Brand new MacBookPro 13" , Stuck at White Screen with gray apple and spinning gear.

Brand new MacBookPro 13" , Stuck at White Screen with gray apple and spinning gear.
This MBP apparently didn't come with a DVD and safe mode ( holding shift at boot up ) isn't working.
Any ideas would be most appreciated.

Call AppleCare. You should not be having problems with a brand-new machine.

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MacBook will turn on to white screen with gray apple and loading bar, will load very little and then turn off. What do I do?

MacBook will turn on to white screen with gray apple and loading bar, will load very little and then turn off. What do I do?

Bescobar23,
which model MacBook do you have, and which version of OS X is installed on it?

Imac G5 stuck on white loading screen with gray apple and spinning wheel

I purchased this imac from a rebutable seller on ebay. He obviously had it working before he sent it to me, and he has been helpfull the whole way through, so I am positive this computer is not junk. When I recieved it, I plugged it in and turned it on, at first nothing would show up on the screen and the fans came on. Then, I contacted the seller and he told me to hold the shift key while turning it on. That did work to some extent. Now when I turn it on, it is stuck on the white screen with the gray apple and the spinning wheel. He had just updated and installed EVERYTHING imaginable so I am positive everything is up to date. I am not sure what to do, I have researched this but I cannot seem to find an answer. Oh, and even know on the white screen the fans turn on. It is quite weird.
Well, I hope someone can help. Thank you.

Call AppleCare. You should not be having problems with a brand-new machine.

When i turn on my Mac book air I get a white screen with an apple and spinning pinwheel

Why won't my Mac book air turn on? I get a white screen with apple and spinning pinwheel.

If you wish help you are going to have to tell us more then that.
What version of OS X is your MBA running?
What did you change before this started?
Allan

I went away for a week and shut my MacBook Pro down. Since being back it has been super slow so I decided to restart it. Now it gets stuck at the white screen with the apple and spinning circle. HELP!!! I tried restarting over again and it didnt help.

Sometimes it will stay at the apple screen and sometimes it just shuts back off. The battery is fully charged.

ashleymay wrote:
I'm pretty sure it's mountain lion. Neither of your links worked tho, but thanks for trying! I'm new to Macs and only really know the basics of how to use it. When I power on and hold the option key I can chose to recover my Mac. What will that do? Will I lose pictures and stuff? I just went to Mexico and all my pics are on there and I'd hate to lose them, also lots of pics of my little boy.
Hmmmm, they are both working for me. What happened when you clicked on the links? Any error messages?

TS1367 My MacBook turned on but is stuck on the white screen with the apple and the loading circle.

My MacBook turned on but is stuck on the white screen with the apple and the loading circle.

Hi there Mpontari,
I would recommend taking a look at the troubleshooting steps found in the article below.
Mac OS X: Gray screen appears during startup
http://support.apple.com/kb/ts2570
-Griff W.

Last night I did an update and now when I turn on my macbook it just goes to the white screen with the apple and stays like that.

Last night I did an update and now when I turn on my macbook it just goes to the white screen with the apple and stays like that. How do I fix this issue?

Take each of these steps that you haven't already tried. Stop when the problem is resolved.
To restart an unresponsive computer, press and hold the power button for a few seconds until the power shuts off, then release, wait a few more seconds, and press it again briefly.
Step 1
The first step in dealing with a startup failure is to secure the data. If you want to preserve the contents of the startup drive, and you don't already have at least one current backup, you must try to back up now, before you do anything else. It may or may not be possible. If you don't care about the data that has changed since the last backup, you can skip this step.
There are several ways to back up a Mac that is unable to start. You need an external hard drive to hold the backup data.
a. Start up from the Recovery partition, or from a local Time Machine backup volume (option key at startup.) When the OS X Utilities screen appears, launch Disk Utility and follow the instructions in this support article, under “Instructions for backing up to an external hard disk via Disk Utility.” The article refers to starting up from a DVD, but the procedure in Recovery mode is the same. You don't need a DVD if you're running OS X 10.7 or later.
b. If Step 1a fails because of disk errors, and no other Mac is available, then you may be able to salvage some of your files by copying them in the Finder. If you already have an external drive with OS X installed, start up from it. Otherwise, if you have Internet access, follow the instructions on this page to prepare the external drive and install OS X on it. You'll use the Recovery installer, rather than downloading it from the App Store.
c. If you have access to a working Mac, and both it and the non-working Mac have FireWire or Thunderbolt ports, start the non-working Mac in target disk mode. Use the working Mac to copy the data to another drive. This technique won't work with USB, Ethernet, Wi-Fi, or Bluetooth.
d. If the internal drive of the non-working Mac is user-replaceable, remove it and mount it in an external enclosure or drive dock. Use another Mac to copy the data.
Step 2
If the startup process stops at a blank gray screen with no Apple logo or spinning "daisy wheel," then the startup volume may be full. If you had previously seen warnings of low disk space, this is almost certainly the case. You might be able to start up in safe mode even though you can't start up normally. Otherwise, start up from an external drive, or else use the technique in Step 1b, 1c, or 1d to mount the internal drive and delete some files. According to Apple documentation, you need at least 9 GB of available space on the startup volume (as shown in the Finder Info window) for normal operation.
Step 3
Sometimes a startup failure can be resolved by resetting the NVRAM.
Step 4
If a desktop Mac hangs at a plain gray screen with a movable cursor, the keyboard may not be recognized. Press and hold the button on the side of an Apple wireless keyboard to make it discoverable. If need be, replace or recharge the batteries. If you're using a USB keyboard connected to a hub, connect it to a built-in port.
Step 5
If there's a built-in optical drive, a disc may be stuck in it. Follow these instructions to eject it.
Step 6
Press and hold the power button until the power shuts off. Disconnect all wired peripherals except those needed to start up, and remove all aftermarket expansion cards. Use a different keyboard and/or mouse, if those devices are wired. If you can start up now, one of the devices you disconnected, or a combination of them, is causing the problem. Finding out which one is a process of elimination.
Step 7
If you've started from an external storage device, make sure that the internal startup volume is selected in the Startup Disk pane of System Preferences.
Start up in safe mode. Note: If FileVault is enabled in OS X 10.9 or earlier, or if a firmware password is set, or if the startup volume is a software RAID, you can’t do this. Post for further instructions.
Safe mode is much slower to start and run than normal, and some things won’t work at all, including wireless networking on certain Macs.
The login screen appears even if you usually log in automatically. You must know the login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
When you start up in safe mode, it's normal to see a dark gray progress bar on a light gray background. If the progress bar gets stuck for more than a few minutes, or if the system shuts down automatically while the progress bar is displayed, the startup volume is corrupt and the drive is probably malfunctioning. In that case, go to Step 11. If you ever have another problem with the drive, replace it immediately.
If you can start and log in in safe mode, empty the Trash, and then open the Finder Info window on the startup volume ("Macintosh HD," unless you gave it a different name.) Check that you have at least 9 GB of available space, as shown in the window. If you don't, copy as many files as necessary to another volume (not another folder on the same volume) and delete the originals. Deletion isn't complete until you empty the Trash again. Do this until the available space is more than 9 GB. Then restart as usual (i.e., not in safe mode.)
If the startup process hangs again, the problem is likely caused by a third-party system modification that you installed. Post for further instructions.
Step 8
Launch Disk Utility in Recovery mode (see Step 1.) Select the startup volume, then run Repair Disk. If any problems are found, repeat until clear. If Disk Utility reports that the volume can't be repaired, the drive has malfunctioned and should be replaced. You might choose to tolerate one such malfunction in the life of the drive. In that case, erase the volume and restore from a backup. If the same thing ever happens again, replace the drive immediately.
This is one of the rare situations in which you should also run Repair Permissions, ignoring the false warnings it may produce. Look for the line "Permissions repair complete" at the end of the output. Then restart as usual.
Step 9
If the startup device is an aftermarket SSD, it may need a firmware update and/or a forced "garbage collection." Instructions for doing this with a Crucial-branded SSD were posted here. Some of those instructions may apply to other brands of SSD, but you should check with the vendor's tech support.
Step 10
Reinstall the OS. If the Mac was upgraded from an older version of OS X, you’ll need the Apple ID and password you used to upgrade.
Step 11
Do as in Step 9, but this time erase the startup volume in Disk Utility before installing. The system should automatically restart into the Setup Assistant. Follow the prompts to transfer the data from a Time Machine or other backup.
Step 12
This step applies only to models that have a logic-board ("PRAM") battery: all Mac Pro's and some others (not current models.) Both desktop and portable Macs used to have such a battery. The logic-board battery, if there is one, is separate from the main battery of a portable. A dead logic-board battery can cause a startup failure. Typically the failure will be preceded by loss of the settings for the startup disk and system clock. See the user manual for replacement instructions. You may have to take the machine to a service provider to have the battery replaced.
Step 13
If you get this far, you're probably dealing with a hardware fault. Make a "Genius" appointment at an Apple Store, or go to another authorized service provider.

My iMacG5 will only boot to white screen, gray apple and spinning gear. Help?

My iMacG5 will only boot to white screen, gray apple and spinning gear. Help?
Also not totally sure if it's an Intel based computer, but that's what I recall. Any way to check, since I can't get to About This Mac window?
It's running on OSX Leopard 10.5.4
First symptom = running slowly - then it kind of froze with color wheel spinning - thought a forced shut down would help - help power button til off, then white screen, gray apple and spinning gear.
Have tried...
1. Turn off the computer by choosing Shut Down from the Apple menu, or by holding the power button until the computer turns off.
2. Unplug all cables from the computer, including the power cord.
3. Wait 10 seconds.
4. Plug in the power cord while simultaneously pressing and holding the power button on the back of the computer.
5. Let go of the power button.
6. Press the power button once more to start up your iMac.
Then try booting from your install disc again.
- No change
And...
Booting From An OS X Installer Disc
1. Insert OS X Installer Disc into the optical drive.
2. Restart the computer.
3. Immediately after the chime press and hold down the "C" key.
4. Release the key when the spinning gear below the dark gray Apple logo
appears.
5. Wait for installer to finish loading.
- The fan just got louder.
Thanks for your help.

You need to do an Erase and Install or an Archive and Install depending on whether the hard drive is OK or needs to be reformatted.
Start by booting from your Leopard DVD. The rest is just following directions.
How to Perform an Archive and Install
An Archive and Install will NOT erase your hard drive, but you must have sufficient free space for a second OS X installation which could be from 3-9 GBs depending upon the version of OS X and selected installation options. The free space requirement is over and above normal free space requirements which should be at least 6-10 GBs. Read all the linked references carefully before proceeding.
1. Be sure to use Disk Utility first to repair the disk before performing the Archive and Install.
Repairing the Hard Drive and Permissions
Boot from your OS X Installer disc. After the installer loads select your language and click on the Continue button. When the menu bar appears select Disk Utility from the Installer menu (Utilities menu for Tiger, Leopard or Snow Leopard.) After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the installer. Now restart normally.
If DU reports errors it cannot fix, then you will need Disk Warrior and/or Tech Tool Pro to repair the drive. If you don't have either of them or if neither of them can fix the drive, then you will need to reformat the drive and reinstall OS X.
2. Do not proceed with an Archive and Install if DU reports errors it cannot fix. In that case use Disk Warrior and/or TechTool Pro to repair the hard drive. If neither can repair the drive, then you will have to erase the drive and reinstall from scratch.
3. Boot from your OS X Installer disc. After the installer loads select your language and click on the Continue button. When you reach the screen to select a destination drive click once on the destination drive then click on the Option button. Select the Archive and Install option. You have an option to preserve users and network preferences. Only select this option if you are sure you have no corrupted files in your user accounts. Otherwise leave this option unchecked. Click on the OK button and continue with the OS X Installation.
4. Upon completion of the Archive and Install you will have a Previous System Folder in the root directory. You should retain the PSF until you are sure you do not need to manually transfer any items from the PSF to your newly installed system.
5. After moving any items you want to keep from the PSF you should delete it. You can back it up if you prefer, but you must delete it from the hard drive.
6. You can now download a Combo Updater directly from Apple's download site to update your new system to the desired version as well as install any security or other updates. You can also do this using Software Update.

My imac starts up with a white screen, gray apple and spinning gear and is frozen on that screen. What can I do?

my imac starts up with a white screen, gray apple and spinning gear and is frozen on that screen. What can I do?

Start your iMac with the original DVD that camera with the system. Then open disk utility and repair your hard drive, also repair your permissions.

What do I do when I start my iMac I get a white screen with an apple and a moving circle?

All I get when my iMac is turned on is a white screen with an apple and a moving circle. What should I do to get the iMac to boot?

Do you have reliable backup you can restore from, as an erase and re-install may be required?
Before you got down that route, it's possible that it might get fixed if you try again. Not sure about that particular error, but I have had errors in the past that Disk Utility wouldn't fix on the first attempt but then subsequently did.
It's also possible that the (around $99, I think) Disk Warrior might resolve it - but not guaranteed.
However, I just found this thread: https://discussions.apple.com/thread/3862376?start=15&tstart=0 have a look at Nirvi's post at the end - there may be hope (I've not tried this, although it seems to have helped a few, although not everybody - so at your own risk and I wouldn't try it if I didn't have backup).

MacBook pro doesnt turn on it straus in the white screen with the apple and a circle and themes turns off it starter web i put ultimate lion x version

My computer MacBook pro want turn on it started when input the lion ultimate versión it straus in the white screen with the Apple and the circle ten it goes off

Try starting your computer by holding down the command + R keys, then run disk utility on your hard drive to verify/repair it. Take a look at his link, http://support.apple.com/kb/HT1782

White screen with gray Apple logo.

Could anybody help me? i bought my MacBook, about 3 months ago and never had any problems with it, 3 days ago i want to restart it after i tried to make an actuallitation... so when i did it just appears a white screen with gray apple logo, and no timer going... i look for help here in the apple discussions, and some guy seem to have the same problem... i did just what the other user recomended, i insert the original cd, while press the C key, and went to disk utilities on the bar on top, and clik on Repair Disk. When i did it appears a list of things that says:
Verify and Repair volumen “Macintosh HD”
Checkin Journaled HFS Plus volume
Checkin Extents Overflow file
Checkin Catalog file.
Checkin multi-linked files.
Checkin Catalog hierarchy
Checkin Extended Attributes file
Checkin volume bitmap
Checkin volume information
The volume Macintosh HD appears to be OK. (Font in green)
Then i didnt know what to do so i restarted and after that it appears the same White screen with gray Apple logo.
If somebody can help me, i will apreciate it, Thanks.

Your system info shows you are using OS 10.1. How is that possible if your Macbook is only 3 months old? You will need to correct the information if incorrect & insert the correct information.
After disconnecting all periperals try Resetting your Mac's PRAM and NVRAM. If that does not work try Apple Portables: Resetting the System Management Controller (SMC)
Since you are still under warranty, you can contact Apple about the problem if the solutions do not work.

Stuck at white screen with grey apple logo

When I turn on my MacBook Pro, it is stuck at the white screen with grey apple logo. What do I do?
Thank you!

I was looking at this and it helped! http://support.apple.com/kb/TS2570
1) Disconnect, test peripheral devices and network cables - didn't work
2) Perform a Safe Boot - didn't work
3) Reset the NVRAM / PRAM - worked, yay!

Installing IOS 8 on my iPad stuck on white screen with the apple. Help please?

I'm in the process of installing IOS 8 on my iPad 3, and it is still on the white screen with the apple. It has been on this screen for 24 hours now with no change. Can anyone help?

If it has NEVER been jailbroke, here are some standard repair procedures:
First, try a system reset. It cures many ills and it's quick, easy and harmless...
Hold down the on/off switch and the Home button simultaneously until you see the Apple logo. Ignore the "Slide to power off" text if it appears. You will not lose any apps, data, music, movies, settings, etc.
If the Reset doesn't work, try a Restore. Note that it's nowhere near as quick as a Reset. It could take well over an hour! Connect via cable to the computer that you use for sync. From iTunes, select the iPad/iPod and then select the Summary tab. Follow the on-screen directions for Restore and be sure to say "yes" to the backup. You will be warned that all data (apps, music, movies, etc.) will be erased but, as the Restore finishes, you will be asked if you wish the contents of the backup to be copied to the iPad/iPod. Again, say "yes."
At the end of the basic Restore, you will be asked if you wish to sync the iPad/iPod. As before, say "yes." Note that that sync selection will disappear and the Restore will end if you do not respond within a reasonable time. If that happens, only the apps that are part of the IOS will appear on your device. Corrective action is simple - choose manual "Sync" from the bottom right of iTunes.
If you're unable to do the Restore (or it doesn't help), go into Recovery Mode per the instructions here. You WILL lose all of your data (game scores, etc,) but, for the most part, you can redownload apps and music without being charged again. Also, read this.

My MBP wouldn't start this morning, it was just stuck on white screen with grey logo and fan running. I replaced my magsafe power cord and resolved starting issue. Now I can't connect to internet and iTunes won't load??? Help?

This morning I was just getting the white screen with logo and status bar with fan running. I thought it was an issue with the power adapter so I went out and replaced it. MBP will start now, but won't connect to internet. I have full wi-fi signal. Also, when I try to launch iTunes, it just quits right away. Please help?
-A

Reinstall OS X without erasing the drive
1. Repair the Hard Drive and Permissions
Boot from your Snow Leopard Installer disc. After the installer loads select your language and click on the Continue button. When the menu bar appears select Disk Utility from the Utilities menu. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the installer.
If DU reports errors it cannot fix, then you will need Disk Warrior and/or Tech Tool Pro to repair the drive. If you don't have either of them or if neither of them can fix the drive, then you will need to reformat the drive and reinstall OS X.
2. Reinstall Snow Leopard
If the drive is OK then quit DU and return to the installer. Proceed with reinstalling OS X. Note that the Snow Leopard installer will not erase your drive or disturb your files. After installing a fresh copy of OS X the installer will move your Home folder, third-party applications, support items, and network preferences into the newly installed system.
Download and install Mac OS X 10.6.8 Update Combo v1.1.

Brand new MacBookPro 13" , Stuck at White Screen with gray apple and spinning gear.

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