Brand New Mac Book Pro with defective screen

Hi Guys,
Does anyone here, purchased a brand new Mac Book Pro 13-inch: 2.9GHz with a defective screen?
I bought mine, Last June 14. I just noticed the defect last June 29 and returned it to where I purchase it at june 30.
There are somewhat 'black smudges' on the left part of the screen. I'm a graphic designer, so i know that this is a big issue for me.
Also, the fact that I'm just using it for 5 times I think, since I bought it, and there's already an issue.
At first, i was battling with the customer service (from where i bought it), They wouldn't want to give me replacement, because I already exceeded their 7 day return policy. But I'm not giving in, so then they just told me, they would send it to apple service.
It took a week for a progress, then I just got a call from Apple, that they didn't saw it either (the defect). Then I told the guy what I saw.
It's only visible with black background and with the lights turned off.
So he called again and told me that he also saw it, and told me that they would replace the Monitor.
I'm new with this, is it normally ok, that they will just replace the monitor? I mean, would it still work properly, now that they've
opened it and replaced only the defective part?
Hope you guys can give me your thoughts.
Thank You.

Not sure what part of the world you are in but Apple has a 14 day return policy. But even with the 14 days you exceeded that time limit. So the only option is to replace the defective part and not the whole system. This is standard operating practices for any manufacturer once you have exceeded the return period.

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