Broadband failed and no-one in BT knows why or how...
Hi,
Basically as psrt of my job one of my benefits is free broadband.
I've recently moved into a new property and ordered a phone line to get this setup on.
I then proceeded to order the Broadband via the weblink provided by my company.
I was to be connected on the 5th of November and have been stuck on "in progress" since, no-one from BT contacted me, I had to chase on every occasion.
First few times I was told I'd be called back, which did not happen.
I then got word that it had failed, no reason why but i was promised a call back to set it up again, this of course did not happen.
I contacted again and finally got a CS rep that advised me that this is setup automatically and they do not have any ability to deal with this!?
I'm also paying for a BT phoneline I do not use other than to get broadband... broadband which I do not have.
Anyways, I'm tired of going around in circles over this and would very much appreciate it if someone could direct me to anyone that can help get this sorted for me.
thanks.
Kris.
Hi
I am sorry to see you are having problems
I suggest you contact the forum mods they should be able to get this problem sorted for you this is a link to them http://bt.custhelp.com/app/contact_email/c/4951
They normally reply by email or phone directly to you within 3 working days they will take personal ownership of your problem until resolved and will keep you informed of progress
They are a UK based BT specialist team who have a good record at getting problems solved
This is a customer to customer self help forum the only BT presence here are the forum moderators
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’
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