589000 - 0x7fff92615ff7 com.apple.ink.framework (10.9 - 207) <8A50B893-AD03-3826-8555-A54FEAF08F47> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Ink.framework /Versions/A/Ink
0x7fff92616000 - 0x7fff92616fff com.apple.ApplicationServices (48 - 48) <3E3F01A8-314D-378F-835E-9CC4F8820031> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Application Services
0x7fff926ba000 - 0x7fff9270bff3 com.apple.audio.CoreAudio (4.2.0 - 4.2.0) <BF4C2FE3-8BC8-30D1-8347-2A7221268794> /System/Library/Frameworks/CoreAudio.framework/Versions/A/CoreAudio
0x7fff92712000 - 0x7fff9272bff7 com.apple.Ubiquity (1.3 - 289) <C7F1B734-CE81-334D-BE41-8B20D95A1F9B> /System/Library/PrivateFrameworks/Ubiquity.framework/Versions/A/Ubiquity
0x7fff9272e000 - 0x7fff92758ff7 libsandbox.1.dylib (278.10) <B4183FA8-F7E2-3301-8BF9-0EEFB793A5D5> /usr/lib/libsandbox.1.dylib
0x7fff927f3000 - 0x7fff927f9fff com.apple.AOSNotification (1.7.0 - 760.3) <7901B867-60F7-3645-BB3E-18C51A6FBCC6> /System/Library/PrivateFrameworks/AOSNotification.framework/Versions/A/AOSNotif ication
0x7fff92c90000 - 0x7fff92cc0fff com.apple.IconServices (25 - 25.17) <4751127E-FBD5-3ED5-8510-08D4E4166EFE> /System/Library/PrivateFrameworks/IconServices.framework/Versions/A/IconService s
0x7fff92cc1000 - 0x7fff92cf9ff7 com.apple.RemoteViewServices (2.0 - 94) <3F34D630-3DDB-3411-BC28-A56A9B55EBDA> /System/Library/PrivateFrameworks/RemoteViewServices.framework/Versions/A/Remot eViewServices
0x7fff92d0f000 - 0x7fff92d12fff com.apple.AppleSystemInfo (3.0 - 3.0) <4D032152-AA40-350E-BB96-44BC55C5C69C> /System/Library/PrivateFrameworks/AppleSystemInfo.framework/Versions/A/AppleSys temInfo
0x7fff92d13000 - 0x7fff92e43ff7 com.apple.desktopservices (1.8 - 1.8) <09DC9BB8-432F-3C7A-BB08-956A2DDFC2DE> /System/Library/PrivateFrameworks/DesktopServicesPriv.framework/Versions/A/Desk topServicesPriv
0x7fff92e44000 - 0x7fff92e48ff7 libcache.dylib (62) <BDC1E65B-72A1-3DA3-A57C-B23159CAAD0B> /usr/lib/system/libcache.dylib
0x7fff92e49000 - 0x7fff92f1aff1 com.apple.DiskImagesFramework (10.9 - 371.1) <D456ED08-4C1D-341F-BAB8-85E34A7275C5> /System/Library/PrivateFrameworks/DiskImages.framework/Versions/A/DiskImages
0x7fff931a4000 - 0x7fff931a7ff7 com.apple.LoginUICore (3.0 - 3.0) <1ECBDA90-D6ED-3333-83EB-9C8232DFAD7C> /System/Library/PrivateFrameworks/LoginUIKit.framework/Versions/A/Frameworks/Lo ginUICore.framework/Versions/A/LoginUICore
0x7fff931a8000 - 0x7fff931f5ff2 com.apple.print.framework.PrintCore (9.0 - 428) <8D8253E3-302F-3DB2-9C5C-572CB974E8B3> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ PrintCore.framework/Versions/A/PrintCore
0x7fff93214000 - 0x7fff93218fff libsystem_stats.dylib (93.1.26) <B9E26A9E-FBBC-3938-B8B7-6CF7CA8C99AD> /usr/lib/system/libsystem_stats.dylib
0x7fff932ea000 - 0x7fff932effff com.apple.DiskArbitration (2.6 - 2.6) <F8A47F61-83D1-3F92-B7A8-A169E0D187C0> /System/Library/Frameworks/DiskArbitration.framework/Versions/A/DiskArbitration
0x7fff9334e000 - 0x7fff93351ffc com.apple.IOSurface (91 - 91) <07CA8A59-1E32-3FB6-B506-18DAF58A8CE0> /System/Library/Frameworks/IOSurface.framework/Versions/A/IOSurface
0x7fff933da000 - 0x7fff934cbff9 libiconv.2.dylib (41) <BB44B115-AC32-3877-A0ED-AEC6232A4563> /usr/lib/libiconv.2.dylib
0x7fff934de000 - 0x7fff93567ff7 libsystem_c.dylib (997.1.1) <61833FAA-7281-3FF9-937F-686B6F20427C> /usr/lib/system/libsystem_c.dylib
0x7fff93568000 - 0x7fff9356cff7 libheimdal-asn1.dylib (323.12) <063A01C2-E547-39D9-BB42-4CC8E64ADE70> /usr/lib/libheimdal-asn1.dylib
0x7fff935c6000 - 0x7fff9360dff7 libcups.2.dylib (372) <348EED62-6C20-35D6-8EFB-E80943965100> /usr/lib/libcups.2.dylib
0x7fff93929000 - 0x7fff93935ff3 com.apple.AppleFSCompression (56 - 1.0) <5652B0D0-EB08-381F-B23A-6DCF96991FB5> /System/Library/PrivateFrameworks/AppleFSCompression.framework/Versions/A/Apple FSCompression
0x7fff93936000 - 0x7fff93aa4ff7 libBLAS.dylib (1094.5) <DE93A590-5FA5-32A2-A16C-5D7D7361769F> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libBLAS.dylib
0x7fff93ad2000 - 0x7fff93addff7 com.apple.NetAuth (5.0 - 5.0) <C811E662-9EC3-3B74-808A-A75D624F326B> /System/Library/PrivateFrameworks/NetAuth.framework/Versions/A/NetAuth
External Modification Summary:
Calls made by other processes targeting this process:
task_for_pid: 1
thread_create: 0
thread_set_state: 0
Calls made by this process:
task_for_pid: 0
thread_create: 0
thread_set_state: 0
Calls made by all processes on this machine:
task_for_pid: 100
thread_create: 0
thread_set_state: 0
VM Region Summary:
ReadOnly portion of Libraries: Total=161.4M resident=79.1M(49%) swapped_out_or_unallocated=82.2M(51%)
Writable regions: Total=177.2M written=14.5M(8%) resident=17.6M(10%) swapped_out=0K(0%) unallocated=159.6M(90%)
REGION TYPE VIRTUAL
=========== =======
Dispatch continuations 16.0M
Kernel Alloc Once 8K
MALLOC 133.9M
MALLOC (admin) 96K
MALLOC_LARGE (reserved) 812K reserved VM address space (unallocated)
Memory Tag 241 168K
Memory Tag 243 (reserved) 6144K reserved VM address space (unallocated)
Memory Tag 244 64K
STACK GUARD 56.1M
Stack 19.2M
VM_ALLOCATE 880K
__DATA 20.1M
__IMAGE 528K
__LINKEDIT 66.0M
__TEXT 95.4M
__UNICODE 544K
mapped file 28.2M
shared memory 4K
=========== =======
TOTAL 443.9M
TOTAL, minus reserved VM space 437.2M
Take it back - Apple have a 14 day returns policy - get it replaced, don't accept a repair.
Should not be getting Kernel Panics and associated restarts with a brand new computer.
Similar Messages
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Bought a brand new iMac - Randomly restarts!
Bought an iMac a few days back, and the spec where the best or near enough that Apple can provide:
Processor: 3.5GHz Intel Core i7
Memory: 32GB 1600 MHz DDR3
Graphics: NVIDIA GeForce GTX 780M 4096 MB
Software: OS X 10.9.1
Since having it for the past two days it has restarted randomly the third time just now. The error report is as follows:
Anonymous UUID: 33F613C8-BA02-0C8F-F87D-7E9B769F0E48
Fri Feb 14 14:49:11 2014
panic(cpu 4 caller 0xffffff8009cdc6c4): "Kernel stack memory corruption detected"@/SourceCache/xnu/xnu-2422.1.72/libkern/stack_protector.c:37
Backtrace (CPU 4), Frame : Return Address
0xffffff8399b4bea0 : 0xffffff8009c22f69
0xffffff8399b4bf20 : 0xffffff8009cdc6c4
0xffffff8399b4bfb0 : 0xffffff8009cf350b
BSD process name corresponding to current thread: PluginProcess
Mac OS version:
13B42
Kernel version:
Darwin Kernel Version 13.0.0: Thu Sep 19 22:22:27 PDT 2013; root:xnu-2422.1.72~6/RELEASE_X86_64
Kernel UUID: 1D9369E3-D0A5-31B6-8D16-BFFBBB390393
Kernel slide: 0x0000000009a00000
Kernel text base: 0xffffff8009c00000
System model name: iMac14,2 (Mac-27ADBB7B4CEE8E61)
System uptime in nanoseconds: 16412675683228
last loaded kext at 4740006988118: com.apple.driver.AppleUSBCDC 4.2.1b2 (addr 0xffffff7f8c1a0000, size 20480)
last unloaded kext at 5071686502273: com.apple.driver.AppleUSBCDC 4.2.1b2 (addr 0xffffff7f8c1a0000, size 16384)
loaded kexts:
com.apple.driver.AudioAUUC 1.60
com.apple.driver.AppleBluetoothMultitouch 80.14
com.apple.driver.AppleHWSensor 1.9.5d0
com.apple.filesystems.autofs 3.0
com.apple.iokit.IOBluetoothSerialManager 4.2.0f6
com.apple.driver.AppleMikeyHIDDriver 124
com.apple.driver.AGPM 100.14.11
com.apple.driver.ApplePlatformEnabler 2.0.9d1
com.apple.driver.X86PlatformShim 1.0.0
com.apple.driver.AppleHDA 2.5.3fc1
com.apple.driver.AppleUpstreamUserClient 3.5.13
com.apple.iokit.IOUserEthernet 1.0.0d1
com.apple.GeForce 8.1.8
com.apple.driver.AppleMikeyDriver 2.5.3fc1
com.apple.driver.AppleIntelHD5000Graphics 8.1.8
com.apple.Dont_Steal_Mac_OS_X 7.0.0
com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 4.2.0f6
com.apple.driver.AppleHWAccess 1
com.apple.driver.AppleThunderboltIP 1.0.10
com.apple.driver.AppleLPC 1.7.0
com.apple.driver.AppleSMCLMU 2.0.4d1
com.apple.driver.AppleIntelFramebufferAzul 8.1.8
com.apple.driver.AppleBacklight 170.3.5
com.apple.driver.AppleMCCSControl 1.1.12
com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1
com.apple.BootCache 35
com.apple.driver.AppleUSBHub 650.4.4
com.apple.driver.XsanFilter 404
com.apple.iokit.IOAHCIBlockStorage 2.4.0
com.apple.driver.AppleSDXC 1.4.0
com.apple.iokit.AppleBCM5701Ethernet 3.6.9b9
com.apple.driver.AirPort.Brcm4360 800.21.45
com.apple.driver.AppleAHCIPort 2.9.5
com.apple.driver.AppleUSBXHCI 650.4.3
com.apple.driver.AppleACPIButtons 2.0
com.apple.driver.AppleRTC 2.0
com.apple.driver.AppleHPET 1.8
com.apple.driver.AppleSMBIOS 2.0
com.apple.driver.AppleACPIEC 2.0
com.apple.driver.AppleAPIC 1.7
com.apple.nke.applicationfirewall 153
com.apple.security.quarantine 3
com.apple.driver.AppleBluetoothHIDKeyboard 170.15
com.apple.driver.AppleHIDKeyboard 170.15
com.apple.driver.IOBluetoothHIDDriver 4.2.0f6
com.apple.driver.AppleMultitouchDriver 245.13
com.apple.kext.triggers 1.0
com.apple.iokit.IOSCSIArchitectureModelFamily 3.6.0
com.apple.iokit.IOSerialFamily 10.0.7
com.apple.driver.DspFuncLib 2.5.3fc1
com.apple.vecLib.kext 1.0.0
com.apple.iokit.IOAudioFamily 1.9.4fc11
com.apple.kext.OSvKernDSPLib 1.14
com.apple.iokit.IOAcceleratorFamily 98.7.1
com.apple.nvidia.driver.NVDAGK100Hal 8.1.8
com.apple.nvidia.driver.NVDAResman 8.1.8
com.apple.iokit.IOBluetoothFamily 4.2.0f6
com.apple.iokit.IOSurface 91
com.apple.iokit.IOBluetoothHostControllerUSBTransport 4.2.0f6
com.apple.driver.AppleHDAController 2.5.3fc1
com.apple.iokit.IOHDAFamily 2.5.3fc1
com.apple.driver.AppleSMBusPCI 1.0.12d1
com.apple.driver.X86PlatformPlugin 1.0.0
com.apple.driver.AppleSMC 3.1.6d1
com.apple.driver.IOPlatformPluginFamily 5.5.1d27
com.apple.driver.AppleThunderboltEDMSink 1.2.1
com.apple.iokit.IOAcceleratorFamily2 98.7.1
com.apple.AppleGraphicsDeviceControl 3.4.12
com.apple.driver.AppleBacklightExpert 1.0.4
com.apple.iokit.IONDRVSupport 2.3.6
com.apple.driver.AppleSMBusController 1.0.11d1
com.apple.iokit.IOGraphicsFamily 2.3.6
com.apple.driver.AppleThunderboltDPOutAdapter 2.5.0
com.apple.driver.AppleThunderboltDPInAdapter 2.5.0
com.apple.driver.AppleThunderboltDPAdapterFamily 2.5.0
com.apple.driver.AppleThunderboltPCIDownAdapter 1.4.0
com.apple.driver.AppleUSBMergeNub 650.4.0
com.apple.driver.AppleUSBComposite 650.4.0
com.apple.driver.CoreStorage 380
com.apple.iokit.IOUSBUserClient 650.4.4
com.apple.driver.AppleThunderboltNHI 1.9.2
com.apple.iokit.IOThunderboltFamily 2.8.5
com.apple.iokit.IOEthernetAVBController 1.0.3b3
com.apple.iokit.IO80211Family 600.34
com.apple.driver.mDNSOffloadUserClient 1.0.1b4
com.apple.iokit.IONetworkingFamily 3.2
com.apple.iokit.IOAHCIFamily 2.6.0
com.apple.iokit.IOUSBFamily 650.4.4
com.apple.driver.AppleEFINVRAM 2.0
com.apple.iokit.IOHIDFamily 2.0.0
com.apple.driver.AppleEFIRuntime 2.0
com.apple.iokit.IOSMBusFamily 1.1
com.apple.security.sandbox 278.10
com.apple.kext.AppleMatch 1.0.0d1
com.apple.security.TMSafetyNet 7
com.apple.driver.AppleKeyStore 2
com.apple.driver.DiskImages 371.1
com.apple.iokit.IOStorageFamily 1.9
com.apple.iokit.IOReportFamily 21
com.apple.driver.AppleFDEKeyStore 28.30
com.apple.driver.AppleACPIPlatform 2.0
com.apple.iokit.IOPCIFamily 2.8
com.apple.iokit.IOACPIFamily 1.4
com.apple.kec.corecrypto 1.0
com.apple.kec.pthread 1
Model: iMac14,2, BootROM IM142.0118.B00, 4 processors, Intel Core i7, 3.5 GHz, 32 GB, SMC 2.15f2
Graphics: NVIDIA GeForce GTX 780M, NVIDIA GeForce GTX 780M, PCIe, 4096 MB
Memory Module: BANK 0/DIMM0, 8 GB, DDR3, 1600 MHz, 0x02FE, 0x45424A3831554738454655352D474E4C2D46
Memory Module: BANK 1/DIMM0, 8 GB, DDR3, 1600 MHz, 0x02FE, 0x45424A3831554738454655352D474E4C2D46
Memory Module: BANK 0/DIMM1, 8 GB, DDR3, 1600 MHz, 0x02FE, 0x45424A3831554738454655352D474E4C2D46
Memory Module: BANK 1/DIMM1, 8 GB, DDR3, 1600 MHz, 0x02FE, 0x45424A3831554738454655352D474E4C2D46
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x111), Broadcom BCM43xx 1.0 (6.30.223.154.45)
Bluetooth: Version 4.2.0f6 12982, 3 services, 23 devices, 1 incoming serial ports
Network Service: Ethernet, Ethernet, en0
Serial ATA Device: APPLE SSD SD0128F, 121.33 GB
Serial ATA Device: APPLE HDD ST3000DM001, 3 TB
USB Device: BRCM20702 Hub
USB Device: Bluetooth USB Host Controller
USB Device: FaceTime HD Camera (Built-in)
Thunderbolt Bus: iMac, Apple Inc., 23.10
PLEASE do help me out if any of you peeps know? Didn't expect this with a machine of this caliber.
Kind Regards
JeyTake it back - Apple have a 14 day returns policy - get it replaced, don't accept a repair.
Should not be getting Kernel Panics and associated restarts with a brand new computer. -
Brand New iMac randomly shuts off!! Help!!
I have no idea why this is happening. I've been using macs for 5 years now, had every generation iMac and not a single problem. My new Penryn chipset iMac 20" randomly shuts off!!! Why is this happening? Possibly a power supply issue?
I've cleared the SMC, and PRAM. No avail. Sometimes it will shut down after just 10 minutes, sometimes it will run all night......It's really random.If it is brand new then it is under warranty. Take it back. It's obviously a hardware problem unless there is a problem with the electric supply where you have it plugged in.
-
Brand new iMac i7 restarts for no reason while using FCP
I have had my iMac i7 for less than a month. I am having the same issue... The computer blanks and restarts with no warning whatsoever.
This is happening while editing/playing back video in Final Cut Pro 6.0.6. It is a multicam edit – 5 streams of 1280x1080 HD footage. I know this is very taxing on the machine, however, I am monitoring the system stats and it doesn't appear to be redlining.
Regardless... If it were too taxing on the machine, I could see FCP crashing, but the restart thing is weird. I'm ready to send this thing back to Apple.
All RAM is factory-installed Apple RAM. No modification have been made. All system and app updates are current.
If anyone has any suggestions, please let me know!!
Thanks,
MattHi maooley
Reset the SMC (System Management Controller) > http://support.apple.com/kb/HT3964
+1. Shut down the computer.+
+2. Unplug the computer's power cord.+
+3. Press and hold the power button for 5 seconds.+
+4. Release the power button.+
+5. Attach the computers power cable.+
+6. Press the power button to turn on the computer.+
Then restart resetting the PRAM > http://support.apple.com/kb/HT1379
+Restart holding the Command-Option-P-R keys before the gray screen appears and hold the keys down until the computer restarts and you hear the startup sound for the second time.+
This is also a good time to check for any loose power connections and/or replace an old surge protector.
Then if *"the computer blanks and restarts with no warning whatsoever"* it is likely a hardware problem and you will need to contact Apple Support. > http://www.apple.com/support/contact/
Dennis -
Brand new imac 27" keeps crashing. I'm running 10.9.2 with all software up to date. It will crash on file tranfers to/from/between external drives, web browsing, word processing, video editing, and even while idling. It used to crash every 15 minutes when I first got it but I reformatted and reinstalled all software. Now it it still crashing albeit less often. This is extremely frustrating because I have no idea what I can do to prevent it from happening!
Any ideas/help would be greatly appreciated.Hmm thanks for the input. Alright. I uninstalled Avast. Was good for an hour or so. I was doing some file browsing and crashed again. Got this message.
Anonymous UUID:
E3F1F825-B183-F89A-2DD4-2B2D80C38E2A
Wed Mar 19 22:17:53 2014
panic(cpu 0 caller 0xffffff8010edbe2e): Kernel trap at 0xffffff8010e340d5, type 14=page fault, registers:
CR0: 0x000000008001003b, CR2: 0x0000000000000008, CR3: 0x0000000013b1b000, CR4: 0x00000000001606e0
RAX: 0x0000000000000000, RBX: 0xffffff80114d2ab8, RCX: 0xffffff804e99d7a4, RDX: 0xffffff80114ca830
RSP: 0xffffff838ecb7d90, RBP: 0xffffff838ecb7dc0, RSI: 0xffffff80114cafb0, RDI: 0x000000000000002e
R8: 0x0000000000000000, R9: 0x00000000009895b4, R10: 0xffffff83a0570000, R11: 0x0000000000000000
R12: 0x0000000000000005, R13: 0x0000000000000001, R14: 0xffffff80529d6b20, R15: 0xffffff80114ca4e8
RFL: 0x0000000000010083, RIP: 0xffffff8010e340d5, CS: 0x0000000000000008, SS: 0x0000000000000010
Fault CR2: 0x0000000000000008, Error code: 0x0000000000000002, Fault CPU: 0x0
Backtrace (CPU 0), Frame : Return Address
0xffffff838ecb7a20 : 0xffffff8010e22fa9
0xffffff838ecb7aa0 : 0xffffff8010edbe2e
0xffffff838ecb7c70 : 0xffffff8010ef3326
0xffffff838ecb7c90 : 0xffffff8010e340d5
0xffffff838ecb7dc0 : 0xffffff8010e337d5
0xffffff838ecb7e10 : 0xffffff8010e336ab
0xffffff838ecb7e40 : 0xffffff8010e4c160
0xffffff838ecb7f10 : 0xffffff8010ecf359
0xffffff838ecb7f50 : 0xffffff8010ee1ea6
0xffffff838ecb7f80 : 0xffffff8010edb3ef
0xffffff838ecb7fd0 : 0xffffff8010ef34e9
0xffffff83a0573f50 : 0xffffff8010e375ba
0xffffff83a0573f90 : 0xffffff8010e37908
0xffffff83a0573fb0 : 0xffffff8010ed6ff7
BSD process name corresponding to current thread: kernel_task
Mac OS version:
13C64
Kernel version:
Darwin Kernel Version 13.1.0: Thu Jan 16 19:40:37 PST 2014; root:xnu-2422.90.20~2/RELEASE_X86_64
Kernel UUID: 9FEA8EDC-B629-3ED2-A1A3-6521A1885953
Kernel slide:
0x0000000010c00000
Kernel text base: 0xffffff8010e00000
System model name: iMac14,2 (Mac-27ADBB7B4CEE8E61)
System uptime in nanoseconds: 7766525033947
last loaded kext at 4622165777838: com.blackmagic-design.desktopvideo.iokit.framebufferdriver
9.9. (addr 0xffffff7f93478000, size 20480)
last unloaded kext at 4682598356442: com.apple.driver.AppleIntelMCEReporter
104 (addr 0xffffff7f93470000, size 32768)
loaded kexts:
com.nvidia.CUDA
1.1.0
com.apple.filesystems.autofs
3.0
com.apple.driver.AppleHWSensor
1.9.5d0
com.apple.iokit.IOBluetoothSerialManager
4.2.3f10
com.apple.driver.AudioAUUC
1.60
com.apple.driver.AppleMikeyHIDDriver
124
com.apple.driver.AGPM
100.14.15
com.apple.driver.ApplePlatformEnabler
2.0.9d1
com.apple.driver.X86PlatformShim
1.0.0
com.apple.iokit.IOUserEthernet
1.0.0d1
com.apple.driver.AppleHDA
2.6.0f1
com.apple.driver.AppleMikeyDriver
2.6.0f1
com.apple.driver.AppleIntelHD5000Graphics
8.2.4
com.apple.Dont_Steal_Mac_OS_X
7.0.0
com.apple.driver.AppleUpstreamUserClient
3.5.13
com.apple.driver.AppleBacklight
170.3.5
com.apple.driver.AppleHWAccess
1
com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport
4.2.3f10
com.apple.driver.AppleMCCSControl
1.1.12
com.apple.driver.AppleThunderboltIP
1.1.2
com.apple.driver.AppleLPC
1.7.0
com.apple.driver.AppleIntelFramebufferAzul
8.2.4
com.apple.GeForce
8.2.4
com.apple.driver.AppleSMCLMU
2.0.4d1
com.apple.driver.Oxford_Semi
3.4.1
com.apple.AppleFSCompression.AppleFSCompressionTypeDataless
1.0.0d1
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib
1.0.0d1
com.apple.BootCache
35
com.apple.driver.AppleUSBHub
666.4.0
com.apple.driver.XsanFilter
404
com.apple.iokit.IOAHCIBlockStorage
2.5.1
com.apple.driver.AppleFWOHCI
4.9.9
com.apple.driver.AirPort.Brcm4360
831.21.63
com.apple.driver.AppleSDXC
1.5.2
com.apple.iokit.AppleBCM5701Ethernet
3.8.1b2
com.apple.driver.AppleAHCIPort
3.0.0
com.apple.driver.AppleUSBXHCI
670.4.0
com.apple.driver.AppleRTC
2.0
com.apple.driver.AppleACPIButtons
2.0
com.apple.driver.AppleHPET
1.8
com.apple.driver.AppleSMBIOS
2.1
com.apple.driver.AppleACPIEC
2.0
com.apple.driver.AppleAPIC
1.7
com.apple.nke.applicationfirewall
153
com.apple.security.quarantine
3
com.apple.kext.triggers
1.0
com.apple.iokit.IOSerialFamily
10.0.7
com.apple.driver.DspFuncLib
2.6.0f1
com.apple.vecLib.kext
1.0.0
com.apple.iokit.IOAudioFamily
1.9.5fc2
com.apple.kext.OSvKernDSPLib
1.14
com.apple.iokit.IOBluetoothFamily
4.2.3f10
com.apple.iokit.IOSurface
91
com.apple.driver.AppleBacklightExpert
1.0.4
com.apple.iokit.IOFireWireIP
2.2.6
com.apple.iokit.IOBluetoothHostControllerUSBTransport
4.2.3f10
com.apple.driver.AppleSMBusController
1.0.11d1
com.apple.driver.X86PlatformPlugin
1.0.0
com.apple.driver.AppleThunderboltEDMSink
2.1.3
com.apple.driver.AppleHDAController
2.6.0f1
com.apple.iokit.IOHDAFamily
2.6.0f1
com.apple.driver.IOPlatformPluginFamily
5.7.0d10
com.apple.driver.AppleSMBusPCI
1.0.12d1
com.apple.AppleGraphicsDeviceControl
3.4.35
com.apple.iokit.IOAcceleratorFamily2
98.14
com.apple.iokit.IOAcceleratorFamily
98.14
com.apple.driver.AppleSMC
3.1.8
com.apple.nvidia.driver.NVDAGK100Hal
8.2.4
com.apple.nvidia.driver.NVDAResman
8.2.4
com.apple.iokit.IONDRVSupport
2.4.1
com.apple.iokit.IOGraphicsFamily
2.4.1
com.apple.iokit.IOUSBHIDDriver
660.4.0
com.apple.iokit.IOUSBMassStorageClass
3.6.0
com.apple.driver.AppleUSBMergeNub
650.4.0
com.apple.driver.AppleUSBComposite
656.4.1
com.apple.iokit.IOFireWireSerialBusProtocolTransport
2.5.1
com.apple.iokit.IOFireWireSBP2
4.2.6
com.apple.driver.AppleThunderboltDPOutAdapter
3.1.7
com.apple.driver.AppleThunderboltDPInAdapter
3.1.7
com.apple.driver.AppleThunderboltDPAdapterFamily
3.1.7
com.apple.driver.AppleThunderboltPCIUpAdapter
1.4.5
com.apple.driver.AppleThunderboltPCIDownAdapter
1.4.5
com.apple.iokit.IOUSBUserClient
660.4.2
com.apple.iokit.IOSCSIBlockCommandsDevice
3.6.6
com.apple.iokit.IOSCSIArchitectureModelFamily
3.6.6
com.apple.iokit.IOFireWireFamily
4.5.5
com.apple.driver.AppleThunderboltNHI
2.0.1
com.apple.iokit.IOThunderboltFamily
3.2.7
com.apple.iokit.IO80211Family
630.35
com.apple.iokit.IOEthernetAVBController
1.0.3b4
com.apple.driver.mDNSOffloadUserClient
1.0.1b5
com.apple.iokit.IONetworkingFamily
3.2
com.apple.iokit.IOAHCIFamily
2.6.5
com.apple.iokit.IOUSBFamily
675.4.0
com.apple.driver.AppleEFINVRAM
2.0
com.apple.driver.AppleEFIRuntime
2.0
com.apple.iokit.IOHIDFamily
2.0.0
com.apple.iokit.IOSMBusFamily
1.1
com.apple.security.sandbox
278.11
com.apple.kext.AppleMatch
1.0.0d1
com.apple.security.TMSafetyNet
7
com.apple.driver.AppleKeyStore
2
com.apple.driver.DiskImages
371.1
com.apple.iokit.IOStorageFamily
1.9
com.apple.iokit.IOReportFamily
23
com.apple.driver.AppleFDEKeyStore
28.30
com.apple.driver.AppleACPIPlatform
2.0
com.apple.iokit.IOPCIFamily
2.9
com.apple.iokit.IOACPIFamily
1.4
com.apple.kec.corecrypto
1.0
com.apple.kec.pthread
1
Model: iMac14,2, BootROM IM142.0118.B00, 4 processors, Intel Core i7, 3.5 GHz, 32 GB, SMC 2.15f2
Graphics: NVIDIA GeForce GTX 780M, NVIDIA GeForce GTX 780M, PCIe, 4096 MB
Memory Module: BANK 0/DIMM0, 8 GB, DDR3, 1600 MHz, 0x02FE, 0x45424A3831554738454655352D474E4C2D46
Memory Module: BANK 1/DIMM0, 8 GB, DDR3, 1600 MHz, 0x02FE, 0x45424A3831554738454655352D474E4C2D46
Memory Module: BANK 0/DIMM1, 8 GB, DDR3, 1600 MHz, 0x02FE, 0x45424A3831554738454655352D474E4C2D46
Memory Module: BANK 1/DIMM1, 8 GB, DDR3, 1600 MHz, 0x02FE, 0x45424A3831554738454655352D474E4C2D46
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x111), Broadcom BCM43xx 1.0 (6.30.223.154.63)
Bluetooth: Version 4.2.3f10 13477, 3 services, 23 devices, 1 incoming serial ports
Network Service: Ethernet, Ethernet, en0
Network Service: Wi-Fi, AirPort, en1
PCI Card: pci11c1,5901, IEEE 1394 Open HCI, Thunderbolt@195,0,0
Serial ATA Device: APPLE HDD ST1000DM003, 1 TB
USB Device: USB3.0 Hub
USB Device: USB3.0 Hub
USB Device: FreeAgent GoFlex
USB Device: FreeAgent GoFlex
USB Device: BRCM20702 Hub
USB Device: Bluetooth USB Host Controller
USB Device: FaceTime HD Camera (Built-in)
USB Device: USB2.0 Hub
USB Device: EPSON Artisan 730 Series
USB Device: USB2.0 Hub
USB Device: Microsoft Basic Optical Mouse v2.0
USB Device: Wired Keyboard 600
FireWire Device: eGo HDD, Iomega, Up to 800 Mb/sec
Thunderbolt Bus: iMac, Apple Inc., 23.10
Thunderbolt Device: Thunderbolt to FireWire Adapter, Apple Inc., 1, 5.6 -
Brand new iMac freezes constantly! Updates aren't helping!
Hello everyone,
This past Sunday I bought a brand new iMac intel Core 2 Duo with a 250 GB HDD and 1 GB of RAM. At home I set it up with my SAMSUNG 1080p 22" monitor, Apple bluetooth Keyboard and mightymouse, and a Western Digital 350 GB HDD hooked up via USB. I was excited to finally jump on the intel-based Mac bandwagon, as well as experience dual monitors for the first time.
That was Sunday. Tuesday evening I was watching "Rome" on itunes on my Samsung monitor while surfing the web with Omniweb on the iMac monitor. All of sudden, everything locked up. I was able to move my cursor, but nothing responeded to my clicking. I hard booted the system and loaded everything I had going again, and sure enough, it locked up a few moments later. I ran system update, updated everything, then restarted. Time went by and although not immediatly, later that night it froze up on me again.
Fast forward to last nite, and the freezing reached and all time high. 5 times. Each time was when I had a browser open in my iMac window and I had Quicktime playing in my Samsung monitor. I was watching a sports program, with the player fit to the screen.
I have read many posts about intel iMacs freezing late last year, but there was a firmware update that evidently fixed that. I have this update installed, and I have had no luck. I have even contacted Apple Care via phone where I got instructed to unplug everything, plug it back in, start in safe mode, and delete cache. That didn't help me out at all. Am I right insuspecting I have a faulty Video card? I just ordered 4GB of RAM, could this be a RAM issue?When diagnostics are run on a freezing computer and nothing shows, I'll put the program into a testing loop because this means one of two things: the issue is heat related so running the diagnostics several more times will bring on the heat so that the issue shows up or the installed RAM is marginal, just flaky enough to show up now and again but not so far off that a run through of the memory test catches it on the first run.
As I said in my original post, memory is always a suspect in a freezing or kernel panicking computer. And it does tend to top my list. But from what you describe I'm not quite willing to say, "Why don't you just wait until the RAM upgrade arrives?" -
Photoshop CS6 keeps crashing. I am using a brand new IMAC, I have 16GB RAM recently updated as it was running slow with 8GB and lots of hardrive space. When it crashes, i lose all my presents and it changes my preferences, it also fails to save or produce a recovered file despite settings asking it to do so every 5 mins now. When i try to report the problem, it says it has found an issue and gives me a link to a solution....but wont let me click on the link.... PLEASE HELP! It's killing my productivity.
If the crash started right after you added RAM, it could be a bad Ram dimm. You can try this - change the amount of RAM in Photoshop to 4G, this should stop Photoshop from using the higher ram. If it doesn't crash, it's probably the ram. Or run a diagnostic app. You don't say when it crashes, what you're doing when it crashes - it there a pattern? Did it ever work on this computer? Did it work on your previous computer? Without a lot of data, it could be related to the new computer... What OS version? Did you recently update it? Have you updated Photoshop to the most recent update?
Do you have any plug-ins loaded? Try restarting Photoshop, and immediately press & hold the shfit key to turn off plug-ins. -
I purchased a brand new IMac 21 inch a few weeks ago and restored it to my macbook pro. A few days later the gestures on the track pad stopped working. After listening to the advice of apple support and wasting a number of hours without success, I decided to restore the computer to new and start fresh. The outcome was the track pad worked just fine. I noticed the system preferences track pad choice provided options that I didn't have before. All worked fine and of course from their I migrated apps and documents from my time machine. a few days later I plugged my ipod in and noticed the track pad was not working.
Having spent another two hours with apple support, they concluded they would call me back as they agreed that the system preferences setup for the trackpad had reverted to an older version.
I am not certain if migrating the apps folder had anything to do with this and am waiting to hear back. I am tempted to restore the machine to new again and see if that restores the track pad system preferences. If it does I will avoid migrating any files to see how long the track pad works. I have my docs, photos, and other critical folders backed up individually on a separate drive. Let me know if anyone has experienced a similar problem. Thanks!Have you tried all of these?
1. Pressing the Eject key while opening the iMac.
2. Pressing the Eject key while closing down the iMac.
3. Holding down the Option key while restarting the iMac.
4. Using Disk Utility to try to Mount, Repair and Eject the disk.
5. Holding down the Mouse while restarting the iMac.
6. Pressing the O and F keys while closing down the iMac.
7. Opened Applications > Utilities >Terminal and typed in 'drutil tray eject'. -
Brand New imac ... dead in the water ... SOS
I just opened up my brand new imac 3.06 duo core yesterday, started it up, all ok. Today I transfered all my settings from my old G4 using firewire and the Migration Assistance in the utilities folder. After transferring data, restarted imac and that's where the problem begins... It will not restart. Every time I restart it stays on the white screen with the grey apple and the clock spinning below it. I tried restarting holding down the D key and then selecting my start up disk, I also tried installing the software disk and reinstalling the software, no luck. What I need to do is do a complete erase and install back to factory settings. Any ideas? When I put in the disk it is not giving me any options.
HI Dale,
I transfered all my settings from my old G4 using firewire and the Migration Assistance
If you transferred files from a previous PowerPC Mac to your newer Intel based iMac using the Migration Assistant, that could account for these problems To see if you have apps that require Rosetta, go here; Intel-based Mac: How to tell if an application is Universal
I tried restarting holding down the D key
Booting while holding down the D key will run the Apple Hardware Test. To prompt the Startup Manager window, boot while holding down the Option key.
What I need to do is do a complete erase and install back to factory settings. Any ideas? When I put in the disk it is not giving me any options.
Insert your install disc while holding down the C key.
If you cannot boot from your install disc, try booting in Safe Mode
You can run Disk Utility (Applications/Utilities) to check the startup disk for errors. Restart by going to the Apple Menu/Restart.
Carolyn -
Brand new iMac will not boot, just make's funny "bonk" sound.
I have a brand new iMac (Intel, 20-inch flat panel). Just out of the box. Ran through set-up wizard. Used firewire to transfer files from an old CRT iMac. All was good for about an hour.
Tried to empty the trash. Finder says Trash was emptied, but, if I open the Trash, the 50-odd files I just deleted are still visible! If I try to select one, its icon immediately disappears. Hmmm....
I decide it's time to restart.
Upon restart, computer will not boot.
I push the power button. I hear the startup chime as usual. Screen lights up gray. But no apple logo on the screen. There is a long pause. Screen remains gray. Computer then starts making a soft "bonk" sound every 4-5 seconds. (Kind of hard to describe the sound, just imagine clipping the very first fraction of a second of the normal Mac startup chime, and repeating it every couple seconds.) This continues indefinitely.
If someone has experienced this, or has advice, please let me know your thoughts. Feeling rather bummed. Thanks in advance!!!
iMac Intel 20-inch 2.16 GHz Mac OS X (10.4.8)Boot from the Install Disk 1
I cannot boot at all (see my post above). The
machine just sits there with a blank gray screen.
I appreciate the article link, though. I've already
read it and it will make a great reference for the
future, provided I can get back to a place where this
iMac actually runs.
Since you're new to Macs, I'm sure you don't realize that while your iMac is sitting there with only a gray screen, you can insert/push in "Install Disc 1" - and it will be accepted. Then press and hold down the power button until iMac shuts down. After waiting a few seconds until everything has settled, press power button and immediately upon hearing the usual Mac startup tone/chime/chord hold down the "c" key until you see the spinning progress indicator below the Apple logo. It will boot to the DVD, you will be able to use (from the Utilties pull-down menu) Disk Utility to "repair" the hard drive directory, then you will be able to quit the installation process, choose Startup Disk from that same Utilities pull-down, and restart your iMac:) -
Brand new iMac 27" i3 is flashing blue screen
My brand new Imac (one-day old) is acting very odd as it slowly flashes a pulsating light blue screen when I try to access Apple Menu (restart/sleep/shutdown) features. No matter what I do it will not turn off. I have since had to do a hard shutdown but now it stops at an error screen upon start-up that tells me to restart!
I am Mac savvy and this has never happened to me. Prior to this happening, I called Apple Tech Support because I could not use their Mac Migration feature to move my info off of a G4 running 10.4.11. Tech support could not help either as wireless, ethernet and direct Firewire attempts yielded no Migration results. I finally had to pull the hard drive out of the G4 and hooked it up to the new iMac. Everything seemed to transfer except when it was done the contents of what I just copied thru Migration was nowhere to be found. That is when I started experiencing the slow-flash blue screen phenom and is where I am stuck today.
I am ready to take this thing back. In all my years I have never had a problem like this with an Apple product. Any help or insight will be appreciated.ONE
Paul has given you good advice in that I would reinstall the OS from the supplied disks to get your computer working properly.
TWO
Then re-install your old programs (only those you really need since they are likely PowerPC, not “universal” Intel programs) from their original disks.
THREE
If you have the user data from the old drive backed up, then hopefully you can restore your user data to the new drive or buy an enclosure and access the old data as needed (which is what I did when originally migrating from a Power Mac G5 to the iMac (late 2009).
Alternatively, if step ONE is problematic and your machine is defective, you can likely return it to Apple within 14 days (or whatever the law is in your country) for a replacement or refund and purchase a new iMac just released today. Steps TWO and THREE still apply in this case. -
Brand new iMac 21", freeze. Mouse movies, but does nothing
We just opened a brand new iMac 21" literally yesterday (purchased within the last three weeks). It was on for about an hour with no problems whatsoever. Then, while transferring photos to iPhoto, the system interface randomly froze. You can move the mouse around the screen, but it does nothing. You can't click anything. Hard resets/shutdowns result in the system rebooting back to the desktop like normal, but the mouse stays in this semi-frozen state. You can movie the pointer, but you can't actually interact with anything to fix the problem. Nothing brings it out of this state. We're not terribly experienced with Macs (new owner) and also snowed in to boot.
Has anybody encountered problems like this before? How do I fix this freeze?
Message was edited by: ThirdMarioBroMy suggestion with a new Mac that is having those problems is to take it back to the Apple Store and ask them to fix it. Beside allowing them to solve the problem that will also give them the chance to document the problem with your Mac just in case it should happen again.
|___________________
Allan -
Brand new iMac cannot pair bluetooth keyboard and magic mouse
Hi there!
Just received brand new iMac 21" yesterday. Unboxed it, turned it on and none of both bluetooth devices (keyboard and magic mouse) managed to get paired.
I was able to connect a USB mouse to log into the Mac. Did all turn off/on Bluetooth, turn off/on iMac several times with no luck. Weird thing is that when I lift keyboard on a 30 degree angle above my desk it seems to actually pair with the iMac but then when back to original position it disconnects.
I've tried the magic mouse with my 2008 Macbook and works flawlessly. After several attempts never managed to pair magic mouse with iMac and as said earlier keyboard is not working on a standard position on my desk. It is frustrating to have paid close to 2,000$ for something that does not even work out of the box... Any ideas or suggestions?
I'm planning to take it today to nearest Apple Stores but have a bad feeling about "genius" folks being able to help me out. Would be worth changing iMac for new one?
Thanks a lot in advanced!Thanks Barry! If SCM reset means the following:
SMC RESET
Shut down the computer.
Unplug the computer's power cord and ALL peripherals.
Wait 15 seconds.
Attach the computers power cable.
Wait another 5 seconds and press the power button to turn on the computer.
I've done that several times yesterday with no success. "SMC Reset" sounds quite fancy but then you google it and find that is a "simple" shut down and restart protocol... I tried "shutting down" by both selecting option via OS and also physically on the button behind screen.
I appreciate the help but unless I've done that "simple" protocol wrong it is not working.
Sorry for the frustration from my side. It just seems too much of a vague story when you hear Apple friends talking things about "the best OS", "best desktop",...and then you pay about $2,000 and find this yourself.
If anyone else interested I commit to keep this up to date with the feedback I'll get from "genius" folks today. Hopefully they'll prove themselves to live up to their position naming. -
My brand new IMac will not eject a DVD. I have tried everything that was suggested in "help". It didn't recognize the dvd, and whenever I try to eject it, it is not highlighted. I have tried to restart while holding the track pad, and nothing happened at all. The dvd is from the library...so it needs to be returned! Any other suggestions?
Have you tried all of these?
1. Pressing the Eject key while opening the iMac.
2. Pressing the Eject key while closing down the iMac.
3. Holding down the Option key while restarting the iMac.
4. Using Disk Utility to try to Mount, Repair and Eject the disk.
5. Holding down the Mouse while restarting the iMac.
6. Pressing the O and F keys while closing down the iMac.
7. Opened Applications > Utilities >Terminal and typed in 'drutil tray eject'. -
Can't install photoshop cs6 on brand new iMac - "Media db error: 18"
At my company we recently hired a web designer – given his insistence on using the Adobe software, we decided to give Photoshop a try.
We downloaded a trial version and tried to install it on the brand new iMac (no previous installations of adobe stuff) we just bought for the new desigher, but... it's not even installing!
The installation process halts at around 2% and an error screen appears which gives generic instructions ("restart your computer and retry") and points to a log file where one can read "Media db error: 18".
Of course we tried restarting the computer, cleaning up ~/Library, re-downloading the installer... no good – we then downloaded and run an adobe cleanup utility... still no good.
Some people on the internet report they have the same problem... we found several questions on the matter, but no answer (besides "restart your computer" and other generic stuff that we tried and does not work).
We then called Adobe support (Italian support) and they told us they don't give support for trial versions, like we should sight unseen buy a (pricey!) software we can't even install! .
Can anyone here help?Thanks for your help!
No, no beta or previous installations of any Adobe products – we are trying to install to a brand new iMac (just bought last week from the store): it has the latest version of everything (Os: Lion 10.7.4)
Is there any debug switch I can turn on on the installer to get further information on what's going wrong? ("media db error" is a somewhat laconic error message)
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