Brand new Mac Pro and Safari won't start - please help?
I purchased a brand new Mac with OS Lion 10.7.4 and have updated all the software. Every time I try to open Safari, a window pops up stating "Safari quit unexpectedly".
Here's the report - any help would be greatly appreciated! Thanks!
Process:
Safari [276]
Path:
/Applications/Safari.app/Contents/MacOS/Safari
Identifier:
com.apple.Safari
Version:
5.1.7 (7534.57.4)
Build Info:
WebBrowser-7534057004000000~7
Code Type:
X86-64 (Native)
Parent Process: launchd [109]
Date/Time:
2012-08-19 18:09:41.241 +1000
OS Version:
Mac OS X 10.7.4 (11E2620)
Report Version: 9
Interval Since Last Report:
7738 sec
Crashes Since Last Report:
14
Per-App Interval Since Last Report: 12 sec
Per-App Crashes Since Last Report: 14
Anonymous UUID:
DC0D494C-801E-4B04-8C2A-45241CBB751E
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Exception Type: EXC_CRASH (SIGABRT)
Exception Codes: 0x0000000000000000, 0x0000000000000000
Application Specific Information:
objc[276]: garbage collection is OFF
*** Terminating app due to uncaught exception 'NSInternalInconsistencyException', reason: 'Invalid parameter not satisfying: (index >= 0) && (index < [_itemArray count])'
*** First throw call stack:
0 CoreFoundation
0x00007fff89fcbf56 __exceptionPreprocess + 198
1 libobjc.A.dylib
0x00007fff8ab55dee objc_exception_throw + 43
2 CoreFoundation
0x00007fff89fcbd8a +[NSException raise:format:arguments:] + 106
3 Foundation
0x00007fff89cb171f -[NSAssertionHandler handleFailureInMethod:object:file:lineNumber:description:] + 169
4 AppKit
0x00007fff8cb0bcdf -[NSMenu itemAtIndex:] + 165
5 AppKit
0x00007fff8cb0be38 -[NSMenu removeItemAtIndex:] + 63
6 Safari
0x0000000106592c2e -[AppController awakeFromNib] + 387
7 CoreFoundation
0x00007fff89fc2fb1 -[NSObject performSelector:] + 49
8 CoreFoundation
0x00007fff89fc2f32 -[NSSet makeObjectsPerformSelector:] + 274
9 AppKit
0x00007fff8caf39ff -[NSIBObjectData nibInstantiateWithOwner:topLevelObjects:] + 1245
10 AppKit
0x00007fff8cae9f73 loadNib + 322
11 AppKit
0x00007fff8cae9470 +[NSBundle(NSNibLoading) _loadNibFile:nameTable:withZone:ownerBundle:] + 217
12 AppKit
0x00007fff8cae938b +[NSBundle(NSNibLoading) loadNibFile:externalNameTable:withZone:] + 141
13 AppKit
0x00007fff8cae92ce +[NSBundle(NSNibLoading) loadNibNamed:owner:] + 364
14 AppKit
0x00007fff8cd5a06f NSApplicationMain + 398
15 Safari
0x0000000106795806 SafariMain + 166
16 Safari
0x000000010657ef24 Safari + 3876
terminate called throwing an exception
abort() called
Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0 libsystem_kernel.dylib
0x00007fff8ac50ce2 __pthread_kill + 10
1 libsystem_c.dylib
0x00007fff911827d2 pthread_kill + 95
2 libsystem_c.dylib
0x00007fff91173a7a abort + 143
3 libc++abi.dylib
0x00007fff928797bc abort_message + 214
4 libc++abi.dylib
0x00007fff92876fcf default_terminate() + 28
5 libobjc.A.dylib
0x00007fff8ab56249 _objc_terminate + 94
6 libc++abi.dylib
0x00007fff92877001 safe_handler_caller(void (*)()) + 11
7 libc++abi.dylib
0x00007fff9287705c std::terminate() + 16
8 libc++abi.dylib
0x00007fff92878152 __cxa_throw + 114
9 libobjc.A.dylib
0x00007fff8ab55f0a objc_exception_throw + 327
10 com.apple.CoreFoundation
0x00007fff89fcbd8a +[NSException raise:format:arguments:] + 106
11 com.apple.Foundation
0x00007fff89cb171f -[NSAssertionHandler handleFailureInMethod:object:file:lineNumber:description:] + 169
12 com.apple.AppKit
0x00007fff8cb0bcdf -[NSMenu itemAtIndex:] + 165
13 com.apple.AppKit
0x00007fff8cb0be38 -[NSMenu removeItemAtIndex:] + 63
14 com.apple.Safari.framework
0x0000000106592c2e -[AppController awakeFromNib] + 387
15 com.apple.CoreFoundation
0x00007fff89fc2fb1 -[NSObject performSelector:] + 49
16 com.apple.CoreFoundation
0x00007fff89fc2f32 -[NSSet makeObjectsPerformSelector:] + 274
17 com.apple.AppKit
0x00007fff8caf39ff -[NSIBObjectData nibInstantiateWithOwner:topLevelObjects:] + 1245
18 com.apple.AppKit
0x00007fff8cae9f73 loadNib + 322
19 com.apple.AppKit
0x00007fff8cae9470 +[NSBundle(NSNibLoading) _loadNibFile:nameTable:withZone:ownerBundle:] + 217
20 com.apple.AppKit
0x00007fff8cae938b +[NSBundle(NSNibLoading) loadNibFile:externalNameTable:withZone:] + 141
21 com.apple.AppKit
0x00007fff8cae92ce +[NSBundle(NSNibLoading) loadNibNamed:owner:] + 364
22 com.apple.AppKit
0x00007fff8cd5a06f NSApplicationMain + 398
23 com.apple.Safari.framework
0x0000000106795806 SafariMain + 166
24 com.apple.Safari
0x000000010657ef24 0x10657e000 + 3876
Thread 1:: Dispatch queue: com.apple.libdispatch-manager
0 libsystem_kernel.dylib
0x00007fff8ac517e6 kevent + 10
1 libdispatch.dylib
0x00007fff8d78778a _dispatch_mgr_invoke + 923
2 libdispatch.dylib
0x00007fff8d78631a _dispatch_mgr_thread + 54
Thread 2:
0 libsystem_kernel.dylib
0x00007fff8ac51192 __workq_kernreturn + 10
1 libsystem_c.dylib
0x00007fff91182594 _pthread_wqthread + 758
2 libsystem_c.dylib
0x00007fff91183b85 start_wqthread + 13
Thread 3:: Dispatch queue: com.apple.CFURLCACHE_work_queue
0 libsystem_kernel.dylib
0x00007fff8ac5060a __fcntl + 10
1 libsystem_kernel.dylib
0x00007fff8ac50147 fcntl + 231
2 libsqlite3.dylib
0x00007fff91e27a40 unixLock + 336
3 libsqlite3.dylib
0x00007fff91e26d20 sqlite3BtreeBeginTrans + 1920
4 libsqlite3.dylib
0x00007fff91e4efcd sqlite3VdbeExec + 18717
5 libsqlite3.dylib
0x00007fff91e49a5b sqlite3_step + 1883
6 libsqlite3.dylib
0x00007fff91e0cfb5 sqlite3_exec + 533
7 com.apple.CFNetwork
0x00007fff8c617ad0 __CFURLCache::CreateTablesAndIndexes(sqlite3*) + 98
8 com.apple.CFNetwork
0x00007fff8c617f24 __CFURLCache::RecreateEmptyPersistentStoreOnDiskAndOpen_NoLock() + 184
9 com.apple.CFNetwork
0x00007fff8c6183f1 __CFURLCache::RecreateEmptyPersistentStoreOnDiskAndOpen() + 75
10 com.apple.CFNetwork
0x00007fff8c58055b __CFURLCache::OpenDatabase() + 221
11 com.apple.CFNetwork
0x00007fff8c580040 ProcessCacheTasks(__CFURLCache*, bool) + 265
12 com.apple.CFNetwork
0x00007fff8c57fa72 _ZL24_CFURLCacheTimerCallbackPv + 662
13 libdispatch.dylib
0x00007fff8d785a86 _dispatch_call_block_and_release + 18
14 libdispatch.dylib
0x00007fff8d7872d6 _dispatch_queue_drain + 264
15 libdispatch.dylib
0x00007fff8d787132 _dispatch_queue_invoke + 54
16 libdispatch.dylib
0x00007fff8d78692c _dispatch_worker_thread2 + 198
17 libsystem_c.dylib
0x00007fff911823da _pthread_wqthread + 316
18 libsystem_c.dylib
0x00007fff91183b85 start_wqthread + 13
Thread 4:: WebCore: IconDatabase
0 libsystem_kernel.dylib
0x00007fff8ac50bca __psynch_cvwait + 10
1 libsystem_c.dylib
0x00007fff91184274 _pthread_cond_wait + 840
2 com.apple.WebCore
0x000000010762f1fc WebCore::IconDatabase::syncThreadMainLoop() + 124
3 com.apple.WebCore
0x000000010762cd50 WebCore::IconDatabase::iconDatabaseSyncThread() + 496
4 com.apple.JavaScriptCore
0x0000000106f7111f _ZN3WTFL19wtfThreadEntryPointEPv + 15
5 libsystem_c.dylib
0x00007fff911808bf _pthread_start + 335
6 libsystem_c.dylib
0x00007fff91183b75 thread_start + 13
Thread 5:: CoreAnimation render server
0 libsystem_kernel.dylib
0x00007fff8ac4f67a mach_msg_trap + 10
1 libsystem_kernel.dylib
0x00007fff8ac4ed71 mach_msg + 73
2 com.apple.QuartzCore
0x00007fff90e6cdf5 CA::Render::Server::server_thread(void*) + 184
3 com.apple.QuartzCore
0x00007fff90e6cd35 thread_fun + 24
4 libsystem_c.dylib
0x00007fff911808bf _pthread_start + 335
5 libsystem_c.dylib
0x00007fff91183b75 thread_start + 13
Thread 0 crashed with X86 Thread State (64-bit):
rax: 0x0000000000000000 rbx: 0x0000000000000006 rcx: 0x00007fff6617c418 rdx: 0x0000000000000000
rdi: 0x000000000000060b rsi: 0x0000000000000006 rbp: 0x00007fff6617c440 rsp: 0x00007fff6617c418
r8: 0x00007fff7980afb8 r9: 0x00007fff6617bea8 r10: 0x00007fff8ac50d0a r11: 0xffffff80002dad60
r12: 0x00007fd67402d880 r13: 0x0000000000000002 r14: 0x00007fff7980d960 r15: 0x00007fff6617c590
rip: 0x00007fff8ac50ce2 rfl: 0x0000000000000246 cr2: 0x000000010a325000
Logical CPU: 0
Binary Images:
0x10657e000 -
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0x106586000 -
0x106a20ff7 com.apple.Safari.framework (7536 - 7536.25) <C95F0D4E-6984-3D2F-B0BA-5D12A164EAC8> /System/Library/StagedFrameworks/Safari/Safari.framework/Safari
0x106d3e000 -
0x106fcdfff com.apple.JavaScriptCore (7536 - 7536.24) <C613502E-BC98-3269-A25C-4BDB2D87590B> /System/Library/StagedFrameworks/Safari/JavaScriptCore.framework/JavaScriptCore
0x10707e000 -
0x107200ff7 com.apple.WebKit (7536 - 7536.25) <8D171955-A1CA-31AA-B701-B9D4F760B10B> /System/Library/StagedFrameworks/Safari/WebKit.framework/WebKit
0x1072f1000 -
0x1074cafff com.apple.WebKit2 (7536 - 7536.25) <15991DAF-D0C9-3D65-A96B-AF7428ADCC4E> /System/Library/StagedFrameworks/Safari/WebKit2.framework/WebKit2
0x107629000 -
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0x7fff8a468000 -
0x7fff8a51bff7 com.apple.CoreText (220.20.0 - ???) <4C3E0213-2627-37D1-8550-E30A0EA6C262> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreText.framework/Versions/A/CoreText
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0x7fff8a78d000 -
0x7fff8a7e9ff7 com.apple.HIServices (1.21 - ???) <25FBDEA4-871F-3A58-A525-0E1799945522> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ HIServices.framework/Versions/A/HIServices
0x7fff8ab3f000 -
0x7fff8ac23ed7 libobjc.A.dylib (228.0.0 - compatibility 1.0.0) <76082BBC-446B-3355-AED5-0DBCEE600CB2> /usr/lib/libobjc.A.dylib
0x7fff8ac24000 -
0x7fff8ac31fff libCSync.A.dylib (600.0.0 - compatibility 64.0.0) <36A15341-34AB-3D2B-96AD-15E198AA5180> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/Resources/libCSync.A.dylib
0x7fff8ac33000 -
0x7fff8ac35ff7 com.apple.print.framework.Print (7.4 - 247.3) <626C58D5-2841-3329-8C32-9F4A8353F3E7> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Print.framewo rk/Versions/A/Print
0x7fff8ac3a000 -
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0x7fff8ac5b000 -
0x7fff8ac60fff com.apple.OpenDirectory (10.7 - 146) <8B473C22-2E46-3818-8D57-4C1ADBCCD0A7> /System/Library/Frameworks/OpenDirectory.framework/Versions/A/OpenDirectory
0x7fff8acbc000 -
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0x7fff8aced000 -
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0x7fff8c028000 -
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0x7fff8c820000 -
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0x7fff8ca27000 -
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0x7fff8cad9000 -
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0x7fff93e6dfff com.apple.NetAuth (3.2 - 3.2) <9E6526E2-254F-3087-A66F-7BB9E7502D3F> /System/Library/PrivateFrameworks/NetAuth.framework/Versions/A/NetAuth
0x7fff93e6e000 -
0x7fff93e78ff7 liblaunch.dylib (392.38.0 - compatibility 1.0.0) <6ECB7F19-B384-32C1-8652-2463C1CF4815> /usr/lib/system/liblaunch.dylib
0x7fff93e79000 -
0x7fff93e7cfff libCoreVMClient.dylib (??? - ???) <28CB0F3F-A202-391F-8CAC-FC9A1398A962> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libCoreVMClien t.dylib
0x7fff93f7b000 -
0x7fff94442fff FaceCoreLight (1.4.7 - compatibility 1.0.0) <BDD0E1DE-CF33-3AF8-B33B-4D1574CCC19D> /System/Library/PrivateFrameworks/FaceCoreLight.framework/Versions/A/FaceCoreLi ght
0x7fff94443000 -
0x7fff94467fff com.apple.RemoteViewServices (1.4 - 44.1) <EA3837DF-A3A3-37FF-AE11-D50048D5F21A> /System/Library/PrivateFrameworks/RemoteViewServices.framework/Versions/A/Remot eViewServices
0x7fff94468000 -
0x7fff944e3ff7 com.apple.print.framework.PrintCore (7.1 - 366.3) <51681D6E-62D3-3B7D-9981-D3FC3568BAB6> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ PrintCore.framework/Versions/A/PrintCore
0x7fff944e4000 -
0x7fff944ebfff com.apple.NetFS (4.0 - 4.0) <B9B9D9C8-2E5E-3C34-84D7-D0AB61EDC8B9> /System/Library/Frameworks/NetFS.framework/Versions/A/NetFS
0x7fff94501000 -
0x7fff94520fff libresolv.9.dylib (46.1.0 - compatibility 1.0.0) <0635C52D-DD53-3721-A488-4C6E95607A74> /usr/lib/libresolv.9.dylib
0x7fff94612000 -
0x7fff946b7fff com.apple.ink.framework (1.4 - 110) <93447D68-3018-30EB-9359-56385DDE4BA7> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Ink.framework /Versions/A/Ink
0x7fff946b8000 -
0x7fff946cbff7 libCRFSuite.dylib (??? - ???) <322486D1-359C-3059-BF53-D4B038621E18> /usr/lib/libCRFSuite.dylib
0x7fff949f1000 -
0x7fff949f9fff libsystem_dnssd.dylib (??? - ???) <8A0F6F23-53C1-34FD-B641-4C0771C71E2A> /usr/lib/system/libsystem_dnssd.dylib
0x7fff95642000 -
0x7fff956e3ff7 com.apple.LaunchServices (480.34 - 480.34) <67D5B865-B4B6-3522-8652-654A4E3F4B6D> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/LaunchS ervices.framework/Versions/A/LaunchServices
0x7fff957e7000 -
0x7fff9591dfff com.apple.vImage (5.1 - 5.1) <A08B7582-67BC-3EED-813A-4833645964A7> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vImage.fr amework/Versions/A/vImage
0x7fff9591e000 -
0x7fff959b8ff7 com.apple.SearchKit (1.4.0 - 1.4.0) <C5585E08-76A0-34E0-B92C-22BA9D3E083C> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/SearchK it.framework/Versions/A/SearchKit
External Modification Summary:
Calls made by other processes targeting this process:
task_for_pid: 3
thread_create: 0
thread_set_state: 0
Calls made by this process:
task_for_pid: 0
thread_create: 0
thread_set_state: 0
Calls made by all processes on this machine:
task_for_pid: 382
thread_create: 0
thread_set_state: 0
VM Region Summary:
ReadOnly portion of Libraries: Total=186.8M resident=129.5M(69%) swapped_out_or_unallocated=57.4M(31%)
Writable regions: Total=1.1G written=4352K(0%) resident=5372K(0%) swapped_out=0K(0%) unallocated=1.1G(100%)
REGION TYPE
VIRTUAL
===========
=======
CG shared images
96K
CoreServices
1328K
JS JIT generated code
8K
JS JIT generated code (reserved)
1.0G
reserved VM address space (unallocated)
MALLOC
44.2M
MALLOC guard page
64K
SQLite page cache
288K
STACK GUARD
56.0M
Stack
10.5M
VM_ALLOCATE
64K
__CI_BITMAP
80K
__DATA
16.0M
__IMAGE
528K
__LINKEDIT
61.0M
__RC_CAMERAS
248K
__TEXT
125.9M
__UNICODE
544K
mapped file
24.7M
shared memory
312K
===========
=======
TOTAL
1.3G
TOTAL, minus reserved VM space
341.8M
Model: MacBookPro9,2, BootROM MBP91.00D3.B06, 2 processors, Intel Core i7, 2.9 GHz, 8 GB, SMC 2.2f38
Graphics: Intel HD Graphics 4000, Intel HD Graphics 4000, Built-In, 512 MB
Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1600 MHz, 0x80AD, 0x484D54333531533643465238432D50422020
Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1600 MHz, 0x80AD, 0x484D54333531533643465238432D50422020
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0xF5), Broadcom BCM43xx 1.0 (5.106.198.19.21)
Bluetooth: Version 4.0.7f2, 2 service, 11 devices, 1 incoming serial ports
Network Service: Wi-Fi, AirPort, en1
Serial ATA Device: TOSHIBA MK7559GSXF, 750.16 GB
Serial ATA Device: MATSHITADVD-R UJ-8A8
USB Device: hub_device, 0x8087 (Intel Corporation), 0x0024, 0x1d100000 / 2
USB Device: hub_device, 0x0424 (SMSC), 0x2513, 0x1d180000 / 3
USB Device: BRCM20702 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0x1d181000 / 6
USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x821d, 0x1d181300 / 8
USB Device: IR Receiver, apple_vendor_id, 0x8242, 0x1d182000 / 5
USB Device: Apple Internal Keyboard / Trackpad, apple_vendor_id, 0x0252, 0x1d183000 / 4
USB Device: hub_device, 0x8087 (Intel Corporation), 0x0024, 0x1a100000 / 2
USB Device: FaceTime HD Camera (Built-in), apple_vendor_id, 0x8509, 0x1a110000 / 3
Hi James,
So you are running Safari Beta 3.?? now,
SafariStand, Concierge and BookDog.
Many third party safari add on are not compatible w/ Safari 3, the
developers need to update, I am not sure if the 3 you mention are including but the behaviour of S 3 points to that there maybe an issue with them.
What I wish I could do is uninstall Safari and reinstall the latest non-beta version, which I assume is 2.0.4. But I can't find the 2.0.4 version as a stand alone program, much less an uninstaller program just for Safari. All I can find is the 3.0 beta and a 2.0.1 updater. Doesn't Apple realize that sometime Mac users need to simply reinstall one piece of software. Now I know it's probably on my Tiger install disk but that's going to take me back several versions and I have to wonder how easy that will be to upgrade.
James- The way you get Safari 2.0.4 back is to run the Uninstaller that came, with the Safari 3 beta download, that will revert your copy of Safari back to 2.0.4.
Do not use your mac when the installer is running if you decide to uninstall Beta,
If this doesn't help please post a new topic in the Safari 3 for mac forum this is the regular Safari forum.
Good luck, keep us posted.
Eme'~[)
Similar Messages
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Brand new mac pro has blank screen on start up...why? Can here instructions but can't see
I hae a brand new mac pro and the screen is blank during start up. ***...I can here instructions but can't see screen.
That Mac comes with 90 days free phone support from trained Applecare reps. You should take advantage of it.
Another alternative is to make an appointment at the Genius Bar and have them put their hands on it.
Be sure you do something before your 14-day return/exchange (if you bought it direct from Apple) expires, or you may face a 3 to 5 day repair cycle.
Shine a bright light at the screen when it has booted up.
¿ Is the picture "there" but not lit up? that could be a backlight failure.
The F2 key is used to turn up the brightness, if it accidentally got turned down low. -
Cannot install windows 7 on brand new mac mini with 256 g sdd? Please help.
Cannot install windows 7 on brand new mac mini with 256 g sdd? Please help.
Have tried all tricks found on the net and followed every advice from apple support.
Still black screen with blinking curser when mini is rebooting following partitioning via bootcamp.
Very nice and fast mashine, wouldnt like to return it.
thanks allanIs that an Apple SSD?
what model is it?
Is there a firmware update if non Apple?
Lion is not server version.
Windows is ? ISO or retail?
Google macmini Windows 7 SSD Apple Boot Camp -
The internet very very slow and drop in my brand new Mac pro OS X 10.8.3 any help!
I bought new Mac pro with Retina display (OS X 10.8.3) , I am suing Wifi and the Internet very slow and drop most of the time compare to my other Mac OS X10.7.4! any advice. Thank you
Pete
If multiple people are seeing the same problems after making the same changes it is hard to believe that each problem is fundamentally different. To say that a change is specific to a single configuration implies that every computer and every operating system installation are different. This is not rational. Treating each problem individually fixes one problem. Finding the root cause fixes all the problems. I am familiar with finding root cause of communication systems - in particular mission critical spacecraft command and telemetry links. That experience teaches me to break the problem into pieces. My troubleshooting indicates a very high packet loss between my computer and my wireless router. In the exact same configuration with with two other devices i see negligible packet losses. i can go outside my home network and see the same ping and traceroute evidence in comparing the devices. That rules out my ISP, my email provider and pretty much isolates the problem to the router Mac link. Is this thinking flawed? Can you suggest additional tests I can run to further isolate the dropped packet problem? Further, no hardware has changed in my configuration. The only change is the upgrade to 10.8.3.
In posting to other threads I am trying to find if there is evidence of the same problem and to determine if there is any other way to gather evidence, and perhaps suggest ideas that folks might double check their fixes. In doing so you aggregate the problem and not decimate it. The problem in this thread may not be solved if a packet loss is still present. I am seeing packet losses as high as 60%; an iPad at the same location is seeing less than 0.1%. The network connection will work with high packet losses. You know that is what TCP/IP does but why accept 20%, 10% or 5% packet loss if you know it should be much less than 1%. The problem can only be determined if it is tested.
I have created my own thread - I linked to it.
If you prefer to not allow comments on closed threads I would suggest closing the threads to editing. In the future I will link from my thread to the solved one however if my thread finds a better solution there will be no way of pointing from the closed thread to a better solution.
My apologies for attempting to perform a methodical root cause analysis.
Mike -
Mac Pro and Wake reason = UHC3 . Please help me.. what is this?
Hey,
i am having a serious issue with my Mac Pro eraly 08 and my wireless Apple Keyboard.
Here are the logs:
20.11.09 12:09:33 kernel System Sleep
20.11.09 12:09:40 racoon[86] IKE Packet: transmit failed. (Initiator, Aggressive-Mode Message 1).
20.11.09 12:16:14 kernel Wake reason = UHC3
20.11.09 12:16:14 kernel System Wake
20.11.09 12:16:14 kernel Previous Sleep Cause: 5
20.11.09 12:16:14 kernel USB (UHCI):Port 2 on bus 0x5d has remote wakeup from some device
20.11.09 12:16:14 kernel enable - ifnetset_tsomtu failed, 22
20.11.09 12:16:14 kernel enable - ifnetset_tsomtu failed, 22
20.11.09 12:16:15 kernel Returning keyboard 0 (IOHIDKeyboard)
20.11.09 12:16:15 kernel keyboard not ready?
20.11.09 12:16:15 kernel keyboard not ready?
20.11.09 12:16:15 kernel hijacked values kea 00000000: ksea 00000000
20.11.09 12:16:15 kernel returned kea 00000000: modded ksea 00000000
20.11.09 12:16:15 kernel EIR is not supported.
20.11.09 12:16:17 kernel Ethernet [Intel8254x]: Link up on en0, 100-Megabit, Full-duplex, Symmetric flow-control, Debug [792d,6f08,0de1,0e00,45e1,4000]
The Mac is waking up randomly and always showing this errorcode. The keyboard is showing a flashing green LED while the mac awakes.
What is this? Anybody familiar with this error?This is for a Mac that won't sleep.
Here is Apple's KB article HT1776 with their tips.
Mine follow;
USB devices and hubs often cause Macs to not sleep or wake quickly from sleep (notably HP printers and scanners, HP all in ones, and Cannon scanners). Disconnect all USB except for keyboard and mouse and try. If it sleeps, add one back at a time testing after each one to find the culprit.
If you've set your Mac to receive faxes, it may not be able to sleep. It might also have a damaged preferences file.
If you use your Mac for faxing, open System Preferences. click Print & Fax, click the Faxing tab, and uncheck the Receive Faxes On This Computer box.
If that doesn't work or you've never faxed on your Mac, go to Finder/Hard Drive /Library/Preferences/SystemConfiguration and delete the com.apple.PowerManagement.plist and com..apple.AutoWake.plist files (if your Mac asks, type your admin. password).
If the latter file isn't present in the folder, go to user name(probably your name)/Library/Preferences, delete the com.apple.systemuiserver.plist file, and reboot your Mac.
Hope this helps!
P.S. One member here reported this (Michael Gleason);
"I have had this problem with my IMac G5. It is surprisingly irritating. LaCie's Silverkeeper backup software was the cause. By default it gave itself permission to wake up the computer to check if a backup was needed. Do you have this or a similar program installed which has scheduled activities including wake-up permissions as an option?"
Dave Hamilton provided this link, xlr8yourmac.com, to a member, which addresses failure of deep sleep with some users that updated and added new FireWire and USB card.
Also, here is Apple KB article TA2469 about PCI cards and sleep.
tomhorvat adds this; After few days of messing around I found out that I had desktop background (wallpaper) set to change every 1 minute.
After unchecking "Change picture..." in system preferences (under Desktop/Screen saver), my powerbook went to sleep all by itself.
Tristan Currier noticed this; "I have a Canon printer(shared) and my imac would not sleep. I opened up printer/fax in system prefs and noticed it said the printer was in use when it was off. Opened up the printer queue and noticed about 7 pending documents. Deleted them all and now it sleeps.
Check the printer queue!"
Allan Jones says "sometimes there is Network activity: launch System Preferences > Energy Saver > "Options" tab and uncheck "Wake for Ethernet network administrator access."
Good Luck! DALE -
Someone please help me!!! updated my Mac Pro and random folders deleted.. please help!
Please help me. I have osx 10.9.2. and very important folders just disappeared. Tryed installing recovery software, I'm NOT logged in as diff user (only my computer). Please help me. Apple said I unfortunately dont have phone support? but I think with their update I should get a little help. I hate apple so bad after this.. No problems with my computer ever until this bs. Please help me.
macisgr8 wrote:
I disagree, hard drives are a mechanical moving device- heating and cooling, facing power surges. I've installed many versions of Mavericks but never had a problem but I am willing to spend an extra 5 minutes cleaning up the hard drive.
How many versions of Mavericks has there been? I have installed one. The only one I have ever seen. Then updated it twice. And never used Crapware like YASU or CleanMyMac or MacKeeper etc etc and have never had an issue. And i certainly would never recommend a program that even the developers say
"In the testing I’ve done using Yasu on Mavericks, it has performed well, so I believe it’s okay to use Yasu on Mac OS 10.9.x. Of course, I have to provide the disclaimer that I can’t guarantee 100% compatibility… If you decide to use Yasu on Mavericks, you’re doing it at your own risk."
Pete -
I have just opened my brand new Macbook Pro and I'm a first time mac user. I have tried to download flash to enable me to watch youtube clips, but on trying to download it, it says I need to close Safari but after doing so, it still won't respond. Any tips? Help?
Actually you need to quit Safari which is different from closing. With Safari open go the menu bar for Safari/Quit Safari.
Mac 101: Get Started Using A Mac -
Brand new Mac Pro - Suddenly iOS devices won't charge
So I've been using my brand new Mac Pro 8-core for about a week now and I've already had 1 force reboot (kernel panic, error 14 page fault) and earlier tonight, when I plugged in my iPhone 4S, its screen didn't turn on as usual after being plugged in... The "charging" icon didn't appear in the phone's menu bar, and neither Xcode nor iTunes recognize the phone as being plugged in. I'm running Snow Leopard with all the latest software updates.
I've tried:
plugging it into other USB ports
using a different USB cable
unplugging and plugging in quickly, repeatedly
charging my iPod touch and my wife's old iPhone 3G - they won't charge either
My "old" Mac Pro that this Mac Pro is replacing had a very similar issue... after leaving the computer on for a while and returning, usb devices wouldn't charge, apps would hang, and i'd have to cold reboot. This got progressively worse over time, and eventually "died" when the system crashed w/ a never-ending beachball and wouldn't boot back up. I'm starting to wonder if I should just return it and get an iMac or something since I have a hunch this is hardware related.
Something also weird is that before I plugged my iPhone in, I was using Xcode and had my phone selected as a build target... even though it wasn't plugged it in. (Normally if it's not plugged in, the name will not appear in the list.) Nothing happened when I tried running my app obviously so I stopped the build, then plugged my phone in. That's when I noticed it wouldn't charge.
THEN it gets even worse... while I was typing this, when trying different USB ports, in the process I unplugged my keyboard. After plugging my keyboard back in, it wouldn't work. Cold reboot.
I'm really hesitant to lug this brand new Mac Pro back to the Apple store just to hear them say "The diagnostic test looks ok to me!" and have the issue crop up again a couple weeks later.
Does anyone have any ideas on what could be causing this, or have you seen anything similar with your Mac Pro? Again, I just picked this Mac Pro up last weekend at an Apple store.
Thanks!Intel-based Macs: Resetting the System Management Controller (SMC)
-
My brand new Mac Pro Tower that I spent a small fortune on sometimes boots up and does not connect to the internet when every other computer in my office does and other times it just kicks me straight off. My question is, is there a problem with the wi fi on these machines?
Brand new nMP Mac Pro 6,1 Late 2013.... and it is defective - the older silver tower might be easier to find parts but at least it is not 65 lbs and is something that can be taken in - which I think you really need to do.
When you run etrecheck from www.etresoft.com it can show what is installed, drivers and might help point to something on software side.
Grant is the go-to person here I think among others for networking issues.
Airport Express and signal strength, channel it is trying to use, whether the Network control panel settings are "correct" or need to be changed (even the order, what it is trying to look for and use).
If you move it to another spot or put another computer over in that general vicinity...? behaves the same.
I recall reading where the MacBook Pro model in 2012? and switched to a new chipset and some very long (huge) threads in their forum - which means also there was no real solution given.
No, should not be. And other than network tests would be booting into Apple DiagnosticsTest mode - pulls down from Apple servers.
http://support.apple.com/kb/HT5781 -
I have this on both machines running 10.10.1 OS X and AE 2014. I see on line that others are having this issue. I think it needs a Patch ASAP.
Hello. Basically I can create a new comp that is set to 1920 x 1080, @ 30 frames per second for 1 minute TRT. I create a new solid layer, say red. I hit space bar or play on the screen, and it does not play in real time. ITs on my Imac as well. same OS and Same Version software.
After effects running prerendered @ 17 FPS and fluctuating up to 20 when it should be playing @ real time. After effects 2014 CC , brand new Mac pro strapped 10.10.1
created by Dave LaRonde in After Effects - View the full discussion
Well, before you hit the panic button, why don't you tell us precisely what you're doing when AE plays at 17fps -- the keys you hit, the buttons you click to begin play.
If the reply above answers your question, please take a moment to mark this answer as correct by visiting: https://forums.adobe.com/message/7102588#7102588 and clicking ‘Correct’ below the answer
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Geoffrey M. Wetzel
[email protected]
[email protected]
302.353.0798 -
BRAND NEW Mac Pro won't boot from Leopard DVD, kernel panics!
I just received my brand new Mac Pro today. It's a BTO machine with the upgrade to the NVIDIA 8800GT, a second optical drive and a Mac OS X Server license. The system has Mac OS X server installed on the default 320GB drive. I decided to use the server license as a virtual machine running in Leopard client. So, I installed 2 new 500GB Seagate 7200.11 (Retail) drives in the machine, zeroed them out in prep for installing Leopard client.
At this point, I pop in a freshly-purchased retail copy of the Leopard DVD and restart. When I try to boot from the DVD and install Leopard to one of the new Seagate drives, I get kernel panics - need to restart the machine. Also tried booting from the Mac OS X Server DVD and this too only caused kernel panics. The DVD's read perfectly from within Mac OS X Server and boot from hard disks is flawless.
I spent an hour on the phone with a level 2 tech at Apple - Tried swapping out the RAM and moving around the DIMMS to no avail. I am at a loss to what this could be. Seems to be a hardware issue and the tech thought it was likely a problem with one of the memory risers but couldn't send replacements. Anyone else with a similar issue?
This is my first Mac and it looks like this Mac Pro is going back for an exchange and I'll have to wait yet another 10-12 days for a replacement to arrive. Bummer.
Am I missing something simple here? Does this seem to be a hardware issue?
If anyone has any ideas before I ship this one back, please write!!!New Mac Pros will not install the Leopard retail disc. They will only install the Leopard disc which shipped with them labeled Mac Pro. That has always been true. Macs can only boot the system that ships on DVD in the box that came with them, and newer retail releases. They can never boot from an older retail release than what shipped in the box.
-
I bought a new Mac Pro and migrated my FCP from my old one. But the new old won't accept my product serial number. Help!
Was the FCS on your old machine an upgrade? You will need to enter your original, full version serial first, and then you will be prompted for the upgrade serial number.
Hope this helps.
MtD -
Extremely Loud Fan Noise Brand new mac pro 12 core 2.93
The fans of my brand new mac pro start making a sound like a wind tunnel several times a day, and won't stop till I shut off the mac.
Fan stats are like this when it makes that sound:
PCI 799rpm
BOOSTA 5048rpm
BOOSTB 5188rpm
Exhaust 2709rpm
Power sup.. 599rpm
INTAKE 2697rpm
Anybody any idea what could be wrong?Hi, I had the same problems. I had to have replaced the fan that was broken.
-
Brand new Mac Pro slowing down
I have a brand new mac-pro (8 core 2.8ghz,6gb 1x350/2x500gbhd)10.5.5.I have only put about 60gb on start up disk and 200gb on my HD 1.I already get the spinning ball when i open up some app's and to send a email (say 10 words nothing else)takes 10-15 secs to send,my broadband is up to 10mb.This is connected cable no wifi.I also have to quit force programs (they just freeze)and then it doesn;t quit force, can't do nothing.I HAXE ONLY USED THIS 4 TIMES.
The hatter,
Thank you for the history of the posts here.
I might add, Dano, your experience is actually quite unusual. In fact your mileage can be much worse on a PC. Viruses can wipe out ALL your data in an instant on a PC, while not on a Mac. Mac users at worse if there is something unstable usually only lose data if there is some hardware or software issue. So backing up your data is a prerequisite for owning any kind of computer.
Your experience with numerous spinning beachballs usually is indicative of faulty RAM, an overfull hard drive (which you obviously don't have), a directory issue* (which may happen if you don't know how to shut down your machine, or are using the wrong utilities to diagnose your machine), or some other hardware problem that can be sometimes diagnosed via the hardware test discs that came with your machine as indicated here:
http://docs.info.apple.com/article.html?artnum=303081
That lack of an error does not mean your RAM is healthy, it merely means the error is undetectable.
Secondly, if your version of Protools is too old, it will not run on a Mac Pro natively, so you have to make sure you are using the latest Protools. If your plugins are too old the same issue.
Third, if your software won't download fully, it usually is an indication that either your network is not setup properly, or your network preferences in your Mac is not setup properly. Some have found that by increasing the MTU they can make the networking work more smoothly. Some have found that by using an Open DNS they have less issues, as described on http://www.opendns.org/
So before you blame stuff on Apple lets get to the bottom of what's wrong with your machine.
- * Links to my pages may give me compensation.
Message was edited by: a brody -
HT201364 I have a brand new macbook pro, but it won't let me download mavericks
I have a brand new macbook pro, but it won't let me download mavericks
You have got a Late 2013 MacBook Pro.
This MacBook uses a special OS X Mavericks version which is newer than the one available in the Mac App Store, so you cannot download OS X Mavericks from the Mac App Store now. Instead, if you need to reinstall OS X, you will have to do this through Recovery (hold Command and R keys while your computer is starting up).
You will be able to download OS X Mavericks from the Mac App Store when your Mac uses the same OS X version as all other Macs. This may happen when Apple launches OS X 10.9.2
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How to change password username?
In security DSC module 8.0 I would like to change password of a user programmatically. Let me explain: The purpose is to authorize a password change if the user forgot he's own password. I understand i can do it manually in DomainAccountManager, b