Brand New Ipod touch 4th gen  right earphone jack not working out of the box. Bought at Wal-Mart yesterday. Are we missing something in the set up or should we return it?

We just purchased an ipod touch 4th gen 8 gb from Wal Mart. OUt of the box the right headphone is not working. Tried numerous pairs of headphones..tried the mono settings and nothing is working. Is there a setting we are missing or should we just return it?

If the headphone plug is fully inserted, I would return the iPod for a replacement

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    If you have an Apple store nearby I would make an appointment at their Genius Bar.
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    http://support.apple.com/kb/TS1538

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    See:
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