Brand new MacBook Pro does not work

Today I was SO excited to receive my brand new Mac in the mail only to find out the USB ports do not work I can't sign into my wifi no matter how many times I restart and try all these other tricks. A few hours on the phone with apple care later the solution is they will send me some shipping labels and I can mail in broken Mac for a new one. It's now hours later and there is no shipping label in my inbox or spam. And I'm really worried they'll just give me a refurb. If I paid so much for a new computer and got one that doesn't work I don't want a fixed one. I want a new out of the box Mac. These things are pricey. And they say I can't just get my money back. The only apple store near by is a 2 hour drive and they are the worst. Ever. Has anyone exchanged with apple and actually gotten something new? My iPhone 4S came without working volume and the apple store sent me away twice before FINALLY replacing my phone the third trip out there. This whole thing has been such a pain I just want my money back.

Complaining here will get you no where. Call and request a refund.

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Brand new MacBook Pro & Youtube: Not working together

I just bought this new MBP and whenever I go to watch a Youtube video, it encounters some serious difficulties. The videos load up to just a few seconds in and stop. If I drag the slider to any point in the video, it will play from that point, but only for a few seconds before locking up again a few second again.
I ran a software update, I've tried goofing around with some settings, and I have reinstalled flash. Does anyone have any ideas? It would be much appreciated.

GM1977 wrote:
hello, I used the webcam just to try it few times and now it is not working anymore. photo booth, skype etc... no way to see the camera working again.
the macbook is 10 days old!!!
Any idea/solutin ?
thanks
(1) Be certain that all third-party software you have added is compatible with OS X 10.6.2. Uninstall any that cannot be updated for compatibility and test to see if your problem remains.
(2) If you do not have a third-party software problem, consider all relevant suggestions from
http://support.apple.com/kb/HT2090
If your iSight problem occurs in more than one app and more than one user account, the reset suggested there often restores proper function of inbuilt iSight.
However, if after carefully following all the suggestions in the "How to Troubleshoot iSight" article, your built-in iSight still does not work, contact your retailer for help with your new Mac.
EZ Jim
Mac Pro Quad Core (Early 2009) 2.93Ghz w/Mac OS X (10.6.2) MacBook Pro (13 inch, Mid 2009) 2.26GHz (10.6.2)
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Brand new macbook pro does not start up am i doing something wrong

well i went to the apple store and baught a brand new core i7 17 inch macbook pro i am new to apple and this is my first time purchesing an apple product when i got it out of the box i plugged it in and let it charge before turning it on then i turned it on and it made a sound but then it comes up with a picture of a folder on a gray screen with a questionmark and there is like a clicking noise from inside am i missing something because i ave never used one before or is this not normal thanks

The clicking suggests you got a unit with a bad hard drive. Bring it back and exchange it for a another new one.

This seems a little ridiculous... My brand new macbook pro does not have a cd drive? This makes an external port the only solution right?

I think this is a little ridiculous... Beings as I am mainly going to be using this for school and when I travel this being missing is a huge downfall for me... Now to watch movies on the plane I am going to need to be toting around a separate piece of machinery... Anyone elses thoughts?

T_Cantillon wrote:
I think this is a little ridiculous... Beings as I am mainly going to be using this for school and when I travel this being missing is a huge downfall for me... Now to watch movies on the plane I am going to need to be toting around a separate piece of machinery... Anyone elses thoughts?
You chose a Mac with no drive, what ideas should we have?
how about take it back and get one with a drive (Apple make both)

ICloud sync with MacBook Pro does not work

I've installed iOS 5, updated Lion to 10.7.2, marked Calendar and Contacts sync in System settings for iCloud on my Mac. However iCal and Address Book sync between iCloud and Mac (MacBook Pro) does not work though there is no problem in syncing between iCloud and iPhone. Whether I create new event or contact, change existing one or delete existing one in iCloud this change is not reflected on my Mac and vise versa. I could not find a solution in this site or in forums.

Yep, worked for me, too and now contacts and calendar seem to be syncing perfectly. We'll see if it lasts.
Thanks for your answer.

New Macbook Pro does not start up after updating...HELP!!!

Hi,
My new Macbook Pro does not start up after it got updated. The first time I used it, it was perfect. I updated it and restarted it when it told me to but it doesn't boot. It shows an apple and a spinning circle when it turns on but that's it.
Can somebody please help me?

You should probably post your question in the MacBook Pro discussions:
http://discussions.apple.com/category.jspa?categoryID=190

The sound on my Macbook Pro does not work.

The sound on my Macbook Pro does not work. When we press the volume buttons, the sound icon pops up, but the bar is full with a small "Does not work" circle below it, and nothing happens when I hit volume up or done. I went into system preferences, but there aren't any options there that I can see to change it.

"Unfortunately, it doesn't provide any help for a MacBook Pro, other than indicating to call Apple Support" (sic).
Au contraire. TS1574's title and affected products are thusly:
"Troubleshooting issues with no audio from built-in speakers on Macs
Products Affected Mac mini, MacBook, MacBook Pro, iMac"
As a result, the instructions of the article are relevant. To be sure, follow those steps, the last of which is to contact Apple.
So, by way of reminder, here are the steps to troubleshoot the audio on your MacBook Pro. There is no red light, so the port is likely fine. Headphones work, so clearly your sound card is fine.
1. Ensure an incorrect version of OS X is not installed. If one is, then reinstall or erase/install after backing up your data.
2. Remove any external audio devices from USB, firewire, etc.
3. Open Sys Prefs > Sound > Output
If Internal Speakers is listed, select it and test again.
If Digital Out is listed, confirm again that all external audio devices and cables have been removed.
If mute is selected, unselect it.
If the volume slider is low, raise the volume.
If the above simply doesn't fix it, the issue may be a corrupted plist. Apple Support might be able to help troubleshoot the issue further, per the last step of TS1574.
I hope it gets resolved for you. Good luck.

Disk burning device of my macbook pro does not work

hi
the disk burning device of my macbook pro does not work from last night!!
it don't eject and don't pick CD!!! it is off!!!!!
in my macbook pro info see this messege:No disc burning device was found. If the device is external, make sure it’s connected and turned on.
I reset my System management Controller:http://support.apple.com/kb/HT3964 But it don't right!!!!
and i can not go to a apple support!!!! i'm in dubai!!!!! is here an apple support???
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Try doing a Parameter RAM reset - hold down command/option/p/r keys at start up and wait for three chimes before releasing the keys.
If the hardware has filed there's nothing anyone here can do to help you ...

Purchased Lightroom software on disc, new MacBook Pro does not have a disc drawer.

Purchased Lightroom software on disc, new MacBook Pro does not have a disc drawer. Have already opened box. Searched online and someone suggested downloading the LR trial, and set up Cloud, then can enter the serial number to complete the purchase. Which is what I did, but the serial number is being rejected.

Ok, maybe what they’re calling Creative Cloud is merely your Adobe ID, an e-mail and password to login with. The LR5 6 update link is probably what you want to download—all updates are downloads, anyway, so there’s no need to have a disc reader as long as you have internet and the serial number.
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Trackpad not working on brand new Macbook Pro 15" not retina,

I've just got from UPS my new Macbook Pro 15" not retina. It's the basic model, without upgrades.
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Thanks!

That was the first thing I did. They told me that it was normal, but I don't believe them. They told me to wait until installation was complete and perform updates, and try after that. That's what I'll do, but I suspect I'll have to have it replaced.
Right now I'm migrating my old mac to this one. I'll update as soon as migration is complete.

Brand new Macbook pro 15inch (not Retina) wont boot my MBP 13 inch (2011) HD

Just bought a brand new macbook pro 15 inch, replaced the hdd with my 13 inch hdd and it wont boot. i got a Error msg. (Lion)
- I put the new hdd in the old MBP(13 inch) and it boots fine.
- I put back the old hdd in the MBP(13 inch) and it boots fine.
I figured the hdd wasnt compatable with the 15inch so then i cloned the 13inch hdd onto the 15inch hoping it would work. i still got the error msg.
so now im stuck because the 15inch wont boot from the stock hdd because it has the data from the 13inch. Very frustrating, what could be the logical reason to why it wont boot?

That's correct. The version of Lion you have on your old disk will not boot on the new machine.
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Clinton

Numbers on new retina macbook pro does not work correctly??

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No, your right, it doesnt exactly fill you with confidence having parted with the large sum of cash for this machine. Having done a bit of sniffing around about this issue, I have discovered that apparently apple are launching iworks x at the end of July. Hopefully the new version will fix it. Another annoying thing is that office for mac is really bad visually aswell and you cant stop it from running in low resolution mode! Needs sorting as I use spreadsheets alot.

Brand new MacBook Pro 2012 not booting install of Mountain Lion

Hi,
I have a brand new 15" MacBook Pro 2012 model (2.6Ghz, 8GB Ram) - works fine on OS X Lion. As I had just bought it I decided to upgrade it to Mountain Lion straight away, and here's where the problems start.
After apparent install the machine re-boots, but upon re-boot I get what I have found to be called 'the grey screen of death' where the loading icon disappears and the apple logo appears and the screen dulls slightly. I have also noticed that through the install process I lose keyboard and trackpad funcionality and the 'spinning wheel of death' froze, even though the loading icon contined to countdown the minutes till install.
I have read many threads online now about how to reboot and reinstall OS X Lion, I have done this succesfully. I managed to save the OS X Mountain Lion files to an external device and attempt to reboot that way - same problems!
How on earth do I get OS X Mountain Lion working on this machine?
From the threads I have read no one has answered this - they simply answer how to reboot into OS X Lion. Others have stated that they have been in to see Apple's "Genuis" bar and the "Genious's" cannot explain the problem and attempt to put it down to hard drive failures etc. Problem is, there seems to be a **** of a lot of people out there with the same issue - surely it's OS problems and not hardware if it's a brand new MacBook?
Has anyone else experienced this? And does anyone else have a solution to my problem?
For the record, I have updated my EFI and firmware as well as my operating system before attempting install.
Cheers,
Leigh

Welcome to the Apple Support Communities
As you've Mountain Lion, press Command and R keys on boot, open Disk Utility, erase the drive and reinstall Mountain Lion

MacBook Pro does not work

I am very frustrated. To make a long story short, my dog knocked down my macbook and it got destroyed. I purchased all the parts on Ebay . i bought all the parts on ebay. Here is the issue. The parts i purchased from ebay are brand new and work. the last issue that i had was with the keyboard. so i bought a new keyboard replacement from factory brand new.After installing the new keyboard, i do not know what happened to the laptop but it does not work properly anymore.
Here are the issues:
1. The computer becomes overheated very fast
2. the computer takes a long time to load when starting
3. the keyboard does not work
Here is another issue: the airport card is brand new yet the system does not pick it up.
The computer worked perfectly until i replaced the old keyboard with the new one.
i tried to do a diagnostic and it does not work. the computer freezes during the diagnostic. it does not finish and the computer overheats. feel so frustrated. i was so close to finally fixing my laptop. i am lost.
macbook pro unibody mid 09 a1286. not sure about the operating system.

Do you have a wired keyboard?
"Yes, the keyboard works. It powers the computer, however, the keyboard keys don't work."
So the power button works but the keyboard doesn't.
Pull the connector to the keyboard and start the computer using the power pads as below:
http://www.insidemylaptop.com/turn-on-macbook-pro-laptop-without-power-button-lo cating-power-on-pads/
Be very careful doing this. Carefully identify the power pads and only touch them.
"macbook pro unibody mid 09"
size?

Installation of Leo on PowerBook from my MacBook Pro does not work

Hi there
I just wanted to upgrade my old PowerBook with Leo 10.5.
Since the CD Drive is defect I just installed it over Firewire from my MacBook Pro.
I did a complete new install to clean up everything.
The installation worked fine, and I can also start the system from my MB Pro.
However, I am not able to manage that my PowerBook starts on its own.
It shows always that the OS is not found (Mac&? symbol blinking).
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Does anyone know this problem? Help is appreciated. Thanks.

If you have the Leopard Family Pack, it will work on both Intel and PPC computers. However, a Leopard DVD that is shipped with a computer will only work on that computer.
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Brand new MacBook Pro does not work

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