Broadband issues

I have spoken to BT multiple times regarding this issue and as of yet after 3 months of trying have not managed to get it resolved.
I took on a new business and the owner of the building already had 3 phone lines so I agreed to take one of these off him and at the same time i also arranged for a broadband account on the line, I was using a Bt business hub (I actually have 2 but they are both the same results wise)
Issue 1 - If I use any router other than a BT homehub 2, my line only syncs at 8mb despite me being on ADSL2+ and 400 yards from my exchange, however with the homehub 2 I get 24mb sync speed, but still only 448 upload sync speed.
Issue 2 - 448K upload sync speed
I called BT who admitted that a fault was present and sent out an engineer who could not find any fault, he tried a brand new homehub 3 and a brand new business router neither of which would sync at the higher speed, he couldnt explain this neither he nor any of the "tech support" I speak to have apparently ever heard of this issue before.
What he did say though is that the line stats indicate that my line is capped and I should ring and ask for the cap to be removed, anyone I speak to is adamant that the upload speed has not been capped and the best offer I have had so far is to set the line back to the 10 day training period, which I accepted and it made no difference.
The homehub 2 is to be quite blunt rubbish, I don't like them, the menus are not user friendly, getting simple information out of it takes far to long and it is SLOW.
I ran a speed test last night on the BT speedchecker site and results are as below
Download speedachieved during the test was - 19248 Kbps
For your connection, the acceptable range of speeds is 4000-21000 Kbps.
Additional Information:
Your DSL Connection Rate :23896 Kbps(DOWN-STREAM), 443 Kbps(UP-STREAM)
IP Profile for your line is - 21083 Kbps
>Upload speed achieved during the test was - 366 Kbps
Additional Information:
Upstream Rate IP profile on your line is - 443 Kbps
I have also recorded the line stats from my router which indicate no faults or issues and I should be getting over a 1mb connection up, results as below
ADSL line status
Connection information
Line state Connected
Connection time 42 days, 1:27:50
Downstream 23,896 Kbps
Upstream 443 Kbps
ADSL settings
VPI/VCI 0/38
Type PPPoA
Modulation ITU-T G.992.5
Latency type Interleaved
Noise margin (Down/Up) 4.0 dB / 32.5 dB
Line attenuation (Down/Up) 8.5 dB / 5.0 dB
Output power (Down/Up) 0.0 dBm / 12.2 dBm

hi contact the forum mods and ask them to get your upload speed reset they should be able to get your problem sorted for you this is a link to them
http://bt.custhelp.com/app/contact_email/c/4951
they normally reply by email or phone directly to you within 72 hours
They are a UK based BT specialist team who have a good record at getting problems solved
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

Similar Messages

Help!! Slow Broadband Issues

Hi There,
I was hoping that someone may be able to help me with an Issue I am having with the Speed of our ADSL Broadband.
Unfortunatley the BT Call centre have not been much help and after being cut off four times yesterday we are pulling our hair out.
We recently moved to BT (1 month ago) from Talk Talk and to start with our broadband download speed was around 16Mbps, but in the last week or so it has fallen to 234kbps. I have seen on here that this maybe down to thge IP Profile which according to the BT helpdesk has been reset.
The hub is showing the following Line parameters (note the difference in U\L & D\L noise margin)
When the profile is reset does the Hub need to be left powered on?
Can anyone offer any suggestions?
ADSL Line Status
Connection Information
Line state:
Connected
Connection time:
0 days, 00:10:51
Downstream:
287.1 Kbps
Upstream:
1.153 Mbps
ADSL Settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.5 Annex A
Latency type:
Interleaved
Noise margin (Down/Up):
28.4 dB / 6.1 dB
Line attenuation (Down/Up):
14.4 dB / 9.1 dB
Output power (Down/Up):
14.4 dBm / 12.4 dBm
FEC Events (Down/Up):
0 / 0
CRC Events (Down/Up):
0 / 1
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
HEC Events (Down/Up):
0 / 0
Error Seconds (Local/Remote):
0 / 1

You must leave your home hub turned on and connected to your phone line for at least five days.
During that time, do not reset or disconnect it.
If your download speed has not increased after that time, then return to this thread for assistance.
Thank you
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

Ongoing Broadband Issue - Any help would be much a...

Hi,
I have had an ongoing issue with broadband speed for the last few months. I have spent hours on the phone to BT but I am still not getting anywhere. Everytime I report a slow speed (as in IP Profile of 135 and download speed of ~ 80mbps) I am assured by the technical team that they will resolve it once and for all, but everytime I am told they have reset things, changed the channel etc and I have to wait anything from 48hrs to 15 days. The speed will then improve for a bit before going back down again. I have had an engineer out who has found no issues but did replace the front of the main socket with a new one with a built in filter.
I only have the one main socket in the house and I have the bt home hub plugged in and my main phone plugged in to it.
Other things I have noticed are that there is a constant fuzzy noise on the phone line (although this disappeared instantly when I had to switch off the hub for one of the tests BT did). Often when using the phone I can hear a dial up noise in the background. And finally I have also noticed that if I'm online and then use the phone, I will very often lose my internet connection. When I hang up the internet connection is restored.
All of this seems to suggest a filter problem maybe? But I have tried 3 different microfilters and the new built in filter and the problem has been ongoing throughout.
I have tried to explain all of this to the offshore technical team, but instead of listening, they just tell me that they can fix my speed issue and I should rest assured that it will not occur again. I have supposedly spoken to managers and supervisors who will personally deal with it, and have even been promised a line upgrade and a 34M connection which was supposed to be active yesterday with a call last night to check but still nothing and no call (again).
Does anyone have any ideas as to how I can progress this? I have had the connection 7 months so am still under contract so I am stuck with BT for the next 5 months at least. I am just not sure what to try next.
Many thanks
Lisa

ok no problems can you please do the following things they will help in sorting out your problems
If you post the full stats from your router
For homehub – type 192.168.1.254 into your browser
Navigate to ADSL Settings or use the A-Z at the top right of the home page and scroll down to ADSL Settings and click on it
Click on More Details and then post the full results.
And post the full results from http://speedtester.bt.com/
can you also do the bt quiet line test dial 17070 select option 2 you should hear no noise post back those results as well and will then be able to advise further
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

Broadband issues, Been going on for months now...

Basically i joined BT back in January 2010, First month i had a few dropping connections put that down to basic things such as the line stablizing, February it didnt get any better so rang BT regarding it, They sent an Engineer, After fault finding he had no clue as to the fault so i monitored it myself over the next few days and worked out an emerging pattern, My Flat is situated not 30ft from the West Coast Mainline with the high speed Electric trains going past, Everytime a Train passes the interference thrown off from the line was enough to knock out the connection to the Server. Called BT again in March they sent an engineer who capped my line at 3.4mb/s 60% of what the maximum speed was to give me some stability that fixed the issue for a time until the next month when the server reset the speed back to the original value (something to do with it testing what the max possible speed was) Trouble was the test was done under conditions where the trains were not passing at that moment, Yet more dropping connection issues, they sent a 3rd Engineer out, he fitted a ADSL Faceplate to my Socket and said he figured it was the electrical interference messing with the microfilter, he turned down the INR Values back to 60% after i told him what the previous Engineer had done, it was fixed for another month...
April there was a 4th Engineer whom fitted a Small filter box above the socket, turned down the INR again it worked,
May the issues came back at the beginning of the month, I rang on the phone and stated what the issue was, what the solution was and what they needed to do to fix it... Reduce the INR, "We can't do that we need to send an engineer" So they sent an Engineer AFTER reducing the INR Server side, so the engineers call out was pointless.(5 Engineers so far)
June, July, August; All the same arguements with the Tech support with the issue the same questions asking if im wired if im wireless... All the time the answers remaining the same and the fix to the fault which was reducing the INR
September; Sent out the 6th Engineer... He came around i said mate you're wasting your time i can tell you what you need to to do fix it. he said he was here to double check everything was as it should be, he phoned one of his mates who was a rain engineer they said the fault would be down the the frequency. So i called BT told them about his recommendations, to send a Rain engineer to assess the situation, Remove me from the 21CN Network back to a 20CN Network and that should fix all of the issues.. But it didnt.
October, Someone cancelled the order for the 20CN Network, order had to be redone, was given a supervisor who monitored the case, called me every 2 days to notify me of progress, said he was awaiting a reply from BT Wholesale...
November, same issues with the internet rang to find out the status of the 20CN network, Still waiting for the reply.
December, Issues returned with a vengence, 20 disconnections in the space of time of 2 hours, worst it had ever been totally unplayable, rang BT they capped my line to 3mb/s Was still laggy.
29/12; 4 more disconnections in the space of an hour, Rang 150 to the Tech support desk, the woman i spoke to said she was running line tests and everything seemed ok, i explained the problem and how frustrated i was with it, requested to be placed through to cancel my BT line, her supervisor requested to speak to me to double check her work everything seemed fine, he transfered me, i got a customer rep who said i would have to pay for the rest of the contract because i wanted to get out early, i said why should i have to pay when im not getting the service i should without having to constantly call up and tell people how to fix it. he said Tech support hadn't authorised a free disconnection, requested to go back to Tech support to ask why, he said he was passing me through, 10 minutes of listening to music before the line went dead...
Called back through to the tech support, got another guy who went through all the basic connectivity checked the line, checked the setup, how i had my wiring, if i was Ethernet, asked me if it was ok to call my mobile while he ran a line test, as he was running the first line test he couldnt see anything, then a train passed and he HEARD the magnetic interference on my mobile!! the crackling of the signal, he then said well its enough to put out your mobile connection so im going to speak to my supervisor, I then had them both speaking to customer services regarding the issues to find out there was no chance of me ever getting a 20 CN Network because the technology is no longer in my Exchange
So my question is this... IF they cannot fix the issue by moving me over to a 20CN network, and im unable to access the fibre optic broadband due to the area, and im stuck on a connection that disconnects me everytime a train passes... What can i do as a solution, That isnt my fault its an external problem and i don't see why i should have to pay for an appauling service which i barely get.. disconnections every 30 minutes or so. 15 minutes at peak times... Should I have to peddle the responsability of paying the contract fee to get out of contract with bt because i live next to a train line? i dont think so... they cant offer me an Alternative service which would work so they can't fix the issue... which makes it THEIR Fault. not mine.
Sorry for the long post, alot to fit in and im pretty **bleep** annoyed about the whole thing

Sounds you have done all and more, you are right the tech team do have to refer you to cancellations, indeed to disconnected every 15 mins peak time and 30 mins standard is totally unacceptable situation to be in.
From personal experience I would suggest you phone back the tech team with your information you have, read your saga out and refuse all the normal suggestions like resetting and engineers appointments, as you have done this many times, state your cost of service and the "material loss" to you and lack of confidence in their product, they will want to try and fix the issue (LOL) they gave me 24 hrs and kept their promise of releasing me free with MAc code.I would also complain to BT by email they will contact you back, also mail Bt CEO for good measure and begin the OFCOM route.
You do really have to play hard ball with them always be polite with them, you have been more than willing in aiding them to fix your connection and they are really now treating you as a number rather than valued customer.
If you like mail the Mods here, who do make the difference.
Mortgage Advisor 2000-2008
Green Energy Advisor 2008-2010
Charity Health Care Provider Advisor 2010-
I'm alright Jack....

Hi i have lost access to my broadband WIFI ( i have BT home hub) and despite trying everything inc turnin everything off, reinstalling onto ipad nothing is working I do have access on my desk top so i dont think its a broadband issue any ideas? miss my Ip

Hi Twice recently I have lost access to my BT homehub broadband wifi have tried all sorts inc turning everything off from router through tried also to disconnect my Ipad accedd and then reinstall but again no joy Im not very tech savvy so basic instructions please
I stll have access to broadband on my desk top so i dont think the problem is with provider or router more like the connection between my router and my Ipad
please can anyone help really lost without my IPad have using my desktop now
Thanks Ann

Do you have other mobile devices that can connect to your wifi with out issue?
Try this:
Reboot ipad by pressing and holding both the home and sleep/wake buttons at the same time until the apple logo appears on the screen, then let go. Then try to connect to network.
Go to settings, Toggle airplane mode on/off. Make sure bluetooth is off. Turn on wif (airplane mode off). Try to connect.
Reset Network Settings
Go to settings/general/reset/reset network settings. Then try to connect to network.
If its your home router, then reboot router by unplugging for 5-10min. (do this while you're resetting network settings).
If problem persists, then check for firmware updates on your router.(you check router manufacturer support website for downloads and instructions).

Broadband Issues and a Noisey Line.

OK first post so ill lay this out best i can.
Just moved home and now have BT for the the phone line, Broadband and BT Vision.
Now when they line was activated speeds were all over anything from 4meg - 8meg at any time, I know there is a settling in period however the line itself had plenty of static on the dial tone. So I checked the stats on the Bt Hub however i can only get the downstream/upstream info and connection time. Bit annoying that i cant find exact stats to view the line attenuation, anway.
Over a couple of days the connection time was constantly being reset and the Downstream value was decreasing so unsure of quality of installation in the property i had a look and removed numerous extended boxes and brought the Master Socket to the main cable in. Since then the noise on the line has gone and the Hub has maintained its connection for 4 days now. I also removed the powerline adapter for the BT vision since the BB being recieved is well unsuitable to stream anything it seemed pointless leaving it in if its possible to cause issues.
Now my query is this because of the first week of D/c and very noisey line will my BB have been banded by the equipment at the exchange? Is it possible to reset this so it can go thru the tests to see if i can recieve greater speeds?
Just seems odd that in the first few days i was getting higher speeds like 4-8meg and now my downstream is capped at 2meg. Yet at the worst point prior to removing unecesary boxes and extensions i was as low as 500kbps.
On a 2nd note how do i view further connection stats on a BTHub 4 ?
Apologies for the wall of text.
Solved!
Go to Solution.

FAQ
1. Best Effort Test: -provides background information.
Download Speed
2.46 Mbps
0 Mbps
2 Mbps
Max Achievable Speed
Download speedachieved during the test was - 2.46 Mbps
For your connection, the acceptable range of speeds is 0.8 Mbps-2 Mbps.
IP Profile for your line is - 2.23 Mbps
2. Upstream Test: -provides background information.
Upload Speed
0.38 Mbps
0 Mbps
0.45 Mbps
Max Achievable Speed
Upload speed achieved during the test was - 0.38Mbps
Additional Information:
Upstream Rate IP profile on your line is - 0.45 Mbps

Internet/ Broadband Issues

I have a BT router that allows me to use the internet anywhere in my home. Its gotten into the habit of losing broadband connection randomly, then turning on again. Also if the phone rings, it will turn off too. I need to use the internet frequently as i am a student and need to revise for exams and such, and when im not studying, i like to spend my time on my xbox. But due to bad connections i cant play online properly. My parents also have set up an office next door to my house (off the same phone wire) and they have BT broadband too, yet whenever the phone rings the internet is fine for them. In the office i can watch a 25 minute long clip on the internet without any buffering issues, whereas in my own home i have to wait 20 minutes for a 3 minute clip to buffer. This can't be right surely? Can anyone help? Please?

IanC wrote:
RogerB wrote:
Well if you have 2 lots of broadband, you must have 2 lines....
It follows your line is faulty or noisy, and phone calls are dropping the connection.
Or there's something amiss with the filtering...
Indeed, but I was thinking along the lines of...well if his bb is not good at streaming....and his phone drops the con....if it was 1 broadband loop, they wouldn;t be able to stream either...coz the IP and throughput would be on the floor.. unless of course they were just lucky, and there weren't enough drops to erode the IP profile.
Taking bets on 2 lines...??

Trying to resolve broadband issue.

Hey all. Hoping you guys could help me.
Background:
-moved into new flat last Friday and had arranged for my bt service to be moved across from my old flat. Same number, same package. (fyi the new flat is in the same development as the old flat)
- Broadband was cut off from old flat on the day and I received a text telling me the switch was successful and that the service can be used.
- plugged in bt hub and I got a red light on the broadband symbol (power and wifi were blue). Was like this until sunday.
- on Sunday received a text from bt telling me service was again ready to use. Reset the hub and then the broadband symbol was switching between off and orange flashing.
- left it till yesterday (Monday) and with no luck decided to call bt. They took me through all the steps etc and I made sure everything was done correctly. Still no joy
- bought a phone and plugged it in. No dial tone. Although when I ring the land line from my mobile, the number rings, but the house phone doesnt!
- have no idea what to do next.
- have opened up all sockets and non of them are master. All have the same wiring
- have three filters and found one that works, so that's no problem.
- the previous tenants said the line was working last week
- my bt online account says everything is working
- there are no service problems in my area
Any ideas what could be going on? It's driving me crazy!!
Don't know what to do next. Don't mind waiting for resolution but just can't understand how difficult it can be to switch a line.

Hi bentham7246,
Thanks for posting. I can look into this for you. Drop me an email with the details. You'll find the "contact us" form in the about me section of my profile. Once I have the details we'll take it from there.
Cheers
David
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

Back to mac and broadband issues

Hi all.
I have a problem with back to mac on mountain lion on my MacBook. I am trying to access my iMac. However looking in the control panel for iCloud it is saying that I need to turn on unp? Which I have in my router settings. It is now saying back in the control panel saying that the speed might not be faster enough and asking me to tweak settings. However my broadband is fast enough.
I was able to connect to my iMac without problems yesterday. Last night I was not able too and this morning it is reporting saying that it is my iMac may not be on or allowing screen sharing.
Any ideas of sorting it out? I am tempted to delete the back to mac keychain and allow a rebuild hoping this will correct the problems
I was wondering if anyone else was having problems. My broadband is with talktalk.

I have a Mac Mini that I use as a file server at home (and a TM backup target). It never sleeps and is doing fine.

Please help, broadband issues...slow and crackly e...

Hello guys,
I have an ongoing problem now, which has been going for over 2 weeks now.
Basically, my broadband speed is extremely slow. We are on Option 3 and apparently get around 7.5mb.
The fastest speed i can achieve at this time is 15-18 kb/s. As you can imagine, im getting quite fristrated.
Been ringing BT since it started happening, been given a multitude of replies, all of which have not helped at all.
I was promised an adapter of some sort to help improve the broadband speeds, which i am still waiting for..
The line is starting to sound crackly, but not all the time. Sometimes if we are using the internet, and the telephone goes into use, the broadband disconnects. Again, not always.
We can hardly browse the internet, it is getting so bad. BT dont seem to want to help, and to be honest, i dont think they know what they are doing half the time. Always seem to place you on hold when you ask them something..
We have 2 computers and BT Vision. Both computers use the internet for browsing, downloading and online gaming. Online gaming is getting to the point where we are unable to play, the ping gets so high.
We cannot use the BT Vision service, as the connection is just too slow.
I dont like the fact that i am paying for something i cannot use, its frustrating to say the least.
I dont know what to do now. I have tried everything. Can anyone help? Here is the details from my BT Homehub 2.0 type B.

Connection Information
Line state
Connected
Connection time
0 days, 00:11:02
Downstream
7,616 Kbps
Upstream
448 Kbps
ADSL Settings
VPI/VCI
0/38
Type
PPPoA
Modulation
G.992.1 Annex A
Latency type
Interleaved
Noise margin (Down/Up)
13.6 dB / 25.0 dB
Line attenuation (Down/Up)
26.7 dB / 16.0 dB
Output power (Down/Up)
15.1 dBm / 1.7 dBm
Loss of Framing (Local/Remote)
0 / 0
Loss of Signal (Local/Remote)
0 / 0
Loss of Power (Local/Remote)
0 / 0
FEC Errors (Down/Up)
113 / 23
CRC Errors (Down/Up)
745 / 188
HEC Errors (Down/Up)
20427 / 152
Error Seconds (Local/Remote)
32 / 22

BT home hub and broadband issues please help!!

This **** thing is driving me crazy.
To get broadband in my house we have to go with BT so signed up about a week and a half ago and got sent a home hub 3.
the thing connected up ok but the flaming internet connection drops out every 5 to 10 mins and its **bleep** annoying.
anyway a couple of days into the contract and the first home hub packs up, phone bt and am on with their broadband technician who i can barely understand for 30 minutes when he decides that the home hub is broke so he send out a new one a few days later......
connect that one up and its exactly the same dropping internet connection all the time and with a day and a half that home hub packed up too!!!!!!!!!!!!!
so i spent another 30 mins on the phone to bt again, no sorry nothing, send me another home hub so thats the third one in under 2 weeks and ive only had it connected for an hour or so and its dropping internet connection about every 5 mins.
effing rubbish
anything i can do ??? cant put up with this for 12 months!!!

this is my event log for today.......
10:24:41, 25 Jan.
(63935.400000) Admin login successful by 192.168.1.64 on HTTP
10:24:02, 25 Jan.
(63895.970000) Lease for IP 192.168.1.64 renewed by host SARENTON (MAC 00:17:3f:d7:87:ef). Lease duration: 1440 min
10:24:02, 25 Jan.
(63895.970000) Lease requested
10:24:02, 25 Jan.
Host 00:17:3f:d7:87:ef connected to SSID 'BTHub3-Q92C' at 24 Mbps
10:24:01, 25 Jan.
Host 00:17:3f:d7:87:ef connected to SSID 'BTHub3-Q92C' at 18 Mbps
10:23:45, 25 Jan.
Host 00:17:3f:d7:87:ef connected to SSID 'BTHub3-Q92C' at 12 Mbps
10:22:38, 25 Jan.
Host 00:17:3f:d7:87:ef connected to SSID 'BTHub3-Q92C' at 11 Mbps
10:22:29, 25 Jan.
Host 7c:61:93:1d:1d:2a connected to SSID 'BTHub3-Q92C' at 54 Mbps
10:22:29, 25 Jan.
Host 00:17:3f:d7:87:ef connected to SSID 'BTHub3-Q92C' at 24 Mbps
10:22:20, 25 Jan.
Host 00:17:3f:d7:87:ef connected to SSID 'BTHub3-Q92C' at 36 Mbps
10:22:16, 25 Jan.
Host 00:17:3f:d7:87:ef connected to SSID 'BTHub3-Q92C' at 24 Mbps
10:21:42, 25 Jan.
(63756.560000) Lease for IP 192.168.1.64 renewed by host SARENTON (MAC 00:17:3f:d7:87:ef). Lease duration: 1440 min
10:21:42, 25 Jan.
(63756.560000) Lease requested
10:21:42, 25 Jan.
Host 00:17:3f:d7:87:ef connected to SSID 'BTHub3-Q92C' at 18 Mbps
10:21:41, 25 Jan.
Host 00:17:3f:d7:87:ef connected to SSID 'BTHub3-Q92C' at 11 Mbps
10:21:10, 25 Jan.
Host 00:17:3f:d7:87:ef connected to SSID 'BTHub3-Q92C' at 24 Mbps
10:19:55, 25 Jan.
Host 00:17:3f:d7:87:ef connected to SSID 'BTHub3-Q92C' at 18 Mbps
10:19:39, 25 Jan.
Host 00:17:3f:d7:87:ef connected to SSID 'BTHub3-Q92C' at 24 Mbps
10:19:07, 25 Jan.
(63601.010000) Lease for IP 192.168.1.64 renewed by host SARENTON (MAC 00:17:3f:d7:87:ef). Lease duration: 1440 min
10:19:07, 25 Jan.
(63601.000000) Lease requested
10:19:07, 25 Jan.
Host 00:17:3f:d7:87:ef connected to SSID 'BTHub3-Q92C' at 24 Mbps
10:19:06, 25 Jan.
Host 00:17:3f:d7:87:ef connected to SSID 'BTHub3-Q92C' at 18 Mbps
10:18:50, 25 Jan.
Host 00:17:3f:d7:87:ef connected to SSID 'BTHub3-Q92C' at 24 Mbps
10:18:46, 25 Jan.
Host 00:17:3f:d7:87:ef connected to SSID 'BTHub3-Q92C' at 18 Mbps
10:18:42, 25 Jan.
Host 00:17:3f:d7:87:ef connected to SSID 'BTHub3-Q92C' at 12 Mbps
10:18:37, 25 Jan.
Host 00:17:3f:d7:87:ef connected to SSID 'BTHub3-Q92C' at 11 Mbps
10:18:08, 25 Jan.
Host 00:17:3f:d7:87:ef connected to SSID 'BTHub3-Q92C' at 12 Mbps
10:17:04, 25 Jan.
Host 00:17:3f:d7:87:ef connected to SSID 'BTHub3-Q92C' at 11 Mbps
10:16:58, 25 Jan.
Host 00:17:3f:d7:87:ef connected to SSID 'BTHub3-Q92C' at 36 Mbps
10:16:55, 25 Jan.
Host 00:17:3f:d7:87:ef connected to SSID 'BTHub3-Q92C' at 24 Mbps
10:16:45, 25 Jan.
Host 00:17:3f:d7:87:ef connected to SSID 'BTHub3-Q92C' at 36 Mbps
10:16:31, 25 Jan.
Host 00:17:3f:d7:87:ef connected to SSID 'BTHub3-Q92C' at 24 Mbps
10:15:31, 25 Jan.
Host 7c:61:93:1d:1d:2a connected to SSID 'BTHub3-Q92C' at 48 Mbps
10:12:19, 25 Jan.
Host 00:17:3f:d7:87:ef connected to SSID 'BTHub3-Q92C' at 48 Mbps
10:10:46, 25 Jan.
Host 7c:61:93:1d:1d:2a connected to SSID 'BTHub3-Q92C' at 18 Mbps
10:10:39, 25 Jan.
(63093.350000) Lease for IP 192.168.1.64 renewed by host SARENTON (MAC 00:17:3f:d7:87:ef). Lease duration: 1440 min
10:10:39, 25 Jan.
(63093.350000) Lease requested
10:10:39, 25 Jan.
Host 00:17:3f:d7:87:ef connected to SSID 'BTHub3-Q92C' at 24 Mbps
10:05:02, 25 Jan.
Host 7c:61:93:1d:1d:2a connected to SSID 'BTHub3-Q92C' at 18 Mbps
10:04:54, 25 Jan.
Host 00:17:3f:d7:87:ef connected to SSID 'BTHub3-Q92C' at 18 Mbps
10:03:20, 25 Jan.
Host 7c:61:93:1d:1d:2a connected to SSID 'BTHub3-Q92C' at 5 Mbps
10:02:21, 25 Jan.
Host 00:17:3f:d7:87:ef connected to SSID 'BTHub3-Q92C' at 11 Mbps
10:00:33, 25 Jan.
Host 7c:61:93:1d:1d:2a connected to SSID 'BTHub3-Q92C' at 18 Mbps
10:00:20, 25 Jan.
Host 7c:61:93:1d:1d:2a connected to SSID 'BTHub3-Q92C' at 12 Mbps
10:00:19, 25 Jan.
Host 7c:61:93:1d:1d:2a connected to SSID 'BTHub3-Q92C' at 11 Mbps
10:00:02, 25 Jan.
Host 00:17:3f:d7:87:ef connected to SSID 'BTHub3-Q92C' at 24 Mbps

Home Phone/ Broadband Issues

For the past 2 nearly 3 weeks I've had no internet, and when we did it was constantly dropping in and out although we still had a working telephone line... I called Telstra multiple times only for each time there was no problem on their end. Tuesday just gone I finally got hold of someone who knew what they were talking, we still had no internet however they said they were going to send out a technician to check the lines outside of our house. Wednesday morning we tried to reset the modem and low and behold it caused something in our modem to work. Thinking that the technician would see everything was working nothing would be changed. Thursday morning we received a call to my mobile from the technician saying that he had just been and fixed the problem. Now we now have no internet AND no phone line at all, since then I've gone instore to see about getting the technician back and they said they couldn't do it but to had a call set up for us to see about it getting fixed, we never received a call. I've now not long ago gotten off a phone call from Telstra saying they can't do anything at all expect send out a technician the check inside our house which would cost us.. Everything thing phone and modem related isn't even 6 months old yet!! Nothing should be wrong... They aren't even offering to compensate the problem which has caused me to use more of my data on my mobile (which I normally don't use at all!).. And they won't send the technician back out to undo what he had done....

Hello Kayla,To determine if anything (devices, leads, plugs, sockets, alarms, answering machines etc etc) are causing issues, you would be well advised to do an Isolation Test, here is the link:https://crowdsupport.telstra.com.au/t5/General-Internet-KB/How-to-perform-an-Isolation-Test/ta-p/55014 If you have not resolved your problem, you can goto Telstra 24/7 Live Chathttps://livechat.telstra.com/TCOM:Crowdsupport:Consumer If all else fails and you have tried all the above, you can ring 132200 and say "complaint" which will take you to a higher level of customer service.Hope that helps

Upgrading to Unlimited Broadband issues.

Hi,
I am currently on the bt total broadband 10 GB package and would like to upgrade to the Unlimited Broadband package. When I try to upgrade online the only options it eventually gives me is the current package im already on and the unlimited broadband 'extra' package which I dont want, I just want the 16 ppm unlimited package not the extra. Any ideas?

The same happened to me - although I was on option 2. I contacted 0800 800 030 as below. It took over an hour to get through - possibly due to the BT Sports launch - but when I finally did I was offered unlimited BB for £13.25 per month.

Copper Broadband Issues - Praise to BT

We have had serious problems with the reliability of our Broadband line for the last 12 Months. Speeds all over the place and at times unusable!
We were finally refered to the "REIN" Team, Radio Electrical Interference Noice Team
I can hear you all now!! We, also were very sceptical!!
After being here about 2 hours and of going backwards and forwards around our offices and those of our near neighbours, the engineer finally informed us that the problem was being caused by a copy Chinese Imported Cheap AppleMac power supply that belonged to our MD. You can imagine our utter and total disbelief and amusement!!!
4 Weeks down the line and we have not had another problem at all. Everything is now stable and running perfectly!!
Moral of the story is, don't be a skinflint, buy original Apple products!!!
Many thanks to the BT REIN Engineer who identified the problem.

Welcome to the BT Residential Customers forum
As you are a business user, you might like to post this on the BT Business forum at http://business.forums.bt.com/
as well.
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

Super slow broadband issues

Im on BT Broadband unlimited and for the last 2 days I have been getting 1.75 mb download speed and 0.70mb upload speed but the ookla speedtest.net says 0.61mb download and 0.59mb upload why is it s slow this started happening 2 days ago when infinity went live which we cant get because where an exchange only line and Bt have been doing work up the road dose infinity going live mens the slower ASDL copper line is slowed down

The installation of fibre at your exchange should have no effect on your adsl connection
Can you post adsl stats from your router and also the diagnostic results from btspeedtester
Are you connected to the test socket?
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Broadband issues

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